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Tennessee Unemployment Phone Numbers

Updated : August 27th, 2021

At times you just have to talk to a live person to get answers to your questions. TennCare’s main line phone number is 844-224-5818.

You can email, the Tennessee Department of Labor and Workforce Development at uiclaimsinfo@tn.gov.

If you are calling long distance to Nashville from Tennessee or from out-of-state then you can call (615) 253-8920 (Nashville area).

To file a claim through the Claims Center, please click here to find the phone number for your county.

If you live in Tennessee but worked in another state, you will file your claim for unemployment insurance against the state where your wages were reported. Some states, like Tennessee, take unemployment claims by telephone or over the Internet, from out of state residents. See the list for states that file unemployment claims by telephone or by Internet. If you worked in a state not listed, please contact your nearest Labor and Workforce Development Benefit Office to file your claim. For a Directory of Benefit Offices, choose Benefit Offices under the Claimant Services menu.

Weekly Certification

Claimant is liable for certifying his/her eligibility on a weekly basis as long as he/she is unemployed. If you do not certify, you will not be paid if your claim is approved later. If you are unable to access the TIPS line to certify, you should contact the office where you filed your claim as soon as possible.

TIPS Phone Numbers:

  • Nashville: 615-253-8920
  • Other Tennessee Areas: 1-800-689-9799

  1. My unemployment says payment overpaid but I have never received a payment. It also says my unemployment was sent to my account but I never gave an account. Says they paid me on the 9th. IO never got it. what should i do?

  2. Please someone help me I am so confused. I did my second application for unemployment in January. It just kept saying “In progress” . I haven’t worked in a year and I have used up most of my savings and have bills piling up. Now it tells me I did an address change. I did Not. It also says I am disqualified? I need help. I have called phone number after phone number and get no help. I don’t know what else to do anymore.

    1. That status checker does not update . I kno someone getting benefits and still says under review on tracker . Mayb if they update that a lot of us would kno more when we waiting 12-13 weeks and still nothing

      1. same thing is happening to me. I sat in the chat for 5+ hours today and the agent came into the chat and immediately left without saying a thing. I was not navigating other pages. I literally mean he was in the chat for maybe 3 seconds and left. What a joke this is.

        1. Tony,

          Please note this is a private forum and your query can not be actioned. Kindly contact the Unemployment Office.

  3. I have been trying to call, email & use the chat system for weeks now. All I need to do is reopen an existing claim. TN informed me that I had exhausted my benefits, so I attempted filing through VA, where I currently am. I was informed that there are still benefits payable to me through TN, but trying to reach them is ridiculously impossible. I got through on one call a few days ago, & the woman had me on speaker & acted as if she couldn’t hear me. Every other call that day went through. There is no issue with my phone or internet. I’ve been on hold with the chat system since 9am today. I’ts now 12:40 pm. I keep getting booted back to the virtual assistant for whatever reason. I know TN is not this busy- other states answer within hours if not immediately. People need help, & no one is returning any call, email or chat. This is ridiculous. My other comment was apparently deleted, so I’ll copy this & paste if it’s deleted again.

  4. My name is David Drake jr. I filed for unemployment back in August it took me back to February I filed weekly claims every week beginning in February up unroll last got everything caught up filed my claim an on my dashboard it still says in progress I’ve called twice a week since August an same meseges every time leave name and number and will get back to you I have not talked to a live person yet this is total B S I know they’re not that dam busy that it takes 6 months to look at a claim it still says in progress I am now homeless because of it what’s the problem why can’t they return a dam phone call

    1. David,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing.

      1. My payment was approved on3/24/20 sent to the wrong bank so was rejected and they sent me a card. Got the card the first of April and here it is may 12 and nobody can tell me where my payment is or how longer before they resend it. Its been 8 months since I filed.

        1. Stacey,

          There will be a delay owing to a shortage in staffing. Please follow up regularly.

        2. Same exact thing except in may 2020, they sent my back pay to a card I have never had. They sent me a new one with my back pay on it. Now one year later, after they let my claim sit for 3 months before a decision was entered into the unemployment system (they had the decision a few days after I filed in February but someone failed at their job at the unemployment office and never entered it into the system)
          I got a letter in may 2021 saying they sent my $3000 back pay to the same card in the letter from may 2020 which obviously the unemployment office was aware for an entire year that I had a new card that I was getting paid on. I am currently looking for my money everyday between Way2go and unemployment while they blame each other. Not having a clue who to contact about this and get real answers about where my deposit is and how it’s possible to have an open claim with successful payments every week yet my back pay gets sent to a non existent card for the second time

    2. I’ve had the same problem. I filed in July and it just says “In Progress”. I’ve never received a payment and when you submit a ticket they close it out without contacting you. Its very sad that Tennessee does this to their people. The people that work at the department of labor wouldn’t have a job if it weren’t for those of us that do not have a job. I’m filing a complaint with Governor Lee’s office there has to be someone that can help.

