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North Carolina Unemployment Phone Numbers

Sometimes you just have to talk to a live person to get answers to your questions. Below are the Unemployment Insurance Contacts.


Customer Service

(Please include your full name and last 4 digits of your SSN)


Phone: 1-888-737-0259

Remote Services Center

(Internet Customers Only)

Phone: 1-866-278-3822

Fax: 919-715-8502 (NC residents)

Telephone Initial Claims System Phone: 1-877-841-9617
Weekly Certification Phone: 1-888-372-3453


Public Appeals – Phone: 919-707-1060


Tax – Phone: 919-707-1150

UI Technical Support:

Technical Support – Phone: 919-707-1440

Employment Service Contacts:

Employment Services [email protected]
Veteran’s Services Phone: 919-814-0542
Agricultural Services Phone: 919-814-0543
Foreign Labor Program Phone: 919-814-0544
Job Openings/Order Queries Local Office Directory

Be prepared for long wait times because lots of people are trying connective the staffs. Remain patient and you will get through to someone that can help you.

  1. My status has shown as “pending” for months now with to update or response. I have tried to reach someone repeatedly with no answer or returned called. How can this be escalated to a Supervisor? Thank you in advance.

    • Hi, Suzanne – let’s first check the number you’re calling. You should be able to reach the Customer Call Center at 888-737-0259. If you’re on social media, another option is to reach out to the North Carolina Department of Employment Security via Twitter. You shouldn’t share any specifics of your situation via social media, but you can ask about an alternate number or how to reach a supervisor if your calls are going unanswered. You also can try the online Customer Contact form, available here:

  2. I have been trying to get unemployment since October 2021. Youhave this new thing called ID me which will not ID me. The 800 number I was given to call can’t take anymore calls because their hold cube is full. It has been full for the going on 3 weeks. I cannot get on my unemployment account because of it.I would appreciate it if someone would help me. I’m a computer dummy.

    • Rachel,

      I can understand your situation. Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

  3. Someone needs to call me! I have been trying to get money that was owed to me for over a year and they just keep putting back in escalation. No resolution just bad information and lies no one can do anything. Please help!!

    • Vince,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  4. I have had my account escalated for over a year. Every person I talk too gives me a different story some say I have been approved give it 72 hours and have lied. No one you can talk to can give you any meaningful information. I just want the money that’s rightfully owed to me. Been waiting since Nov 2020 this is absurd.

    • Vince,

      Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

  5. I called NCESC at approximately 415 pm the recording said wait time 1 he 45 min..well here I am on hold it’s 659 pm?!! Do I sit on hold AND OFFICE LISTS closed @6 or WILL SOMEONE ANSWER? IF NOT..VERY MISLEADING N UNETHICAL have desperate people on hold with questions website can’t answer n taking time out to call THEN TOLD TIME FRAME CALL B TAKEN THEN NOTHING

    • Vickie,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  6. I’ve called several times and held over 2 hours, on hold right now over 3 hours? Stay on hold or go down to the unemployment office?

    • I have been waiting over 10 weeks to get my case resolved . Can’t get a hold of anyone to get me some answers . I have 12 weeks of claims filed

      • 10 weeks? I’ve been waiting a year. May 2020. It’s now may 9th 2021. Noooo resolution. 26 escalations. 347 calls over 2000 hours on hold. Several agent hang up ups. Numerous promised call backs that never called. Hundreds of lies from des agents in attempt to pacify. Thousands of hours researching unemployment laws. I’m still no closer now then I was last may. I’m a mixed earner made over $40 k for my base period, I’m only getting 86 a week. And I had to fight to get that.

      • Rob,

        Please consider the option of visiting an office in the vicinity for F2F discussion. You’ll find the location details and contact information on the official website of the Unemployment Office in your state.

  7. I keep trying to upload a PDF file on my UI account on the website, but it keeps saying an unexpected error has occured contact this number. I’ve tried that number and several others, but I can’t get anyone to answer any of them. Is there an e-mail that I could send it to?

  8. I am a military spouse currently stationed in Japan and I’m also a Department of Defense permanent full time employee. We currently have orders to relocate to Pope AAF in Fayetteville, NC. We are due to arrive in North Carolina the beginning of July. My last day of work will be the end of June and I will be in leave without pay (LWOP) status from my job starting the day after my last day of work. My question to you is, when do I initiate the unemployment benefits application? Do I apply before I leave Japan? Or do I apply once we arrive to North Carolina?

    • Natasha,

      Each state has an exclusive framework for military spouses. To understand more about the way it works in your state, please call the Unemployment Office.

  9. I worked in NC 5 years ago than took new job in fl Was laid of a few months ago. My unemployment ins ran out can I file a claim in NC for all the funds I have paid in there over 10 years and a huge salery

  10. I am a Maryland employer that has an employee in North Carolina and need to set up an unemployment account. What do I need to do?

  11. If my company closes for the holiday week and I do not accrue vacation time, do I qualify for unemployment for that week only?

  12. Hello, I was denied benefits in El paso, TX. I was wondering if anyone knew how to close out a claim in one state so that I may apply in another?? Thank you.

    • Please let us know the reason for “denial”. If it’s based on common grounds, you may not be able to claim from another state.

    • Contracted workers do not generally qualify for UI benefits.

      Please call the Unemployment Office in your state for further information.

      • I’ve had my claim on hold for almost 8weeks it’s ridiculous keeps getting put into escalation .every time I call no results ,I’ve been hung up on ,I’ve asked to speak to a supervisor no results ..I’ve had my identity verified through Id me and from des ..2days later ncdes put another hold on it for identity verification and never even bothered to contact me telling me I needed to reprove my identity me went in and corrected the spelling of my name ..I faxed all my info back to ncdes ..still my claim is on hold ..I feel like they are playing games trying to get frustrated to the point they stop filing ..calling don’t do nothing but Piss people off

  13. Hi,
    I currently live in Boston with my husband and his job is relocating him to NC. I am unable to transfer because my job is not near were we are moving to. Do I qualify for unemployment and if so which city do I file in?

    • You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  14. hi I have a question Live in NC Iam laid off can I get unempolyment benfits if I get my retirement benifts.

    • Some states allow provision of both. Not sure how it works in NC.

      Please call the authorities to confirm.

    • You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

    • Please look out for further instructions in the letter. Ideally, you must start filing for weekly benefits.

      Either ways, please call the claims center on the phone numbers provided for further instructions.

  15. self employed for several years business not profitable right now due to
    economic slow down can I file for unemployment?.

  16. Hi,

    I moved here from New York and had filed with them before the moved. I was just told that I might have to file with North Carolina inorder to recive payment. I am a Vet and would like to talk to someone about this. My phone number is 631-235-7309. I have found employment and would like to be payed for the time I was on unemployment. New York DOL was confused about my Orders from the Army and now I was just told that Ill have to talk with someone here in NC.


    Samuel Chadwick

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