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Texas Unemployment Benefit Questions

When will my first benefit check arrive?

If you are deemed eligible, your first benefit check should arrive during the 3rd or 4th week post filing the initial claim. The payment you receive is for the 2nd payable week and will be issued by the TWC. The first week is considered as the waiting week for which you are eligible but you won’t be awarded any benefit checks during this week. However, you will be paid for the waiting week after the 3rd or 4th week.

If you don’t have any income or deductions and you continue to file your weekly claims, your payments will be as follows:

  1. File claims for 1st and 2nd week – payment will be given for 2nd week alone
  2. File claims for 3rd and 4th weeks – payment will be given for 3 weeks
  3. File claims for other 2 week periods – payment will be awarded for 2 weeks

Are UI Benefits Taxable?

Yes, benefits are taxable.  The Internal Revenue Service (IRS) wants you to report your UI benefits as income.  TWC (Texas Workforce Commission) mails statements in January that tell the total amount of benefits paid to you during the calendar year.  You can also call Tele-Serv for the amount.  TWC report this amount directly to the IRS.

You may opt to have a portion of your benefits payment withheld for your taxes. If you wish to do so, then complete and return the tax withholding form we send to you by mail.

What to do if you move From Texas?

Tell TWC right away if you change your mailing address because:

  • Texas Workforce office gives your new address to Chase Bank, which sends you the TWC UI Visa debit card and debit-card account information.
  • The U.S. Postal Service does not forward some TWC documents that require a response. If you do not respond on time, you might not obtain benefits.
  • We mail other important benefit and appeal documents, as well as IRS forms, to the address we have on record, so please keep it current!

Change your address online at Unemployment Benefits Services. After you log on, select Contact information or call a TWC Tele-Center to speak with a customer service representative.

More Questions?? Read Q & A Benefits Section

95 thoughts on “Texas Unemployment Benefit Questions”

  1. James says:

    When will I received my debit card?

    1. Sam says:

      James,

      Please call the Claims Center for an update on the Debit Card.

  2. James says:

    I submitted a claim and it says it was processed 11/19/18 however nothing is showing as deposited in my account. Is that correct? How many days does it take for it to appear?

    1. Sam says:

      James,

      If it’s your first claim, there will be a waiting week. If you still haven’t received the payment, please call the Claims Center for an update.

  3. Daniel says:

    I am past the 2 x weekly benefit amount and have returned to work full time. I have not received the waiting week yet. So i requested it online. How will i know if i get it and how long does it take to get it?

    1. Sam says:

      Daniel,

      Please call the Claims Center and speak to a representative for precise answers to all your questions.

  4. robert wagner says:

    I am a little confused about the hold week in Texas. So my claim was filed online on the 9th of September. The I signed back in on the 11th to see if I had to submit anything else. There was the link click to “request payment”. I did and then it had me fill out and answer questions about making any money, blah, blah. It now states that the next time I can request is the week of the 23rd. Yet my whole claim is still waiting on employers response. I am not worried about that, been at same job for 5 years. The company moved me to Texas from Atlanta then 11 months later fired me and could not even tell me in person or give me a separation notice. They had another supervisor my equal tell me I was fired. Still have not been told why, 17 days after. Anyway, I was told I qualify for the max payment. When I request payment on the 23rd will it be for 2 weeks plus the 2nd week, leaving the first week to be the hold week? I am trying to figure that out..

    1. Sam says:

      Robert,

      It looks like your claim is still under processing. If you think your employer might contest your claim, please keep supporting documents handy and file for review if they reject on the basis of feedback from your employer.

  5. Jerry says:

    I am being relocated with my current employer. My wife will be moving with me. Can she collect unemployment and what does she need to provide to collect

    1. Sam says:

      Jerry,

      Your wife might not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  6. Christy says:

    Am I elegible for unemployment. The physician I work for for one year sold his practice. The new Dr. spoke with me and told me she wasn’t she could afford to keep me on because of my pay rate. She guaranteed me that she would give me one month notice. This was a verbal guarantee. The day she finalized the purchase of the practice she had her reception contact me and tell me she wasn’t keeping me with the purchase of the practice. She cut me loose and said I could not receive my 30 day guarantee notice. She did keep two other employees. There were 3 of us in the practice. Am I eligible to file and receive on either Dr. the seller or the purchaser.

