North Carolina Unemployment Contact Information
Sometimes you need to talk to a live person to get answers to your questions. Below are the NC Unemployment Insurance Contacts.
Telephone help is available Monday through Friday, 8:00 a.m. to 5:00 p.m.
NC Unemployment Phone Numbers
|1||Claimant Call Center||888-737-0259|
|5||Employer Call Center||866-278-3822|
|7||Disaster Unemployment Assistance||866-795-8877|
Be prepared for long wait times because a lot of people are trying connective to NC unemployment staff.
Unemployment Claims – 888-737-0259
For help with your NC unemployment benefits, call the Customer Support Center Monday-Friday, 8:00 a.m. to 5:00 p.m. Staff can help answer your questions and check the status of your claim.
You are strongly encouraged to file your weekly claim online. However, if you don’t have access to a computer, you can call the Customer Support Center at 888-737-0259 and someone will help you.
If you know someone who is committing unemployment fraud, you can report it by calling the Fraud Hotline at 919-701-3543, Mon-Fri, 8 am to 5 pm.
Information to have when you call the Claims Center
For the fastest assistance, it helps to have the following information ready when you call.
- Your Social Security number
- Details about any separation, vacation, or severance pay
- Information on any retirement pay
- Banking details for direct deposit
- Your employment history from the past two years:
Employer’s name and contact details
- Employment dates and pay rate
NCWorks Career Center Locations
North Carolina operates over 90 NCWorks Career Centers throughout the state. For individuals on the hunt for a new job or career advancement in North Carolina, these centers provide a comprehensive range of services and resources. The goals of these Career Centers aim to enhance the prospects for job seekers and veterans, and improve workforce development across the state.
Find the nearest NCWorks Career Center by selecting your city or county from the table below.
|1||NCWorks Career Center- Moore County||245 Shepherd Trail|
Aberdeen, NC 28315
|910-944-7697||Monday-Thursday 8:30am 5:00pm, Friday - 8:30AM-2:00PM|
|2||NCWorks Career Center- Hertford County||109 Community College Road|
Jernigan Bldg. B Room 117
Ahoskie, NC 27910
|252-862-1257||M-F 8:30AM- 5PM 2nd friday of Each Month 8:30am-12:00pm|
|3||NCWorks Career Center- Stanly County||944 N. First Street|
Albemarle, NC 28001
|704-982-2183||Monday- Friday 8:00am-4:30pm; Closes the 3rd Friday of each month at 12 noon|
|4||NCWorks Career Center- Randolph County||600 S. Fayetteville Street|
Mailing: PO Box 3246, Asheboro NC 27204
Asheboro, NC 27203
|336-625-5128||M, W, Th, F 8:30 am - 5 pm; Tues. 8:30 am - 7 pm|
|5||NCWorks Career Center- Buncombe County||48 Grove Street|
Asheville, NC 28801
|828-251-6200 ext. 247||M-F 8:30am - 5 pm|
|6||NCWorks Career Center- Watauga County||130 Poplar Grove Connector|
Appalachian Enterprise Center
Boone, NC 28607
|828-265-5385||M-Th 8:00am-5pm; Fri 8am-2pm|
|7||NCWorks Career Center Transylvania County||45 Oak Park Drive|
Brevard, NC 28712
|828-883-2550||M-Th, 8:00am-5:00pm, Fri, 8:00am-4:30pm|
|8||NCWorks Career Center- Swain County||101 Mitchell St.|
Bryson City, NC 28713
|828-488-2149||Tuesday & Thursday 8:30 AM-4:30 PM, Closed 12-1:00 PM|
|9||NCWorks Career Center - Pender County||904-A S Walker Street|
