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New Mexico Unemployment Phone Numbers

Unemployment Insurance Claims Self-Service Options and Call Center 1-877-NM4-MYUI (1-877-664-6984)

If self-service options #1-4 do not meet your needs, select option #5 and follow the prompts. Most of our calls are received on Mondays and Tuesdays. Customers may experience call wait times to speak with a CSR. For a shorter call wait time, it is suggested you call on Wednesday, Thursday or Friday when call volume is lower.  Call center is open from 8:00 a.m. – 4:30 p.m., Monday – Friday.

Following numbers will help you avail various services –

Service Contact Number
New Claim/Certification 1-877-NM-4-MYUI
Weekly Certification 1-877-664-6984
Employer – UI Tax Customer Service Line 505-841-8576
Appeals 505-383-2700
Unemployment Fraud Investigations 1-877-664-6984
Overpayment Collections 1-877-664-6984
Employment Services 505-841-8437

You can complete your initial claim or weekly certification via the web, Sundays from 3 a.m. to 7:00 p.m. and Mondays through Saturdays from 3 a.m. to 8:00 p.m. Please allow at least 30 minutes to file an online claim prior to system down time.

Weekly certification via the toll-free telephone system is only available Monday through Saturday.

Questions & Answers

  1. Amanda says:

    I am owed back payments. When I login to the system and go to the Payment History section I noted that not all of my weeks were paid. When I clicked on the Payment ID number for them there is a link that says Request Replacement Payment. When I try to click it, however, it doesn’t work. It’s a hyperlink but the cursor doesn’t allow me to select it. Am I doing something wrong? Maybe using the wrong browser? I use Firefox.

    • Sam says:

      Amanda,

      Please try using Chrome, IE or Edge. If the problem persists, please call the Claims Center for further instructions.

  2. Renee Esquibel says:

    Wen I’m done answering the questions in the beginning of the weekly certification there is no next bottom wat do I do ?

    • Sam says:

      Renee,

      There should a “Submit” or a different button that denotes the same meaning. Please look up for it or call the Claims Center for further instructions.

      • Jianwei says:

        I have the same problem. When I’m done answering the questions in the beginning of the weekly certification there is no next button or submit button. There is only a home button, when I click it, the page returned to the personal address verfication page.if you chose confirm button, the page went back to a same weekly certification page with no next button again. Also the weekly certification page is different than last week. I think the system may have a problem! Please tell us how to do the weekly certification for the week of 09/03 to 09/09!

  3. Brittany Eastlack says:

    I cant log into to do my weekly certification, tried calling and no luck. I guess i missed the 7 cut off… what do i do now?

  4. Michelle Aguilar says:

    I am having serious difficulty certifying my weekly claim over the web. Would you please let me know, step by step, how to do so. When I enter the page, after I log in, there is all kind of information, but there is no one single link to weekly certification. I also tried to certify over the telephone, but I received a message that the system is unable to help me with my certification. Help please?

    • Adrian says:

      Unfortunately,we do not have access to online filing system and unable to help you in this regard.
      Please contact the Unemployment Insurance Operations Center at 1-877-664-6984 between the hours of 8:00AM – 4:30PM Monday-Friday (MST).

  5. victoria says:

    I dont remember what year or dates i recieved benefits is there a number to call or a site.

  6. Shelly Johnson says:

    Please call me and help I need my benefits asap . Cannot get thru to automated number. Nor cite

  7. Shelly Johnson says:

    Am trying to certify. I am employed with Sodexo and have been layed off since Aug 8th.. wenesday 2013..I need to recieve my benefits Asap. I don’t know what I am doing incorrectly on cite . I have called several times for the automated service and cannot get thru. Can you please call me and help my contact is

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