North Carolina Unemployment Contact Information

North Carolina Unemployment Benefits

Sometimes you need to talk to a live person to get answers to your questions. Below are the NC Unemployment Insurance Contacts.

Telephone help is available Monday through Friday, 8:00 a.m. to 5:00 p.m.

NC Unemployment Phone Numbers

wdt_IDDepartmentPhone Number
1Claimant Call Center888-737-0259
2Claimant Fax919-857-1296
4Fraud Hotline919-701-3543
5Employer Call Center866-278-3822
6Employer Fax919-715-0780
7Disaster Unemployment Assistance866-795-8877

Be prepared for long wait times because a lot of people are trying connective to NC unemployment staff.

Unemployment Claims – 888-737-0259

For help with your NC unemployment benefits, call the Customer Support Center Monday-Friday, 8:00 a.m. to 5:00 p.m. Staff can help answer your questions and check the status of your claim.

Weekly Claims

You are strongly encouraged to file your weekly claim online. However, if you don’t have access to a computer, you can call the Customer Support Center at 888-737-0259 and someone will help you.

Report Fraud

If you know someone who is committing unemployment fraud, you can report it by calling the Fraud Hotline at 919-701-3543, Mon-Fri, 8 am to 5 pm.

Information to have when you call the Claims Center

For the fastest assistance, it helps to have the following information ready when you call.

  • Your Social Security number
  • Details about any separation, vacation, or severance pay
  • Information on any retirement pay
  • Banking details for direct deposit
  • Your employment history from the past two years:
    Employer’s name and contact details
  • Employment dates and pay rate

NCWorks Career Center Locations

North Carolina operates over 90 NCWorks Career Centers throughout the state. For individuals on the hunt for a new job or career advancement in North Carolina, these centers provide a comprehensive range of services and resources. The goals of these Career Centers aim to enhance the prospects for job seekers and veterans, and improve workforce development across the state.

Find the nearest NCWorks Career Center by selecting your city or county from the table below.