Burgaw, NC 28425
|910-945-6900||Monday- Friday 8:00am-4:30pm Closed 12pm-1pm)|
|10||NCWorks Career Center- Alamance County||2640 S Columbine Lane|
Burlington, NC 27215
|336-570-6800||Monday-Friday 8:30am 5:00pm Closed for Lunch 11:45am-1:15pm|
|11||NCWorks Career Center- Yancey County||1040 East US Hwy 19 E|
Burnsville, NC 28714
|828-682-6618||Mon-Thur 8:00am-5:00pm; Closed 12:00pm-1:00pm; Friday 8:00am-12:00pm|
|12||Orange County - Europa Center||100 Europa Drive|
Chapel Hill, NC 27517
|919-245-4335||Monday - Friday 8:30 am to 5:00 pm|
|13||NCWorks Career Center- Charlotte||8601 McAlpine Park Drive|
Charlotte, NC 28211
|704-566-2870||Monday - Friday 8:00am-4:30pm; Closed the 3rd Friday each month|
|14||NCWorks Career Center- Johnston County||8998 US 70 Business Hwy West|
Clayton, NC 27520
|919-553-0953||M - F 8:30am - 5:00pm|
|15||NCWorks Career Center- Sampson County||115 North Boulevard|
Clinton, NC 28328
|910-592-5756||Monday-Thursday 8:30am 5:00pm friday 8:30am-2:00pm|
|16||NCWorks Career Center- Cabarrus County||845 North Church Street|
Concord, NC 28025
|704-786-3183||Mon-Fri 8:00am 4:30pm; 2nd Fri Each Month 8am-12pm|
|17||NCWorks Career Center- Catawba County||403 Conover Station SE|
Conover, NC 28613
|828-466-5535||M-TH 8am-4:30pm; F 8am-12pm|
|18||Harnett County Career Center Affiliate - Dunn||214 W. Edgerton Street.|
Dunn, NC 28334
|910-891-2915||Tuesday, Thursday and Friday., 8:30 am-5:00pm|
|19||NCWorks Career Center Durham County||1105 South Briggs Avenue|
Durham, NC 27703
|919-560-6880||Monday through Thursday, 8:30 AM until 5:00 PM; Friday 8:30 AM until 1:00 PM|
|20||NCWorks Career Center Edenton||118 Blades St|
Edenton, NC 27932
|252-482-2195||Tuesday and Thursday, 8:00 am - 5:00pm closed 1:00 pm - 2:00pm for lunch|
|21||NCWorks Career Center- Chowan County||118 Blades Street|
Edenton, NC 27932
|252-482-2195||Tuesday & Thursday, 8:30am - 5:00pm|
|22||NCWorks Career Center Elizabeth City||111 Jordan Plaza|
Elizabeth City, NC 27909
|252-621-6350||Monday - Thursday 8:30 am - 4:00 pm / Friday 8:30 am - 2:00 pm|
|23||NCWorks Career Center- Bladen County||401 Mercer Mill Road|
Elizabethtown, NC 28337
|910-862-3255||Monday, Tues, Wed & Friday 8:30 am-5:00pm Thursday, 8:30am - 2:00pm|
|24||NCWorks Career Center- Cumberland County||490 N. McPherson Church Road|
Fayetteville, NC 28303
|910-912-2400||Monday -Thursday 8:30a.m. -4:30p.m. Friday 8:30am-2:00pm|
|25||NCWorks Career Center- Henderson County||130 Eagles Reach Dr.|
Blue Ridge Community College Sink Bldg.
Flat Rock, NC 28731
|828-694-1755||M-TH 8am-6pm, Fri 8-4:30pm, call summer hrs|
|26||NCWorks Career Center- Macon County||5 West Main Street|
Franklin, NC 28734
|828-332-6060||Monday thru Thursday, 8:30am - Noon, THEN 1pm - 5pm; Fridayâ€™s, 8:30am - Noon.|
|27||NCWorks Career Center- Capital Area(Fuquay-Varina)||130 N Judd Parkway NE|
Fuquay Varina, NC 27526
|919-557-1121||Monday - Friday, 8:30 am - 5:00 pm|
|28||NCWorks Career Center- Gaston County||1391 Bessemer City Road|
Gastonia, NC 28052
|704-853-5328||Virtual Services, M-TH 8:00am-4:30pm; F 8:00am-1pm|
|29||NCWorks Career Center- Wayne County||2006 Wayne Memorial Drive|
Goldsboro, NC 27534
|919-731-7950||Monday- Friday 8:30 am - 5:00 pm|
|30||Pamlico County Career Resource Center of Pamlico Community College||5049 Highway 306 S.|
Grantsboro, Nc, NC 28529