      1. Same. I already complained to the Governor’s office as well. I filed in July and was approved. STILL no payment and they “escalated” the claim 3 weeks ago. I’m about to hire an attorney.

        1. I filed last august I was thinking it was just me that’s been waiting close to year. I stayed on the chat from 7:30 to 12 and when they got they told me they have to send my claim to the DOL when it’s clearly been in adjudication since September 2020. I need to know who I can contact.

        2. Lakesha,

          The Unemployment Office might be inundated with pending requests. Please consider the option of visiting an office in the vicinity if safe and feasible.

  5. Can I get someone to look at my claim? It’s been 5 months and nothing. I have lost everything because you dont get weekly checks. Can someone please look! Here it is Christmas. Need money to do anything. This is crazy!

    1. David,

      I can understand your situation. The Unemployment Office might be inundated with pending requests. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  6. I was trying to get an extension of unemployment benefit. I inadvertently open a whole new claim. Can you help me?

    1. Kathy,

      The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

      1. I got approved and was paid for the first 2 weeks of unemployment. Now when I certify weekly it says . I can’t file a weekly certification for this claim. I’ve called and sent messages and done the live chat and all but cantnever get anyone on the phone. What does that mean when it says I can’t certify

        1. Brandy,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

    2. With my husbands I went in like I was filing a new claim. There it had most of his info saved, after a few questions they asked. It later asked if he was filing an extension I clicked yes.

    3. my last check of $6 is all I have and had to wait on that before I could file extension, which is a JOKE! The website is garbage! I’ve known folks to file and get thousands in back pay, I am missing 5 months of back payments and multiple emails and the reply I get was, if this is resolved please let us know in a reply. OF COURSE IT’S NOT RESOLVED! now my claim is 0.00 so God only knows if I’ll get any back pay! Beyond ridiculous! So while us out here, are going hungry, and losing our vehicles homes ect that we have worked hard for years to get, I hope whoever designed this website are happy and can sleep well at night knowing how many people are suffering due to this! Same with the stimulus they have dragged their heals to pass, I can bet none of them or their family members are missing a meal, or they would’ve passed it before the first ran out!

      1. Foreal,

        The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

    4. I am trying to get a hold of someone to find out the status of my claim which is the best email and phone number in Nashville to update and find out details

      1. Jennie,

        The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  7. I have bad asthma and according to the CDC I’m not supposed to go back to work until phase 3 and I’ve submitted all the documents I need to but my unemployment case says it’s under review all of the sudden with no explanation. I haven’t spoken with a live person any time I’ve called about this (it always goes to a voicemail and says not to leave more than one message) and I’m freaking out because I’m almost at the point that I can’t pay for my groceries.

  8. I have a problem right now and don’t know who to get in touch with. I am on unemployment in TN, and they are taking child support payments out of my weekly benefits. However, they are not sending the child support to the state in order to be processed and as a result I am over $2000 behind on my child support. I don’t know what to do as the call center say they can’t help me and neither can the state child support office.

  9. Help tn boss filed a claim for i got va unemployment and now they want give it to because of that even tho i have never got a dime from tn

  10. I had to voluntarily Retire from my job of 14&1/2 years to become my Mothers in-home caregiver because she is terminally ill. My last Employer has this in my employment record. I filed for benefits and have applied for WAH positions but due to the COVID-19 no one is currently hiring and my benefits were flat out denied; even the DUA. Why was my situation just denied without the UI-DUA taking into consideration the conditions I had to take early Retirement? I need an appointment with the Knoxville, TN Unemployment Office to discuss and resolve but that information is difficult to find. Help??

    1. Brenda,

      UI benefits are only offered to claimants who lose employment due to involuntary reasons. I am not sure if you’ll be allowed to physically visit the office. Please call the Claims Center for more.

      1. Ij need someone to contact me. I need to file an extension and I need to talk to someone about the amount of money that I am receiving. Ty

        1. Burlen,

          Please note this is a private forum and we do not have access to your claim. Please reach out to the Unemployment Office directly.

      2. Wen to file an extension on 12/06/2020 and now after a number amount of weeks for the first go around I had zero issues now all the sudden I have unresolved issues

      3. How do I get in touch with an adjudicator. I’ve filed every sense my appeal. An still nothing. All my bill’s are behind. My credit is is shot to heck. Getting ready loose my car. If that happens how am I going to get to work. When my work comes back. This is just plain ridiculous. If we owed the goverment they would garnish wages an anything canto get their money. This is totally wrong.

  11. Im so frustrated!!!! I have filed since April 8, 2020 and have not received anything…i have gotten through on chat line maybe twice and still nothing is accomplished…My seperation letter is on my account, I just dont understand…..I have nothing coming in and all my bills are behind!!!!! this is the worst experience i have ever had…

    1. Sondra,

      I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

      1. I been trying to get an update on my claim and cant get throught to anyone. I send numerous emails and no response, I’ve been calling every morning for 2 weeks and never can speak to anyone.

