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New Jersey Unemployment Office Locations

The New Jersey One-Stop Career Centers is the place to start while you are seeking a job. Located throughout New Jersey, One-Stop Career Centers offer services (free of charge) to aid you to develop the skills needed to succeed in today’s work environment.

New Jersey’s One-Stop Career Centers are equipped with skilled professionals who can help with obtaining employment or the training you need to meet the demands of the present workforce. Employment counselors can assist discover career choices relating to your interests and abilities and will help you explore occupations that best utilize your skills in the present job market.

The One-Stop Career Centers also provide educational training programs in vocational and trade schools or on-site at the One-Stop, on-the-job training with local employers and apprenticeships in various fields.

In addition, Job Search Readiness Workshops offer other services such as-

  • Information on how to effectively seek a job
  • Conduct yourself in an interview
  • Write a resume
  • Learn about the local labor market
Location Address
Camden 2600 Mt. Ephraim Avenue
Camden NJ 08101-1100
East Orange 50 South Clinton Street, 2nd Floor
East Orange, NJ 07018-3120
Elizabeth 921 Elizabeth Avenue
Elizabeth, NJ 07201-2710
Hackensack 60 State Street, 1st Floor
Hackensack, NJ 07601-5451
Jersey City 438 Summit Avenue, 1st Floor
Jersey City, NJ 07306-3175
Neptune 60 Taylor Avenue North
Neptune, NJ 07753-4844
Newark 990 Broad Street
Newark, NJ 07102-0226
Newton Sussex County Mall, Route 206 North
Newton, NJ 07860
Passaic 25 Howe Avenue
Passaic, NJ 07055
Paterson 200 Memorial Drive, 1st Floor
Paterson, NJ 07505
Perth Amboy 161 New Brunswick Avenue
3rd Floor, Suite 300
Perth Amboy, NJ 08861-4109
Pleasantville 2 South Main Street
Pleasantville, NJ 08232-2728
Somerville 75 Veterans Memorial Dr. E., Suite 100
Somerville, NJ 08876-2949
Trenton 26 Yard Avenue
Trenton, NJ 08625-0954

  1. hello
    i wanted to apply for unemployment but my last existing account is block and i cannot access and i need to file new unemployment but i could not, what can i do?

    • When it comes to account-specific information, you’ll need to contact someone at the New Jersey Unemployment Office. Depending on your location, you can use any of the numbers to follow: North New Jersey: 201-601-4100

      Central New Jersey: 732-761-2020

      South New Jersey: 856-507-2340

      Out-of-state claims: 888-795-6672

      Keep in mind that it may take several tries before you get through. Many unemployment offices remain inundated with calls and requests, which makes it difficult to connect at times.

  2. I am trying to set up a claim for unemployment. Initially I forgot my password……tried to reset password, but your system just keeps putting me in a loop saying that: “an error ha occurred” tried so many times to re-set but the same thing keeps happening….tried many times to call the phone number in my area (Camden) but a recorded message says: “call volume to high, call back later” and the phone just hangs up. I would gladly go to an office of your choice, at whatever time is available so that I can start the UI process. Initially I was given a confirmation number….but I can’t
    enter that anywhere …..please help me !!!!

    • Hi, Wayne – many unemployment offices across the country are really struggling right now to keep up with the volume of calls and questions they’re getting. You can keep trying the number for your local office, or if you know the address of the Camden office, you can see if someone there can help you solve the issue of resetting your password

      • Hi Michelle

        I used my work email when I was hearing about layoffs. Now that I have been laid off, I don’t have access to that email and it wont let me change it, or do anything. How do I go about getting that all straightened out?
        Also do I need an appointment to go to one of the offices or just show up and wait in line?

        • Hi, Ellen – you should be able to change your primary email address on your New Jersey unemployment account by doing the following:
          Log in
          Select the Profile tab
          Select Add Email
          Enter your new email address and then choose Send Verification
          Navigate back to your profile page and select Make Primary Email next to the new address you just added. You also can delete your old email address at this point if you choose.

