New Mexico Unemployment Application
Updated : September 23rd, 2020
IMPORTANT: As of October 2012, all individuals applying for and receiving Unemployment Insurance benefits will be required to log into the New Mexico Workforce Connection Online System (www.jobs.state.nm.us) first in order to access the Unemployment Insurance Claims and Benefits System. UI claimants will be required to maintain usernames and passwords for both the online jobs system (www.jobs.state.nm.us) and the UI claims system.
Unemployment insurance is often referred to as a cooperative federal-state program designed to provide economic assistance for workers during temporary periods of unemployment. Under the program, workers who become unemployed under certain conditions, generally because of lack of work, are paid weekly cash benefits by the state for limited periods of unemployment.
The funds to pay unemployment benefits are provided by UI contributions (taxes) paid by employers who meet the state’s liability requirements. For purposes of state administration of the unemployment compensation (insurance) programs, the significance of federal law lies in its benefit standards provisions to which all state laws must conform.
You should apply for benefits as soon as you are unemployed or your working hours are reduced. Your claim will be effective on the sunday of the week you file. All claims have a one-week, unpaid waiting period.
Unemployment Insurance (UI) claims are processed by the New Mexico Department of Workforce Solutions (NMDWS), and there are two ways to file for unemployment:
The toll-free number 1-877-NM-4-MYUI (1-877-664-6984)
You can file your new (initial) Unemployment Insurance claim online. Click on “Apply for Benefits” under “Unemployment Insurance.” Computers are available at your local Workforce Connection Centers and local libraries. Unemployment Insurance claims system is available to take initial claims or weekly certifications from 3:00 a.m. to 8:00 p.m. daily. Please allow at least 30 minutes to file an online claim prior to system down time.
All individuals applying for and receiving unemployment benefits will be required to log into the New Mexico Workforce Connection Online System first in order to access the Unemployment Insurance Claims and Benefits System. UI claimants will be required to maintain usernames and passwords for both the online jobs system and the UI claims system.
You can also file by phone by calling 1-877-NM-4-MYUI (1-877-664-6984). After following the automated prompts, your call will be transferred to a Customer Service Agent (CSA) who will complete your claim. Our Unemployment Insurance Operation Center is open from 8:00 a.m. – 4:30 p.m., Monday – Friday.
Information Required to File A Claim
Whether over the internet or by telephone, you will need the following information to file a new claim:
- Social Security Number
- Mailing address and phone number(s) of employer(s) you worked for in last 18 months
- The starting and ending dates of your last job (or jobs if more than one employer in last 18 months)
- If you are a non-citizen, have your alien registration number and expiration date
- If you worked during the week you are filing your claim, be sure you know the gross amount (total dollars and cents before any deductions) of your pay before filing
- Pencil and paper to write down questions and instructions