North Carolina Unemployment Office Locations
Find the nearest DES Office by selecting your city or county from the table below.
| Office | Address | Phone | Hours |
| Aberdeen | 245 Shepherd Trail Aberdeen, NC 28315 | Phone: 910.944.7697
Jobs Line: 800.768.5627 Fax: 910.944.7937 |
Mon – Fri
8:30 AM – 5:00 PM |
| Charlotte | 5601 Executive Center Drive Suite 100 Charlotte, NC 28212 | Phone: 704.566.2870
Jobs Line: 800.768.5627 Fax: 704.566.2856 |
Mon – Fri
8:00 AM – 4:30 PM |
| Raleigh | 3351 Carl Sandburg Court Raleigh, NC 27610 | Phone: 919.212.3849
Jobs Line: 800.768.5627 Fax: 919.250.4007 |
Mon – Fri
8:30 AM – 5:00 PM |
| Greensboro | 2005 B South Elm-Eugene Street Greensboro, NC 27406 | Phone: 336.334.5777
Jobs Line: 800.768.5627 Fax: 336.334.5188 |
Mon – Fri
8:30 AM – 5:00 PM |
| Durham | 1105 S. Briggs Avenue Durham, NC 27703 | Phone: 919.560.6880
Jobs Line: 800.768.5627 Fax: 919.560.3388 |
Mon – Fri
8:30 AM – 5:00 PM |
| Winston-Salem | 450 West Hanes Mill Road Suite 101 Winston Salem, NC 27105 | Phone: 336.776.6720
Jobs Line: 800.768.5627 Fax: 336.776.6816 |
Mon – Fri
8:30 AM – 5:00 PM |
| Fayetteville | 414 Ray Avenue Fayetteville, NC 28301 | Phone: 910.486.1010
Jobs Line: 800.768.5627 Fax: 910.484.5155 |
Mon – Tues – Wed – Fri
8:00 AM – 4:30 PM Thursday 8:00 AM – 4:00 PM |
| Cary | 742-F East Chatham Street Cary, NC 27511 | Phone: 919.469.1406
Jobs Line: 800.768.5627 Fax: 919.469.2472 |
Mon – Fri
8:30 AM – 5:00 PM |
| High Point | 607 Idol Street High Point, NC 27262 | Phone: 336.882.4141
Jobs Line: 800.768.5627 Fax: 336.882.4142 |
Mon – Fri
8:30 AM – 5:00 PM |
| Wilmington | 717 Market Street Wilmington, NC 28401 | Phone: 910.251.5777
Jobs Line: 800.768.5627 Fax: 910.251.5795 |
Mon – Fri
8:00 AM – 4:30 PM |
| Boone | 207 Winklers Creek Road Suite 1 Boone, NC 28607 | Phone: 828.265.5385
Jobs Line: 800.768.5627 Fax: 828.265.5410 |
Mon – Fri
8:30 AM – 4:00 PM |
| Chapel Hill | 503 West Franklin Street Chapel Hill, NC 27516 | Phone: 919.968.2031
Jobs Line: 800.768.5627 Fax: 919.968.8496 |
Mon – Fri
8:30 AM – 5:00 PM |
| Dunn | 101 Hunt Valley Drive Dunn, NC 28334 | Phone: 910.891.2915
Jobs Line: 800.768.5627 Fax: 910.891.2918 |
Mon – Fri
8:30 AM – 5:00 PM |
| Edenton | 300 North Virginia Road Edenton, NC 27932 | Phone: 252.482.2195
Jobs Line: 800.768.5627 Fax: 252.482.2188 |
Mon – Fri
8:00 AM -4:30 PM |
| Forest City | 139 East Trade Street Forest City, NC 28043 | Phone: 828.245.9841
Jobs Line: 800.768.5627 Fax: 828.248.3363 |
Mon – Fri
8:00 AM – 4:30 PM Tuesday at Polk County Office 8:30 AM – 4:30 PM |
| New Bern | 2836 Neuse Boulevard New Bern, NC 28560 | Phone: 252.514.4828
Jobs Line: 800.768.5627 Fax: 252.514.4840 |
Mon – Fri
8:00 AM – 4:30 PM
|
Find more Local Offices in North Carolina.