          If these instructions don’t work for you, your best bet is to try to reach someone directly within the NJ unemployment office. If you’d like to visit in person, it does seem that you still need to make an appointment. To follow are the publicized instructions:
          Go to and click “check claim status.”
          Sign in to your account.
          Select “schedule appointment online.”
          Select “UI In-Person, 30 minutes.”
          Select the One-Stop office from the map where you would like your appointment to be.
          Select the date and time that is convenient for you.
          Complete the applicant information and click “submit.”
          A screen will appear confirming your appointment.

  3. I re-open a claim, registered w/, waited more then 15 days to claim weekly benefits, “as of today it will not allow me to claim benefits”, my status reads filed / date of claim:06/26/2022, doesn’t show new amount of wages be claimed, I did receive my GEN-14-A and BC-3C in the mail that shows reclaim went through, as of today no luck still, now receiving this message…”You could not be authenticated. ” when going into login of my account page. please provide my with some support. What does this all mean and what can I do ???
    Thank you.

    • Hi, Brenda – you’ll need to connect with the New Jersey unemployment office to discuss the specifics of your case. You should use the number below that matches your area of the state:

      Call Centers are open Monday – Friday 8 a.m. until 4:30 p.m.
      Southern New Jersey (856)507-2340
      NorthWest and Central New Jersey (732)761-2020
      NorthEast New Jersey (201)601-4100
      Out-of-State (888)795-6672

      • I’ve been trying to call for about a month now and no matter what time of day, I get the message that they cannot answer your call … try again the next business day. How are you supposed to reach anyone?

  4. Hi. I have been calling all the available NJ unemployment and keep getting hung up on because of the volume of calls and cannot get thru. The message over the phone said that I am entitled to get $$$$ in benefits. When I went to certify my benefit it says a claim does not exist. I filed my claim in 5/1/2021 and still have no received anything yet. I keep going round and round in circles. Could you please help me? Thank you.

    • Hi, Diana – it can certainly be frustrating, but keep calling and don’t give up. Most unemployment offices right now are overwhelmed with the volume of calls they’re getting, but if you keep at it, you’ll eventually get through.

    • I cannot for the life of me understand WHY they will not talk to me. I was approved by letter but when I certify it tells me no money. I get to the agent waiting and then it tells call back!. WHAT DO I DO?????? I have been out of work for over a month now and have NO MONEY! NO job is open on the countless resumes I sent out. I NEED HELP!

      • Ken,

        There will be an indefinite delay considering the pendency. Please check your staus (or raise queries) online with an ID and password.

        • I finally spoke to a person and it appears I did not complete the Why did it not allow me to do this when I registered? Why also did I have to contact their support to complete it? Now after waiting over a month i have to wait another 15 days? Do you you guys think people can just live without an income for that length of time? You really have to work on getting people successfully thru the process the first time so they can get on their feet faster. I am so behind on my bills now I have no idea if I will have the ability to drive legally to look for work….. No money means no fuel for the car or tolls. Since I had all these delays will i get back pay or will it just be single payments going forward if it finally goes thru?

        • This is what I get when I try ALL the time….
          Due to an unprecedented number of new claims being submitted, our system is temporarily unable to display claim status updates. Rest assured, if you filed your claim online and got a confirmation number, your claim is currently being processed. We know that this is a stressful and uncertain time. Our team is working around the clock to process claims and maintain our online applications. Please check back for updates as we take steps to restore uninterrupted access to our system.

          I also go all the way thru the phone process to being on hold for an agent and then it states no agents available and hangs up. I am getting no where…. Can I go to Trenton to talk to someone? I am going to lose my home…..

        • There is no way to contact anyone… I went to Neptune and the sign says DO NOT KNOCK! The on line will not accept my identity and the phone calls say going to agent then tells me to call back because no one is available. Can I go to Trenton? Is that open to the public?

