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Tennessee Unemployment Phone Numbers

At times you just have to talk to a live person to get answers to your questions. TennCare’s main line phone number is 844-224-5818.

You can email, the Tennessee Department of Labor and Workforce Development at

If you are calling long distance to Nashville from Tennessee or from out-of-state then you can call (615) 253-8920 (Nashville area).

To file a claim through the Claims Center, please click here to find the phone number for your county.

If you live in Tennessee but worked in another state, you will file your claim for unemployment insurance against the state where your wages were reported. Some states, like Tennessee, take unemployment claims by telephone or over the Internet, from out of state residents. See the list for states that file unemployment claims by telephone or by Internet. If you worked in a state not listed, please contact your nearest Labor and Workforce Development Benefit Office to file your claim. For a Directory of Benefit Offices, choose Benefit Offices under the Claimant Services menu.

Weekly Certification

Claimant is liable for certifying his/her eligibility on a weekly basis as long as he/she is unemployed. If you do not certify, you will not be paid if your claim is approved later. If you are unable to access the TIPS line to certify, you should contact the office where you filed your claim as soon as possible.

TIPS Phone Numbers:

  • Nashville: 615-253-8920
  • Other Tennessee Areas: 1-800-689-9799

  1. Hello my name is Elizabeth and I have some questions that I need to ask somebody about falling unemployment. I’m sorry I have quite a few. So if I can get someone to call me back if y’all can do that or have time to do that that would be great if so you can contact me at 901-355-58 49. If not I’ll try to call back later. Right now the phone is not working right. Thank you for your time

  2. I have been waiting for my unemployment benefits for 2 months. I recently called to see what was taking so long and I was told that an adjudicator hasn’t been assigned to my claim. How can I get in contact with the adjudication office to speed this up? I have bills to pay and starting my probation soon. I am also pregnant with my first child. Waiting for my claim to be approved is causing me to stress more because I am currently unable to get a job due to the pandemic and having a criminal record on my background. Please help.

    • Tanaria,

      Please check the paperwork. The adjudicator’s contact details should be available. You can also try logging onto your account to see if contact details are available.

      • Hello how do I talk to an judicator my case has been open and pending since 06/13/2021 and I keep being told my claim has to be seen by an judicator and they did like 4 or 5 tickets on my case ti bump my application up. What do I do?

        • Sakinah,

          Please follow up with the adjudicator if you have his/her contact details. Else, you can call the Claims helpline.

    • Chad,

      Contact details of the adjudicator will be made available when he/she is appointed. Please visit the Unemployment Office website for more.

  3. I was approved for unemployment an still no payment an its been a on going thing with no payments for months i have tried calling an get no where i have sent several e mails with nothing done the payments say processing an nothing processed

  4. My unemployment says payment overpaid but I have never received a payment. It also says my unemployment was sent to my account but I never gave an account. Says they paid me on the 9th. IO never got it. what should i do?

      • Unemployment never sent me my benefits in 12/2020 and it is May 2022. I have gone through fraud department then adjudicator and never got a letter. All they keep telling me is to log into my account or send an email. After sending email I get a ticket number in one email and in another email a survey if I was satisfied or dissatisfied with rep. I am so angry that no one can ever give me an answer and they all know that it does not take over a year to solve anything especially since the person who tried to commit the fraud never got the money. I worked for the benefits and when I needed them the most, I was handled very unprofessionally.

      • Please I beg you. Please help me get my claim process. Ive never had so many problems getting money rightful mine. I’ve sent in multiple statement from the university I work. I’ve not gotten paid in months. I’ve had to give up my car. And do without food alot because of this matter going on and on. I’m promise with my life I’m not a fraud case. My name is Aimee Ables of 108 county road 569 Englewood Tennessee 37329.. 414516585 please please help. All I do is cry about this matter cause no one cares or willing to help me.

        • Aimee,

          Unfortunately, we cannot do much. This is a private forum and we do not have access to your claim file. Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

  5. I have called several times a week with no answers. I have joined the chat first thing on a daily basis and just about every time I have to wait for 5+ hours all for an “agent” to immediately leave the chat without even saying a word to me. This is getting out of hand. What can I do to get in touch with a live person? I am facing eviction, my elected officials have not returned any emails or phone calls that I’ve placed to them. My bills are piling up with no relief. Please, someone help me!

