FileUnemployment

North Carolina Unemployment Phone Numbers

Sometimes you just have to talk to a live person to get answers to your questions. Below are the Unemployment Insurance Contacts.

Claims:

Customer Service

(Please include your full name and last 4 digits of your SSN)

 

Phone: 1-888-737-0259

Remote Services Center

(Internet Customers Only)

Phone: 1-866-278-3822

Fax: 919-715-8502 (NC residents)

Telephone Initial Claims System Phone: 1-877-841-9617
Weekly Certification Phone: 1-888-372-3453

Appeals:

Public Appeals – Phone: 919-707-1060

Tax:

Tax – Phone: 919-707-1150

UI Technical Support:

Technical Support – Phone: 919-707-1440

Employment Service Contacts:

Employment Services [email protected]
Veteran’s Services Phone: 919-814-0542
Agricultural Services Phone: 919-814-0543
Foreign Labor Program Phone: 919-814-0544
Job Openings/Order Queries Local Office Directory

Be prepared for long wait times because lots of people are trying connective the staffs. Remain patient and you will get through to someone that can help you.

28 thoughts on “North Carolina Unemployment Phone Numbers”

  1. Jennifer says:

    I’ve called several times and held over 2 hours, on hold right now over 3 hours? Stay on hold or go down to the unemployment office?

    1. Sam says:

      Jennifer,

      I suggest you apply for and manage your claim on the internet (if you haven’t done so). Here is the link – https://des.nc.gov/des

    2. Rob says:

      I have been waiting over 10 weeks to get my case resolved . Can’t get a hold of anyone to get me some answers . I have 12 weeks of claims filed

      1. Sam says:

        Rob,

        Please consider the option of visiting an office in the vicinity for F2F discussion. You’ll find the location details and contact information on the official website of the Unemployment Office in your state.

  2. Arthur L Rhodes Jr says:

    I keep trying to upload a PDF file on my UI account on the website, but it keeps saying an unexpected error has occured contact this number. I’ve tried that number and several others, but I can’t get anyone to answer any of them. Is there an e-mail that I could send it to?

  3. Natasha says:

    I am a military spouse currently stationed in Japan and I’m also a Department of Defense permanent full time employee. We currently have orders to relocate to Pope AAF in Fayetteville, NC. We are due to arrive in North Carolina the beginning of July. My last day of work will be the end of June and I will be in leave without pay (LWOP) status from my job starting the day after my last day of work. My question to you is, when do I initiate the unemployment benefits application? Do I apply before I leave Japan? Or do I apply once we arrive to North Carolina?

    1. Sam says:

      Natasha,

      Each state has an exclusive framework for military spouses. To understand more about the way it works in your state, please call the Unemployment Office.

  4. doug says:

    I worked in NC 5 years ago than took new job in fl Was laid of a few months ago. My unemployment ins ran out can I file a claim in NC for all the funds I have paid in there over 10 years and a huge salery

    1. Sam says:

      Doug,

      I did not understand your question. Please call the Unemployment Office for discussion.

  5. Jessica Martin says:

    I am a Maryland employer that has an employee in North Carolina and need to set up an unemployment account. What do I need to do?

    1. Sam says:

      Jessica,

      I am not sure of the procedure. Please call the Unemployment Office in your state.

  6. Geralyn Janzef says:

    If my company closes for the holiday week and I do not accrue vacation time, do I qualify for unemployment for that week only?

    1. Martin says:

      Generally, scheduled time off from work does not qualify.

      Please call the Unemployment Office to confirm.

  7. Eric Batts says:

    Hello, I was denied benefits in El paso, TX. I was wondering if anyone knew how to close out a claim in one state so that I may apply in another?? Thank you.

    1. Martin says:

      Please let us know the reason for “denial”. If it’s based on common grounds, you may not be able to claim from another state.

  8. Anne says:

    I worked for a temp agency. The contract ended. Am I eligible for unemployment?

    1. Martin says:

      Contracted workers do not generally qualify for UI benefits.

      Please call the Unemployment Office in your state for further information.

  9. Guerda Hyppolite says:

    Hi,
    I currently live in Boston with my husband and his job is relocating him to NC. I am unable to transfer because my job is not near were we are moving to. Do I qualify for unemployment and if so which city do I file in?

    1. Martin says:

      You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  10. Dennis Dart says:

    hi I have a question Live in NC Iam laid off can I get unempolyment benfits if I get my retirement benifts.

    1. Martin says:

      Some states allow provision of both. Not sure how it works in NC.

      Please call the authorities to confirm.

  11. Betty Thomerson says:

    If I quit my job to take care of an ill parent will I qualify for unemployment?

    1. Martin says:

      You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  12. Jill Cobb says:

    I have filed for unemployment and received a explanation of potential benefites now what do I do?

    1. Martin says:

      Please look out for further instructions in the letter. Ideally, you must start filing for weekly benefits.

      Either ways, please call the claims center on the phone numbers provided for further instructions.

  13. sam joe says:

    self employed for several years business not profitable right now due to
    economic slow down can I file for unemployment?.

  14. Samuel Chadwick says:

    Hi,

    I moved here from New York and had filed with them before the moved. I was just told that I might have to file with North Carolina inorder to recive payment. I am a Vet and would like to talk to someone about this. My phone number is 631-235-7309. I have found employment and would like to be payed for the time I was on unemployment. New York DOL was confused about my Orders from the Army and now I was just told that Ill have to talk with someone here in NC.

    Thanks,

    Samuel Chadwick

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