        • Ken,

          Please check for office open/availability on the official website. You might need an appointment.

    • Does anyone know how to even talk to someone? I tried to file an appeal but the system will not let me get to the next page….it just gives an error about having no benefits and then will not allow me to file again. How can you allow this to happen? Why did I get this money taken out of my pay every week for over 6 years to be turned down? I am just dumb founded…. You don’t even give an answer to why or how to get in touch with anyone… I didn’t even get a letter in the mail…C’mon already, FIX this! I was laid-off and I need my benefits like others to pay bills so I can look for work… No money, no ability to call, email or drive to find work… Wasn’t that why I paid into this? I didn’t give you a hard time when you took the money….

      • Ken,

        If you have the contact details of the Adjudicator, please chase him/her directly. Else, also consider the option of visiting the nearest Unemployment Office if safe and feasible.

        • I spoke to several people already and all I get is excuses that it will take another 8 weeks! Are you kidding? What the h is going on over there? I have to wait 3 months so far for my benefits I am due and still have to wait another 8 weeks to find out if it will be even more time to wait? I put out resumes every day and no one is hiring! The holidays are here and I have to spend them in a shelter? If I find any way to file a law suite I am….I will be looking for a lawyer….What you are doing to people who are due their benefits is criminal.

        • Ken,

          I can understand your pain. Unfortunately, we cannot do much since this is a private forum. Please consider the option of visiting an office in the vicinity if safe and feasible (you might need an appointment, please check the official website).

        • Jeff,

          I have certified multiple times on the weeks I was scheduled but the email I got back each time was that it was not payable at this time. Will I at some point get the payment or does that mean there is a problem? I requested a meeting by mail and have heard nothing, when should I expect some response?

        • Ken,

          There seems to be an issue with your claim since it’s on hold. Please reach out to the Claims dept or check the reason for hold online.

        • Jeff,

          Since I cannot reach anyone can you give me the address to write to? I call over and over and over and only get the no one can take your call nonsense. I need the address to write too….

        • Ken,

          Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

        • As I stated previously my local office will not allow anyone but employees to enter the building. I asked, is the Trenton office open to the public? I will go there but it is a long drive and I cannot waste the gas to get to the building and have no entry. Can you verify if I can use that as a choice? Can I travel to Trenton and request a agent to talk to? There are no adjudicators assigned to me nor can I reach one. Is the state broke? is that the problem? Is all the payments to UI for over 6 years gone? Did I get this money taken out of my paychecks for nothing? Do i lose my home, my car, my utilities? Do I beg at the church for food? your answers are not giving me the right information,. I need to understand if the claim will be paid or not. checking back is impossible if I have no services to do so….. The State should provide a source for answers. the web site returns an error when I try to certify and there is no way to check my claim as it tells me it cannot verify me but I can log in and see the money I am supposed to get. this is really not good. You just cannot take payments for insurance and then not pay out a valid claim. I am sorry for the short answers but I am in a bad place right now as well as others. I need help.

  5. I have been waiting for my benefits since June 16 2021 was the last payment I received .. June first was my first payment of $300 which was the money that goes with the weekly benefits… June 4 2021 was my second payment which was in total two weeks of benifits $408… The last payment I received was on June 16 2021 which was one week $204.. I have had my claims held because of supposed background noise… It’s been 9 weeks how am I suppose to pay bills or eat? I call and the assistants act like it’s no big deal just wait. I don’t understand how issues like this cannot be resolved faster

    • I opened my claim 12/20/20 and I have yet to receive any money at all! Every week I claim it’s not payable I need to know when I can get my money I’m about to get kicked out my house stuff getting shut off

      • Lisa – I have the same exact issue, filed on 12.1.2020. I’m up to over $12k in unpaid benefits that I certified for weekly. Called everyone, got the same lame excuse “answer any calls, even if they are spam, it could take 8 more weeks….”. No accountability from anyone.

