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Oklahoma Unemployment Weekly Claims

Oklahoma Unemployment Weekly Claims

Claims are filed on a calendar-week basis, Sunday through Saturday date. Weekly claims must be filed within fourteen days of the week ending date for the week to be considered timely. We recommend that you file on a weekly basis because claims filed after fourteen days will be considered untimely and will not be paid.

How To File Your Weekly Claim

Once you’ve submitted your unemployment application, you can collect benefit payments by filing your weekly claim. You must provide information each week to verify that you remain in compliance with Oklahoma unemployment work search requirements and are still eligible to receive unemployment benefits for that particular week. If you don’t certify, you will not receive a UI benefits payment for that time period.

For the purposes of submitting your weekly claims, a week is considered as the time period that begins on Sunday at 12:01 a.m. and ends on the following Saturday at midnight. You cannot file a weekly claim until the end of the week. If you try to submit a weekly claim mid-week, the system will be unable to accept it.

The state of Oklahoma gives you options when it comes to filing your weekly claims: online or over the phone.

How To File Your Weekly Claim Online

You can submit your weekly claims online at This site is your one-stop shop for many needs associated with your unemployment insurance claim, ranging from submitting your initial unemployment compensation claim to viewing and printing your 1099 tax form, changing your address or PIN, filing an appeal and more.

To file your weekly claims online, simply follow the prompts within the system to answer the state’s questions related to any wages earned, your work search activities and overall Oklahoma unemployment eligibility.

Your claim will not be complete until you are given a confirmation number to indicate that your claim has been accepted.

How To File Your Weekly Claim by Phone

You also have the option to file your weekly claims over the phone by calling 405-525-1500.

If you choose this option, you will be given specific instructions for how to answer each question related to your claim. It’s important that you listen to each question all the way through before attempting to answer. If you try to submit your answer mid-question, the system will just start the question over again.

In addition to filing your weekly claims, you can use the state of Oklahoma’s telephone system to file a new unemployment benefits claim, request information about the amount of UI benefits reported to the IRS, speak to an Unemployment Services representative, or request general information about Oklahoma unemployment insurance benefits.

Regardless of the method you choose to submit your weekly claims, it’s important that you do so in a timely manner. If you fail to submit your claim for more than 15 days after a given week, your claim may be categorized as untimely and your weekly benefit could be denied for payment.


Inside the Oklahoma City calling area use: (405) 525-1500
If you live outside the Oklahoma City calling area use: (800) 555-1554

Before you call IVR, make sure you have the following information

  1. Social Security number
  2. Personal identification number
  3. Information on any earnings and the number of hours you worked during the week (including vacation, holiday and severance pay)

Tips before calling

  • Please do not use a cellular phone. To utilize the IVR system, you must have a TOUCH-TONE telephone or a regular push-button telephone with a TONE/PULSE switch. When using a regular push-button telephone with a TONE/PULSE, switch to Tone after you dial the number.
  • The general and payment information inquiry system is available 24 hours a day and 7 days a week.
  • Peak activity occurs from 8:00 a.m. to 4:00 p.m. daily, and Monday has the heaviest call volume.
  • The continued claim filing lines are available 24 hours a day and 7 days a week. Remember, you must claim each week of benefits within fourteen (14) days of the week-ending date.
  • Customer Service Representatives are available Monday – Friday, 8:00 a.m. to 4:30 p.m.

When you call IVR, the computer will follow a script and you will be asked specific questions. Additional questions may be asked based on your answers. Read through the sample questions before you call to save yourself time and confusion. You answer questions by using your telephone keypad and entering ‘1’ for YES and ‘9’ for NO.

Weekly Certification Sample Questions

When you file your weekly claims, you’ll be asked to respond to a variety of questions about your activities for the certification period. These questions are designed to make sure you remain in compliance with Oklahoma unemployment work search requirements. They address everything from your work search activities to reporting any income you received for any part-time or consulting work you may have done during the certification period.

Some examples of the questions you might need to answer include the following:

  • Were you available and able to accept suitable employment during the week you are claiming benefits?
  • Did you perform any work during the certification period for which you were paid?
  • Did you refuse work during the week you are claiming?
  • Did you receive – or are you entitled to receive – any severance pay from your former employer for the week you are claiming?
    Did you quit work during the week for which you are claiming benefits?
  • Did you receive – or are you entitled to receive – any vacation pay from a former employer for the week you are claiming?
  • Did you receive – or are you entitled to receive – holiday pay from a former employer for the certification week?
  • Did you complete the number of work inquiries that are outlined in your work search plan?
  • Did you receive any bonus pay for the certification week?
  • During the week for which you’re claiming benefits, was there any change to the amount of pension or retirement pay you have previously reported?
  • Were you fired or otherwise separated from employment during the certification period?
  • Do you certify that you have answered all questions presented here accurately and truthfully?