  6. Please someone help me I am so confused. I did my second application for unemployment in January. It just kept saying “In progress” . I haven’t worked in a year and I have used up most of my savings and have bills piling up. Now it tells me I did an address change. I did Not. It also says I am disqualified? I need help. I have called phone number after phone number and get no help. I don’t know what else to do anymore.

    • I say is 10 of thousands of people suffering in Tennessee I say take to the streets an protest if Gov Lee want fire the incompetent commissioner that he put in place to run TDL then vote Gov Lee out as well it’s not there family that’s loosing everything it’s not like we’re asking for hand-outs this is something that’s owed to us

    • The only email Ive seen is: The local number to call is put of service. I found other numbers- one which directs to another number to leave a message, that no one returns, and the 800 numbers which leave you onhold or cut off. You cannot reply to emails they send on the Jobs portal, and they havent responded to the requested info from my personal email. It has been 31 days. Im updated through Sept on the portal, w four payments “in progress” “claim under review”. If we cant get through, maybe going in person to their office is an option. Im not sure theyre open to the public right now.

  7. I have been trying to get an agent on the phone …. I wrote an email but no answer… my issue is that I got 2 2go cards in the mail this week,… the problem is that I am still working… so no I would not have applied for these since I don’t need unemployment…. I need to know what to do to take care of this…. cause it looks like someone has done this on my ID…just need someone to answer the phone so I can get this done

  8. I have called and chatted on numerous occasions. I filed on June 6, 2020. Received an letter of eligibility and nothing. When I do get through I’ve had multiple different answers. No notes of why I haven’t received my benefits. Multiple different guesses for a possible answer. It’s been escalated with no response. This is absolutely insane! I’m going to email Gov. Lee and I’ve already left a voicemail as of today for the state Rep! It’s been 9 dang months. Totally unacceptable!!! The government needs a total overhaul!!!

  9. I have been trying to call, email & use the chat system for weeks now. I rarely get to talk to anyone, and I sure do not get a email back or a return phone call! the Unemployment system is broking! I have only been waiting 7 weeks to even find out if I am approved or not! Last time I had to file I waited 14 weeks. This is Crazy!!! Just how long does a person have to wait?

  10. I am having so much issues trying to do my weekly certification for February 21-28! I have made several attempts to certify and it keeps taking me back to the beginning of my weekly Certification! I started certifying yesterday around 1:30-2:00p.m. Eastern Time, and attempted several times also I tried today Monday March 2nd many attempts but did the same thing!! I’m very frustrated! I have missed my weekly Certification and this was not my fault what so ever! Please Help Me! I have tried to reach out to the Call Center but could not get a live person to help me! Please call me so I can get this straightened out. Thank you! My number is 423-440-0400.

  11. I have read everyone’s comments and it seems that we’re all in the same boat! I applied and was approved to collect unemployment in January. I was able to file my weekly claims for that month and received benefits. February is another story! For 3 weeks I try to file my weekly claims and nothing on the website works! Jobs I have applied for through the TN site don’t show, as they should. When I try to enter information about jobs I have applied for through other sites (Indeed, etc.) the system won’t allow me to save them and won’t allow me to complete the claim. I have called every phone number for unemployment in TN on the internet and get sent to a voicemail where you can’t leave a message or told to go to a website that doesn’t do anything. The chats don’t answer you back. I’m going to the unemployment office and will wait for ever to talk to a person. The frustration level is off the charts!!!

  12. Someone has stolen my identity. They went into my account and changed all of my information and has had my last payment sent to a bank account that is not mine. Who do I contact in order to get this resolved? I have now been locked out of being able to change any of my banking account information or anything like that. The numbers that I have tried to call I get “I’m sorry all staff is busy helping other clients, please try your call again later”. How do you speak with a live person in order to get something resolved? I live in Surgoinsville Tennessee and can’t get anything accomplished for all of the automated phone people that are on there. Do people even work at the unemployment office or is everything automated??? Sometimes I wonder, smdh.

  13. i have an immune disease and am on immunosuppressants, my physician said not to be around anyone until vaccinated, i am extremely high risk for covid. i filed in late december and it still says “in review” and “in progress”. i have sent in physician letter as well as medical records and prescription lists and descriptions. Have called, emailed and tried chat every day. can someone please help???? running out of money do i have to risk death in this out of control pandemic or can someone please help!!!