      • Lisa,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Henry,

      We understand your situation. There will be a delay considering the pendency. Please continue following up regularly.

  6. Forget it if you live out of state but PAY into NJ unemployment. You can’t register unless you speak to someone talk about a joke. It’s honestly a crime. Many of my colleagues gave up from back in June guess I should be thankful it’s only been since January! So glad I am not still paying other taxes there!

  7. I have filed several appeals, called every other day for 9 months, emailed…… all to ask for someone to call me…. if you call there is a hold for hours if you don’t get disconnected, appeals are ignored, or a letter is sent not addressing the issue…. 9 months!! I am sure they are very busy… but they have had 9 months!!! I have a major issue that is not a normal problem, that could be explained if they would call… i am a smarty guy, i researched everything i was supposed to do BUT I NEED TO SPEAK TO SOMEONE…… absolutely ridiculous!!! signed, DISAPPOINTED RESIDENT AND TAXPAYER WHO WILL LEAVE THE STATE AS SOON AS I CAN!!

    • Jason,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • Good Afternoon,

        Last Unemployment check 11/11/2020. I complete certification for partial benefits each week but despite “escalating” twice have had no contact. Please HELP! I have been told I need to speak with someone but have been waiting for 3 months.

        • I can’t register online because I am a nyc resident who worked in New Jersey so I don’t have a valid NJ ID. So the website tells me to call but haven’t been able to get through in 3 months and haven’t gotten a call back or anything. Is there an unemployment office I can visit in person?

        • Allisson,
          I am in precisely in the same situation: even though I absolutely meet criteria to continue receiving payments and I continue certifying, payments stopped coming. No one is picking phone in DOL.

          Please elaborate” There will be a delay owing to the pendency.” Sounds like random words meaning nothing in regards to Allison’s question.

        • Allison,

          There will be a delay owing to the pendency. Please follow up at regular intervals until you have a concrete update.

  8. I was a front line worker. Who started a claim in March. Still nothing. It is almost a year. Received a letter of how much and about the $600 and the $300. But no money.. I have two young kids the soul care taker.

    • Hello– I’m trying to figure out how to authenticate my identity via phone or online, or in person at an NJ Unemployment center. Can you tell me if this is possible? It’s the only thing preventing me from filing my claim online.

  9. My wife went into labor about a week and a half after I was laid off. It left me scrambling after losing my job. During those first couple weeks I just didn’t even think about unemployment claims. It was a life event. Subsequently, I did file and I am collecting. I filed a few weeks after I was let go. How can I get back pay for the weeks that I missed because I was at the hospital? I’ve been collecting unemployment, but I had a very high wage, so it will take a while to get a new job. Every penny counts with 3 kids. I’ve tried online, but there are no options for back pay. I’ve read it can be done, but I need to fill out a form? Is this possible? -Thanks J

    • The Replies to questions on this website are not very helpful.
      1/2 the time people are told to call. I have called everyday for 2 months the same message no matter the time of day or day. “Due to high call volume we are un able to take your call back the next business day”
      The other 1/2 of the replies are telling people to go to the website for answers. There is no problem solving.
      I had an open claim for her maternity leave earlier in the year then was let go later. Since there is an “Open Claim” even though unemployment has nothing to due with Maternity Leave I needs to speak with a claims person(See the issue). I have called every day and emailed several times the email responses are either automated or just not read.

  10. I have a hold on my UI benefits with it stating that I need to have a phone meeting. The problem is, the date stated is Mar 13 2040. I cannot get through to any of the NJ numbers. Is there another way to get this resolved?