wdt_IDNameLocationPhoneCenter Hours
1NCWorks Career Center- Moore County245 Shepherd Trail
Aberdeen, NC 28315
910-944-7697Monday-Thursday 8:30am 5:00pm, Friday - 8:30AM-2:00PM
2NCWorks Career Center- Hertford County109 Community College Road
Jernigan Bldg. B Room 117
Ahoskie, NC 27910
252-862-1257M-F 8:30AM- 5PM 2nd friday of Each Month 8:30am-12:00pm
3NCWorks Career Center- Stanly County944 N. First Street
Albemarle, NC 28001
704-982-2183Monday- Friday 8:00am-4:30pm; Closes the 3rd Friday of each month at 12 noon
4NCWorks Career Center- Randolph County600 S. Fayetteville Street
Mailing: PO Box 3246, Asheboro NC 27204
Asheboro, NC 27203
336-625-5128M, W, Th, F 8:30 am - 5 pm; Tues. 8:30 am - 7 pm
5NCWorks Career Center- Buncombe County48 Grove Street
Asheville, NC 28801
828-251-6200 ext. 247M-F 8:30am - 5 pm
6NCWorks Career Center- Watauga County130 Poplar Grove Connector
Appalachian Enterprise Center
Boone, NC 28607
828-265-5385M-Th 8:00am-5pm; Fri 8am-2pm
7NCWorks Career Center Transylvania County45 Oak Park Drive
Brevard, NC 28712
828-883-2550M-Th, 8:00am-5:00pm, Fri, 8:00am-4:30pm
8NCWorks Career Center- Swain County101 Mitchell St.
Bryson City, NC 28713
828-488-2149Tuesday & Thursday 8:30 AM-4:30 PM, Closed 12-1:00 PM
9NCWorks Career Center - Pender County904-A S Walker Street
Burgaw, NC 28425
910-945-6900Monday- Friday 8:00am-4:30pm Closed 12pm-1pm)
10NCWorks Career Center- Alamance County2640 S Columbine Lane
Burlington, NC 27215
336-570-6800Monday-Friday 8:30am 5:00pm Closed for Lunch 11:45am-1:15pm
11NCWorks Career Center- Yancey County1040 East US Hwy 19 E
Suite L
Burnsville, NC 28714
828-682-6618Mon-Thur 8:00am-5:00pm; Closed 12:00pm-1:00pm; Friday 8:00am-12:00pm
12Orange County - Europa Center100 Europa Drive
Suite 101
Chapel Hill, NC 27517
919-245-4335Monday - Friday 8:30 am to 5:00 pm
13NCWorks Career Center- Charlotte8601 McAlpine Park Drive
Suite 110
Charlotte, NC 28211
704-566-2870Monday - Friday 8:00am-4:30pm; Closed the 3rd Friday each month
14NCWorks Career Center- Johnston County8998 US 70 Business Hwy West
Suite 100
Clayton, NC 27520
919-553-0953M - F 8:30am - 5:00pm
15NCWorks Career Center- Sampson County115 North Boulevard
Clinton, NC 28328
910-592-5756Monday-Thursday 8:30am 5:00pm friday 8:30am-2:00pm
16NCWorks Career Center- Cabarrus County845 North Church Street
Suite 201
Concord, NC 28025
704-786-3183Mon-Fri 8:00am 4:30pm; 2nd Fri Each Month 8am-12pm
17NCWorks Career Center- Catawba County403 Conover Station SE
Suite C
Conover, NC 28613
828-466-5535M-TH 8am-4:30pm; F 8am-12pm
18Harnett County Career Center Affiliate - Dunn214 W. Edgerton Street.
Dunn, NC 28334
910-891-2915Tuesday, Thursday and Friday., 8:30 am-5:00pm
19NCWorks Career Center Durham County1105 South Briggs Avenue
Durham, NC 27703
919-560-6880Monday through Thursday, 8:30 AM until 5:00 PM; Friday 8:30 AM until 1:00 PM
20NCWorks Career Center Edenton118 Blades St
Edenton, NC 27932
252-482-2195Tuesday and Thursday, 8:00 am - 5:00pm closed 1:00 pm - 2:00pm for lunch
21NCWorks Career Center- Chowan County118 Blades Street
Bldg 3
Edenton, NC 27932
252-482-2195Tuesday & Thursday, 8:30am - 5:00pm
22NCWorks Career Center Elizabeth City111 Jordan Plaza
Elizabeth City, NC 27909
252-621-6350Monday - Thursday 8:30 am - 4:00 pm / Friday 8:30 am - 2:00 pm
23NCWorks Career Center- Bladen County401 Mercer Mill Road
Elizabethtown, NC 28337
910-862-3255Monday, Tues, Wed & Friday 8:30 am-5:00pm Thursday, 8:30am - 2:00pm