  14. Someone please help!! Its been 9 weeks and it still says “in progress”. I am going to lose my home! its now February 2021, how have they not gotten enough people working on this to help us!? I had a claim already back in early 2020, went back to work and now filed again mid december, and now nothing nothing nothing. has anyone else had to wait this long and then finally been accepted??

  15. Beyond Frustrated!!!! INFURIATED at this point! I’ve joined the “chats” 3x now and waited in que starting with nearly 400 others ahead of me and waited 4+ hours! que number was 17 and agents stopped helping online with 40 min before 4pm! What a joke! I’ve called for WEEKS, certified for a month, and even emailed DOZENS of times and the tickets come back as “resolved” without any help/ communication back or resolution!
    My claim has been open previously and still has benefits available. I needed to reopen this active claim! Also, Claim summary page used to have a tab that stated ( claim under review Yes/no) and now that tab is gone with NO ANSWER! PLEASE HELP! This is Killing us Americans! WE NEED HELP!

  16. I am furious. I can’t get any answers about my claim. Is this just a joke? It’s been a year. I received 1pqyment in a year. When I call they spend 30mis looking at my info but can’t tell me anything. I’ve had it. What kinda game are y’all playing. I’m now homeless. My license are suspended cause I can’t pay anything. Tn has done a shitty job. I am so upset y’all make us call nashville hell they don’t know nothing. I am just furious. Thanks tn for destroying lives

    • I filled a weekly claim since October and haven’t received any money. Why are they doing this. Told me that I would receive a certain amount but nothing has been received. They don’t answer calls. I am approaching 65 in May. This is hell living in Tennessee. They never answer phone. I am giving up filling weekly claim. They don’t care, and governor Lee.


    • That status checker does not update . I kno someone getting benefits and still says under review on tracker . Mayb if they update that a lot of us would kno more when we waiting 12-13 weeks and still nothing

        • Tony,

          Please note this is a private forum and your query can not be actioned. Kindly contact the Unemployment Office.

      • same thing is happening to me. I sat in the chat for 5+ hours today and the agent came into the chat and immediately left without saying a thing. I was not navigating other pages. I literally mean he was in the chat for maybe 3 seconds and left. What a joke this is.

      • Exactly. The local number to call is put of service. I found other numbers- one which directs to another number to leave a message, that no one returns, and the 800 numbers which leave you onhold or cut off.
        You cannot reply to emails they send on the Jobs portal, and they havent responded to the requested info from my personal email. It has been 31 days. Im updated through Sept on the portal, w four payments “in progress” “claim under review”.

    • Same thing has been happening to me. In progress payments since October. I had to re-file and it still says the same thing. No answer on the phone and they never get back to you if you leave a message. Very corrupt and fraudulent. People need money to live and eat. Please process our requests Tennessee!

      • Please help me. I recertification in January wanted until last of feb. Got approved received 32. I’m out of funds. Am I not to be drawing the 300.00 weekly. Please help I am looking for a job. But until I find one please help. I’m almost at the point of losing everything. My name is Marcia Martin my birthday is 05 20 1962. Thank you so much

  17. I have been trying to call, email & use the chat system for weeks now. All I need to do is reopen an existing claim. TN informed me that I had exhausted my benefits, so I attempted filing through VA, where I currently am. I was informed that there are still benefits payable to me through TN, but trying to reach them is ridiculously impossible. I got through on one call a few days ago, & the woman had me on speaker & acted as if she couldn’t hear me. Every other call that day went through. There is no issue with my phone or internet. I’ve been on hold with the chat system since 9am today. I’ts now 12:40 pm. I keep getting booted back to the virtual assistant for whatever reason. I know TN is not this busy- other states answer within hours if not immediately. People need help, & no one is returning any call, email or chat. This is ridiculous. My other comment was apparently deleted, so I’ll copy this & paste if it’s deleted again.

    • I’m right there with you. Im trying to find out where my benefits are and can’t get through to any of there so called human contacts. Exact same issue as you. Im looking for some kind of complaint line or whmever may be over this office to file a complaint.

