To find out all about Coronavirus-related unemployment benefits     
FileUnemployment

Phone Issues Affect Pennsylvania Unemployment Claims

Updated : February 5th, 2021

Jobless Pennsylvanians had a tough time filing claims with the state in fall 2012 due to a $30 million fall in federal funding, out of date technology and possible sabotage, the Corbett administration said.

But alterations have been made, state Department of Labor and Industry Secretary Julia Hearthway told a joint House and Senate panel.

“We feel the phone system is largely fixed at this point. And I feel that we’ve turned a corner on some of these issues,” Hearthway told the joint labor and industry committee.

Not everyone agreed.

An official of Community Legal Services, which offers free lawful support to low-income Philadelphia residents, said in written statement that it’s still taking too long for lay-offs to get the aid they need.

According to Sharon Dietrich, managing director of the organization, a paralegal tested the system earlier in January and experienced wait times that ranged from 48 minutes to four hours. And sometimes, Dietrich said, the paralegal couldn’t get through at all.

“A significant problem … is that calls from cell phones fare particularly poorly. For instance, she called from a land line and a cell phone at the same time. The land line call got through in one hour and six minutes. The cell phone call took three hours and 57 minutes,” Dietrich said in her statement.

Hearthway said the Pennsylvania Department of Labor and Industry bought a new phone system on October 23. It restored what she called the “antiquated” technology that had been employed since the state’s call centers were established in the late 1990s. Still, she said, the change was not as smooth as expected.

“I anticipated glitches; there were more than just glitches with that phone system, which made the situation worse than it otherwise would have been,” Hearthway said.

The labor/industry secretary also said an investigation is under way to decide if someone tried to hack into the system to make it almost impossible for anybody to get through to the call centers.

“The numbers are astronomical, unprecedented. There are some things that look very suspicious,” she said. “State police are investigating certain aspects of this: whether there was any intentional sabotage of the system or not, whether there were computer programs that were designed to have that kind of rapid redialing system.”

All funding for Pennsylvania’s administration of unemployment compensation programs comes from the federal government, Hearthway said. As the number of unwaged claims dropped considerably from January 2011 to September 2012, Washington paid the state $155 million in fiscal 2012-13, which is $30 million less than it collected the year before.

Hearthway said the commonwealth could see another $10 million stripped from its budget because less people keep on seeking unemployment benefits.

She said January is the department’s busiest month for jobless claims and the complaints were down from last year’s rate.

Related Tags : ,

Did you find this article helpful?   YES | NO   image

  1. I lived in ga in 2019 and move to florida in 2020 and work for the xmas months in nov-dec. I was told to do a combine wage claim. my question is which state do i file the claim in?

  2. I filed for pua in Ohio back in October 2020.My claim has been in ajudacatuon since 11/1/20.So 2 to 6 weeks is a total understatement! When I call.i am told to basically hurry up and wait some more.I have recently been redetermined and my claim is allowed.but I have one pending issue.How long is too long?

    1. Nicole,

      Unfortunately, nobody has an answer. There are perhaps thousands of pending applications. Please consider the option of visiting an office in the vicinity if safe and feasible.

  3. If you claim your weeks for unemployment and for the next 2 months you still have not received your money. Where can you go in volusia county to talk with a live person

  4. On NYS DOL website, my claim is saying current yet the information is for my old claim with 0 days remaining despite receiving 2 weeks of payments on the new claim and I was able to certify last night. I haven’t received anything; no letters or emails.

  5. I was disqualified for UI benefits for not providing an ID and other forms of identification. How do I fix this?

    1. Hi Mike, I’m in NYS and was at the end of my BYE on 3/14, I was still certifying but wasn’t getting paid. I found out I had to file a new claim because my other was exhausted. I’m still waiting on approval. Maybe you have to file a new claim. I hope this helps.

  6. They say 2-6 weeks it’s more accurate to say 2-6 months; and when you call many of them are rude and unwilling to assist!

  7. someone needs to look into Sharon L. Anton gillette, wyo. or dickinson, nd she is a fraud and has done so many fraudulent things and please look into her

    1. Annette,

      Please report it to the Fraud Division of the Unemployment Office in your state. You can report on the website.

  8. I worked part time for thee years here in florida. I’m currently not working. I’m also retired and collects social security.
    My question is
    Am I qualified to file for unemployment ?

    1. Ruby,

      To be eligible, you’re required to have sufficient hours and earnings. Please use the “Benefits Calculator” available on this website.

  9. So adjudication takes 8 to 12 weeks. Oh okay, that explains why I havent received payment since July. That surely helps just like the rest of the information that you give. And by the way. What’s the NEW reason you can’t get through to the Call Center.

Leave a Reply

Your email address will not be published. Required fields are marked *

Please answer a simple Math question: *

https://fileunemployment.org