24NCWorks Career Center- Cumberland County490 N. McPherson Church Road
Fayetteville, NC 28303
910-912-2400Monday -Thursday 8:30a.m. -4:30p.m. Friday 8:30am-2:00pm
25NCWorks Career Center- Henderson County130 Eagles Reach Dr.
Blue Ridge Community College Sink Bldg.
Flat Rock, NC 28731
828-694-1755M-TH 8am-6pm, Fri 8-4:30pm, call summer hrs
26NCWorks Career Center- Macon County5 West Main Street
Franklin, NC 28734
828-332-6060Monday thru Thursday, 8:30am - Noon, THEN 1pm - 5pm; Friday’s, 8:30am - Noon.
27NCWorks Career Center- Capital Area(Fuquay-Varina)130 N Judd Parkway NE
Fuquay Varina, NC 27526
919-557-1121Monday - Friday, 8:30 am - 5:00 pm
28NCWorks Career Center- Gaston County1391 Bessemer City Road
Gastonia, NC 28052
704-853-5328Virtual Services, M-TH 8:00am-4:30pm; F 8:00am-1pm
29NCWorks Career Center- Wayne County2006 Wayne Memorial Drive
Goldsboro, NC 27534
919-731-7950Monday- Friday 8:30 am - 5:00 pm
30Pamlico County Career Resource Center of Pamlico Community College5049 Highway 306 S.
Grantsboro, Nc, NC 28529
252-249-1851 Ext: 30M, T, W, TH 7:30 am-4:30 pm, Fri. 7:30 am-1:00 pm.
31NCWorks Career Center- Guilford /Greensboro County2301 W. Meadowview Road
Greensboro, NC 27407
336-297-9444Monday: 8:30 - 4:30, Tuesday: 8:30 - 4:30, Wednesday 8:30 - 7, Thursday 8:30 - 4:30, and Friday 8:30-2
32NCWorks Career Center- Pitt County3101 Bismarck Street
Greenville, NC 27834
252-355-9067Monday-Friday 8:00am- 5:00pm Closed at noon every second Friday
33NCWorks Career Center- Vance County826 S Garnett Street
Henderson, NC 27536
252-598-5200Monday-Wednesday & Friday, 8:30am-5:00pm; Thursday, 8:30am - 12:00pm
34NCWorks Career Center - High Point607 Idol Street
High Point, NC 27262
336-882-4141M,T,TH 8:30am-5pm, W 8:30am-7pm, F 8:30am-2pm
35NCWorks Career Center- Onslow County461 Western Blvd
Suite 106
Jacksonville, NC 28546
910-347-2121Monday- Friday 8:30 am - 5:00 pm
36NCWorks Career Center- Ashe County626 Ashe Central School Rd
Unit 5
Jefferson, NC 28640
336-982-5627M-Th 8:00am-5:00pm (closed 12pm-1pm) F 8:00am-2pm
37NCWorks Career Center- Duplin County192 Magnolia Extension
PO Box 459
Kenansville, NC 28349
910-275-6470Monday - Friday, 8:30am 5:00pm
38NCWorks Career Center-Lenoir County231 Highway 58 South
PO Box 188
Kinston, NC 28502
252-527-7320Monday-Friday, 8am-5pm
39NCWorks Career Center- Scotland County16800-A, US-401 Bypass
Laurinburg, NC 28352
910-405-5200Monday thru Thursday 8:30 am-5:00pm Friday 8:30am - 2:00pm
40NCWorks Career Center- Caldwell County1909 Hickory Blvd SE
Lenoir, NC 28645
828-759-4680Monday-Thursday 8am-4:30pm; Friday, 8:00am-12:00pm Closed for lunch 12:30pm-1:30pm Mon-Thurs
41NCWorks Career Center- Davidson County Lexington220 East 1st Ave. Extension
Suite 10
Lexington, NC 27292
336-242-2065Monday - Friday 8 a.m. - 5 p.m.
42NCWorks Career Center Hartnett County -Lillington900 South 9th Street
Lillington, NC 27546
9108932191Monday - Friday 8:00am - 5:00pm
43NCWorks Career Center- Lincoln County529 North Aspen Street
Lincolnton, NC 28092
704-735-8035Friday 8am-4:30pm; Closes the 2nd Friday of each month at 12 noon.
44NCWorks Career Center- Robeson County289 Corporate Dr
Suite B
Lumberton, NC 28358
910-887-6950Monday thru Thursday 8:30 am-5:00pm Friday 8:30am - 2:00pm
45NCWorks Career Center- McDowell County316 Baldwin Ave
Suite 1
Marion, NC 28752
828-659-6001M-Th 8-5pm F 8am-12pm
46NCWorks Career Center Madison County4646 US Highway 25-70