The last question is an important one – make sure you are completely and truthfully answering each of the certification questions. Failure to report all information or knowingly providing false information in your weekly claim can be considered Oklahoma unemployment fraud.

How long does it take to get paid?

When you’ll receive your benefits payment depends on a couple of factors. First, your weekly claim has to be approved as a valid claim. If the Oklahoma Employment Security Commission has questions or needs clarity around anything in your weekly claim, that may hold up the process.

Once your claim is accepted, the timing for receiving your benefits depends on how you’ve chosen to receive them. For example, you’ll typically receive benefits loaded onto your unemployment debit card by the following day, unless you file over a weekend or holiday. If you’ve opted to have your unemployment benefits directly deposited into your bank account, it may take an extra day, depending on your bank’s processing time.

  1. my unemployment claim status went from non mon pending to waiting period back to non mon pending. What does that mean am i approved or not?

    • Dear Victoria,
      It sounds like the OK Unemployment Office is still reviewing your claim. I would advise calling them, daily. There are so many reasons why they had you in “waiting period” then your claim went back to non mon status. They might need information from your previous employer, for example.



  2. I had an injury outside of work, after surgery I cannot return to work. I am still employed, but unable to work due to medical reasons. I have tried contacting a live agent they keep disconnecting me from chat, I have tried calling everyday since the 30th of last month [March] to current and I keep getting “We are unable to take your call” and forces the call to end. I understand with Covid-19, there is a large wait time, and the Unemployment office is swarmed. but to take away my ability to even leave a message and number for a call back is just poor customer service.

    • Norma,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals

  3. i i applied revieved my mon determination and my card then on week 3 of applying it tells me that there is a issue about a seperation from my job and called the ui office they said that it said that i was discharged not seperated also i havent been able to apply for the pandimic pay any suggestions on this

    • When I try to file online, I got an error,

      “The answers you provided when filing your most recent weekly claim, indicate you may not have met the eligibility requirements for the week. Additional weekly claims may not be filed at this time. Please contact our service center at (405) 525-1500 (or from outside the Oklahoma City calling area (800) 555-1554) to provide additional information.”

      So I tried calling the number. And the recording says to go to to answer some additional questions to resolve the issue, or something to that effect. But there is no option to answer addition questions when I log in to the website.

      Any tips on what I can do, other than wait and call Monday so I can talk to a person?

    • April,

      It looks like there might be a dispute from your employer/the department might be waiting for an update from your employer. Please keep chasing the office regularly.

  4. I have been approved for unemployment benefits but haven’t received my unemployment card. And because of the virus that’s going on in the world and almost everyone filing for unemployment. I’m unable to get thu to talk to someone about if and when they mailed my card. So what can someone do that’s in my situation be able to find out about if and when ur unemployment card was mail to u. If u unable to get thu on the phone to find out. Thank u for a responsed

    • Yolanda,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  5. My husband filed for unemployment and was told he was approved and to wait for a card. We have been waiting for nearly 3 months. At first we were told that he had to refile online, then the address was wrong so we fixed that and called about it, was told that yes it was fixed and that we would be getting his card in the mail. Waited the 7-10 business days and nothing. It has now been 20 business days and still no card in the mail.

  6. I applied for benefits in December, 2019. At this time I have heard nothing and have received nothing. I can’t even get a real person to talk to me. I would at least like to be treated like a live person and not a computer.,

  7. I was laid off the 22nd of oct and received checks for pto for months of nov will receive one more minimum check on Wednesday, The questions were about retirement severance and work so answered them no. I may have answered them wrong I explanined at the beginning that I was 76 had worked for 62 yrs never laid off and no unemployment I have been pursuing at least 2 possible jobs per week but have been told no. Don’t believe I am able to start a new field but have applied for food service and also working retail as anything in my field has not been available. I would like to work one more year.

  8. After I was laid off, I received pay for my accrued “annual”, about a month after I was laid off. Is this considered “bonus” pay? It was not considered bonus pay by the company that laid me off. Just accured annual leave. Do I claim this as pay for work?? I went to the Workforce office, but they did not know. So I tried to call and ask and always a long wait. I really need to file for my week. Thanks for any help.

    • Sandra,

      It will be considered as “income”. Please call the Claims Center to understand its impact on your weekly benefits.

