Max. Weekly Benefit Amount
Max. Weeks of Benefits
Current Jobless Rate
Max Weekly Benefit Amount
Max Weeks of benefits
Current Jobless rate

Updated : February 22nd, 2022

Pennsylvania Unemployment Benefits

The Unemployment Insurance (UI) program in Pennsylvania (PA) is designed to support the transition of workers when they lose their jobs until they find a new career opportunity. If an individual becomes unemployed through no fault of his or her own, he or she may file for unemployment benefits in PA to get monetary support.

Explore the eligibility requirements, application process and all the other information related to Unemployment Insurance the applicant may need to successfully claim for benefits.

Eligibility To Apply For UI Benefits In Pennsylvania

To be eligible for unemployment benefits in PA, applicants need to prove that they qualify for the following criteria:

Monetary Eligibility

The applicants should qualify for unemployment benefits in PA if the applicant has earned sufficient wages during the base period. This base period is usually the first 4 quarters of the last 5 completed calendar quarters.

The applicants should qualify for UI Benefits if sufficient wages are earned during the base period. This base period is usually the first 4 quarters of the last 5 completed calendar quarters.

In order to qualify for the first condition, at least 37% of the total qualifying wages must be earned outside the High Quarter of the applicant’s base period. The High Quarter is the quarter in which the applicant has earned his or her highest wages, and the qualifying wage is the total wages earned in the entire base year.

The Minimum qualifying wages required to qualify for the weekly benefits is $2178. This would guarantee minimum weekly compensation of $68, and qualifying wages of $22,639 or more would ensure a maximum weekly benefit of $561.

The second condition is that the applicants must fulfill the credit week requirement in order to gain eligibility for unemployment compensation. In the state of Pennsylvania, a credit week is defined as any calendar week within the base period, in which the applicant has earned $116 or more. An applicant will not be eligible to receive unemployment benefits in PA if he or she has fewer than 18 credit weeks in the base year.

The applicants must note that the weekly benefit amount is calculated based on the total wages received in the base year. They must also provide the information on the total gross wages earned during the base year and must assign the wages to the respective quarters in which it was earned. It must be noted that the applicants must list the total gross wages and not the take-home pay.

Find out more about eligibility requirements

Job Separation

Once the financial eligibility is determined, the state of Pennsylvania will then take into consideration the reason for the separation of the applicant from his or her previous employment.

Unemployment benefits in PA are only given to those who have lost their jobs due to no mistake of their own and are willing and able to work full-time. An applicant will not be eligible if any of the following points applies to his or her case:

  • If the applicant has voluntarily resigned from the job without a compelling reason
  • If the applicant was removed from the organization due to misconduct or drug abuse
  • If the applicant participated in stoppage of work in the form of strikes and protests. (This disqualification does not apply to a lock-out)

The concerned department will call the applicants and their previous employers to determine the cause of separation. In the event of a mismatch in the reason provided by the applicant and his or her employer, it may lead to disqualification of the application.

Eligibility Calculator

Eligibility requirements – overview

Maintaining Eligibility

If an applicant must remain eligible for PA unemployment benefits, it’s then important that he or she regularly seeks new job opportunities. Since UI is meant to help between jobs, it is vital that the applicant meets the specific job requirements.

In order to receive weekly benefits unhindered every week, applicants must ensure that they maintain the eligibility by following these procedures:

  • Be able-bodied and available for work
  • The applicants must file timely biweekly claims and certify their their eligibility for each week. The applicants are also expected to serve an unpaid waiting week
  • It is highly essential to record and present the work search details to the concerned authorities for each week
  • Report wages from any other work-related income
  • In the event of a job being offered, the applicant must not reject it unless there is a highly compelling reason to do so
  • The applicant must take part in the mandatory reemployment services such as – Profile Reemployment Program (PREP) and Reemployment Services and Eligibility Assessment (RESEA)

Find out on job search requirements

How To Apply For UI Benefits In PA?

In order to file an Initial Claim in Pennsylvania, applicants should keep this information available:

One can file an PA unemployment claim or reopen the existing claim through the following ways:


In Pennsylvania it is easily accessible to fill an online application. The online portal will be open on Sunday, from 6 am to 11 pm, and Monday through Friday, from 6 am to 9 pm, at
Register with the JobGateway, a work search website, within 30 days to maintain eligibility.