Listen, this is the worst state in the country to collect unemployment. I’ve been laid off since 11/15 and haven’t received a check yet. I’m told that my employer has responded and it’s under pending review by the adjudicator since last Thursday. When I asked how does that process work, I was told first come first serve! Really????? They are playing with people livelihood and this is absolutely absurd! I’ve written the legislator and his reply was, oh my wife filed and it took her x amount of weeks… the key word is “your wife,” I’m single and no one provides anything for me. I’m entitled to unemployment and shouldn’t have to go through all of this to collect my funds. I’m looking at moving out of this state to somewhere that has better laws as it relates to benefits for US citizens.
Have been trying for 2 years to get my I’d verified. Cannot get on website and no one can help. I have talked to everyone that answers the phone at sea
NC.gov
No help. Now they want all benefit money back. HELP!! Not computer savvy. 62 years old and out of options!
Good luck I filled on 03 29 2020. I still have not received my first payment. I can’t get any straight answers and my claim has been accelerated to “higher ups”. But nothing has been resolved.
This is the worst ever.
I need help and no one seems to be able to help or answer the phone.
Hi Jamie, Did you ever get the issue resolved? I was laid off on 4/24/21 and cant even apply for unemployment because they have my account on hold. They keep telling me its due to not being verified by ID.me but I have been verified through them and even have the proof from them. A DES agent told me that the issue is being escalated but a couple of weeks later another DES agent told me that no one has even worked on my case at all.
Good morning, I had to type a letter saying that I was verified and gave them my username and password to log in and check. Then I uploaded the letter to my account documents page. I don’t know if they actually checked by at least it cleared the caution symbol and they are not asking anymore. Now I’m just sitting at pending resolution. Calling doesn’t help. One call said 5 min hold time but turned into 2hr 24 min before being hung up on. No matter what you will have about an 3 he hold time
Would I need to go to a DES office to find out what the active issue is on my claim? There is not explanation on the letter sent to me or on my online account. I have been on hold for hours day after day. I filed 2 weeks ago.
Alexis,
if you’re trying to contact the DES over phone/online without any response, you may have to consider the option of visiting an office in the vicinity.
As someone previously stated I have been calling day after day on hold for hours . I have an active issue and the issue is not stated online nor on the website. How do I get clarification and puke I need to go into a DES office ? Why would I not have an explainable on what the issue is so that I can fix it?
Alexis,
I can understand your situation. Please note this is a private forum and there is little we can do help the Unemployment Office contact you.
I havr been on the phone for the last 7 days on hold for up to 5 hrs. Can I go to a office to find out the reason for active issue
Sandra,
How did you find out what the active issue was? And lmhow long did it take from the date you filed?
Saundra,
You can consider the option of visiting an office in the vicinity or log-on to the official website for answers to your queries.
It has been taken care of. Thank You.
Would if there is not a answer on the web page
Ronda,
I am not completely clear about your question. Please provide more details to help me understand.
Do you provide aid/leads in finding employment?
Arthur,
Please visit the official website of the Unemployment Office to find out about job assistance programs. Please use this link to connect – https://des.nc.gov/
How do I reset my pin?
Please call the Claims Center and watch out for a relevant option.
Else, speak to a representative for instructions.
How do I know completed the application process on-line correctly and completely. I have never been faced with this task in 61 years. Thanks for your help!
You may confirm the submission by calling the Claims Center on the phone numbers provided.
I was forced to quit my job (or be fired) 4 weeks ago now I am looking on the Unemployment website for possibilities. I have filled everything out but I do not know what the “KEYWORD” is in order to see what is out there. I cannot file for unemployment benefits does this mean I cannot us this site
Not sure where the bottleneck is.
Please provide more details or call 1-888-737-0259.
I worked for an Illinois company, but I am the only employee who resides in NC, do I apply for unemployment benefits in NC?
Please apply from where your employer is based.
I need a claim backed dated to feb10 2014 I started my claim in NC, but was later to file in TN. So TN unemployment required me contact someone who can access the WIC screen and enter Feb 10 2014. I was taken pay status due lack of on Feb 7. then following Monday, started. So it very important that I get a call back 919 772 3417
Please note that we are not a govt organisation and do not have access to sensitive data. Please contact the labor dept in NC immediately on
1-888-737-0259 for assistance.