  9. How do I get a statement of the days and times I filled my weekly claims each week? I have a hearing and need proof thanks.

    • Kelly,

      You should be able to download it from the Unemployment Office’s website after logging in. Please call the Claims Center for further assistance.

    • James,

      Please note this is a private forum and we do not have access to your claims file. Please call the Unemployment Office for claim status.

    • James,

      You should be allowed to correct it within a stipulated time. Please call the Claims Center right away and speak to a representative.

  10. My 9 weeks of paid benefits are completed. Is there a provision for those that have not found a job after the initial approval?

    • Karen,

      Only claims logged during the stipulated timeframe will be processed for payment. Please reach out to the Unemployment Office for more.

  11. I have been trying to sign on workforce OK but evidently do not have the correct password. How can I get that?

  12. hi Daniel I put my claim in for the week of 7/21 thur 7/27 and it said that something was wrong with my claim for that week but I did every thing the same as before?

  13. I was told on 7-19-19 that I hadn’t filed a claim in 3 weeks so I would need to reopen my claim, when I called on the 19th to do claim for the last two weeks that’s when I was told this.

    How do I reopen my claim so that I can still go back to the date of when I was fired? Need help to get this done

  14. Do I need to enter my search if I’m not sure if I was approved for unemployment or not yet? I don’t even have a PIN number to enter, so how would I get they?

    • Carol,

      You will only have to begin the process officially once the ‘Letter of Determination’ has been issued. If you haven’t received one, please call the Claims Center for help.

  15. Where do I go to file my weekly claims? I have went to This is not helpful, or I m doing something wrong. Can you help?

  16. Hi,

    My job ended in December 2018 and I am still unemployed. I am applying for free or reduced medical care and they asked whether or not I had filed for unemployment, which I guess is what is holding up their decision on whether or not I qualify. Is it too late to file for unemployment 6 months after the fact?

    • Misty,

      To be eligible for Unemployment Insurance benefits, the claimant is required to have active employment and earnings in the last 4-5 calendar quarters. Please use the ‘Benefits Calculator’ to estimate. To further check your eligibility, please call the Unemployment Office.

  17. I filed oklahoma claim on time Sunday evening at 6.41, i Received confirmation nothing on card as of Monday 6.02 p.m
    Unemployment says it should load tonight , debit card representatives say nothing pending. So is it not considered pending until sent from unemployment?

      • what if I hit the wrong button and my husband’s claim didn’t go through. It asked me for reason at the end,should it be ok or do I need to call still?

  18. Why does it say your weekly claim is being processed and then after that it says no payment will be made… have been denied benefits based on the state of Oklahoma….it was the first one they told me to do

    • I cannot find the website to file a weekly claim. I log in and go to the Self-Service Website scroll down to the bottom and choose file your claim because that’s where the file your weekly claim is under. It takes me to the Checklist, I scroll down to the bottom and there are two things to choose from one is “File your claim” the other is “Access your claim”. I click on access your claim and it takes me back to the welcome to the oklahoma internet claim system. Every place I go on this website to find the weekly claim eventually takes me back to the beginning. I can’t file my first weekly claim now because I can’t get to that website. Does anyone know how to work this.

      • Tamara,

        Please clear the browser “cookies & cache” and try again. You may also want to try using another browser. If the issue persists, please call the Claims Center for assistance.

    • Roberto,

      Please call the Claims Center immediately to find out the reason for denying benefits. If you think it’s not justified, you can file an “appeal” against the determination.

      • I live in Oklahoma. And I almost forgot to file my unemployment yesterday but I did at 10:30pm. Will I still get my benefits? Called the number on the back of the card and it still stating zero balance it’s usually here Monday morning.

        • Brandy,

          If you do not claim when the window is open, your weekly payment will not be processed.

  19. What day of the week do you receive payments when filing weekly after being approved? I received a card but it has a $0 balance? I’ve filed two times now. The week after applying and today…

    • Lauren,

      Payments are generally processed in 2-3 days from the time of claim. The first week is considered as “Waiting” and no payment is made. Please call the Claims Center for an update on payment status.

    • Pamela,

      This option should be available after you log-in to your account. Please call the Claims Center for further assistance.

  20. I normally file my weekly claim on Sunday and receive payment on Monday. Had a death in the family and schedule was thrown off, so did not file claim until Monday. When will I receive payment this week?

    • Nikita,

      There is a “Waiting Week” for the first claim which is generally about 7-10 business days. If you haven’t received the payment yet, please call the Claims Center for an update.

