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South Carolina Unemployment Phone Numbers

Sometimes you just have to talk to a live person to get answers to your questions concerning unemployment claims. In that case, you can call the DEW’s BPC Division at (803) 737-2400.

Be prepared for long wait times because lots of people try to call the staffs. Remain patient and you will get through to someone who can help you. Even though it is frustrating to wait so long, you are advised to be courteous to the person you get connected to and you will get a lot more help than if you are terse and rude.

Some of the other Important Numbers are:

  • ADA (Americans With Disabilities Act) Assistance, Columbia Area – 803.737.0391
  • ADA Assistance, Toll free –  800.436.8190
  • Public Information & Media Services – 803.737.2623

Visit SC Works for a comprehensive list of statewide offices.

  1. My last 3 checks have not been direct deposited to my bank. I switched banks changed my info and unemployment tells me every time that they have cut and mailed me 3 checks and they also told me that my 2nd and 3rd one would be direct deposited but yet they tell me they also have been mailed to me and I still haven’t seen any of the 3 checks in the mail. It’s not my bank it’s not my post office so what is really going on?

    1. Please note this is a private forum and we do not have access to your claim payments. Please check online or call the Unemployment Office for clarification.

    1. Harvey,

      Please note this is a private forum and we will not be able to check your claim status. Please call the Unemployment Office directly.

    2. I have been waiting 28 days and have not gotten a letter my page hasn’t changed can someone tell me something.

      1. Stephen,

        There will an intermittent delay owing to the number of applications. Please be patient and make sure to check the status regularly.

  2. I was denied unemployment initially as determination was ineligible due to leaving work without good cause had the hearing last week after filing on February 7th and decision was reversed in my favor. During this time, I could not log into the page to claim weeks as I was constantly getting an error message. After reversal they pay me for two weeks at max allowance and I didnt even file the weeks as I couldnt. Now, they say i have an overpayment and have denied all late claims which now puts me at 2 plus months of no benefits. I was only able to claim weeks and do work search after reversal of decision. Why is it so hard to professionally facilitate the benefits without putting people through hell to get by until better comes. This is so ridiculous and I am saving every document and really at a point where I feel like exposing this ridiculous system to some news outlet to get public opinion and involvement as I am not getting anywhere by doing things the way you all require. this is terrible service on all accounts. Very disappointed

  3. I made A mistake on my security questions when I was in the process of registering for unemployment, now I cannot access my benefits to finish filing my claim. I need help please. Thanks Linda

    1. Linda,

      Please call the Claims Center for further assistance in this regard. Please speak to a representative for specific help.

  4. SC unemployment took $384.20 from me in September and applied it to an overpayment I did not owe. (Told me it was a glitch in their system) The supervisor of the overpayment unit has repeatedly told me for 3 months that they are working on this and that they have my case as a high priority to resolve this so I can be paid. To date I still have not been paid!

  5. My brother’s company is not paying him his wages. Some weeks he’ll get half what he’s owed. Other weeks, he’ll get nothing. They’re more than $1000 behind on what they owe him. This isn’t the first time they’ve done this either. He is actively looking for other work, but he doesn’t have a HS diploma or GED, so it’s taking a while. Would he be eligible for unemployment benefits in the meantime? He at least needs gas money to pay bills and go to interviews and he’s not getting that where he works now.

      1. I have just got my claim processed. I tried to call in for week of may 22 but it doesn’t recognize my ss#. I need to phone another on Sunday to catch up since I couldn’t file before what do I do about calling in a claim it won’t let me call it in. Also when I pushed #1 on 18668311724 it is only for employers. There aren’t any other choices on the phone system to choose from. What’s a body to do?Carl Henderson.

        1. Carl,

          Please try applying/check the status online. You will need to log in with a user name/password.

    1. I didnt understand a question they asked during claim process. They sent an alert and I kept answer the same cause at the time I did not understand the question. Now I can login but cannot refile or appeal or anything. Claims there is an error when I try to go to appeal please help me asap cause I’m about to be homeless

      1. Kayla,

        I can understand your situation. For a quick fix, please call the Unemployment Office or consider visiting an office in the vicinity.

  6. I worked for a 1 1/2 years at an assembly plant. I have a tough time with some chemicals and fragrance/cologne chemicals. The term is Multiple Chemical Sensitivity or MCS. I was worked in a cell group of 4 people with 4 different stations. They changed a chemical they used and I could no longer tolerate my job. Headache, foggy headed like I was drugged or something and more. I was accommodated and would float to wherever I was needed until they were low on work. Then they put me places that made me sick and lied about the chemicals. I was so sick I finally said it wasn’t worth it and quit. I had written a letter to my shift supervisor which was sent to HR.

    My question is whether I could draw some unemployment since they no longer accommodated me. Yes, there were places I could have worked but they didn’t place me in a safe place. I even worked areas other people didn’t like to work or refused to work or with people that others didn’t get along with. I have never taken a handout in my life and in fact I have never even filed for unemployment before and I’m over 50.

    Can you help me?

    1. Yes, you can draw on the basis of hostile/threatening work conditions.

      If there is a dispute from your employer, keep supporting documents in place.

  7. As an spouse to an active duty military member, I’ve been forced to leave my full-time job of eight years to PCS to another country. Am I eligible to file for unemployment?

  8. i am already in the systemand have a sc debit card. I work for durham transportation and have received only one check since school let out. what do I do to continue my checks?

    1. Please call the customer service of the labor dept in your state for an update.

      Do not post personal information like the S.S number. Your question was edited to exclude the number before making it visible on the forum.

  9. I have just filed for unemployment for the first time ever and I have not spoken to a single person yet. I have one simple question and still can’t get ahold of any one to ask. The phones are either busy for 4 hours this morning or the recording hangs up on me. Is it too much to ask for just a little help??

  10. Due to the volume of business at the restaurant I work at is slow in December and January how do I apply for seasonal umemployment. I will
    resume my job in February of 2014.

    1. Websites are not always up to date – but if that’s the information provided I guess it could be true. It seems to me the longest delays are at the beginning of a claim – the first check. Once a claim is established, benefits can be (and usually are) processed quickly.

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