        1. Jamie,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      2. I have not received any information about my unemployment I have no money coming in I was took off work by my doctors because I am a high risk pregnancy but I am behind on my bills I just need to know what going on with my unemployment claim

      3. I had an appeal. Said would not get paid for the week I appealed. The appeal said would not get paid for that week I didnt job search. Why am I not getting paid for after that.

    2. Hi Sondra,
      What I found is that you need to call literally back to back, leave messages even if it says to leave only one and email them as well at uiclaimsinfo@tn.gov. Make sure you include your name and claim number it will help to get someone’s attention.

      1. I filed in april as well and still nothing. Is anyone else waiting this long? I’ve left SEVERAL voicemails. Sent SEVERAL emails and still nothing! The one time i actually got a live person they just told me to keep waiting…couldn’t tell me anything!

        1. Joshua,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  12. I can’t get a live person on the phone or chat room. I was wondering if anyone knows what to do if you have to provide medical documentation that has to be filled out by the doctor but that doctor is out of state?

  13. If this frustrating mess is set to detourant who ever done it done a good job it is absolutely miserable .I have payed taxes for 21yrs and have only drawn one time before .TN tax payers deserve better.!!!!!!

  14. Why aren’t there any information on here to file a complaint against this agency when this agency violates its own policies in order to keep individuals from collecting their benefits.

    1. i know i moved to indiana and was laid off and have to file my claim through tennesse and its been mounths its the end of the year car repoed christmas time and cant get my benifits bet some one at tennessee and indiana unemployment will have a great christmas after all they ll have our money to spend !

      1. WHERE IS OUR UNEMPLOYMENT FUNDS ? WHATS REALLY GOING ON ? WHY WONT THEY PROCESS OUR UNEMPLOYMENT CLAIMS .I THINK WE SHOULD ALL FILE A PETITION TO HAVE THE GOVERNOR REMOVED

    1. So apparently you cannot certify by phone? Ive hunted the website and when i say hunted thats what i mean. Nothing is simple or easy to navigate. I tried certifying and after 20 minutes of nothing looked for the phone # for the TIPS line to certify. Nope! What a joke. Ive spent a rediculous amount of time for $275 on something that should be simple.

    2. How would one get the name of a supervisor through the audit dept ? or who is above the audit dept that could be contacted ?

      1. Terri,

        The names of certain departments and people will never be made public. If you would like to report fraud or similar incidents, you can get in touch with the Claims Dept. Please visit the official website for more.

    3. Government employees can’t be fired so they do no work. Talk to you like your trash. Hope Trump fires them all!

  15. I’ve been trying to certify my weekly claim for 2 weeks now,and I call the tips number and it says they are closed (Sunday) and there hours are 8am til 4pm .I don’t understand why it’s so hard to get unemployment benefits I have worked for 35 years and our government makes it so hard for Americans.illegals get More help then we do,and actually the taxes I’ve paid over them years I worked the illegalls benefits from it.its time for a change.

  16. I think they make it so hard as they don’t have to pay you unemployment I think it is a state cover up and a government oversize needs to notified I know Jeff sessions on a personal level I will be calling him via cell today to find out my option since no one at the tn unemployment calls you back

      1. My unemployment got approved 3 weeks ago and I still have not received no payment what do I do who can I call this is not right

    1. Please note this is a private forum and not a government website.

      You may contact the Unemployment Office on the phone numbers provided for paperwork.

    1. John,

      Please note this is a private forum and we do not have access to your claim details. Please chase the Claims Center pro-actively until you get the payment.

  17. I’ve been trying since September to talk to someone. I’ve called every number you can find and listened to every menu that sends me to the website that doesn’t answer my questions. How can I reach a live person???

    1. Well, TN has issues when it comes to reaching out for help.

      The only alternative left for you is to visit the nearest Unemployment Office.

    1. Pete,

      We do not have any information in this regard. You may want to check with the Labor Authorities or read further on the internet.

  18. I need to speak with someone about my a line that is holding me up from submitting my claim. I have called 1800-813-0950. Can I please get a number to speak with someone to get this resolve so I can file my claim?

    1. Please look out for an option to speak to a representative on the same phone line.

      Alternatively, please consider applying online, over the internet.

  19. I file my first weekly cert in Sept of this year and i have yet receive any type of correspondence. I would like to know what is going on with the case

    1. Please note this is a private forum. You can call the Unemployment Office on the phone numbers provided for an update on status.

  20. Thanks for posting this info about unemployment. I called the senators office in Nashville and was able to speak to someone. I was told that someone would be contacting me soon. I am hopeful since I was able to speak to a live person.

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