    • Did you find a solution. I have exact issue with an appointment date of March 11,2040 at 7:45 am….so frustrated. Could really use this money. Can not get thru on calls n website does not offer a spot to explore issues or resolve anything…HELP

      • The online system isn’t capable of doing this. I worked two weeks ago as an independent contractor and got paid as one lump sum. Yet the reporting options aren’t sophisticated enough to understand my payment method and how I worked. I’m a real estate agent and I’m being asked for the total “hours” that I worked to earn this commission. That’s insane, and more importantly it’s not relevant to me getting paid. I only earn money once the transaction is closed, not from the day the listing is signed or from the day that I meet a buyer. Some transactions never close. I’d love to speak with someone about this briefly but, as many others have stated here, the phone system is useless for communicating with NJ Unemployment. Why even have a phone system for the public if the public can’t get through? Trying to do the right thing here and getting nowhere. [And BTW, what’s all the 4th-grade math trying to get this posted?]

  11. I need to speak with an agent regarding my partial claim-numerous phone calls i cannot get through-it seems my previous claim expired and the new one is not correct. Any answers?

  12. I had received NJ unemployment in 2018. I’m trying to print the 1099-G forms. I got a message ‘you could not be authenticated’ and a list of phone numbers which are always busy. How do I continue?

    • James,

      You’ll need to probably log in to your account to be able to access the forms. If the issue persists, please try calling the office during non-peak hours.

  13. Would I be entitled to partial Unemp Benefits due to a demotion? My employer demoted me from a full time position
    I was unable to fulfill the required productivity in my previous position. I am a NJ resident & am employed in NJ

    • Warren,

      UI benefits are only extended to claimants who lose their job due to involuntary reasons. Please call the Unemployment Office for clarification.


  15. I tried to file a claim beginning Oct. 5th 2017 and finally after trying to complete the claim it went through on Dec 17 2017. I have tried calling in to get information at least 5 times a week since Oct 5th. I have yet to get through to an actual agent, always getting the “call volume to high, Call back tomorrow Message” Even when calling at 8:30am, 9:30am, 2:45pm, 3:00 pm etc. etc. I have yet to get anything from you regarding status of the claim, any payments. I had one phone call from you about my 401K distributions, My employer only had discretionary contributions one time during my employment in the amount of $5,961.68. I fail to understand why I am not receiving the benefits that are due to me. What can be done to get this paid to me?

    • Cary,

      I can understand your situation. Since you’re not getting an appropriate response, I suggest you consider the option of visiting the nearest Unemployment Office for clarity.

  16. Hi – I have to come in to the office to take care of some ID things…is the office open on Monday, January 15th ?

    • Stacey,

      I hope you were able to visit the office during an appropriate time. You can visit the official website of the Unemployment Office for “Working Hours”.

  17. I have questions about PARTIAL Benefits. I usually work 30 to 35 hours and now that its slow they only give me 12 hours or less. Every time I call NJ Unemployment, I am on hold for hours then as soon as I connect to someone the phone call drops and I am disconnected. I called up another time for them to call me, as soon as they did and I answered it disconnected again and they never called me back. Now I am on the phone AGAIN and I am on hold for hours waiting for an agent. What do I do if this happens again the disconnection? I can’t keep calling. Thanks

  18. Does anyone in Middlesex County unemployment office ever answer the phone? I’ve been calling for the past 3 weeks at all different times and it always goes straight to “Due to high call volumes we cannot answer your call …and then hangs up.” Why not put me on hold or give an option for a rep to call me back? This is crazy!

    • Hello. I’m trying to reopen my claim. Did this on the website however, it tells me to call. I’ve been trying to call numerous times throughout the day for over 2 weeks. The phone system tells me it’s too busy and to call the next biz day and hangs up. It has occasionally given me the option to get a call back and it does indeed call back, but when it goes to transfer me to a person, it hangs up – every single time. I don’t know what to do. Thank you.

      • Well, the “busy” phone lines might be due to the holiday season. Please try calling due off-peak hours and also consider the option of visiting an office in your locality.

    • Juan,

      I can understand your frustration. Please try calling during off-peak hours or you can also try looking up for information or find claim status on the official website.