    • Hello My name is Irena Porter, I put in fraud claim on UE benefits because my payment from the week of 11/20/2020 was deposited into someone else’s account. I reported it on 11/25/20 and received a email from Workforce and development say to send in identifying documentation before 12/24/2020. I sent the email on 12/23/2020.
      being told that my UE benefits have stopped due this investigation. I have sent in everything that you have asked for but I still have not heard back from you. I contacted you all on the chat help on line to find out my case was closed

      Can you please help me figure out what to do?

  18. I have been calling, emailing & attempting to use the live chat system for weeks. I got through on one call a few days ago & the woman had me on speaker phone & acted as if she couldn’t hear me. Every other call placed & received that day has worked. There is no issue with my phone. All I need to do is reopen an existing claim, which TN informed me was exhasuted- filing thrugh another state, I find that there is money in my TN account, but no one will help me in any way. I know TN isn’t that busy. Other states respond within hours if not immediately. People need help. I’m in southwest VA at the moment & there are ZERO jobs available here. I’ve been on hold via the chat system since 9am today- it’s now almost noon. This is ridiculous.

  19. January 13, 2021

    I have a story that needs investigation as I have exhausted every avenue for resolution and I need help.

    I have reached out to Governor Lee as the Taxpayer advocates, the unemployment office and the IRS have completely failed me.

    The coronavirus forced me to lose employment in May of 2020. Everyday I apply for jobs as a degreed Managerial Accounting Manager.

    The IRS made a healthcare marketplace error on my tax returns, of which I have never participated in that program. Because of that error, they have withheld my 2018 and 2019 tax refunds and I am not able to receive any stimulus money until April, 2021 or thereafter.

    I have not received unemployment benefits for 7 weeks. After the 2nd week of no benefits payments, they referred my case to an adjudicator. And now, 5 weeks later, there is no determination as yet and I am unable to reach them by phone unless I wait for the 397 callers in front of me.

    I received notification yesterday that my automobile is up for repossession and I am about to lose everything. To add insult to injury, my daughter is an essential healthcare worker and I had contracted Covid in November, and broke my ankle.

    I am caught in a quagmire of mistakes and inefficiencies. In addition with the recent losses of over 9 million jobs available to anybody, I stand to lose everything. If this is happening to me, I question how many others are having the same experience.

    I really hope there is something you can report on that could help thousands of other people like me.
    Chris Rose

  20. My name is David Drake jr. I filed for unemployment back in August it took me back to February I filed weekly claims every week beginning in February up unroll last got everything caught up filed my claim an on my dashboard it still says in progress I’ve called twice a week since August an same meseges every time leave name and number and will get back to you I have not talked to a live person yet this is total B S I know they’re not that dam busy that it takes 6 months to look at a claim it still says in progress I am now homeless because of it what’s the problem why can’t they return a dam phone call

    • I am having so much issues trying to do my weekly certification for February 21-28! I have made several attempts to certify and it keeps taking me back to the beginning of my weekly Certification! I started certifying yesterday around 1:30-2:00p.m. Eastern Time, and attempted several times also I tried today Monday March 2nd many attempts but did the same thing!! I’m very frustrated! I have missed my weekly Certification and this was not my fault what so ever! Please Help Me! I have tried to reach out to the Call Center but could not get a live person to help me! Please call me so I can get this straightened out. Thank you! My number is 423-440-0400.

    • Ive lost my vehicle, cell service. Utilities and about to lose my home. There has to be someone to report this shit too. Its ridiculous. Like no one is there working.

    • I also have been filing since Aug 5th 2020 and have received nothing. I have only had my calls answered twice and was told I would be getting it. I have emailed and no reply!! This is crazy!!

    • I’ve had the same problem. I filed in July and it just says “In Progress”. I’ve never received a payment and when you submit a ticket they close it out without contacting you. Its very sad that Tennessee does this to their people. The people that work at the department of labor wouldn’t have a job if it weren’t for those of us that do not have a job. I’m filing a complaint with Governor Lee’s office there has to be someone that can help.

      • Same. I already complained to the Governor’s office as well. I filed in July and was approved. STILL no payment and they “escalated” the claim 3 weeks ago. I’m about to hire an attorney.

        • I filed last august I was thinking it was just me that’s been waiting close to year. I stayed on the chat from 7:30 to 12 and when they got they told me they have to send my claim to the DOL when it’s clearly been in adjudication since September 2020. I need to know who I can contact.