The applicant can reach the Pennsylvania Teleclaims (PAT) to file claims via telephone by dialing 888-255-4728 or 877-888-8104 for correspondence in Spanish.

Some of the services offered by PAT are:

  • Biweekly claims filing
  • Information on benefit payment
  • Information on federal withholding tax.
  • UC-1099G information
  • Change UC PIN

The applicants could file the biweekly claims using PAT on Sunday from 6 am to 11 pm, and Monday through Friday, from 6 am to 9 pm.

You can also call the statewide unemployment compensation toll-free number at 1-888-313-7284 to obtain more information on Pennsylvania’s unemployment compensation program (TTY services for the deaf and hard of hearing at 1-888-334-4046).

Paper Form

You can file a paper application which is to be downloaded and mailed or faxed to a UC service center receiving applications from your County

Videophone Service

Videophone service is available every Wednesday from noon to 4 pm at 717-704-8474. (Sign language is the ONLY means of communication provided in this service).

How To File Weekly Claims?

Follow the step by step process to file for weekly claims in PA. This includes receiving the Claims Confirmation letter, using the 4 digit pin Number to file the claim and determining the date of filing the initial application for benefits. Applicants should file for two benefit weeks at a time and certify that they are eligible for each week separately.

Learn how to claim weekly benefits

UI Benefit Amount in PA

Unemployment benefits is a joint federal-state program in PA. It provides temporary benefit payments to partially replace lost wages. The following UI Benefits Calculator will help applicants determine the approximate UI Benefits amount that he or she can receive in Pennsylvania.

Benefits Calculator

Use the calculator to find out how much weekly benefits you may approximately earn in the state of Pennsylvania.

Unemployment Benefits Calculator
Select Number of Dependents:
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Unemployment Benefits Calculator
State: Pennsylvania
Number of Dependents: 0

How much did you earn in each of these quarters?

$ 0
$ 25,000
$ 0
$ 25,000
$ 0
$ 25,000
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Calculating your Benefits Amount ...
Disclaimer: The estimates are good in faith and accuracy is not guaranteed. We are not liable for any loss and damages caused by using the tools on our website. This calculator is here to assist you in evaluating what you might obtain if you are entitled to receive benefits. We make no promises that the sum you receive will be equal to what the calculator illustrates.

Know more about the Benefits Calculator

Things To Know After Filing An Application

Once the application is filed, there is some more information that the applicant needs to know to make sure that they receive the services without any hindrance.

Overpayments And Collections

The state of Pennsylvania places a lot of importance on the fair distribution of unemployment benefits. If an instance of overpayment occurs, the claimants must inform the concerned authorities and payback the excessive funds received.

A non-fault Overpayment: An overpayment is considered non-fault when it involves no fault of the claimants whatsoever. In such a scenario, the overpaid amount is deducted from future benefit payments.

The deductions will not exceed one-third of the total weekly benefit amount. However, if the total amount owed is $99 or less, the deductions may be made in a single week. No interest will be levied on non-fault overpayments.

A fault Overpayment: This occurs when a claimant receives UC benefits that he or she is not entitled to due to the fault of the claimant. In such a scenario, the claimant will have to repay the excess fund with interest. The claimant will have to pay 100 percent of their weekly benefit amount until the amount is recovered.

A fraud Overpayment: This occurs when a claimant knowingly provides false information or withholds important material to obtain UC benefits or to extend the benefit period. The deductions made in such cases are much harsher than the previous scenarios.

The concerned department may assign penalty weeks to the claimants, where they may not receive any benefits in spite of their eligibility. In addition to this, the department may charge a monetary penalty of 15% of the amount of the overall benefits.

Benefits Extension

The federally funded Emergency Unemployment Compensation (EUC) has become defunct as of Dec 28, 2013. Claimants are advised to depend on UI Benefits which last for a period of 26 weeks until EB and EUC are made available. The applicant can also visit the state’s UI agency website to determine the current available Reemployment Assistance plans.

Job Training Assistance

Make use of the Pennsylvania JobGatewaySM to obtain assistance in job training. This services in this portal include locating training services, obtaining vocational rehabilitation, and researching careers.

The applicants may also take a look at the Pennsylvania Higher Education Assistance Agency (PHEAA), which offers various special programs, state grants and educational loans to help individuals attend college. For more information on this, log on to PHEAA’s website at .

