New Jersey Unemployment Phone Number

Updated : June 20th, 2019

General information about unemployment insurance is available 24 hours a day, seven days a week. When you call in between 8:30 am to 4:30 pm (Monday through Friday, excluding holidays), you have the option of speaking to an agent.

Due to high call volume, the Division of Unemployment Insurance has reduced the days to file or reopen a claim for benefits by the last digit of your Social Security Number (SSN).

Below is the scheduled day to call depending on the last digit of your SSN:

  • Last digit of SSN is 0 – 3 call on Monday
  • Last digit of SSN is 4 – 6 call on Tuesday
  • Last digit of SSN is 7 – 9 call on Wednesday

Note: There are no restrictions on Social Security Numbers on Thursdays or Fridays.

Your claim will be dated the Sunday of the week in which you call to ensure you call during the week you want your claim to begin. Our week runs Sunday to Saturday. Call volume is heaviest on Mondays, so for faster service, call later in the week.

If your residence is serviced by one of the following One-Stop Career Centers, you will file your unemployment claim by calling the Freehold Reemployment Call Center at (732) 761-2020.

Dover New Brunswick Plainfield
Elizabeth Newton Somerville
Fleimington Perth Amboy Toms River
Morristown Phillipsburg Trenton

Teletypewriter (TTY) users may file their unemployment claim by calling (732) 761-2035.

If your residence is serviced by one of the following One-Stop Career Centers, you will file your unemployment claim by calling the Union City Reemployment Call Center at (201) 601-4100.

East Orange Jersey City Passaic
Hackensack Newark Paterson

Teletypewriter (TTY) users may file their unemployment claim by calling (201) 601-4159.

If your residence is serviced by one of the following One-Stop Career Centers, you will file your unemployment claim by calling the Cumberland Reemployment Call Center at (856) 507-2340.

Atlantic City Pleasantville Vineland
Bridgeton Salem Westampton Camden
Thorofare Wildwood Hammonton

Teletypewriter (TTY) users may file their unemployment claim by calling (856) 507-2399.

If you worked in New Jersey and live in another state, you can file your unemployment claim by calling (888) 795-6672 (toll-free).

  1. It seems everyone is having the identical problem. Call and than they just hang up because no one is available. This is not fair to anyone. We all need help and it is difficult to live without money. I have an appointment on August 29th at 1:00. I finally found a job and started work on August 14th. So in turn I cannot make an appointment on the 29th. There is still three weeks I have not received any payment. In that time period I had to do training and testing for a total of 9.25 hrs. Why should I get penalized for finding a job. No one wants to be unemployed if they can help it. I have called everyday and since I am now working I cannot come to unemployment to straigthen out this situation. PLEASE HELP.

  2. My husband retire and we are moving to another state can I collect unemployment do to my husband moving us ?

    1. Judith,

      Please call the Unemployment Office in your new state of residence. You might be eligible as a “Trailing Spouse”.

  3. I have been trying for over a week to file a claim, I get to the end wher I would be able to speak to someone, I get no one available to help and automatically get hung up on. I have done the website, I have called called every number there is. Cannot speak to anyone. Also did a help text which someone was to get back to me in 2-3 business days, which was last Thursday. I tried it all again this morning ad the same thing. What are people to do without an income. I worked in Jersey for 40 years, I just moved to South Carolina.

    1. Have never collected and I cannot get a live person either. I have been trying since June 2019 and here it is August 2019. Paid in for over 40 years to the system and can’t seem to use the system when I need it.

    2. yup… got hung up on twice so far! the # I call is 201-601-4100 or 732-761-2020. Do the Call Back. They did call back pretty much right on time but then 20 min into the call we just get disconnected. very frustrating! Good luck!

  4. This forum is no help , there is no information that is not on the NJ state website. What is the purpose of this forum?

    1. Tamas,

      The purpose of this forum is to bring together unemployed workers as a community. We have hundreds of visitors every day who visit this website and many have their questions answered here.

  5. I have an employee who filed for unemployment, been a month now, and she is with no salary because of a mistake in the date, and every phone number she tried to reach says busy and no one ever replies. How are these people suppose to get served? Do we expect people to be able to be self sufficient for months till they get a reply?


    1. Lilas,

      Please note this is a private forum and we do not have access to the claims system. Please ask your ex-worker to chase the office at regular intervals or even check the claim status on the department’s website.

  6. I submitted my application for UI benefit almost 2 weeks now and haven’t heard anything from the office yet. Called this number (888) 795-6672 (since I worked in NJ, but living in other state) numerous times, but no luck to reach anyone. When I applied, it asked for NJ ID (Driver license) which I don’t have and I left that field blank. Now, when I try to query thru my account (which I created when I submitted my application) – first thing it asks for ID number which I don’t have and that’s where I’m completely stuck and in dark now. Please advise

    1. Abdullah,

      I can understand your situation. Why don’t you check the claim status on the department’s website? You might also find details of additional ways to contact them.