        • Lakesha,

          The Unemployment Office might be inundated with pending requests. Please consider the option of visiting an office in the vicinity if safe and feasible.

    • David,
      You are NOT alone. I have the exact same issue. I have talked to both live people on the phone and on chat and it has continued to be the message of: “Wait for an adjudicator”. At first they said 2 to 4 weeks, but now five months later, there has still been no progress. I have also had to move homes and try to keep things up.

    • David,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing.

      • My payment was approved on3/24/20 sent to the wrong bank so was rejected and they sent me a card. Got the card the first of April and here it is may 12 and nobody can tell me where my payment is or how longer before they resend it. Its been 8 months since I filed.

        • Same exact thing except in may 2020, they sent my back pay to a card I have never had. They sent me a new one with my back pay on it. Now one year later, after they let my claim sit for 3 months before a decision was entered into the unemployment system (they had the decision a few days after I filed in February but someone failed at their job at the unemployment office and never entered it into the system)
          I got a letter in may 2021 saying they sent my $3000 back pay to the same card in the letter from may 2020 which obviously the unemployment office was aware for an entire year that I had a new card that I was getting paid on. I am currently looking for my money everyday between Way2go and unemployment while they blame each other. Not having a clue who to contact about this and get real answers about where my deposit is and how it’s possible to have an open claim with successful payments every week yet my back pay gets sent to a non existent card for the second time

        • Stacey,

          There will be a delay owing to a shortage in staffing. Please follow up regularly.

      • If the unemployment office has ways to help why don’t they hire more people to take care of the claims they don’t seem to be doing I’ve been waiting 16 weeks and I’m going to be homeless come the end of month due to eviction

  21. Can I get someone to look at my claim? It’s been 5 months and nothing. I have lost everything because you dont get weekly checks. Can someone please look! Here it is Christmas. Need money to do anything. This is crazy!

    • David,

      I can understand your situation. The Unemployment Office might be inundated with pending requests. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • They cut me off by telling me I can know longer get unemployment, do to the fact that I haven’t been searching and turning in my job searches every week. An that is and was a ball face lie. They could have been more convincing with their lies. But they did do a fallow up and emailed me, but sad to say everything clearly stayed the same. Unemployment is not a gift, it is without doubt the peoples hard earn money, that has been given by the people for real hard time such as these we are truly having at this very moment now. It is foolish to tell another they don’t deserve their own money in time of need, that is a clear slap in the face and then give me reasons a child can easily see is completely and totally wrong. Try taking a childs piggy bank and see what happens. Take care and be safe

  22. I was trying to get an extension of unemployment benefit. I inadvertently open a whole new claim. Can you help me?

    • I am trying to get a hold of someone to find out the status of my claim which is the best email and phone number in Nashville to update and find out details

      • Foreal,

        The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

        • You’re telling everybody to find answers online… THERE ARE NO ANSWERS ONLINE!!! who exactly are you helping with these unhelpful comments? They need to help the people who are keeping their pathetic behinds employed! Jesus.

    • my last check of $6 is all I have and had to wait on that before I could file extension, which is a JOKE! The website is garbage! I’ve known folks to file and get thousands in back pay, I am missing 5 months of back payments and multiple emails and the reply I get was, if this is resolved please let us know in a reply. OF COURSE IT’S NOT RESOLVED! now my claim is 0.00 so God only knows if I’ll get any back pay! Beyond ridiculous! So while us out here, are going hungry, and losing our vehicles homes ect that we have worked hard for years to get, I hope whoever designed this website are happy and can sleep well at night knowing how many people are suffering due to this! Same with the stimulus they have dragged their heals to pass, I can bet none of them or their family members are missing a meal, or they would’ve passed it before the first ran out!

    • With my husbands I went in like I was filing a new claim. There it had most of his info saved, after a few questions they asked. It later asked if he was filing an extension I clicked yes.

      • I filed in April and still havnt recieved anything. When i log in and check it says i habe credits available. The way2go card keeps getting sent back and i cant even add my personal bank to get it direct deposit instead. I lost the apartment i had just gotten for my kids and i and had to move into a crampt basement. I needed this to help me keep the apartment after losing my job. This is ridiculous.. I have not been able to talk to a live person amd when i call the way2go unemployment # they say they can no longer keep sendung me the card because it doesnt have money init. I was told i needed the card to activate it and recieve the money.