|252-249-1851 Ext: 30||M, T, W, TH 7:30 am-4:30 pm, Fri. 7:30 am-1:00 pm.|
|31||NCWorks Career Center- Guilford /Greensboro County||2301 W. Meadowview Road|
Greensboro, NC 27407
|336-297-9444||Monday: 8:30 - 4:30, Tuesday: 8:30 - 4:30, Wednesday 8:30 - 7, Thursday 8:30 - 4:30, and Friday 8:30-2|
|32||NCWorks Career Center- Pitt County||3101 Bismarck Street|
Greenville, NC 27834
|252-355-9067||Monday-Friday 8:00am- 5:00pm Closed at noon every second Friday|
|33||NCWorks Career Center- Vance County||826 S Garnett Street|
Henderson, NC 27536
|252-598-5200||Monday-Wednesday & Friday, 8:30am-5:00pm; Thursday, 8:30am - 12:00pm|
|34||NCWorks Career Center - High Point||607 Idol Street|
High Point, NC 27262
|336-882-4141||M,T,TH 8:30am-5pm, W 8:30am-7pm, F 8:30am-2pm|
|35||NCWorks Career Center- Onslow County||461 Western Blvd|
Jacksonville, NC 28546
|910-347-2121||Monday- Friday 8:30 am - 5:00 pm|
|36||NCWorks Career Center- Ashe County||626 Ashe Central School Rd|
Jefferson, NC 28640
|336-982-5627||M-Th 8:00am-5:00pm (closed 12pm-1pm) F 8:00am-2pm|
|37||NCWorks Career Center- Duplin County||192 Magnolia Extension|
PO Box 459
Kenansville, NC 28349
|910-275-6470||Monday - Friday, 8:30am 5:00pm|
|38||NCWorks Career Center-Lenoir County||231 Highway 58 South|
PO Box 188
Kinston, NC 28502
|39||NCWorks Career Center- Scotland County||16800-A, US-401 Bypass|
Laurinburg, NC 28352
|910-405-5200||Monday thru Thursday 8:30 am-5:00pm Friday 8:30am - 2:00pm|
|40||NCWorks Career Center- Caldwell County||1909 Hickory Blvd SE|
Lenoir, NC 28645
|828-759-4680||Monday-Thursday 8am-4:30pm; Friday, 8:00am-12:00pm Closed for lunch 12:30pm-1:30pm Mon-Thurs|
|41||NCWorks Career Center- Davidson County Lexington||220 East 1st Ave. Extension|
Lexington, NC 27292
|336-242-2065||Monday - Friday 8 a.m. - 5 p.m.|
|42||NCWorks Career Center Hartnett County -Lillington||900 South 9th Street|
Lillington, NC 27546
|9108932191||Monday - Friday 8:00am - 5:00pm|
|43||NCWorks Career Center- Lincoln County||529 North Aspen Street|
Lincolnton, NC 28092
|704-735-8035||Friday 8am-4:30pm; Closes the 2nd Friday of each month at 12 noon.|
|44||NCWorks Career Center- Robeson County||289 Corporate Dr|
Lumberton, NC 28358
|910-887-6950||Monday thru Thursday 8:30 am-5:00pm Friday 8:30am - 2:00pm|
|45||NCWorks Career Center- McDowell County||316 Baldwin Ave|
Marion, NC 28752
|828-659-6001||M-Th 8-5pm F 8am-12pm|
|46||NCWorks Career Center Madison County||4646 US Highway 25-70|
AB Tech - Madison Campus
Marshall, NC 28753
|828-782-2632||Monday thru Friday, 8:00am - 5:00pm|
|47||Davie County Workforce Center||1205 South Salisbury Street|
Mocksville, NC 27028
|336-751-2885 ext.4859||Monday, Tuesday, Thursday 8:00am-4:00pm|
|48||NCWorks Career Center- Union County||1125 Skyway Drive|
Monroe, NC 28110
|704-283-7541||Monday- Friday 8:00am-4:30pm; Closes the 3rd Friday of each month at 12 noon|
|49||NCWorks Career Center- Iredell County/ Mooresville||532 Patterson Avenue|
Mooresville, NC 28115
|704-360-8067||Monday - Friday 8am-4:30pm; Closes the 3rd Friday of each month at 12 noon.|
|50||NCWorks Career Center- Carteret County||3813 Arendell Street|
Morehead City, NC 28557
|252-222-6038||Monday-Friday, 8:30am 5:00pm|
|51||NCWorks Career Center- Burke County||720 East Union Street|
Morganton, NC 28655
|828-438-6161||Mon-Thur 8:30am-5:00pm Fri 8:30am-12:00p,|
