North Carolina Unemployment Weekly Claims

You may file for weekly claims either online or by telephone.

To file a weekly certification by telephone you must call 1-888-372-3453.

  • Claimants with odd number SSNs (Social Security Number) à Monday & Wednesday through Saturday,
  • Claimants with even number SSNs à Tuesday through Saturday

While claiming online, please remember to use the ‘logout’ button when you are finished using the NC DES website rather than closing the browser window. This will protect your personal information and is important if you are using a public computer, at a DES office or a library.

If you are having problems logging into the website, call 1-888-737-0259 from 8:00 A.M. to 4:30 P.M. Monday through Friday.

Note: Each application displays its own hours of availability which may differ from the above specified login availability times.

  • Monday – Friday – 2:00 A.M. – 12:00 Midnight ET
  • Saturday – 6:00 A.M. – 12:00 Midnight ET
  • Sunday – 12:00 Noon – 12:00 Midnight ET

62 thoughts on “North Carolina Unemployment Weekly Claims”

  1. Kathy king says:

    I have been filing weekly since 9/30/18 with no payments. It has a pending resolution due to termination as no fault of my own. I need answers as to why its taking so long. I have not been denied. Any answers would be appreciated.

    1. Sam says:


      Please note this is a private forum and we do not have access to your claim file. I suggest you chase the Claims Center for updates at regular intervals until payments normalize.

    2. Brittany says:

      They are an absolute joke!!! Who knew I would have to jump through so many freaking hoops just to claim benefits. After holding for almost three hours the very “professional” and polite customer service representative hung up on me!

  2. Darla Genung says:

    I have been filing my claims since the first of September. I went online to file my claim for last week and am not given the option to File Weekly Certification. My benefits have not expired. I worked a temp job 3 days the prior week. That seems to have thrown a wrench in the system.

    1. Sam says:


      Please call the Claims Center for specific assistance in this regard. There might be a hold on the claim.

  3. Theresa says:

    how to correct weekly certification after completed in nc?

    1. Sam says:


      Please call the Claims Center on phone for further instructions.

  4. Judith Cook says:

    I tried to file my weekly claim, but was told I couldn’t, due to the system update to file today 8/28…I have tried to file online but cannot get in to do that. I have been on hold for 2 hours with customer service. I need help….

    1. Sam says:


      I hope its fixed now. Please try calling the Unemployment Office if the issue persists.

  5. Jackie says:

    What day is benefits pay on from the state of North Carolina

    1. Sam says:


      The relevant details are available upon sign-in on Please log in to check.

  6. Benjamin Riggan says:

    I got my back pay and did my weekly certification on Sunday, June 3 and got all three payments that Monday. Will that happen again this Monday, which is today, since I did my weekly certification at 2 a.m. on Sunday June 10?

    1. Sam says:


      I suggest you call the Claims Center for a precise update.

  7. Michael Green says:

    I went thru my 1 week waiting period , then filed my 2nd week certificate and it said I will not get a payment this week because I didn’t do what I was supposed to do during 1 week wait period ? I have email record of job searches for every day since I was laid off. I’m about to be homeless and or starve to death. What is the issue ????? Thanks for any help.

    1. Sam says:


      I suggest you call the Claims Center immediately for an update.

  8. Connie Allen says:

    I had to go on line and change my pin to call unemployment in Tuesday today is Thursday still no money

    1. Sam says:


      Please call the Claims Center for an update on payment status.

      1. Robert Evans says:

        How do I set up so I can start calling in they send me nothing on how on how to do this its my first time smh and I think I suppose to call on Sundays to but how can I and they havnt gave me any information on how to do so smh

        1. Sam says:


          Please use the link below to access the webpage which has all the information.

  9. Ashanita Moffett says:

    When is money deposited on the desk prepaid card since yesterday was a holiday.

    1. Sam says:

      It should happen a day before or after the holiday. If not credited, please call the Claims Center for an update.

  10. Stephen Karl Hislop Sr says:

    I under reported my earnings by just a few dollars because I earned $15 per hour and some-odd cents. But I reported my earnings as just $15 an hour and it does make a little bit of difference. Can I adjust my report to be more accurate so that I am not charged with fraud and forced to pay the difference with suitable penalty

    1. Sam says:


      Please call the Claims Center immediately and take further instructions on how you can have this corrected.

  11. Debbie Ewing says:

    I tried calling the number to for calling in unemployment to answer questions for my week but said I was already certified but when I gave the computer my pin number it said I couldn’t? use that for me set another pin but on Des account that what I use so how to change my pin number to what I gave computer on Des account

    1. Sam says:

      Please call the Claims Center for further assistance. A reset may be required.

  12. Derrick West says:

    Need help changing my pin#. Dont have access to a computer its saying my pin is incorrect… I cant file..