    • Kathy,

      The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

      • I got approved and was paid for the first 2 weeks of unemployment. Now when I certify weekly it says . I can’t file a weekly certification for this claim. I’ve called and sent messages and done the live chat and all but cantnever get anyone on the phone. What does that mean when it says I can’t certify

        • Brandy,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  23. I have bad asthma and according to the CDC I’m not supposed to go back to work until phase 3 and I’ve submitted all the documents I need to but my unemployment case says it’s under review all of the sudden with no explanation. I haven’t spoken with a live person any time I’ve called about this (it always goes to a voicemail and says not to leave more than one message) and I’m freaking out because I’m almost at the point that I can’t pay for my groceries.

  24. I have a problem right now and don’t know who to get in touch with. I am on unemployment in TN, and they are taking child support payments out of my weekly benefits. However, they are not sending the child support to the state in order to be processed and as a result I am over $2000 behind on my child support. I don’t know what to do as the call center say they can’t help me and neither can the state child support office.

  25. Help tn boss filed a claim for i got va unemployment and now they want give it to because of that even tho i have never got a dime from tn

  26. I had to voluntarily Retire from my job of 14&1/2 years to become my Mothers in-home caregiver because she is terminally ill. My last Employer has this in my employment record. I filed for benefits and have applied for WAH positions but due to the COVID-19 no one is currently hiring and my benefits were flat out denied; even the DUA. Why was my situation just denied without the UI-DUA taking into consideration the conditions I had to take early Retirement? I need an appointment with the Knoxville, TN Unemployment Office to discuss and resolve but that information is difficult to find. Help??

    • Brenda,

      UI benefits are only offered to claimants who lose employment due to involuntary reasons. I am not sure if you’ll be allowed to physically visit the office. Please call the Claims Center for more.

      • How do I get in touch with an adjudicator. I’ve filed every sense my appeal. An still nothing. All my bill’s are behind. My credit is is shot to heck. Getting ready loose my car. If that happens how am I going to get to work. When my work comes back. This is just plain ridiculous. If we owed the goverment they would garnish wages an anything canto get their money. This is totally wrong.

      • Wen to file an extension on 12/06/2020 and now after a number amount of weeks for the first go around I had zero issues now all the sudden I have unresolved issues

      • Ij need someone to contact me. I need to file an extension and I need to talk to someone about the amount of money that I am receiving. Ty

        • Burlen,

          Please note this is a private forum and we do not have access to your claim. Please reach out to the Unemployment Office directly.

  27. Im so frustrated!!!! I have filed since April 8, 2020 and have not received anything…i have gotten through on chat line maybe twice and still nothing is accomplished…My seperation letter is on my account, I just dont understand…..I have nothing coming in and all my bills are behind!!!!! this is the worst experience i have ever had…

    • Hi Sondra,
      What I found is that you need to call literally back to back, leave messages even if it says to leave only one and email them as well at Make sure you include your name and claim number it will help to get someone’s attention.

      • I filed in april as well and still nothing. Is anyone else waiting this long? I’ve left SEVERAL voicemails. Sent SEVERAL emails and still nothing! The one time i actually got a live person they just told me to keep waiting…couldn’t tell me anything!

        • Joshua,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Sondra,

      I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

      • I had an appeal. Said would not get paid for the week I appealed. The appeal said would not get paid for that week I didnt job search. Why am I not getting paid for after that.

      • I have not received any information about my unemployment I have no money coming in I was took off work by my doctors because I am a high risk pregnancy but I am behind on my bills I just need to know what going on with my unemployment claim

      • I been trying to get an update on my claim and cant get throught to anyone. I send numerous emails and no response, I’ve been calling every morning for 2 weeks and never can speak to anyone.

        • Jamie,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  28. I can’t get a live person on the phone or chat room. I was wondering if anyone knows what to do if you have to provide medical documentation that has to be filled out by the doctor but that doctor is out of state?

  29. If this frustrating mess is set to detourant who ever done it done a good job it is absolutely miserable .I have payed taxes for 21yrs and have only drawn one time before .TN tax payers deserve better.!!!!!!

  30. Why aren’t there any information on here to file a complaint against this agency when this agency violates its own policies in order to keep individuals from collecting their benefits.

