Looks like,there was some break in communication or paperwork.Please do not panic.It leads to unwanted tension and anxiety.
Set yourself a target time to get to the bottom of this issue and fix it.
First of all, gather all paperwork filed,communication letters or emails received from the office.
File them in a chronological order.
Analyse to see what went wrong where.I suggest that you call the local unemployment office,raise a grievance, fix and appointment and personally visit them at the earliest.
Remember,you are solely responsible to fix this at the earliest.Good luck with your job search.
Feel free to come back to us if you have any questions....