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New Mexico Unemployment Weekly Claims

Here is how you apply and certify for weekly unemployment benefits in New Mexico:

  1. Officially register and/or log into your account in this system, the New Mexico Workforce Connection (
  2. If you are currently logged in or after you register, log into the system, click on “Unemployment Insurance” under the “Quick Menu” on the left-hand side of the screen.
  3. Log into the UI Claims and Benefits system.
  4. If you have questions or need additional information, contact a Customer Service Agent at the NMDWS Unemployment Insurance Operations Center by calling 1-877-664-6984 active through Monday-Friday from 7:00 a.m.- 6:30 p.m.

New Mexico requires a one-week waiting period after your claim is filed. This means that you will not receive a check for the first week that you are eligible for and certify for benefits. This is called your waiting week. Your payment will start with the second week you are eligible and certify for benefits.

You are also required to complete a minimum of two work searches every week that you certify for benefits. You are required to maintain records of your searches or you can use the Work Search Verification Log. The New Mexico Department of Workforce Solutions can request verification of your work searches at any time during your benefit year.

You must register for work services within 14 days of filing a claim for UI benefits, unless exempt by law. Registration includes an orientation video which you can watch online or at your local New Mexico Workforce Connection Center. To fulfill this requirement, go to the New Mexico Department of Workforce Solutions website, log on to the Workforce Connection online system, complete the “Personal Profile” and click “SAVE.” The orientation video will start immediately. When the video is over, click “SUBMIT” to complete your work registration requirement. This website also provides valuable resources to aid your job search, including job referrals, resume building, and re-employment services.

  1. I applied in June and they told me I was eligible for back pay from March to June and that I would receive a check in six to eight weeks. I still have not got it!how do I find out what’s going on how do I get it!

    • John,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • I field for unemployment in July of last year and never received an approval or denial. I field again in June of this year and was told I got approved just never certified. Now I can’t certify, due to I need to link my accounts. I sent in a copy of my identification & Social security Card as requested and still haven’t received any status to certify or not. This is so frustrating none sea to help me . I can’t get through to speak to a live representative. Not even on my days to call. My stimulus checks have been issued and cashed but I never received them someone else has gotten them.

  2. Why was my weekly certifacation denied from 8/30 to 9/5? I did everything the same as every other week before? Why can i not view the determination?

    • My account been locked for over a month and I can’t get ahold of anyone on the phone so how do I unlock my account if I can’t even get in it

  3. Self employed licensed professional sole proprietor here. I applied, as directed, before the 26th when the program for self employed was opened. I was declined as expected because $0.00 income (as was told I would be). On the 26th at 1:00 AM I reapplied, providing income, uploaded 1040, 1040C 1040SE, and it seemed to all be in order. The next day I sign on and there are several messages saying I was approved. The next day I get messages I was declined becasue I didn’t provide work seeking for the weeks unemployed. The form wasn’t designed for self employed, so I couldn’t fill that in. On Thursday I reached a real person at NMWFS and he was very helpful and walked through each period and completed all certifications. The next day I’m declined again because I didn’t have job seeking on my certifications. I appeal all certs with detailed information that I’m prohibited from working because of my job requirements. Several hours later – Thursday – I sign on again and the most recent week was approved and “paid” via direct deposit. All other periods show “submitted.” As of now, no funds deposited and other periods still say “submitted.” What should expect with the “submitted” weeks and when should I expect to see a deposit in my account? Do I need to do anything? Also, I received a WF debut card that has a negative balance. What’s that about?

  4. I have completed my 1 week waiting period and have filed my certifications. When will I receive my first check and will I receive a check each week or each month or…?

    • You should receive anytime now if it has been approved and you’ve made the weekly claim.

      Please chase the Claims Center for an update on payment status.

  5. If I am searching for work out of state and am logging in outside of New Mexico, is there a problem? Somebody told me I can’t log in to the certification system from out of state.

    • Allen,

      I am not sure if that is true. Please call the Claims Center on the phone numbers provided for an update.

    • Payment will be made as per the procedure.

      Please call the Claims Center and speak to a representative to ascertain the exact payment credit date.

  6. when I log on I answer all the questions that are asked and when I reach the end I am being thanked for successfully completing form but not once have been asked if I looked for employment and where. I assumed that I was supposed to include that, is this optional? or am I doing something wrong? this is twice already.

  7. We have never signed for unemployment – so therefore need to let my employees know what to do 2 of our employees have signed for unemployment benefits and we don’t have an any knowledge of what to do nest Please advice. thanks
    Apodaca Earthmoving 5723 Tokay R
    d NE Alb N M 87107 505-344-2402

  8. I have been trying for several days to reach the office and the number that was provided. It replies that my SS# is incorrect and it is not. Please help. My determination letter said that I would be receiving my UI but cannot reach or get help on line to find out how.

    • *** read this important *** Select the option spanish/espanol (even if you need english) when trying to reach an agent. They connect quicker . Then once you get connected, say you need english not spanish, and you’ll get an agent speaking english sooner this way.

    • Please try visiting the nearest Unemployment Office or see if you can check online by logging onto the official website for an update.

      • am a little confused in my view correspondence it has a letter that says monetary redetermination but at the top of the letter it has my weekly benefit amount also it says any responses to this determination will put a hold on your claim what exactly does this mean?? I’m a quite bit illiterate sorry

        • Shay,

          That is strange. Please consult a friend/family member to have this clarified for best action/response.

  9. I can’t register my weekly claim for UI online from my phone for the past 2 weeks?Is there any reason why.I’m typing in the address exact.

    • Please ensure you’re only applying within the prescribed window. You must be applying on

  10. I was not able to claim my benefits Sunday because the hours of operation closed when I went to log in. It was too late in the day to claim, so can I claim Monday morning?

  11. When I log in to the system the request benefits tab is not there. Please advise on what I should do. In reading I see others have had the same problems. Any help you can give me would be much appreciated.

    • Please call up the Unemployment Insurance Operations Center at 1-877-664-6984 between the hours of 8:00AM – 4:30PM Monday-Friday (MST) for assistance on this issue.

      We are not a govt. website and do not have access to specific information.

  12. The article does not help. It is not self evident where to go to certify once logged in.

    I have already applied, It isn’t in account info, or benefit estimate
    So what menu is it under?

    thank you

  13. Per UI Reg. select ‘request benefit pymnt’ for wkly cert. cann’t find it. went to logged in,selected UI insurance, entered SS#,password, received page with selections my home page,my inbox,maintain acct infor,reopen claim,benefit estimate,manage debt. NO wkly claim or request benefit pymnt. selected reopen claim,received message pending issue. UI rep said it is because I need to request wkly benefit pymnt…but where?

  14. I have tried several times to do my weekly certification and have not been able to do it. I have registered my claim # is 0003-2967-52-01. any assistance you could give would be great also I have left several call backs on your phone system to no avail please advise debra brennan

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