    • Government employees can’t be fired so they do no work. Talk to you like your trash. Hope Trump fires them all!

    • How would one get the name of a supervisor through the audit dept ? or who is above the audit dept that could be contacted ?

      • Terri,

        The names of certain departments and people will never be made public. If you would like to report fraud or similar incidents, you can get in touch with the Claims Dept. Please visit the official website for more.

        • I know you would think that this is some type of political game their playing because I’ve been filling my claim for 12 weeks and no answer, no response other than the same virtual computer response. you would think that they would take some of that stimulus money to go ahead and get staffed up to be able to handle the over flow of Claims its a shame on on governor because he’s to blame

    • So apparently you cannot certify by phone? Ive hunted the website and when i say hunted thats what i mean. Nothing is simple or easy to navigate. I tried certifying and after 20 minutes of nothing looked for the phone # for the TIPS line to certify. Nope! What a joke. Ive spent a rediculous amount of time for $275 on something that should be simple.


  31. I’ve been trying to certify my weekly claim for 2 weeks now,and I call the tips number and it says they are closed (Sunday) and there hours are 8am til 4pm .I don’t understand why it’s so hard to get unemployment benefits I have worked for 35 years and our government makes it so hard for Americans.illegals get More help then we do,and actually the taxes I’ve paid over them years I worked the illegalls benefits from it.its time for a change.

  32. I think they make it so hard as they don’t have to pay you unemployment I think it is a state cover up and a government oversize needs to notified I know Jeff sessions on a personal level I will be calling him via cell today to find out my option since no one at the tn unemployment calls you back

    • Please note this is a private forum and not a government website.

      You may contact the Unemployment Office on the phone numbers provided for paperwork.

    • John,

      Please note this is a private forum and we do not have access to your claim details. Please chase the Claims Center pro-actively until you get the payment.

  33. I’ve been trying since September to talk to someone. I’ve called every number you can find and listened to every menu that sends me to the website that doesn’t answer my questions. How can I reach a live person???

    • Pete,

      We do not have any information in this regard. You may want to check with the Labor Authorities or read further on the internet.

  34. I need to speak with someone about my a line that is holding me up from submitting my claim. I have called 1800-813-0950. Can I please get a number to speak with someone to get this resolve so I can file my claim?

    • Please look out for an option to speak to a representative on the same phone line.

      Alternatively, please consider applying online, over the internet.

  35. I file my first weekly cert in Sept of this year and i have yet receive any type of correspondence. I would like to know what is going on with the case

    • Please note this is a private forum. You can call the Unemployment Office on the phone numbers provided for an update on status.

  36. Thanks for posting this info about unemployment. I called the senators office in Nashville and was able to speak to someone. I was told that someone would be contacting me soon. I am hopeful since I was able to speak to a live person.

  37. Thanks to Kimberly for the idea to call your state representatives office. I called Rusty Crowe’s office this morning. I got a return call from The Department of Labor within two hours. They took my information and said my claim was approved and I would be paid back pay within 3 to 4 days.
    I had tried everything on the website and called any number I could and could not get to talk to anyone, or a reply to emails. This system is rediculious. Be sure and check to see who the representative is in your area of the state.

    • I had to call state representative for tennessee to get my claim approved I had been trying to call since September n I know I called 150 if not more n never got through nor did I get a return call or email until I called the state representative

        • I have been unable to reach anyone for weeks now and it’s going on my 2nd month. Called my state reps office and they submitted a ticket however no one has returned my call . Tried using the online chat option but it times me out every time .. also I’ve called and keep getting voicemail. Has anyone else experienced these problems recently? It’s very strange almost like the system is down or something.

  38. Martin stated above that the TIPS number 615-532-1800 had been corrected on this page. It has not, and I have no internet access to certify today. Can someone please give me the correct TIPS number to certify? Thanks

      • Hello, my benefits exhausted and this guy that works at tan unemployment Adrian stopped my payments so they did not start back for two wks. Claim exhausted refiled andi got a approved but no payments and no one will help me I can’t get anyone online or by phone . Please help I am broke and a single mom

  39. It’s a MIRACLE! For those that are still in “Limbo” you need to call the Tennessee State Senator’s office (Lee Harris) at 615-741-1767. I did this yesterday afternoon and as of this morning (four emails received from them)I have been approved and should receive a lump sum payment for the past six weeks within 72 hours. You’ll need to give them your claimant ID number and SSN but there are obviously some heads rolling this morning! Hallelujah Jesus!!