The applicants in Pennsylvania may also explore programs offered by Trade Adjustment Assistance (TAA). TAA offers job training and other benefits to especially those who have lost their jobs due to adverse effects in imports or job relocation to other countries.

In order to be eligible for this program, workers must be laid off from a company that has a certified petition with the United States Department of Labor. Log on to for more information on the TAA program.

Know more job training opportunities in PA

Pennsylvania Office Locations and Phone Numbers

Connect with an Unemployment Office about UI Benefits and have your claim questions answered by visiting the Unemployment offices or call the phone numbers listed in this section.

Locate your nearest unemployment office

To contact the Pennsylvania Teleclaims (PAT), dial 888-255-4728 (English) and 877-888-8104 (Spanish). Other important phone numbers are listed below:

PA Unemployment Office Phone Numbers

UC Service Center Statewide
Toll-Free Number
Tfy Services for Deaf and
Hard-of-Hearing Toll-Free
Videophone Service for ASL Users-Wednesdays, noon-4 p.m. (Sign language is the ONLY means of communication provided at this number). 717-704-8474

UC Fax Numbers

Altoona 814-941-6801
Scranton 570-562-4385
Erie 814-871-4863
Indiana 724-599-1068
Duquesne 412-267-1475
Harrisburg 717-214-5463

Frequently Asked Question

Q. What are the additional responsibilities of the claimants?

Ans. The additional responsibility of the claimants include:

  • Provide Accurate and Complete Information
  • Report Any Separation from Employment
  • Report Holiday Pay and Vacation Pay
  • Report Severance Pay, Pensions and Back Wage Awards
  • Update Your Contact Information
  • Protect Your PIN
Q. How can I get my benefit period extended?

Ans. Presently, extension benefits are not available in the state of Pennsylvania.

Q. I'm presently collecting my severance pay from my employer, can I apply for unemployment benefits immediately?

Ans. No. You will have to wait till the severance payout is complete to apply for benefits in PA.

Q. How much weekly benefits will I receive?

Ans. In the state of Pennsylvania, eligible applicants receive a minimum of $68 and a maximum of $561.

Q. Would I have to inform the department if I decide to take up employment or start my own business?

Ans. If you are presently receiving unemployment benefits, you MUST immediately inform the concerned authorities if you are taking up a new job or starting a new business. If you fail to do so, it will be considered as committing fraud.

Q.Will receiving a pension make me ineligible for UC benefits?

Ans. The payment of pension may be deductible from weekly benefit amount if (1) your Base-Year employer has contributed to or maintained the pension plan, and (2) your work during the Base Year increased the amount of or affected your eligibility for, the pension.

In case if your employer was the only one who contributed to the pension, 100% of the prorated, the weekly pension amount is deductible. If you contributed in any amount to the pension, 50% of the prorated, weekly pension amount is deductible.

The following payments are NOT deductible, however:

  • Social Security and Railroad Retirement pensions.

  • A lump-sum pension payment, if you did not have the option of receiving monthly or periodic payments.

  • A lump-sum pension payment that is deposited (rolled over) into an eligible retirement plan, such as an IRA, within 60 days after you received the payment

In other words, you can avoid having your UC benefits reduced if you roll over your pension to save it for re-tirement. If you roll over only a part of a lump-sum payment, the portion of the lump-sum that is not rolled over is deductible.

Q. What happens after I've applied for UI benefits?

Ans. You will receive a total of three mails from the PA Department of Labor after applying for UI benefits. The first mail will contain an official Notice of Financial Determination. The second mail will contain a Claim Confirmation Letter (which is form UC-360) and a PIN (Personal Identification Number) for PAT, filing over the telephone. The third mailer will have a printed copy of the PA UC Handbook which is sent to you within a span of 10 days after you've applied for UI Benefits.

Q. I am currently in another state, do the registration requirements affect me?

Ans. Yes. You must register for employment search services in your local labor market in that state within thirty days after your Pennsylvania application for benefits is filed, but you must also register in the Pennsyl-vania CareerLink® system by the same deadline.

Questions & Answers

  1. Can you collect unemployment benefits when you have a pension.What kind of pension reduces you benefit and by how much?

    • Hi Paul,

      You can collect unemployment benefits while collecting pension. You are required to report all pensions, including retirement, retired pay, annuities or other similar periodic payments and lump-sum pension payments.