  21. I’m having trouble filing my weekly claim, I went to file and I hit no by accident and now I can’t get in to finish filing I’ve called the unemployment number and I’ve been on hold three times all day and no one will answer, what can I do about this?

    • Denise,

      Please try filing over the internet, if you haven’t. Alternatively, you should also be able to find additional contact info on the official website of the Unemployment Office.

  22. How do you answer the question about if you prerformed any work for the week you are claiming benefit? If you get hired but won’t get a paycheck for 3 weeks what do you put?

    • James,

      For a precise answer to your question, please call the Claims Center on the phone numbers provided and speak to a representative.

  23. Yes I had to refile on the 10 my I get furloughed through the summer and my claim are June to June this is the first time I refiled last week and have already received my weekly pay scale from by he state when I went to file my weekly clailbat mid like I do every week when I put my ss# in it tells me yo contact okc so when I call them it tells me I’ve been paid all my weeks even though I’ve been approved to receive again till 6-10-18 I dont know what to do it won’t let me access any of my info.

  24. This is my third week of trying to file my weekly claim online. When I log in there is still no link or button to click to file a weekly claim. I’ve tried this in two different browsers. The phone agents have no answers but just direct me to do it by phone. I’m tired of having to call the number, wait, wait, wait on hold, and do this manually through the phone. When will the issue be fixed? thx

  25. I am attempting to file my first weekly claim and am getting an error message of: “The OESC computer system is experiencing technical difficulties. Your information may or may not have been updated. Please exit the system and try again…” Any advice on when or how else I should file my first weekly claim?

    • It may be a temporary technical glitch.

      You can also try filing by phone, details of which are available on the official website.

  26. Are tips considered bonus pay? And when I report my earnings from driving for Uber or Lyft, should I report all that is earned including what the company took for themselves or just what I received?

    • The systems (phone and online) are back and running now. Please try now.

      There will be a 1-2 days delay in receiving the payment from the day of filing.

    • The systems (phone and online) are back and running now. Please try now.

      There will be a 1-2 days delay in receiving the payment from the day of filing.

  27. I can’t get the site for weekly claim to come up so I can file since last night and I also can’t get through on any of the phone lines. Anybody else having issues?

    • I believe the systems (phone and online) are back and running now. Please try now.

      There will be a 1-2 days delay in receiving the payment from the day of filing.

    • The systems (phone and online) are back and running now. Please try now.

      There will be a 1-2 days delay in receiving the payment from the day of filing.

  28. I have been trying to file my weekly claim since 7am yesterday by phone and online, it says there is maintenance scheduled 5pm February 24 thru the 26th at 12:01am. Then it says “you will not be able to file for week ending the 25th until the 26th, we apologize for the inconvenience” yesterday was the 26 and I couldn’t file and today it still won’t work. I depend on this money to live and I have bills due today, what am I supposed to do?

    • The systems (phone and online) are back and running now. Please try now.

      There will be a 1-2 days delay in receiving the payment from the day of filing.

    • I haven’t been able to file my weekly claim, either by phone or internet and I can’t get through on the phone line today, it just says due to circumstances beyond our control we can’t answer your phone call again, please call tomorrow.

      There has to be a way to reach someone via internet who can explain what is going on.

    • I am having trouble filing online and using the phone!! This is very frustrating!! Why do they plan this system maintenance on days we have to file? Now our filing is delayed, our payments will be delayed!!

    • Yes, there seems to be a problem with the link for filing a weekly claim and with the call in system. The site was to conduct maintenance over the weekend, but they must be having a problem. I have tried logging in on the site Feb 26, 2017 5a.m. until now and even calling and the systems say to try again later.

    • I found out from the oesc that og@e cut power to the building. They couldn’t tell me how long it would be, only that og@e was fixing it. if you call the number to file, it tells you to call Tuesday. It says that due to circumstances beyond our control, your call cannot be accepted at this time, and to call back Tuesday

    • I have the same issue filling my weekly claim. Internet and phone system is down?
      I can’t get hold of customer service.
      What should I do?

      • The systems (phone and online) are back and running now. Please try now.

        There will be a 1-2 days delay in receiving the payment from the day of filing.

    • Having issues with the phone system as well as the online system. Attempted to file on Friday and again after 1201am on Sunday. Anyone else?

      • I believe the systems (phone and online) are back and running now. Please try now.

        There will be a 1-2 days delay in receiving the payment from the day of filing.

    • Joe, there’s system maintenance. call 18005551554 . it says it was scheduled until the 26th but here it is almost 4 am on the 27th and you still cant use the website, or IVR to claim the week, start a new claim, or anything else.

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