  7. We are looking for a collaboration and our CEO will be in New York for next two weeks please guide if a meeting can be arranged with your team

  8. Is there someone I can physical go to get my issues resolved? Because calling is not working ? Some sort of unemployment office anywhere ?

  9. Hello. I need my account unpended so I can collect my benefits. However, it is impossible to reach someone by phone as everytime I call it always says there is no one to talk to, even at 8:30AM when it opens. Is there a way anyone can help?

    1. This is the worst state in the country to get in touch with any state agency. Especially unemployment. They do not answer the phones
      They should be ashamed of themselves but I’m sure they aren’t. Way to go new jersey.

  10. I have been unable to speak with an agent and address specific questions I have regarding my claim and yes I have already tried the website. Why is it so impossible to speak to a real person!?!

    1. Jacqueline,

      I can understand the ordeal. Please consider the option of visiting an office in the vicinity (if feasible) or visit the official website for more phone numbers.

      1. Yo estoy haciendo mis reclamó y todavía es la hora que no he recibido ni un centavo de los beneficios que me tocan por desempleo y siempre llamo y nunca me contesta nadie y llamo por las mañanas y por las tardes y nada

        1. Angel,

          Please visit the Unemployment Office to check the payment status. You can also find additional phone numbers there. Alternatively, you can also consider the option of visiting an office in the vicinity.

  11. I’ve been trying to call the call center at the hours they are open for the last 3 days but it keeps saying they are closed whats going on with that.

    1. I don’t know what’s going on. I have claimed on-line for months now and today it says “My claim cannot be processed”, and to call the call center Mon-Fri. I tried to claim by phone but the Freehold office doesn’t even give me the option.
      This is ridiculous.

        1. I dont understand why I cannot get through. This is sad. I already had a claim open and now that school is out I need my money. Can someone please help me?

        2. Nikole,

          This is a public forum and there’s only little we can do to help you. Please consider the option of visiting an office in the vicinity if feasible.

  12. If you select the option for direct deposit it goes smoother – very quick and reliable. I too have had issues getting through to the call center – called many many times for many days. I’m sure it’s to defer people to the website – but the website provided a message for me to call.

      1. Jacqueline,

        A Claims representative should be able to guide you further. Please call the Unemployment Office for directions.

  13. I also a having trouble receiving my benefit money. It is going on the 6th week. I have no card and they are saying my card has recieved approx $3000. When I call the # to speak to someone it tells me they are too busy and to call back tomorrow. I have done this several times. I do not know what to do now.

    1. Robin,

      I can understand the ordeal. Perhaps, you can try visiting the website of the Unemployment Office (logging in) and check the status. Also, to receive weekly payment, you’re required to make a claim within the stipulated time.

  14. I had a monetary call scheduled for yesterday. I waited the allotted two hours after my appointment and I received no call. I have been calling the reemployment center for the past two days with no luck, only an automatic message saying lines are busy and to call the next business day. How can I get in contact with someone to figure out why no one ever called me?

    1. Nadine,

      Please visit the website to find out additional contact details. If possible, also consider the option of visiting an office in the vicinity.

      1. Why does it take so long to have benefits sent in? I filed over the phone (which takes longer and no one tells you) and I’ve been waiting 3 weeks for benefits. What am I doing wrong? I’ve been to the office and spoke to reps over the phone. It should not take this long especially when I have direct deposit.

        1. James,

          I can understand your frustration. All I can ask you to do is contact the Claims Center at regular intervals until weekly payments normalize. You can even escalate (ask for supervisor) the next time you call.

    1. Hubert,

      Please call the claims center for assistance. Before you do so, ensure you’ve tried registering/retrieving the login credentials through the official website.

  15. I eligible for an Unemployment since 1/13/19 ;Have been claiming weekly benefits online, but still have no money and can not contact with any of 3 phone numbers in NJ. What can I do ?

    1. This is strange! If you have an approved claim, you should be able to file without any hassles. Please see if you find any related info in “My Account”.

    2. That happened to me, it took almost 6 weeks before I got a “payable claim” and my money was available but only to find out I had to wait on my bank card from bank of America. The lady that I was able to speak to at unemployment (after several calls and being on hold over 30 minutes)was extremely rude and told me that I needed to speak to the bank about my card. So be patient if your claiming your weekly benefits and its telling you they are payable than you should expect your monies in like 4-6 weeks from opening your claim

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