      Pension payments may be deductible if –
      (1) the pension is paid from a plan contributed to or maintained by a base-year employer and
      (2) your work during the base year increased the amount of, or affected your eligibility for, the pension.

      If the employer alone contributed to the pension, 100 percent of the prorated, weekly amount of the pension is deductible. If you contributed in any amount to the pension, 50 percent of the prorated, weekly pension amount is deductible. Pensions are deductible from weekly benefits on a dollar-for-dollar basis. The partial benefit credit is not applicable.

      The following pension payments are NOT deductible:
      (1) A lump-sum pension payment, if you did not have the option of receiving monthly or periodic payments

      (2) A lump-sum pension payment that is rolled over into an eligible retirement plan, such as an IRA, within 60 days of receipt of the payment. If you roll over only a part of a lump-sum payment, that portion of the lump-sum that is not rolled over is deductible

      (3) Social Security and Railroad Retirement pensions

  2. I exhausted all of my unemployment and was rehired. I worked 14 weeks and was laid off again, can I collect??

    • Hi Angela,

      You may be able to collect benefits. Please check if you have earned the minimum wages to qualify for unemployment compensation.

  3. I took my social security retirement at age 62. I was working full time and reduced myself to part time. Now the company I worked for is shutting down the transportation department I worked for. Can I still collect unemployment and my social security while looking for another part time job?

    • Hi Jonathan,

      You might be eligible to receive unemployment benefits as you are loosing a job through no fault of your own.

    • Hi Randy,

      You are mostly eligible to receive unemployment benefits. Go ahead and file your initial claim by filling in necessary details accurately.

  4. What kind of comment is asked for? I was termed after nearly 26 years of service for the same company and told I can’t even get my life insurance for nearly 8 years. I have nothing at this point. Wife left for no real reason about 2 years ago. No income now. Moved my mother in, as she asked for back then. Got her better. Now she believes she is able to live on her own. The last time she had “assisted living” it cost me money out of my pocket.

  5. I have worked enough weeks according to your guidelines and I was told that I did not qualify for unemployment. I spoke to a person who has worked for unemployment in the state welfare office ans she told me I did qualify based on the time I have worked. I have no job although I am actively looking. I don’t have any paycheck stubs but I don’t understand since I have worked for the time specified in the guidelines

  6. Hello. My current employer put me on a Performance improvement plan in January and its a 30,60,90 day. Well I failed to meet 1 of the 7 action items to improve upon (most important one in their eyes) Termination is most likely scenario and has been discussed. They have given me an option to resign in Leiu of Termination and receive a small severance. Am I eligible for unemployment if I resign? I have all the documentation of my performance plan and a few emails stating my options?

  7. i was told by my employer that i am out of service and cannot return to work on 3/14/2013 indefinately but did not receive a termination letter or told that i am fired. can i file for benefits? also i have a 17 week waiting period to collect and i have satisfied my overpayment balance. How do i file an appeal for my waiting weeks to be dismissed??

  8. I am currently on unpaid maternity leave from my part time job. I was collecting unemployment while working part time but because I was “unavailable for work” during my maternity leave I was unable to collect while on leave. If I do not go back to my part time job am I still eligible to continue collecting unemployment?

  9. was denied unemployment because old employer did not hand in hours worked?did not find out till after time allowed for an appeal..Can i reapply for unemployment since i meet all the requirements? (have proof of enough work credits worked)…Have filed a late appeal but it states it is for the timeliness of the appeal.Am i at fault for not knowing hours where not on my determination because uc or employer did not put them on my determination?

  10. I work for the federal government. we are getting furloughed. am i eligible for unemployment benefits

  11. I am working in NY. If I get laid off I can’t afford to live here and will move home to PA. Do I file for unemployment in Pa

    • As long as you are qualified in New York and cleared with them that you are moving to Pennsylvania and compiled with their conditions, you can file for unemployment in New York itself.