|52||NCWorks Career Center- Surry County||942 W Pine St|
Mount Airy, NC 27030
|336-415-6120||8:30 - 5:00 M-Th, 8:30-Noon F / Closed for lunch from 11:45 to 1:15|
|53||NCWorks Career Center - Tri-County(Cherokee/Clay/Graham)||800 West US Highway 64 West|
Murphy, NC 28906
|828-837-7407||Mon - Thurs 8:30am-5pm; Fri 8:30am-12pm|
|54||NCWorks Career Center- Craven||2836 Neuse Blvd|
New Bern, NC 28562
|252-514-4828||M-F 8:00AM- 4:30PM|
|55||NCWorks Access Point-Avery County||785 Cranberry Street|
Mayland Community College
Newland, NC 28657
|828-766-1385||Mon-Wed 8:00am-5:00pm; Closed 12:00pm-1:00pm|
|56||NCWorks Career Center- Wilkes County||1320 West D Street|
North Wilkesboro, NC 28659
|336-838-5164||M-Th 8am-5pm (Closed 12:00pm-1:00pm); F 8am-12pm|
|57||NCWorks Career Center- Chatham County||764 West Street|
Pittsboro, NC 27312
|919-545-8054||M-F 9:00- 5:00|
|58||NCWorks Career Center- Hoke County||304 Birch Street|
Raeford, NC 28376
|910-683-3060||Monday thru Thursday 8:30 am-5:00pm Friday 8:30am - 2:00pm|
|59||NCWorks Career Center- Capital Area (Raleigh)||1830-B Tillery Place|
Raleigh, NC 27604
|919-715-0111||Mon. - Fri. 8:30 AM until 5:00 PM|
|60||NCWorks Career Center- Swinburne Street||220 Swinburne Street|
PO Box 46833
Raleigh, NC 27610
|919-250-3770||M,W,Th-F 9am-4:15pm Tues 9am-8pm|
|61||NCWorks Career Center- Halifax/Northampton County||1560 Julian R. Allsbrook Hwy.|
Roanoke Rapids, NC 27870
|62||NCWorks Career Center- Richmond County||115 West Franklin Street|
Rockingham, NC 28379
|910-997-9180||Monday thru Thursday 8:30 am-5:00pm Friday 8:30am - 2:00pm|
|63||NCWorks Career Center- Edgecombe/Nash County||793 Country Club Road|
Rocky Mount, NC 27804
|252-467-9300||Monday- Friday, 8:30 am-5:00pm, Closed from 12-5 last Thurs. of each month|
|64||NCWorks Career Center- Rutherford County||223 Charlotte Rd|
Rutherfordton, NC 28139
|828-286-3042||Monday - Friday 8:00am 4:30pm Closed at noon 2nd and 4th Friday of each month|
|65||NCWorks Career Center- Rowan County||1904 South Main Street|
Salisbury, NC 28144-6714
|704-639-7529||Monday - Friday 8:00am - 4:30pm; Closes the 3rd Friday of each month at 12 noon.|
|66||NCWorks Career Center-Lee County||1909 Lee Avenue|
Sanford, NC 27330
|919-775-2241||M - TH 8:30am - 4:30pm; F 8:30 - 2:00 PM|
|67||NCWorks Career Center- Brunswick County||5300-7 Main Street|
Shallotte, NC 28470
|910-754-6120||Monday-Friday, 8:30am - 12pm; 1 - 4:30 pm|
|68||NCWorks Career Center- Cleveland County||404 E. Marion Street|
Shelby, NC 28150
|704-480-5414||Mon-Thurs 8:30am 5:00pm; Fri 8:30am-12:00pm|
|69||Greene County Workforce Center In Person and Virtual Assistance available by appointment only Mon- 9am-4pm, Wed. 8:30am-5:00pm||818 Hwy 91 North|
Snow Hill, NC 28580
|252-747-3434 Ext. 764||Mondays 9am-4pm, /Wednesdays. 8:30am-5:00pm|
|70||NCWorks Career Center- Alleghany County||115 D Atwood Street|
Sparta, NC 28675
|336-372-9675||Wednwsday 8:30am-5pm (Closed 12pm - 1pm)|
|71||NCWorks Career Center- Mitchell County||200 Mayland Drive|
PO Box 827
Spruce Pine, NC 28777
|828-766-1195||Mon-Thur 8:00am-5pm, Closed 12-1pm; Friday 8:00am-12pm.|
|72||NCWorks Career Center- Iredell County/ Statesville||133 Island Ford Road|
Statesville, NC 28625
|704-878-4241||Monday - Friday 8am-4:30pm; Closed for lunch Monday - Friday from 1:00pm-2:00pm; Closes the 2nd Friday of each month at 12 noon|
