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South Carolina Unemployment Weekly Claims

File your weekly claim to prove you remain eligible for benefits and qualify to get a weekly payment. If you have not heard back from DEW on the status of your initial claim, still file weekly claim so that if you qualify, you will receive back payments. File your weekly claim in one of three ways:

1. Online via the MyBenefits portal— After logging in, answer the questions about whether you worked, earned any gross pay and whether you were able, available and looking for work.

2. In person at an SC Works center near you.

3. Calling TelClaim System.

SC residents can call 1.866.831.1724 from 4:00 a.m. until midnight. Non-residents can call 1.866. 831. 1725. Both lines are toll free, and services are provided free to claimants. You can call to check the status of your payment only Tuesdays through Saturdays.

Filing weekly claims by phone requires:

  • A touch-tone phone
  • Your Social Security number
  • Your Personal Identification Number (PIN)

Note that TelClaim processes weekly claims and provide status updates only for your most recent benefit year.

  1. Why am I not able to file weekly claim like always. It says either homepage or file new unemployment insurance claim

        1. Ruby,

          Please let us know the exact nature of the issue. You can also call the Unemployment Office for assistance.

        2. How can I file my south carolina weekly claim if the website doesn’t work and I’m not able to certify by phone?

      1. I filed in April . Due to issues, my claim just sat until recently . I was told I would receive payment all the way back to when I initially filed in April. That hasn’t happened yet, and the last 2’people I spoke with said I wouldn’t . What’s up with this??

        1. Becca,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      2. I am trying to identify my identity and when I click on the link it says access denied and it won’t let me certify this past week on the site and over the phone so I can’t get paid I can’t get through on SC phone line either what do I do I need help bad?

  2. Can Horry/Georgetown County schools staff (non-teacher) continue to collect unemployment through the summer due to COVID-19?

    1. Mary,

      Nearly everyone who has become unemployed due to the pandemic is eligible. Please consider applying anyways.

    2. I have been doing my weekly Calms for the past six weeks. For some reason today, when I logged into my account to do my weekly claim ending in July 4, 2020, it doesn’t give me the option to do my weekly claim instead it says “File a new claim.” What do I do? I already been filing my claims each week and now it says something different today.

      1. Kiandra,

        That is strange! Please look out for a relevant option to speak to a claims representative for clarification.

        1. I filed a initial claim on July 19 then on August 10 it had another initial claim. What does this mean

  3. I was only able to verify my weekly benefits for one week (I was unemployed for 6 weeks total). I received one payment. The option to certify doesn’t appear anywhere on the unemployment web site anymore.
    I received a letter stating I was eligible, but I am not receiving any funds.

    1. Why is my payment status is saying I’m not being paid because of Documents when I have none to turn in

  4. My account has a glitch in it. I haven’t received my benefit money in over 3 weeks. Everyday for a week straight I haven’t got anyone to help me being on the phone from 3 to 6 hours . It’s very frustrating I need help is there anyone who can help me ?

    1. Heather,

      There will an intermittent delay owing to the number of applications. Please be patient and make sure to check the status regularly. You can also wait for a rep. from the office to get back to you.

  5. I had unemployment over three years ago. I do not remember my email my username and password. Trying to get thru toast representative is impossible. Is there not a number to call and certify.

    1. Lisa,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

    2. Lisa I was having the same problem. I finally got someone on the phone last week. I had to get up and start calling about 7:45 one morning. A friend told me that’s what she had to do.

  6. I am trying to complete the fact finding but I am confused on how to do so. Every time I click on the thing I am supposed to complete for the fact finding and it takes me to a pdf. What am I supposed to do for that?

  7. Does anyone know the email address to send my proof of identity to? It was something that starts with charleston

  8. If I call in every week for a partial unemployment it tells me they except no dollars in the there an zero dollars for benefits y is this going on.plesse help!!!

  9. Iv tried filling my claim on phone but it said I have set up my pin so how do I do that when iv already made my account and I have tried to reset pin but it said server error

  10. Hi,

    I have been trying to get in touch with DEW SC. I have been calling the office (803) 737-2400 and leaving my number with them after getting an automated message saying the lines are busy and they will call me back when I am next in line, but nobody calls me back. I have not received my benefits and it has been a month and a half. Is there an email I can use to contact them? Thanks!

  11. First time Ive filed for unemployment.
    I filled out the u/e application.Received benefits eligible paper,debit card.Ive set up the scworks app,done 2+searches per wk.Overall this has been over a 3-3and half week process.My status has been “review Application”.
    Today,I checked online and now my application is “incomplete”.Seems the dept is doing a major changeover…cant get a live person will try later…..

  12. I have applied for unemployment and got a letter to keep track of my job searches and weekly responsibilities then I received another letter saying how much I would receive a week. Does this mean I WILL get my benifits? Or am I still waiting on another letter for determination?

    1. You should be able to draw benefits once you’ve received a formal letter. Your papers might be still under process.

    2. I posted recently bc I had received letters telling me to keep track of my work searches and what I was eligible to receive weekly. Well I still haven’t heard anything and now when I call it says my benifits are exhausted. What does this mean? I’ve contacted them and responded to any questions they needed answered and now I haven’t received any more phone calls letters or anything.

  13. This entire process has been very unclear for me. I am trying to get more information on a denial and appeal. All it states on my portal is “incomplete information” and when I call the number it tells me my benefits are exhausted without explanation and will not give me the option to speak with a person. I just dont understand how or why I am being denied and want to speak to someone who can give me more information. Please help.

    1. Well, this is a private forum and we do not have access to your claim information. Please watch out for the “Letter of Determination” through post or email. Alternatively, you can also visit the nearest Unemployment Office in the vicinity for an update.

  14. The Teleclaim phone isn’t working. Can you please let me know when it will be up and going again?

    Thank you

    Sherry Pace

    1. It may be a temporary system glitch. Hope its ok now.

      Please use the online channel to file a claim to make it a hassle free experience.

  15. I TRIED TO CALL THE PHONE NUMBER, 1.866.831.1724 TODAY, 10/23/2016 AND WERE TOLD THAT THIS NUMBER WAS NO LONGER IN SERVIVE OR DISCONNECTED. IS THERE A NEW NUMBER TO CALL TO APPLY FOR UNEMPLOYMENT BENEFITS.

  16. why does it take 3 months to get the checks going11// makes no sence bills don’t take a break our checks shouldn’t either!!

    1. Well, it should not take so long unless the authorities kept you posted on the delay.

      Please make sure to chase at regular intervals for status until you get a concrete response. You may call the Claims Center.

  17. I been trying to get in touch with someone. I keep filing for unemployment and it denies me for fact finding problem. I don’t know what fact finding is and what to do. There is no directions on the mybenefit center page. Someone please help me. The unemployment line don’t even ring it just busy!

  18. The claim number has had a busy signal and I bring up t he http://www.dew.sc.gov w fb site…it’s like they erased it r moved it..so how am I supposed to file claim..can’t find website and phone number ain’t working

    1. Please use other resources to contact the claims center for update on the status.Use DEW’s BPC Division phone number at (803) 737-2400(if you,ve not tried this).

  19. To Whom It May Concern:
    I am currently drawing unemployment and I need to redo my claim but I am not sure who to use as my employer. I don’t know if I need to use my previous one or the current one. I have tried to call the 866 number and it is always busy. I truly need some help with this. Please contact me and let me know how to handle this. Thanking you in advance for your help with this matter.

    Sincerely,

    Sandra Bowers

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