AB Tech - Madison Campus
Marshall, NC 28753
828-782-2632Monday thru Friday, 8:00am - 5:00pm
47Davie County Workforce Center1205 South Salisbury Street
Mocksville, NC 27028
336-751-2885 ext.4859Monday, Tuesday, Thursday 8:00am-4:00pm
48NCWorks Career Center- Union County1125 Skyway Drive
Monroe, NC 28110
704-283-7541Monday- Friday 8:00am-4:30pm; Closes the 3rd Friday of each month at 12 noon
49NCWorks Career Center- Iredell County/ Mooresville532 Patterson Avenue
Suite 170
Mooresville, NC 28115
704-360-8067Monday - Friday 8am-4:30pm; Closes the 3rd Friday of each month at 12 noon.
50NCWorks Career Center- Carteret County3813 Arendell Street
Morehead City, NC 28557
252-222-6038Monday-Friday, 8:30am 5:00pm
51NCWorks Career Center- Burke County720 East Union Street
Morganton, NC 28655
828-438-6161Mon-Thur 8:30am-5:00pm Fri 8:30am-12:00p,
52NCWorks Career Center- Surry County942 W Pine St
Mount Airy, NC 27030
336-415-61208:30 - 5:00 M-Th, 8:30-Noon F / Closed for lunch from 11:45 to 1:15
53NCWorks Career Center - Tri-County(Cherokee/Clay/Graham)800 West US Highway 64 West
Murphy, NC 28906
828-837-7407Mon - Thurs 8:30am-5pm; Fri 8:30am-12pm
54NCWorks Career Center- Craven2836 Neuse Blvd
New Bern, NC 28562
252-514-4828M-F 8:00AM- 4:30PM
55NCWorks Access Point-Avery County785 Cranberry Street
Mayland Community College
Newland, NC 28657
828-766-1385Mon-Wed 8:00am-5:00pm; Closed 12:00pm-1:00pm
56NCWorks Career Center- Wilkes County1320 West D Street
Suite 2
North Wilkesboro, NC 28659
336-838-5164M-Th 8am-5pm (Closed 12:00pm-1:00pm); F 8am-12pm
57NCWorks Career Center- Chatham County764 West Street
Pittsboro, NC 27312
919-545-8054M-F 9:00- 5:00
58NCWorks Career Center- Hoke County304 Birch Street
Raeford, NC 28376
910-683-3060Monday thru Thursday 8:30 am-5:00pm Friday 8:30am - 2:00pm
59NCWorks Career Center- Capital Area (Raleigh)1830-B Tillery Place
Raleigh, NC 27604
919-715-0111Mon. - Fri. 8:30 AM until 5:00 PM
60NCWorks Career Center- Swinburne Street220 Swinburne Street
PO Box 46833
Raleigh, NC 27610
919-250-3770M,W,Th-F 9am-4:15pm Tues 9am-8pm
61NCWorks Career Center- Halifax/Northampton County1560 Julian R. Allsbrook Hwy.
Roanoke Rapids, NC 27870
252-507-6180Monday-Friday, 8:30am-5:00pm
62NCWorks Career Center- Richmond County115 West Franklin Street
Rockingham, NC 28379
910-997-9180Monday thru Thursday 8:30 am-5:00pm Friday 8:30am - 2:00pm
63NCWorks Career Center- Edgecombe/Nash County793 Country Club Road
Rocky Mount, NC 27804
252-467-9300Monday- Friday, 8:30 am-5:00pm, Closed from 12-5 last Thurs. of each month
64NCWorks Career Center- Rutherford County223 Charlotte Rd
Rutherfordton, NC 28139
828-286-3042Monday - Friday 8:00am 4:30pm Closed at noon 2nd and 4th Friday of each month
65NCWorks Career Center- Rowan County1904 South Main Street
Salisbury, NC 28144-6714
704-639-7529Monday - Friday 8:00am - 4:30pm; Closes the 3rd Friday of each month at 12 noon.
66NCWorks Career Center-Lee County1909 Lee Avenue
Sanford, NC 27330
919-775-2241M - TH 8:30am - 4:30pm; F 8:30 - 2:00 PM
67NCWorks Career Center- Brunswick County5300-7 Main Street
Shallotte, NC 28470
910-754-6120Monday-Friday, 8:30am - 12pm; 1 - 4:30 pm
68NCWorks Career Center- Cleveland County404 E. Marion Street
Shelby, NC 28150
704-480-5414Mon-Thurs 8:30am 5:00pm; Fri 8:30am-12:00pm
69Greene County Workforce Center In Person and Virtual Assistance available by appointment only Mon- 9am-4pm, Wed. 8:30am-5:00pm818 Hwy 91 North
Snow Hill, NC 28580