  12. I got suspended and ask to go home they never call me back so I call them and they told me I was fired couse I was making problem at work two days later they fired the guy I had problem with I lost my job I have bills to pay and till now they having gave me a reason why I got fired

  13. I was cuworking a driver job and entered rehab for alcoholism in december. b4 entering my work as a dump truck driver slowed down. my boss was only going to work me 2 dys a week and he said for me to start collecting UE benefits. i filed claim but was denied due to fact that i was on workers comp for the year 2011. i was in rehab 33 dys and was told by counselors that i needed extended care in florida. during extended care my boss cancelled insurance benefits. IS THAT LEGAL TO STOP BENEFITS DURING TREATMENT FOR A DISEASE?I AM CURRENTLY in a sober living house and expect to move back home but dont know if i am still employed by employer.AM I STILL ELIGIBLE TO COLLECT UC BENEFITS DURING THIS TIME AND TIME DURING REHAB?? Thank You Tim VF

  14. I worked for a company for 25 years. I was laid off and tried to collect unemployment compensation, but found ,out they never took unemployment out of my wages and am therefore not eligible. Is this correct?

  15. Why is it for two weeks now the phone number is always busy during the given call in hours. I am not the only one to complain about this and the complaints seem to be falling on deaf ears. Also the number given to fax in forms does the same thing, rings constantly busy. Some help would be great before disgruntled people take the issue to the capitol building and get the answers we despirately need. This is our livelyhood and familys that are also being hurt because of busy phone lines and no responses otherwise.

    • Mary Lou-who told you this? I am pretty sure that unemployment tax is a mandatory witholding tax in any state. I found this:
      Federal law requires most employees, including those in Pennsylvania, to pay federal income tax, Social Security tax and Medicare tax according to the tax rates in the respective year’s Circular E. An employer is required to pay federal unemployment tax and Social Security and Medicare taxes.

      Read more: Pennsylvania Employment Taxes |

  16. I had a full knee replacement and will be off work for 2-3 months. I am currently getting 2/3 of my pay from a short term disability. Can I receive any benefits from unemployment to make up the difference ?


  17. Someone from there called me this morning, left a message for me to call back by 3 pm. I accidentally deleted the email with the persons name. She said she needed more information and if I didn’t call back she will have to make a determination without me. I have been trying to call in ever since and keep getting a busy signal, how can I help with my claim if I can’t get through. Then it will be my fault and I will be punished.

  18. I worked in Pennsylvania from May to September 2012, but my benefits was paid in WV. The company I worked for in based in WV, and I also live in WV. Would I be eligible to open a claim in Pennsylvania

    • The only way you will get through to the unemployment office is to go to the nearest PA careerlink and call from there. They have direct lines to the unemployment office.

  19. I filed a claim yesterday. I put the wrong date on the question when will you will be recalled to work. After I did this I was recalled to work. Can this be changed?

  20. I resigned from a job in TX to move to PA for better educational services for my 2 children with special needs. I have not been able to find work in my area of experience. Am I eligible for unemployment benefits? Thank you for responding

  21. Since I can’t get anything other than a busy signal and I have other things that need my time. How do I cancel an application?

  22. I am in a situation where I will probably be terminated from my job soon..I wanted to know if its possible to draw unemployment and also
    attend schoo.I don’t know what the laws are in Pa..Do you have any answeres for me or can tell me where i can find them..


  23. I filed a claim this past weekend and have yet to receive any information in regards to my claim and when to call in or what to do. I only worked 1 day this week and am very concerned what do I need to do from this point on. Can you inform me please if I need to call in My SS# is an even ending number. I can be reached via email or 814-236-1124 Thank You Lee Wriglesworth

  24. i live in ohio, now laid off ,worked alittle in ohio but most of my time is in Pa. how do i sign up for Pa. unemployment

  25. I have been working as a temp at a pharmaceutical company for almost 6 years and the job was obtained through an agency. My job is ending 12/28/12 and I do not want to get another job through the agency, instead I want to find a job on my own and one as an employee and not a temp. I am 66 years old and do not want to work far from home so if the agancy says they have a temp job do I have to take it or will I lose my unemployment benefit. Do I have to obtain a job through the agency in order to collect unemployment.

  26. I was on unemployment for almost 12 months. That ended in July of 2012 I started working full time starting the last week of July 2012 and was just rescently temporarily laid off do to seasonal work availability. I will be called back no later than April 1, 2013. Can I collect unemployment benefits for the period of 12/14/12 thru 3/30/13.

  27. Someone in our company heard that you can no longer collect severance benefits and unemployment comp simultaneously. Is that true?

    • This is not entirely true-there is a cap on severance allowances regarding unemployment compensation. You can be offered up to a certain dollar value before your unemployment compensation is in question. Refer to your handbook with any questions!