|73||NCWorks Career Center- Jackson County||26 Ridgeway Street|
Suite 2 P.O. Box 1014
Sylva, NC 28779
|828-586-4063||M,W 8:30 am - noon, 1 pm-4:30 pm, F 8:30-12:pm|
|74||Alexander County Career Center Virtual Services Only||604 7th Street, SW|
Taylorsville, NC 28681
|75||NCWorks Career Center- Davidson County Thomasville||211 West Colonial Drive|
Thomasville, NC 27360
|336-474-2655||Mon - Fri. 8:00am 5:00pm|
|76||Jones County Affiliate Workforce Center Virtual and In Person Services by Appointment Only-Tues and Thurs-9am-2pm||509 Highway 58 North|
LCC Jones Co Ctr, PO Box 156
Trenton, NC 28585
|252-448-4791||Tues and Thurs-9L00am-2:00pm|
|77||NCWorks Career Center- Montgomery County||1011 Page Street|
Troy, NC 27371
|910-898-9669||Monday-Thursday 8:00am to 5:00pm, Friday 8:00am to 3:00pm|
|78||NCWorks Career Center- Anson County||514 N Washington Street|
Wadesboro, NC 28170-2137
|704-272-5479||Mon-Fri 8:00am-4:30 pm; 2nd Friday Each Month 8am-12pm|
|79||NCWorks Career Center- Capital Area (Wake Forest)||350 E. Holding Avenue|
Wake Forest, NC 27587
|80||Stokes County Career Center - Satellite Office||3169 NC 8 Hwy. South|
Walnut Cove, NC 27052
|336-464-0520||Monday - Friday 8:30am - 5:00pm|
|81||Warren County Workforce Center||210 W. Ridgeway Street.|
VGCC Campus Bldg 1 Rm. 1106
Warrenton, NC 27589
|252-257-3230||Wednesday 8:30 am - 5:00; Closed Monday, Tuesday, Thursday, Friday|
|82||NCWorks Career Center- Beaufort County||1502 N. Market Street|
Washington, NC 27889
|252-940-0900||Monday and Wednesday 8:30am-4:30pm|
|83||NCWorks Career Center- Haywood County||1170 North Main Street|
Waynesville, NC 28786
|828-456-6061||Monday-Thursday, 8:30 am-5:00 pm, Friday 8:30 am - noon.|
|84||NCWorks Career Center- Columbus County||4564 Chadbourn Highway|
Located at Southeastern CC Building A
Whiteville, NC 28472
|910-788-6261||Mon, Tues, Wed, Thur 8am-5pm; Fri 8am-3pm;|
|85||NCWorks Career Center- Martin County||1161 Kehukee Park Rd, Bldg 1, Room 12|
Williamston, NC 27892
|252-792-7816||M & W only; 8:30am-4:30pm|
|86||NCWorks Career Center- New Hanover County||1994 S. 17th Street|
Wilmington, NC 28401
|910-945-6900||M-W, F 8:00am-4:30pm; Thurs 8:00am-4:00pm|
|87||Bertie County Career Center -Satellite Office||409 Granville Street|
Windsor, NC 27983
|252-794-4861 Ext. 175||Tuesdays and Thursdays 9:00am-4:00pm|
|88||NCWorks Career Center- Forsyth County||2701 University Parkway|
Winston-Salem, NC 27105
|336-464-0520||Monday - Friday 8:00 a.m. - 5:00 p.m.|
|89||Yadkin County Workforce Center||1001 College Drive|
Yadkinville, NC 27055
|336-786-4169||Monday - Friday 8:30 am - 5:00 pm|
|90||Caswell County Workforce Center||331 Piedmont Drive|
PO Box 1150
Yanceyville, NC 27379
|91||NCWorks Career Center- Capital Area (Zebulon)||1002 Dogwood Drive|
Zebulon, NC 27597
|919-404-4030 or 3900||Virtual Service Only Monday-Friday, 8:30 am to 5:15 pm|
Services available in NCWorks Career Centers
In addition to the resources available at each location, job seekers can access NCWorks Online, where available jobs are listed and updated daily. If you are collecting NC unemployment benefits, this can help you meet your NC work search requirements when you file your weekly claim to maintain UI eligibility. You may also access the online NC unemployment calculator to estimate your weekly benefit amount.