252-747-3434 Ext. 764Mondays 9am-4pm, /Wednesdays. 8:30am-5:00pm
70NCWorks Career Center- Alleghany County115 D Atwood Street
Sparta, NC 28675
336-372-9675Wednwsday 8:30am-5pm (Closed 12pm - 1pm)
71NCWorks Career Center- Mitchell County200 Mayland Drive
PO Box 827
Spruce Pine, NC 28777
828-766-1195Mon-Thur 8:00am-5pm, Closed 12-1pm; Friday 8:00am-12pm.
72NCWorks Career Center- Iredell County/ Statesville133 Island Ford Road
Statesville, NC 28625
704-878-4241Monday - Friday 8am-4:30pm; Closed for lunch Monday - Friday from 1:00pm-2:00pm; Closes the 2nd Friday of each month at 12 noon
73NCWorks Career Center- Jackson County26 Ridgeway Street
Suite 2 P.O. Box 1014
Sylva, NC 28779
828-586-4063M,W 8:30 am - noon, 1 pm-4:30 pm, F 8:30-12:pm
74Alexander County Career Center Virtual Services Only604 7th Street, SW
Taylorsville, NC 28681
828-632-4631Wed-Thur 8:30am-4:30pm
75NCWorks Career Center- Davidson County Thomasville211 West Colonial Drive
Suite 119
Thomasville, NC 27360
336-474-2655Mon - Fri. 8:00am 5:00pm
76Jones County Affiliate Workforce Center Virtual and In Person Services by Appointment Only-Tues and Thurs-9am-2pm509 Highway 58 North
LCC Jones Co Ctr, PO Box 156
Trenton, NC 28585
252-448-4791Tues and Thurs-9L00am-2:00pm
77NCWorks Career Center- Montgomery County1011 Page Street
Troy, NC 27371
910-898-9669Monday-Thursday 8:00am to 5:00pm, Friday 8:00am to 3:00pm
78NCWorks Career Center- Anson County514 N Washington Street
Lockhart-Taylor Center
Wadesboro, NC 28170-2137
704-272-5479Mon-Fri 8:00am-4:30 pm; 2nd Friday Each Month 8am-12pm
79NCWorks Career Center- Capital Area (Wake Forest)350 E. Holding Avenue
Wake Forest, NC 27587
919-562-6379Tues;Thurs;Fri 8:30am-5:15pm
80Stokes County Career Center - Satellite Office3169 NC 8 Hwy. South
Suite 104
Walnut Cove, NC 27052
336-464-0520Monday - Friday 8:30am - 5:00pm
81Warren County Workforce Center210 W. Ridgeway Street.
VGCC Campus Bldg 1 Rm. 1106
Warrenton, NC 27589
252-257-3230Wednesday 8:30 am - 5:00; Closed Monday, Tuesday, Thursday, Friday
82NCWorks Career Center- Beaufort County1502 N. Market Street
Washington, NC 27889
252-940-0900Monday and Wednesday 8:30am-4:30pm
83NCWorks Career Center- Haywood County1170 North Main Street
Waynesville, NC 28786
828-456-6061Monday-Thursday, 8:30 am-5:00 pm, Friday 8:30 am - noon.
84NCWorks Career Center- Columbus County4564 Chadbourn Highway
Located at Southeastern CC Building A
Whiteville, NC 28472
910-788-6261Mon, Tues, Wed, Thur 8am-5pm; Fri 8am-3pm;
85NCWorks Career Center- Martin County1161 Kehukee Park Rd, Bldg 1, Room 12
Williamston, NC 27892
252-792-7816M & W only; 8:30am-4:30pm
86NCWorks Career Center- New Hanover County1994 S. 17th Street
Wilmington, NC 28401
910-945-6900M-W, F 8:00am-4:30pm; Thurs 8:00am-4:00pm
87Bertie County Career Center -Satellite Office409 Granville Street
Windsor, NC 27983
252-794-4861 Ext. 175Tuesdays and Thursdays 9:00am-4:00pm
88NCWorks Career Center- Forsyth County2701 University Parkway
Winston-Salem, NC 27105
336-464-0520Monday - Friday 8:00 a.m. - 5:00 p.m.
89Yadkin County Workforce Center1001 College Drive
Yadkinville, NC 27055
336-786-4169Monday - Friday 8:30 am - 5:00 pm
90Caswell County Workforce Center331 Piedmont Drive
PO Box 1150
Yanceyville, NC 27379
336-634-5600Appointment Only
91NCWorks Career Center- Capital Area (Zebulon)1002 Dogwood Drive
Zebulon, NC 27597
919-404-4030 or 3900Virtual Service Only Monday-Friday, 8:30 am to 5:15 pm

