FileUnemployment

North Carolina Unemployment Weekly Claims

You may file for weekly claims either online or by telephone.

To file a weekly certification by telephone you must call 1-888-372-3453.

  • Claimants with odd number SSNs (Social Security Number) à Monday & Wednesday through Saturday,
  • Claimants with even number SSNs à Tuesday through Saturday

While claiming online, please remember to use the ‘logout’ button when you are finished using the NC DES website rather than closing the browser window. This will protect your personal information and is important if you are using a public computer, at a DES office or a library.

If you are having problems logging into the website, call 1-888-737-0259 from 8:00 A.M. to 4:30 P.M. Monday through Friday.

Note: Each application displays its own hours of availability which may differ from the above specified login availability times.

  • Monday – Friday – 2:00 A.M. – 12:00 Midnight ET
  • Saturday – 6:00 A.M. – 12:00 Midnight ET
  • Sunday – 12:00 Noon – 12:00 Midnight ET

  2. Jessica

    So I was fired for violating policy on October 18th,2018… filed on nov 11th 2018 cause I figured I wouldn’t get Benefits cause of the reason but I learned that due to what happened even tho I was fired that they would research it and I would be approved, so I applied, it took until Dec 19th to finally be approved. So I was approved… I called and they said 48 hours and I would get paymemt… it’s now dec 23 and no payment which sucks cause there goes Christmas… anyways I went online to file for my weekly claim as I do every week anyways and it said ‘reason for delay in payment this week’ – nothing was listed… said beneath it ‘reason for delay in ALL payments’ it said “Relief of charges”… so the reason why I’m messaging… since I was approved and filed this week could I possibly expect a payment tomorrow? By chance? Also- is anyone else having this much of a delay and run around right now? And most importantly- ‘relief of charges’ does this Mean they are fighting to not have to pay still even tho I was approved? And will this delay my payment further?? This is horrific… I can’t pay my rent, no food, and Christmas is ruined for my family… and I can’t find a job tho I apply for multiple every day and have had numberous interviews… * side note I did land two jobs this week but I have to wait until after the new year to start ughhj u

    Reply
    1. BrokeNC

      I filed before thanksgiving and it took till I contacted the media, govonors office, and Lockhart Taylor (ui secretary) before I got approved just last week. They act like it’s just your case but it is not. I was patient but nothing happened till I got nasty. Get nasty. Tell on them. Get your money.

      Reply
    2. ashleigh

      I applied January 12th. Got the approval letter shortly after about how much I could potentially get. I submitted a weekly claim online and it shows pending resolution. I was let go the very last day of my maternity leave because my husband, who previously worked for the company, took a new job and they viewed it as a conflict of interest. I then got another letter in the mail for an Eligibility review notice. I tried to upload that on the portal because it says you can and no matter how many times I try, the documents NEVER show online. I called yesterday, 38 minute hold time just to find out what’s going on. So, still haven’t gotten paid and can’t figure out what’s going on. I submitted my weekly claims twice. Still no update. It’s so frustrating.

      Reply
      1. Sam

        Ashleigh,

        I can understand your situation. If you continue facing difficulties reaching the Claims Center, please consider visiting an office in the vicinity.

        Reply
    3. Jessica

      Just an update… I finally got my approval and all the issues fixed after calling my state representative… the approval and payment was sent in the same day after the BS was fixed which was on Jan 4th… what a mess it was. Unemployed since Oct 19th, and finally was approved dec 19th and took til Jan 4th to be paid

      Reply
    4. Alice Wells

      I am so happy to see your note for I am in the same situation. I have been trying to sell whatever I can of personal property with no luck. I guess I may lose my home and lose everything. The neighbors have made sure that I don’t starve. So, probably a lot of folks are just like us. I have been paying taxes in this State all my life. I cannot believe the State would let us go like this.

      Reply
  3. Kathy king

    I have been filing weekly since 9/30/18 with no payments. It has a pending resolution due to termination as no fault of my own. I need answers as to why its taking so long. I have not been denied. Any answers would be appreciated.

    Reply
    1. Sam

      Kathy,

      Please note this is a private forum and we do not have access to your claim file. I suggest you chase the Claims Center for updates at regular intervals until payments normalize.

      Reply
    2. Brittany

      They are an absolute joke!!! Who knew I would have to jump through so many freaking hoops just to claim benefits. After holding for almost three hours the very “professional” and polite customer service representative hung up on me!

      Reply
      2. Ashlie

        clearly I didn’t read that this forum was for no. I applied 09/23/2018 got wage info 10/29 filed weekly certifications, still nothing emailed a rep advised to wait full six weeks? Replied back it has been 12+ weeks was advised to call to provide claim is number. Attached in email was contact info, I called rep said she will send to supervisor due to length of time with no denial or approve advised to keep all work search. I would advised you try this. Especially if it is past six weeks. Good luck, let me know if I can help in any way.

        Reply
    3. Ashlie

      I applied 09/23/2018 got wage info 10/29 filed weekly certifications, still nothing emailed a rep advised to wait full six weeks. Replied back it has been 12+ weeks was advised to call to provide claim is number. Attached in email was contact info, I called rep said she will send to supervisor due to length of time with no denial or approve advised to keep all work search.

      Reply
  4. Darla Genung

    I have been filing my claims since the first of September. I went online to file my claim for last week and am not given the option to File Weekly Certification. My benefits have not expired. I worked a temp job 3 days the prior week. That seems to have thrown a wrench in the system.