    1. Sam says:

      Please note this is a private forum. For instructions regarding PIN reset, please call the Claims Center on the phone numbers provided.

  13. Winona says:

    When should I file my weekly certification? Monday for previous week or Saturday for the week of?

  14. Jamaica says:

    I have been filing weekly claim for 4 weeks received a call about my benefits was approved but I don’t know when benefits actually start how would I find this out?

    1. Sam says:

      You should have received the notification by now. Please call the Claims Center immediately for an update.

  15. Mark Huntley says:

    Website that I go to for weeks to file claims now says certificate error and I can’t file my claim. What do I do?

    1. Sam says:

      Please call the Claims Center on the phone numbers provided and speak to a representative for clarification.

  16. Timothy Bell says:

    Fired on December 15/2016.

    1. Martin says:

      Please let us know how we can help you.

  17. Timothy Bell says:

    Fired Dec 15 before I had to go in.

    1. Martin says:

      If you were fired due to “Involuntary” reasons that was not a fault from your end, please consider applying for UI benefits.

  18. Timothy Bell says:

    I got fired from my job Dec 15/2016.

    1. Martin says:

      Please let us know how we can help you.

  19. Debbie Iannucci says:

    Is there a limit to the amount of money you can make weekly while on unemployment benefits? For example if I were to get a part time job and make $180 weekly to supplement my unemployment.

  20. Marilyn holguin says:

    I try to claim an week but don’t let me because I need to sing in on workforce in North Carolina. But I live in another state and I’m sing in for that state what I need to do. ?

    1. Martin says:

      You can try applying over the phone.

      Please call the Customer Service for further information in this regard.

  21. LaDarius Bryant says:

    I was trying to file my weekly certification and I received a message that stated “You may not file a claim at this time, because our records show that your benefits have exhausted.” What does this mean?

    1. Martin says:

      It means there are no benefit weeks left in your account. You seem to have claimed it all.

      Please speak to a claims representative for clarification.

  22. Ashley Helms says:

    I filed my weekly claim & 4 additional questions were added this week. I was told my claim was accepted but could not payout this week. I really need my benefits and believe I may have answered one of these questions incorrectly, as nothing has changed with my status. Please help.

    1. Martin says:

      Please call the claims center immediately to notify the authorities.

  23. Jack Moore says:

    Last week when I went to work I was told that I was suspended for stealing time, I was sent home on Thursday and didn’t work Friday. I called Friday and they told me the person who makes the decisions was on vacation, I called my supervisor at 4:45 and he told me to come in Monday at 8:00 am, I did and I could not log in until 8:45 and I went to work. I went back to work Tuesday and they told me that they haven’t heard a thing about coming back and it is now Thursday and they keep telling me that they still haven’t heard a thing about my employment, I keep calling and they are still not telling me anything, what are my options here.

    1. Martin says:

      Please chase until they convey the final decision.

      If they terminate your job wrongfully, you can claim UI benefits until you find another job.

  24. street says:


    1. Martin says:

      Please let us know how we can help.

  25. Darrell Combs says:

    Why cant I file my weekly certification

    1. Martin says:

      Please call the claims center on the phone numbers provided for further information.

  26. Kevin says:

    i did my weekly claim but i made a mistake and punch the wrong answer, now it says i wont get my check this week ,can i fix this problem?

    1. Martin says:

      Not sure if you can go back. Please call the claims center on the phone numbers provided for further information.

  27. Roxann Kulas says:

    I was forced to resign from Cleveland County Schools because I failed out
    of bus driver training and they require you to have a bus driver’s license. Do I still qualify for unemployment benefits, I worked the entire 10 month school year?

  28. Nadean says:

    My last day of work was January 30th, 2014, I applied for benefits and am on my last day of one week waiting period. My question is this, on the weekly certification what do I put for the week ending 02/01/14? I was paid semi monthly and my last check went from 01/16-01/30/2014? Should I file my weekly certification starting February 14th, 2014?

    1. Adrian says:

      Please call up the claims center of the Labor department for more accurate info. You may please use the link below to access contact information.

  29. david lopez says:

    I am waiting for my benefits of two weeks ..I fill it the forms,and a send all my information..could you tell me what happen …thanks for your cooperation..

    David lopez social security 770-03-0743

  30. Joy Norris says:

    to file a weekly claim. It couldn’t be processed because I was told I was disqualified. Why?

    1. Sandra Whitley says:

      I filed for unemployment in July . It was temporarily layoff. The 1st week was a waiting week and the 2nd week I worked 1 day. I was calling in to my job. to check to see if there were work during this time and have not received money for my unemployment. Why

      1. kathy says:

        Please check the website to see if there is any information on your claim status. Did you actually claim benefits for these two weeks? Did the employer give you a definite date of recall? I do not see any reason you were not approved. If the website does not give you information that answers your questions and if you have actually “claimed” the benefits either online or by phone, call the local office and let them know.

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