Services available in NCWorks Career Centers

In addition to the resources available at each location, job seekers can access NCWorks Online, where available jobs are listed and updated daily. If you are collecting NC unemployment benefits, this can help you meet your NC work search requirements when you file your weekly claim to maintain UI eligibility.  You may also access the online NC unemployment calculator to estimate your weekly benefit amount.

The website also provides a wealth of labor market information, including labor market facts that can help individuals understand the trends and requirements in various fields.

NCWorks Career Centers provide personalized service for individuals looking for employment. These services include resume building, interview training programs, and one-on-one career guidance. The centers also host regular job fairs, where employers and job seekers can interact, thereby increasing the likelihood of successful employment connections.

Career Center services include, but are not limited to:

Job fairs: NCWorks Career Centers often assist in organizing job fairs, providing a platform for employers and job seekers to directly interact and foster employment opportunities.

Valuable and up-to-date labor market facts: The centers offer valuable labor market information, including current facts and future projections related to wages, to help individuals understand the economic landscape and set realistic career expectations.

Job referrals: As a service to employers, NCWorks Career Centers offer job applicant screening services and provide referrals to qualified candidates to streamline the hiring process.

Employee training resources: In support of continuing education and skills development, NCWorks Career Centers provide numerous employee job training resources for a variety of occupations.

Job interview rooms: To facilitate the hiring process, NCWorks Career Centers offer private spaces where employers can conduct job interviews.

Reference library: Each Career Center has a reference library with a wealth of resources, from business directories to information on various training programs.

Information on tax credits for employers: NCWorks provides employers with crucial information regarding tax credits available when hiring specific groups, such as veterans or individuals from the Work Opportunity Tax Credit program.

Layoff/closure prevention services for employers: NCWorks offers services aimed at preventing layoffs or business closures, providing employers with strategies and resources to navigate challenging economic situations.

A unique feature of NCWorks Career Centers is their localized focus. Each center is focused on the labor market of its respective county, whether that be Forsyth County, Ashe County, Cumberland County, Hoke County, or others. This means job seekers receive assistance and information relevant to their local markets, increasing their chances of success. NCWorks Career Centers also work closely with community colleges and other local social services to provide continuing education opportunities and additional assistance programs.

For veterans, NCWorks Career Centers offer specialized veterans services. Recognizing the skills and experiences our veterans bring, these centers provide resources tailored to their unique needs. Whether it’s translating military experience into civilian job skills or navigating the job market after service, veterans receive comprehensive support.

  1. My status has shown as “pending” for months now with to update or response. I have tried to reach someone repeatedly with no answer or returned called. How can this be escalated to a Supervisor? Thank you in advance.

    • Hi, Suzanne – let’s first check the number you’re calling. You should be able to reach the Customer Call Center at 888-737-0259. If you’re on social media, another option is to reach out to the North Carolina Department of Employment Security via Twitter. You shouldn’t share any specifics of your situation via social media, but you can ask about an alternate number or how to reach a supervisor if your calls are going unanswered. You also can try the online Customer Contact form, available here:

  2. I have been trying to get unemployment since October 2021. Youhave this new thing called ID me which will not ID me. The 800 number I was given to call can’t take anymore calls because their hold cube is full. It has been full for the going on 3 weeks. I cannot get on my unemployment account because of it.I would appreciate it if someone would help me. I’m a computer dummy.

    • Rachel,

      I can understand your situation. Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

  3. Someone needs to call me! I have been trying to get money that was owed to me for over a year and they just keep putting back in escalation. No resolution just bad information and lies no one can do anything. Please help!!

    • Vince,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  4. I have had my account escalated for over a year. Every person I talk too gives me a different story some say I have been approved give it 72 hours and have lied. No one you can talk to can give you any meaningful information. I just want the money that’s rightfully owed to me. Been waiting since Nov 2020 this is absurd.