  19. I have been on hold for almost 4 hours
    I was recently let go while on temporary disability with a servenerce package.
    I have attempted to file for unemployment and the computer keeps kicking me to the disability website which will start next week
    my question is 1. can I apply for unemployment while I am disabled, or do I wait till the disability has finished
    thank you

    • Sharon,

      Unemployment insurance benefits are only extended to those who’re able and available for work. You may have to wait until you recover. Please speak to the Claims Center for further instructions.

  20. my daughter moved here from Mass where she was fully employed. She had a job here but after only two weeks, she was let go, “they weren’t a good match”. Is she eligible for UI

  21. I have been unemployed for a year. I have received unemployment benefits from NY for 6 months & no extention is available in NY. Was wondering if I can apply for benefits from NJ? – I live in NJ, paid taxes to NY & NJ and also worked half the time in NJ and half in NY..

    • Toni,

      Unemployment Insurance is not revolving in nature. It can only be claimed for one full cycle. Please contact the Unemployment Office for further details.

  22. How long can you expect to be on hold? I have been on hold for an hour and half and not sure if this is correct or not. I don’t want to hang up as I am not sure where I am in the queue.

    • If you’re looking for specific answers to your claim and cannot get on the phone, please try during off-peak hours or visit the website for details.

      Please note this is a private forum.

    • You may not be eligible since Unemployment Insurance is only extended to those who become unemployed due to involuntary reasons.

      Please call the Unemployment Office for clarification.

  23. I file my unemployment claims on Sunday and receive my money on Tuesday but this week, I haven’t received my money. And when I talked to two reps, I had gotten hung up on. Is there a supervisor I could speak to? SOMETHING?! I’m highly pissed off!

    • Please note this is a private forum and we do not have hold any association with the government authorities.

      You may call during off-peak hours or check the payment status online, over the internet.

  24. Hi if I quite my job because I moved out of state due to family issues now I’m back in the state and can’t find a job can I get unemployment or am I not eligible?

    • You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

    • Not sure what you mean. Please elaborate or feel free to call the Unemployment Office in your state for precise information.

  25. Thank you Martin. One of the issues is the inability to get to a claims agent to clarify whether this is a first claim or not. The way the phone options have been set up, the process tends to frustrate and not be conducive to obtaining claims at all. It is stressful and uses up time.

    As usual, when it comes to deducting money, that process is well automated and smooth.

    When it comes to payouts, the process is riddled with stop-points and we should make the process smoother so that questions are answered – maybe on the website.

    For example, the website should let me know under claim status whether this is a first claim or not and what the background or history of the status is. It does not at present.

    • I totally agree with you.

      Perhaps, you can explore the option of visiting the nearest office or write an email to the department with detailed feedback.

  26. I am filing for unemployment benefits for the first time. This requires I MUST speak with a claims agent.

    I have called more than 7 times now. I get disconnected due to the high volume of calls they are receiving.

    Online, I cannot be authenticated (past the login and pin number screens).

    What do I do ? I’m into day 3 of the upto 10 days to file first claim.

    Going through the options 8 times is a lot I think. It should not take so many attempts to fill this form out.

    • Please try the phone during off peak hours or explore the option of visiting the nearest office if that is feasible.

      • Thank you Martin – a Claims agent did call me and I was able to file my claim and get paid.

        Now, I am filing weekly claims and the claim status is showing a claim was paid (via direct deposit), but the money has not yet been deposited into my bank account (and its past 3 days now).

        On all phone numbers, I get the message “due to high call volume, your call cannot be answered”. I’ve tried at 8 am, 7 am, 12 pm and right now, 1:28 pm.

        What are my options now ?

        • Well, if this is your first claim, it will take time to be processed.

          For regular claims, if you do not receive the payment in 2-3 business days, please chase the claims center, preferably during off peak hours.

  27. I am registered for unemployment but only received one check in February it is now the end of March and no check. what’s going on ?