  28. I am presently collecting benefits from SC which are set to expire mid January, my benefit year ends in July 2013. If the UC benefits are not extended can I file to open up a new claim in another state that I have worked in during the past year. I worked in PA from 9/10 to 10/22 and two other states since April of 2011. Presently I am a resident of TN but living temporarily on FL. My next job isn’t scheduled to begin until 3/4/2013 in OH.

    Thank you,

  29. I have had issues in work recently. I filed official harassment complaint then two weeks later I was charged with rule violations that occurred prior to my harassment letter. I will be facing a 45 day suspension without pay possibly. I feel I was unjustly charged and this is direction retaliation for my complaint. I am also able to grieve this matter as well. My question is am I able to file for unemployment in Pa during my suspension? Thank You

    • You can file. If it is determined you are at fault and have been paid unemployment – you will owe unemployment. If you win and the company pays yu for te time and unemployment has paid you for the same time you will owe unemployment. Talk to an unemployment rep.

  30. If I can collect euc now, when I become eligibke for a regular claim will I be able to stop the euc and get the regular claim or will I be forced to continue euc?

  31. I Worked for a company based out of Pennsylvania but live in Virginia. Am I able to file for benefits in Pennsylvania?

  32. I have owned and operated a personal care home in PA for 27 years and the state is making us close it as of Dec. 31 2012. This is not my choice. Am I eligible in PA for unemployment

  33. ive applied to unemployment about three weeks ago.ive gotten one letter from them and nothing else.i was supposed to file my claim on the first but it says i must have a pin code to do so….ive recieved no pin code to put in.its next to impossible to get thru that number to ask any questions or find out my status…believe me ive tried i call multible times a day and always get a busy signal no matter what time of day or day of the week….any suggestions would help….thanks

  34. I am currently a full time at my job in New Jersey and will be moving to PA and will be getting transfered. the only availbale hours are part time. if i take the part time hours will i be able to collect partial benefits of unemployment?

  35. My employer is closing the part of his business that I work for. He said he would give me a letter to collect unemployment. Then he came back and said he might have a position working 4PM to 12:00 PM with another part of his company.
    #1 – This is less hours and less money I am making now
    #2 – I am 63 years old and HE knows those hours are brutal and I cannot work those hours. I think he is doing this to disallow my unemployment
    #3 – Can I collect unemployment if I am collecting Social Security?

    How do I go about getting my unemployment with these circumstance. I have worked for this man for 17 years and deserve to collect since those hours are awful and the pay will be way less.
    Thank you

  36. I was a teacher in VA and had to move when my husband relocated to PA to another job. I have not been able to find a teaching job in my area. Can I receive unemployment benefits?

    • I am working part time and want to make sure if i am eligibly so.
      Last year on August 2, 2012 i lost my job and went to rehab after that tried to look for work so finally on Feb. 12th 2013 got hired at Giants Stores in Bethlehem, pa. so far still working however my hours started to shrink so here i am seeking parial did my bi-weekly on july 7th and look like i might have a problem. Please response Quicly or call me at 484-769-4135. thank you.

  37. My employer has decreased my weekly working hours again by 3 hours. Can I apply for partial unemployment benefits?

  38. I took a job thru a temp service at UPS I was told the job would be mine after 90 days. After two weeks we were told the job was being outsourced to India. My contract keeps being renewed but is up 12/26/2012, UPS knew about this and let me go thru all the training and now want me to train someone in India which I am but can Icollect unemployment when my job is done Iwill have worked four months, with the possibility of being 7 months.

  39. How can I find out how much unemployment compensation I have for 2012, I am trying to remortgage and they are asking for this information. I can only get 06/12/12 through 08/25/12 on the website

  40. If I receive a severance package that pays me 2 weeks for every year of service, can I collect unemployment immediately after the layoff?

  41. I have been calling for 3 weeks to get an answer on unemployment. I FINALLY got through today – was on hold for 50 MINUTES – and then was disconnected. This is absolutely ridiculous. Maybe PA unemployment should hire on more help. My 26 weeks runs out next week – Will I be able to get extended benefits?

    • If I get a busy signal because there aren’t enough employees to answer the phone, why do they not just hire some of these people on unemployment to answer the phone. I swear they just want us to give up and not file at all.

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