    • Vince,

      Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

  5. I called NCESC at approximately 415 pm the recording said wait time 1 he 45 min..well here I am on hold it’s 659 pm?!! Do I sit on hold AND OFFICE LISTS closed @6 or WILL SOMEONE ANSWER? IF NOT..VERY MISLEADING N UNETHICAL have desperate people on hold with questions website can’t answer n taking time out to call THEN TOLD TIME FRAME CALL B TAKEN THEN NOTHING

    • Vickie,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  6. Listen, this is the worst state in the country to collect unemployment. I’ve been laid off since 11/15 and haven’t received a check yet. I’m told that my employer has responded and it’s under pending review by the adjudicator since last Thursday. When I asked how does that process work, I was told first come first serve! Really????? They are playing with people livelihood and this is absolutely absurd! I’ve written the legislator and his reply was, oh my wife filed and it took her x amount of weeks… the key word is “your wife,” I’m single and no one provides anything for me. I’m entitled to unemployment and shouldn’t have to go through all of this to collect my funds. I’m looking at moving out of this state to somewhere that has better laws as it relates to benefits for US citizens.

    • Have been trying for 2 years to get my I’d verified. Cannot get on website and no one can help. I have talked to everyone that answers the phone at sea
      No help. Now they want all benefit money back. HELP!! Not computer savvy. 62 years old and out of options!

    • Good luck I filled on 03 29 2020. I still have not received my first payment. I can’t get any straight answers and my claim has been accelerated to “higher ups”. But nothing has been resolved.
      This is the worst ever.
      I need help and no one seems to be able to help or answer the phone.

      • Hi Jamie, Did you ever get the issue resolved? I was laid off on 4/24/21 and cant even apply for unemployment because they have my account on hold. They keep telling me its due to not being verified by but I have been verified through them and even have the proof from them. A DES agent told me that the issue is being escalated but a couple of weeks later another DES agent told me that no one has even worked on my case at all.

        • Good morning, I had to type a letter saying that I was verified and gave them my username and password to log in and check. Then I uploaded the letter to my account documents page. I don’t know if they actually checked by at least it cleared the caution symbol and they are not asking anymore. Now I’m just sitting at pending resolution. Calling doesn’t help. One call said 5 min hold time but turned into 2hr 24 min before being hung up on. No matter what you will have about an 3 he hold time

  7. Would I need to go to a DES office to find out what the active issue is on my claim? There is not explanation on the letter sent to me or on my online account. I have been on hold for hours day after day. I filed 2 weeks ago.

    • Alexis,

      if you’re trying to contact the DES over phone/online without any response, you may have to consider the option of visiting an office in the vicinity.

  8. As someone previously stated I have been calling day after day on hold for hours . I have an active issue and the issue is not stated online nor on the website. How do I get clarification and puke I need to go into a DES office ? Why would I not have an explainable on what the issue is so that I can fix it?

    • Alexis,

      I can understand your situation. Please note this is a private forum and there is little we can do help the Unemployment Office contact you.

  9. I’ve called several times and held over 2 hours, on hold right now over 3 hours? Stay on hold or go down to the unemployment office?

    • I have been waiting over 10 weeks to get my case resolved . Can’t get a hold of anyone to get me some answers . I have 12 weeks of claims filed

      • 10 weeks? I’ve been waiting a year. May 2020. It’s now may 9th 2021. Noooo resolution. 26 escalations. 347 calls over 2000 hours on hold. Several agent hang up ups. Numerous promised call backs that never called. Hundreds of lies from des agents in attempt to pacify. Thousands of hours researching unemployment laws. I’m still no closer now then I was last may. I’m a mixed earner made over $40 k for my base period, I’m only getting 86 a week. And I had to fight to get that.

      • Rob,

        Please consider the option of visiting an office in the vicinity for F2F discussion. You’ll find the location details and contact information on the official website of the Unemployment Office in your state.

  10. I keep trying to upload a PDF file on my UI account on the website, but it keeps saying an unexpected error has occured contact this number. I’ve tried that number and several others, but I can’t get anyone to answer any of them. Is there an e-mail that I could send it to?