The website also provides a wealth of labor market information, including labor market facts that can help individuals understand the trends and requirements in various fields.
NCWorks Career Centers provide personalized service for individuals looking for employment. These services include resume building, interview training programs, and one-on-one career guidance. The centers also host regular job fairs, where employers and job seekers can interact, thereby increasing the likelihood of successful employment connections.
Career Center services include, but are not limited to:
Job fairs: NCWorks Career Centers often assist in organizing job fairs, providing a platform for employers and job seekers to directly interact and foster employment opportunities.
Valuable and up-to-date labor market facts: The centers offer valuable labor market information, including current facts and future projections related to wages, to help individuals understand the economic landscape and set realistic career expectations.
Job referrals: As a service to employers, NCWorks Career Centers offer job applicant screening services and provide referrals to qualified candidates to streamline the hiring process.
Employee training resources: In support of continuing education and skills development, NCWorks Career Centers provide numerous employee job training resources for a variety of occupations.
Job interview rooms: To facilitate the hiring process, NCWorks Career Centers offer private spaces where employers can conduct job interviews.
Reference library: Each Career Center has a reference library with a wealth of resources, from business directories to information on various training programs.
Information on tax credits for employers: NCWorks provides employers with crucial information regarding tax credits available when hiring specific groups, such as veterans or individuals from the Work Opportunity Tax Credit program.
Layoff/closure prevention services for employers: NCWorks offers services aimed at preventing layoffs or business closures, providing employers with strategies and resources to navigate challenging economic situations.
A unique feature of NCWorks Career Centers is their localized focus. Each center is focused on the labor market of its respective county, whether that be Forsyth County, Ashe County, Cumberland County, Hoke County, or others. This means job seekers receive assistance and information relevant to their local markets, increasing their chances of success. NCWorks Career Centers also work closely with community colleges and other local social services to provide continuing education opportunities and additional assistance programs.
For veterans, NCWorks Career Centers offer specialized veterans services. Recognizing the skills and experiences our veterans bring, these centers provide resources tailored to their unique needs. Whether it’s translating military experience into civilian job skills or navigating the job market after service, veterans receive comprehensive support.
My status has shown as “pending” for months now with to update or response. I have tried to reach someone repeatedly with no answer or returned called. How can this be escalated to a Supervisor? Thank you in advance.
Hi, Suzanne – let’s first check the number you’re calling. You should be able to reach the Customer Call Center at 888-737-0259. If you’re on social media, another option is to reach out to the North Carolina Department of Employment Security via Twitter. You shouldn’t share any specifics of your situation via social media, but you can ask about an alternate number or how to reach a supervisor if your calls are going unanswered. You also can try the online Customer Contact form, available here: https://des.nc.gov/customer-contact-form.
I have been trying to get unemployment since October 2021. Youhave this new thing called ID me which will not ID me. The 800 number I was given to call can’t take anymore calls because their hold cube is full. It has been full for the going on 3 weeks. I cannot get on my unemployment account because of it.I would appreciate it if someone would help me. I’m a computer dummy.
I can understand your situation. Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).
Someone needs to call me! I have been trying to get money that was owed to me for over a year and they just keep putting back in escalation. No resolution just bad information and lies no one can do anything. Please help!!
I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.
I have had my account escalated for over a year. Every person I talk too gives me a different story some say I have been approved give it 72 hours and have lied. No one you can talk to can give you any meaningful information. I just want the money that’s rightfully owed to me. Been waiting since Nov 2020 this is absurd.
Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).
Same thing happen to me and I lost signal too and they couldn’t call me back it’s ridiculous!!!
I called NCESC at approximately 415 pm the recording said wait time 1 he 45 min..well here I am on hold it’s 659 pm?!! Do I sit on hold AND OFFICE LISTS closed @6 or WILL SOMEONE ANSWER? IF NOT..VERY MISLEADING N UNETHICAL have desperate people on hold with questions website can’t answer n taking time out to call THEN TOLD TIME FRAME CALL B TAKEN THEN NOTHING
The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.