  28. I’ve been receiving unemployment benefits for weeks but my claim now has to be RECERTIFIED because it’s been over a year. What does that mean? Will I be able to collect the rest of my benefits?

    • Well, it means that the previous certification has either lapsed or withdrawn.

      Please inquire further with the labor authorities in your state.

  29. I tried to file online as I do each week, I was working Part Time, and claiming as advised, so that my claim remained open, even if it meant I was not eligible for benefits, now I was laid off completely, go to file my claim today, and it says benefits are not available due to separation issue. Can I go to an office to find out what this means? I seem to have a problem with my benefits each week. I work hard, and I have not ever taken advantage or lied. I work for a Carpenters Union and I am now laid off. I want to know if I can go to a One Stop Center with all of my identification and figure out with a rep why I am having so many issues. I am the sole provider for my family with 2 young children, and I rely on my benefits to feed them. I have worked all my life, I have 10,500 in available benefits but I can’t file. I am so confused and upset about this constant problem.

    • It means that you’re not eligible for benefits.

      UI compensation are only available to those who’re separated from their last job due to involuntary reasons.You may want to call the claims center to establish the exact reason. If its not fair, please consider filing an appeal.

      • I have an open claim, and i was laid off due to the job ending, I was claiming, because I was working pt.. There is over 10k left on my existing claim, and it says that there aren’t benefits available, I called today, was told I would get called back, and 6 hrs later, when called back, I was disconnected from their call back. It is IMPOSSIBLE to get someone who can give me a straight answer, if I claimed the week before with no problem, why a problem this week. I shall be on eternal hold again tomorrow, I just wanted to know if there is an office I can go to and speak with someone who has a clue

        • Most of the DEE’s do not encourage people to physically visit them.

          You can also try the online route to find out offices or checking it online. Link to the website has been provided below.

  30. I get laid off from work. I submit new claim on 12/1 and received a confirmation. I have trying to call every day to check on my claim status but I cannot get through the calls it keep saying there is too many caller and keep hang up on me. how can I obtain or check on my claim process and what is the next step? this is new for me that is first time in my life I will lose my job . I have kids and need to put food on table until I find a job . please please please can you help or guide me ?

    • Why don’t you try the online route to check status?

      Please visit the official website of the Unemployment Office in your state for an update.

  31. Hello,

    It says my claim has been pended and list 3 numbers for me to call but every time I call I can not get through it says there are too many callers at this time. I have resubmitted a new claim, how do I know if I am approved? It is still showing the pended claim. Please Help!!!

  32. My claim is approved but I cannot submit very first bi-weekly claim on internet – since week starts on Sunday, and my very last work day was Monday!!! It was filed properly, I did not lie about that Monday. So system requests – step by step – to enter that I worked this week. I do. I calculated amount I probably earned on that Monday, and 8 hours, and I put zeros for the second week. Next mandatory field is “Enter the date you returned to full-time work” – cannot leave it blank. I put that Monday day. THEN system refuses to do anything – since for the system I AM BACK TO WORK??? Cannot reach anyone on the phone, and cannot find the location for the Mercer county – to talk to someone in person!!!

    • Please recheck the procedure available on the official website of the labor dept in your state and validate.

      Read the literature carefully. I am sure something is not being done right.

      • System has my approved application already. As per my claim – I worked on Monday, 08/31. When I follow online bi-weekly claim form – following step by step – I cannot proceed. Steps are easy and could not be avoided. It gives instructions every time it does not like what I entered. But at the end it asks for number of hours and money received for the second week – and zeros are not accepted. This is it, dead end. I guess the only solution is to go to the real office and talk to real people. Maybe they could do that manually somehow. Wish me luck :)

        • Sure Elena. Best wishes :) Sometimes, it is worth to visit an office and speak to the representatives.

  33. can I go into Neptune city office to ask questions about a possible claim from working from march 2015 to June 2015 and earning approx. $9,500.00.Icant access my info on line at this time.