    Reply
      1. Darla Genung

        Thank you, Sam. I’ve called 4 times, 2 of the times I was on hold close to 4 hours. They started my claim over due to a glitch in the system so they’re counting 2 of the weeks I didn’t get paid as my grace period. It can only be fixed by a certain department. The reps I talk to send emails to that department, to no avail. I’m hurting w/o those 2 weeks of pay. Looks like I’m going to call a 5th time and hope they will resolve it this time.

        Reply
  6. Judith Cook

    I tried to file my weekly claim, but was told I couldn’t, due to the system update to file today 8/28…I have tried to file online but cannot get in to do that. I have been on hold for 2 hours with customer service. I need help….
    Judy

    Reply
  8. Benjamin Riggan

    I got my back pay and did my weekly certification on Sunday, June 3 and got all three payments that Monday. Will that happen again this Monday, which is today, since I did my weekly certification at 2 a.m. on Sunday June 10?

    Reply
  9. Michael Green

    I went thru my 1 week waiting period , then filed my 2nd week certificate and it said I will not get a payment this week because I didn’t do what I was supposed to do during 1 week wait period ? I have email record of job searches for every day since I was laid off. I’m about to be homeless and or starve to death. What is the issue ????? Thanks for any help.

    Reply
      1. Robert Evans

        How do I set up so I can start calling in they send me nothing on how on how to do this its my first time smh and I think I suppose to call on Sundays to but how can I and they havnt gave me any information on how to do so smh

        Reply
  12. Stephen Karl Hislop Sr

    I under reported my earnings by just a few dollars because I earned $15 per hour and some-odd cents. But I reported my earnings as just $15 an hour and it does make a little bit of difference. Can I adjust my report to be more accurate so that I am not charged with fraud and forced to pay the difference with suitable penalty

    Reply
  13. Debbie Ewing

    I tried calling the number to for calling in unemployment to answer questions for my week but said I was already certified but when I gave the computer my pin number it said I couldn’t? use that for me set another pin but on Des account that what I use so how to change my pin number to what I gave computer on Des account

    Reply
  14. Derrick West

    Need help changing my pin#. Dont have access to a computer its saying my pin is incorrect… I cant file..

    Reply
    1. Sam

      Please note this is a private forum. For instructions regarding PIN reset, please call the Claims Center on the phone numbers provided.

      Reply
  16. Jamaica

    I have been filing weekly claim for 4 weeks received a call about my benefits was approved but I don’t know when benefits actually start how would I find this out?

    Reply
  21. Debbie Iannucci

    Is there a limit to the amount of money you can make weekly while on unemployment benefits? For example if I were to get a part time job and make $180 weekly to supplement my unemployment.

    Reply
  22. Marilyn holguin

    I try to claim an week but don’t let me because I need to sing in on workforce in North Carolina. But I live in another state and I’m sing in for that state what I need to do. ?

    Reply
  23. LaDarius Bryant

    I was trying to file my weekly certification and I received a message that stated “You may not file a claim at this time, because our records show that your benefits have exhausted.” What does this mean?

    Reply
    1. Martin

      It means there are no benefit weeks left in your account. You seem to have claimed it all.

      Please speak to a claims representative for clarification.

      Reply
  24. Ashley Helms

    I filed my weekly claim & 4 additional questions were added this week. I was told my claim was accepted but could not payout this week. I really need my benefits and believe I may have answered one of these questions incorrectly, as nothing has changed with my status. Please help.

    Reply
  25. Jack Moore

    Last week when I went to work I was told that I was suspended for stealing time, I was sent home on Thursday and didn’t work Friday. I called Friday and they told me the person who makes the decisions was on vacation, I called my supervisor at 4:45 and he told me to come in Monday at 8:00 am, I did and I could not log in until 8:45 and I went to work. I went back to work Tuesday and they told me that they haven’t heard a thing about coming back and it is now Thursday and they keep telling me that they still haven’t heard a thing about my employment, I keep calling and they are still not telling me anything, what are my options here.

    Reply
    1. Martin

      Please chase until they convey the final decision.

      If they terminate your job wrongfully, you can claim UI benefits until you find another job.

      Reply
  28. Kevin

    i did my weekly claim but i made a mistake and punch the wrong answer, now it says i wont get my check this week ,can i fix this problem?

    Reply
  29. Roxann Kulas

    I was forced to resign from Cleveland County Schools because I failed out
    of bus driver training and they require you to have a bus driver’s license. Do I still qualify for unemployment benefits, I worked the entire 10 month school year?

    Reply
  30. Nadean

    My last day of work was January 30th, 2014, I applied for benefits and am on my last day of one week waiting period. My question is this, on the weekly certification what do I put for the week ending 02/01/14? I was paid semi monthly and my last check went from 01/16-01/30/2014? Should I file my weekly certification starting February 14th, 2014?

    Reply
  31. david lopez

    I am waiting for my benefits of two weeks ..I fill it the forms,and a send all my information..could you tell me what happen …thanks for your cooperation..

    David lopez social security 770-03-0743

    Reply
    1. Sandra Whitley

      I filed for unemployment in July . It was temporarily layoff. The 1st week was a waiting week and the 2nd week I worked 1 day. I was calling in to my job. to check to see if there were work during this time and have not received money for my unemployment. Why

      Reply
      1. kathy

        Please check the website to see if there is any information on your claim status. Did you actually claim benefits for these two weeks? Did the employer give you a definite date of recall? I do not see any reason you were not approved. If the website does not give you information that answers your questions and if you have actually “claimed” the benefits either online or by phone, call the local office and let them know.

        Reply

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