Listen, this is the worst state in the country to collect unemployment. I’ve been laid off since 11/15 and haven’t received a check yet. I’m told that my employer has responded and it’s under pending review by the adjudicator since last Thursday. When I asked how does that process work, I was told first come first serve! Really????? They are playing with people livelihood and this is absolutely absurd! I’ve written the legislator and his reply was, oh my wife filed and it took her x amount of weeks… the key word is “your wife,” I’m single and no one provides anything for me. I’m entitled to unemployment and shouldn’t have to go through all of this to collect my funds. I’m looking at moving out of this state to somewhere that has better laws as it relates to benefits for US citizens.
Have been trying for 2 years to get my I’d verified. Cannot get on website and no one can help. I have talked to everyone that answers the phone at sea
No help. Now they want all benefit money back. HELP!! Not computer savvy. 62 years old and out of options!
Good luck I filled on 03 29 2020. I still have not received my first payment. I can’t get any straight answers and my claim has been accelerated to “higher ups”. But nothing has been resolved.
This is the worst ever.
I need help and no one seems to be able to help or answer the phone.
Hi Jamie, Did you ever get the issue resolved? I was laid off on 4/24/21 and cant even apply for unemployment because they have my account on hold. They keep telling me its due to not being verified by ID.me but I have been verified through them and even have the proof from them. A DES agent told me that the issue is being escalated but a couple of weeks later another DES agent told me that no one has even worked on my case at all.
Good morning, I had to type a letter saying that I was verified and gave them my username and password to log in and check. Then I uploaded the letter to my account documents page. I don’t know if they actually checked by at least it cleared the caution symbol and they are not asking anymore. Now I’m just sitting at pending resolution. Calling doesn’t help. One call said 5 min hold time but turned into 2hr 24 min before being hung up on. No matter what you will have about an 3 he hold time
Would I need to go to a DES office to find out what the active issue is on my claim? There is not explanation on the letter sent to me or on my online account. I have been on hold for hours day after day. I filed 2 weeks ago.
if you’re trying to contact the DES over phone/online without any response, you may have to consider the option of visiting an office in the vicinity.
As someone previously stated I have been calling day after day on hold for hours . I have an active issue and the issue is not stated online nor on the website. How do I get clarification and puke I need to go into a DES office ? Why would I not have an explainable on what the issue is so that I can fix it?
I can understand your situation. Please note this is a private forum and there is little we can do help the Unemployment Office contact you.
I’ve called several times and held over 2 hours, on hold right now over 3 hours? Stay on hold or go down to the unemployment office?
I have been waiting over 10 weeks to get my case resolved . Can’t get a hold of anyone to get me some answers . I have 12 weeks of claims filed
Please let me know if u have had any luck
10 weeks? I’ve been waiting a year. May 2020. It’s now may 9th 2021. Noooo resolution. 26 escalations. 347 calls over 2000 hours on hold. Several agent hang up ups. Numerous promised call backs that never called. Hundreds of lies from des agents in attempt to pacify. Thousands of hours researching unemployment laws. I’m still no closer now then I was last may. I’m a mixed earner made over $40 k for my base period, I’m only getting 86 a week. And I had to fight to get that.
Please consider the option of visiting an office in the vicinity for F2F discussion. You’ll find the location details and contact information on the official website of the Unemployment Office in your state.
I suggest you apply for and manage your claim on the internet (if you haven’t done so). Here is the link – https://des.nc.gov/
I keep trying to upload a PDF file on my UI account on the website, but it keeps saying an unexpected error has occured contact this number. I’ve tried that number and several others, but I can’t get anyone to answer any of them. Is there an e-mail that I could send it to?
Please use the link below to access contact information.
I havr been on the phone for the last 7 days on hold for up to 5 hrs. Can I go to a office to find out the reason for active issue
How did you find out what the active issue was? And lmhow long did it take from the date you filed?
You can consider the option of visiting an office in the vicinity or log-on to the official website for answers to your queries.
It has been taken care of. Thank You.
Would if there is not a answer on the web page
I am not completely clear about your question. Please provide more details to help me understand.
Do you provide aid/leads in finding employment?