  11. I havr been on the phone for the last 7 days on hold for up to 5 hrs. Can I go to a office to find out the reason for active issue

  12. I am a military spouse currently stationed in Japan and I’m also a Department of Defense permanent full time employee. We currently have orders to relocate to Pope AAF in Fayetteville, NC. We are due to arrive in North Carolina the beginning of July. My last day of work will be the end of June and I will be in leave without pay (LWOP) status from my job starting the day after my last day of work. My question to you is, when do I initiate the unemployment benefits application? Do I apply before I leave Japan? Or do I apply once we arrive to North Carolina?

    • Natasha,

      Each state has an exclusive framework for military spouses. To understand more about the way it works in your state, please call the Unemployment Office.

  13. I worked in NC 5 years ago than took new job in fl Was laid of a few months ago. My unemployment ins ran out can I file a claim in NC for all the funds I have paid in there over 10 years and a huge salery

  14. I am a Maryland employer that has an employee in North Carolina and need to set up an unemployment account. What do I need to do?

    • Please call the Claims Center and watch out for a relevant option.

      Else, speak to a representative for instructions.

  15. If my company closes for the holiday week and I do not accrue vacation time, do I qualify for unemployment for that week only?

  16. Hello, I was denied benefits in El paso, TX. I was wondering if anyone knew how to close out a claim in one state so that I may apply in another?? Thank you.

    • Please let us know the reason for “denial”. If it’s based on common grounds, you may not be able to claim from another state.

    • Contracted workers do not generally qualify for UI benefits.

      Please call the Unemployment Office in your state for further information.

      • I’ve had my claim on hold for almost 8weeks it’s ridiculous keeps getting put into escalation .every time I call no results ,I’ve been hung up on ,I’ve asked to speak to a supervisor no results ..I’ve had my identity verified through Id me and from des ..2days later ncdes put another hold on it for identity verification and never even bothered to contact me telling me I needed to reprove my identity me went in and corrected the spelling of my name ..I faxed all my info back to ncdes ..still my claim is on hold ..I feel like they are playing games trying to get frustrated to the point they stop filing ..calling don’t do nothing but Piss people off

  17. How do I know completed the application process on-line correctly and completely. I have never been faced with this task in 61 years. Thanks for your help!

  18. Hi,
    I currently live in Boston with my husband and his job is relocating him to NC. I am unable to transfer because my job is not near were we are moving to. Do I qualify for unemployment and if so which city do I file in?

    • You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  19. hi I have a question Live in NC Iam laid off can I get unempolyment benfits if I get my retirement benifts.

    • Some states allow provision of both. Not sure how it works in NC.

      Please call the authorities to confirm.

    • You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

    • Please look out for further instructions in the letter. Ideally, you must start filing for weekly benefits.

      Either ways, please call the claims center on the phone numbers provided for further instructions.

  20. I was forced to quit my job (or be fired) 4 weeks ago now I am looking on the Unemployment website for possibilities. I have filled everything out but I do not know what the “KEYWORD” is in order to see what is out there. I cannot file for unemployment benefits does this mean I cannot us this site

  21. I worked for an Illinois company, but I am the only employee who resides in NC, do I apply for unemployment benefits in NC?

  22. I need a claim backed dated to feb10 2014 I started my claim in NC, but was later to file in TN. So TN unemployment required me contact someone who can access the WIC screen and enter Feb 10 2014. I was taken pay status due lack of on Feb 7. then following Monday, started. So it very important that I get a call back 919 772 3417

    • Please note that we are not a govt organisation and do not have access to sensitive data. Please contact the labor dept in NC immediately on
      1-888-737-0259 for assistance.

  23. self employed for several years business not profitable right now due to
    economic slow down can I file for unemployment?.

  24. Hi,

    I moved here from New York and had filed with them before the moved. I was just told that I might have to file with North Carolina inorder to recive payment. I am a Vet and would like to talk to someone about this. My phone number is 631-235-7309. I have found employment and would like to be payed for the time I was on unemployment. New York DOL was confused about my Orders from the Army and now I was just told that Ill have to talk with someone here in NC.


    Samuel Chadwick

Leave a Reply

Your email address will not be published. Required fields are marked *