    • You can walk into any of the designated offices as listed on the website of the labor dept in NJ and they should be able to help.



  35. My claim has been pending for four weeks, I am unable to get through on the phone. Can I go to an office for info? Also, do I have to go to the office in my county or can I go to an office closer to me that is NOT in my county.

    • Four weeks is a long period for claim processioning.

      I am sure the processing is centralized and any local unemployment office should have access to claim information. Please consider visiting the closest one.

  36. I am holding for an hour and a half so far trying to open a claim on the phone as it’s a cwc. I’ve never had to wait this long. it’s Monday and the second time I’m calling because I waited over an hour last Thursday. Should I hang up and go to an office?

    • I waited on the phone for three and a half hours to speak to someone after listening to elevator music for that long you kind of go numb when I heard the phone ring in steed of music playing I said hello no one answered waited a few more seconds then said OMG please tell me after 3 & 1/2 hours I haven’t been disconnected then a few seconds later a women answered and asked me for my amount of pay for the week I worked June 28th I told her the stub said my last work week ended on the 25 then she told me i hate when people complain about being on hold for over three hours and then they don’t have the info I ask for and she hung up on me what do I do now I just wanted to ask why the if my claim went through because it’s my first time filing online and the submit button wouldn’t work. Who can I complain to. very frustrated.

      • Please note that we are not a govt. website.

        Kindly route this thru the right channel with the labor dept in your state.

  37. I was getting disability insurance, i still cannot go to work because of my sickness, can i get unemployment insurance, or continue to get disability insurance.

    • You will not be eligible as you are not able to take up work.

      Please continue with disability insurance.

  38. I have 2 questions:
    1. Can you go to any unemployment office in person to file?

    2. I was just released from active duty training for the army, I am in the NJ national guard and was told if I bring my DD214 I elegible for unemployment. Although when I first got home I found a job that I stayed at for a few weeks and had to leave due to the boss making me extremly uncomfortable and only offering hours 2 days a week. Am I still elegible to claim since I was active for 6 months training?

    • Please consider filing online/by phone. Very few labor departments encourage filing in person.

      Not sure of your second question. Please check with the claims phone line.

    • If you have any general questions, you can post it here.The labor dept in New Jersey don’t seem to have a telephone service.

  39. Unable to claim my biweekly benefits either my computer or telephone. System does not recognize my 4 digit PIN. Would like a call back to speak to a representative. Please send instructions to my email address. Thank you.

  40. I have recently been laid off due to a company downsize. I live in New Jersey and commuted daily to New York. My company is based in Jersey City and uses Jersey City as its headquarters.
    Can I file in New Jersey or must I file in New York?

  41. I worked in nj for the last 8 years, and live in new york.
    I tried applying online on the new york ui website, but indicates that I can’t apply in ny because , I worked in nj. yet I was told by a new york rep. that I could apply in ny. what is the real answer to where I can apply. its impossible to get someone in nj to speak directly to on the phone.

  42. I live in New York. I have worked in New Jersey for 18 years, until Dec 31, 2012, then my job transferred me to New York. This October I lost my job due to a lay-off. I would qualify for the maximum amount in unemployment. So for the past 18 months, I have worked in both NY and NJ. Can I apply for un-employment in New Jersey as it would be the a higher dollar amount? and how would I apply? Seems like it is impossible to talk to someone when calling on the telephone or find information on line about this situation. Thank you, your help appreciated.

    • Hi, I just filed my first claim on the 1st of December and I am trying to get my claim for last week and the website keeps telling me “I’m not authenticated.” My pin is correct because I just logged on yesterday. I filed a claim on Saturday the 14th and got a confirmation but have not seen any change to me bank account. Should I go in person to file another claim for last week? No one picks up the phone. Thanks

    • You can apply in any state in which your wages have been reported – call the state you prefer or apply online. I would recommend NJ because the wages are older.

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