Please visit the official website of the Unemployment Office to find out about job assistance programs. Please use this link to connect – https://des.nc.gov/
I am a military spouse currently stationed in Japan and I’m also a Department of Defense permanent full time employee. We currently have orders to relocate to Pope AAF in Fayetteville, NC. We are due to arrive in North Carolina the beginning of July. My last day of work will be the end of June and I will be in leave without pay (LWOP) status from my job starting the day after my last day of work. My question to you is, when do I initiate the unemployment benefits application? Do I apply before I leave Japan? Or do I apply once we arrive to North Carolina?
Each state has an exclusive framework for military spouses. To understand more about the way it works in your state, please call the Unemployment Office.
I worked in NC 5 years ago than took new job in fl Was laid of a few months ago. My unemployment ins ran out can I file a claim in NC for all the funds I have paid in there over 10 years and a huge salery
I did not understand your question. Please call the Unemployment Office for discussion.
I am a Maryland employer that has an employee in North Carolina and need to set up an unemployment account. What do I need to do?
I am not sure of the procedure. Please call the Unemployment Office in your state.
How do I reset my pin?
Please call the Claims Center and watch out for a relevant option.
Else, speak to a representative for instructions.
If my company closes for the holiday week and I do not accrue vacation time, do I qualify for unemployment for that week only?
Generally, scheduled time off from work does not qualify.
Please call the Unemployment Office to confirm.
Hello, I was denied benefits in El paso, TX. I was wondering if anyone knew how to close out a claim in one state so that I may apply in another?? Thank you.
Please let us know the reason for “denial”. If it’s based on common grounds, you may not be able to claim from another state.
I worked for a temp agency. The contract ended. Am I eligible for unemployment?
Contracted workers do not generally qualify for UI benefits.
Please call the Unemployment Office in your state for further information.
I’ve had my claim on hold for almost 8weeks it’s ridiculous ..it keeps getting put into escalation .every time I call no results ,I’ve been hung up on ,I’ve asked to speak to a supervisor no results ..I’ve had my identity verified through Id me and from des ..2days later ncdes put another hold on it for identity verification and never even bothered to contact me telling me I needed to reprove my identity ..id me went in and corrected the spelling of my name ..I faxed all my info back to ncdes ..still my claim is on hold ..I feel like they are playing games trying to get frustrated to the point they stop filing ..calling don’t do nothing but Piss people off
How do I know completed the application process on-line correctly and completely. I have never been faced with this task in 61 years. Thanks for your help!
You may confirm the submission by calling the Claims Center on the phone numbers provided.
I currently live in Boston with my husband and his job is relocating him to NC. I am unable to transfer because my job is not near were we are moving to. Do I qualify for unemployment and if so which city do I file in?
You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.
hi I have a question Live in NC Iam laid off can I get unempolyment benfits if I get my retirement benifts.
Some states allow provision of both. Not sure how it works in NC.
Please call the authorities to confirm.
If I quit my job to take care of an ill parent will I qualify for unemployment?
You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.
I have filed for unemployment and received a explanation of potential benefites now what do I do?
Please look out for further instructions in the letter. Ideally, you must start filing for weekly benefits.
Either ways, please call the claims center on the phone numbers provided for further instructions.
I was forced to quit my job (or be fired) 4 weeks ago now I am looking on the Unemployment website for possibilities. I have filled everything out but I do not know what the “KEYWORD” is in order to see what is out there. I cannot file for unemployment benefits does this mean I cannot us this site
Not sure where the bottleneck is.
Please provide more details or call 1-888-737-0259.
I worked for an Illinois company, but I am the only employee who resides in NC, do I apply for unemployment benefits in NC?
Please apply from where your employer is based.
I need a claim backed dated to feb10 2014 I started my claim in NC, but was later to file in TN. So TN unemployment required me contact someone who can access the WIC screen and enter Feb 10 2014. I was taken pay status due lack of on Feb 7. then following Monday, started. So it very important that I get a call back 919 772 3417
Please note that we are not a govt organisation and do not have access to sensitive data. Please contact the labor dept in NC immediately on
1-888-737-0259 for assistance.
self employed for several years business not profitable right now due to
economic slow down can I file for unemployment?.
I moved here from New York and had filed with them before the moved. I was just told that I might have to file with North Carolina inorder to recive payment. I am a Vet and would like to talk to someone about this. My phone number is 631-235-7309. I have found employment and would like to be payed for the time I was on unemployment. New York DOL was confused about my Orders from the Army and now I was just told that Ill have to talk with someone here in NC.