    Good luck all!

    • I work in state Senator Lee Harris’ office. OUR OFFICE IS NOT THE UNEMPLOYMENT OFFICE. Their phone number is: (844) 224-5818. If you would like to speak to your state senator or state rep, you can find out who that is here:

      Our office does not handle unemployment matters for individuals who are not Senator Harris’ constituents. We are more than happy to assist our constituents but we don’t have the capabilities to handle all unemployment inquiries. I hope this helps!

  40. I have been certifying my unemployment for over 10 weeks and have not received any funds whatsoever…. I have tried to contact you via email a couple of times – no response. I have called the local number, they told me to call Nashville and gave me a number that was a recording only. After reading all of the other comments, has anyone received unemployment from Tennessee. How are people supposed to live, pay their bills and such. What is the problem? What is a number I can call and talk to an actual live person who can answer questions. This is unbelievable and completely unacceptable.

    • If TN unemployment customer service is on here I had files my acct. Had fraud someone changed my bank account from my card . Tell me why I can’t change it back to my card I’ve got benefits on over a year every week? Then I go and file it as fraud and my acct was suppose to be stopped depositing benefits until it was fixed. And I see today that yesterday you took it upon yourself to go ahead and send the hacker all 4 of my last checks for almost $1400 so how do I get it back now since it’s your fault it was under fraud stoppage and you decided to pay the bank acct that hacked mine that clearly you’ve knew about for a month and want fix then just blatantly put it in their acct anyway . Can you please mail me a check for my funds you gave away to someone else ?

    • I am in the same boat as all these poor people. Began weekly certifications 2nd week of October and NOT ONE PAYMENT received to date. Every week is “In Progress”. I have called every number I could get my hands on (over and over and over – same recordings), I am emailing the TN Dept of Unemployment every couple of days but can’t any response from ANY ONE!! It’s a shame our previous employers paid taxes for our displacement situations, I think there obviously needs to be a Federal Investigation. Martin’s replies are despicable, unhelpful and obviously heartless!!

      • I am sorry you felt that way, Kimberly. We’re a private forum and cannot do much but advise. Since we receive 10s of questions in a day, we have to be crisp and to the point.

        You may consider visiting the nearest Unemployment Office for an update on your claim status.

    • Dawn,

      I can understand your frustration. Please note this is a private forum and we do not hold any links with the government.

      Since you’ve tried calling, the next step would be to consider the option of visiting the nearest Unemployment Office for an update.

  41. I’ve applied and have been doing certifications for a month now and received nothing. Every phone number I call tells me to go to the website. I’ve yet to get a response from emails that I’ve sent. This is already a stressful time without getting the run around from you all.

    • I see the reply visit your local office. Well the last time I did that, you can enter a lobby and speak to someone in the office from a phone in the lobby. The doors are locked so you can’t even get in the office. They say call Nashville which is just a recording. I got my first check then there has been nothing for three weeks, but in progress. You can’t even get a simple question answered.
      I even have a recall date from my employer. It is ridiculous.

      • Ralph,

        Thank you for writing. We’re a private forum and do not have access to your claim information to give you an update.

    • I am sorry to hear about the situation. Please note this is a private forum and we do not have access to the systems.

      If you’re not getting a response, I suggest that you consider visiting the nearest Unemployment Office for an update.

      • I’m in tennessee and I am at my 23rd week certifying. I get told I will receive payment In 3 days and it hasn’t happened yet. Each person on chat tells me a different story I did contact the senator to ask for help resolving this issue. It does not seem correct that a adjudicator is working on my claim with the length of time no one has contacted me what so ever!!!

  42. i have been waiting since July 19th
    I have certified every single week
    I am a grandmother raising three mentally challenged children. This is ridiculous to wait this long only to hear it’s in progress. I have written letters to our state representatives and I have yet to hear anything. I can’t through to a live person. I can’t exactly take three children to a local office and wait. Two are autistic and super hard to take out with lights and noises. What can I do

    • I am sorry to hear about the claim. Well, wish we could help you any further in this regard.

      You have to find time to visit personally or send a representative to inquire about the claim status. It should not take so long.

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