    1. Sam says:

      Christy,

      If your job was terminated due to involuntary reasons, you will qualify. Please make sure to keep supporting documents handy in case of a dispute.

  7. Mukta says:

    I have been laid off my full time job a month back. I have been offered a part time job for 28 hrs a week. Would I still be eligible for unemployment benefits?

    1. Sam says:

      Mukta,

      It depends on the rule in your state. Please call the Unemployment Office for clarification and apply accordingly.

  8. Arlie Robbins says:

    I was laid off after 17yrs. Ive been applying had a couple of interviews. Still nothing. Im still applying to places that are hiring. Alot of places need experience. I was thinking about going to a 10 month program at a school in san antonio texas. Would i still be able to apply for unemployment? Ill be looking for a job to work after school hrs until schooling is done.

    1. Sam says:

      Arlie,

      If the schooling course if approved by the govt., you might be eligible to attend and claim at the same time. Please contact the Unemployment Office.

  9. sharon says:

    I went from working full-time to part-time hours since the company has cut hours. When applying for unemployment would I apply during the week that my hours are being cut or do I wait until the end of the week.

    1. Sam says:

      Sharon,

      Please say the hours are being cut. You can be eligible to claim partial UI benefits.

  10. Josee Reynolds says:

    I’m currently working at Wal-Mart. And I am about to be fired for my attendance. Will I qualify for unaploymeny for about a month

    1. Sam says:

      Josee,

      You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  11. Marsha says:

    I was layed off in July from a company I worked for for 6 years and am entitled to unemployment benefits. I then took a 4 week contract job from a recruiting company that did not contribute to unemployment. The contract job is now done. Do I first need to file for unemployment using the recruiting company as my last job? I know benefits will be denied. How can I apply for benefits against the company I worked for previously?

    1. Sam says:

      Marsha,

      I am not sure of a definite answer in your case. Please call the Unemployment Office for clarification and apply accorrdingly.

  12. Margaret Delgado says:

    Can I get the federal extension through Texas, where I have resided for the past 14 years?

    I’m a Texas resident and interstate unemployment benefit recipient of GA because that is where my previous employer paid insurance; I traveled nationally for work. GA benefits ran out at week 14. I was told by GA DOL, there are no extensions. When I inquired about a federal benefits extension, I was told to pray to God and keep on looking for a job was my only option. The interstate program is a mess because GA pays according to GA cost of living, not Texas and there is no way to leverage their employment job search assistance as all the jobs listed are in GA.

    1. Sam says:

      The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

  13. Linda says:

    My husband was laid off (in TX) in Oct 2016 and collected unemployment until the full benefit amt was paid out. Its now Aug 2017 and he still has not found a job, despite several interviews and applying everywhere he can. Can he reapply for unemployment benefits again if he hasn’t worked since he was laid off? If yes, when can he reapply? now? or does he have to wait until original benefit year is over?

    1. Sam says:

      Linda,

      As far as I am aware, Unemployment Insurance benefits are a one-time affair.Please call the Unemployment Office for further details.

  14. Tyler says:

    I just requested my waiting week,how long does it take for me to receive it?

    1. Sam says:

      You should receive the payment immediately after the waiting week is over. Ideally, it should not take more than 7-10 days including the “Waiting Week”.

      Please call the Claims Center if you do not receive the payment on time.

  15. Dawn says:

    I was on workmans compensation for almost a year. I have returned to work but business is closing. Am I eligible for unemployment with only having a couple months back at work?

    1. Sam says:

      Yes, you can be eligible since you’re probably going to be laid off after the business shuts down.

  16. Steve Wallace says:

    It looks like I have one week of benefits remaining plus my waiting week. How do I claim just the one week? Select “Yes” I worked in week 2 on the claim form?

    1. Sam says:

      I am not really sure. Please call the Claims Center for further instructions in this regard.

  17. Mike Creel says:

    I was just laid off after 1 year of employment. They will keep me on payroll until the end of May. Can I draw my unemployment now or do I have to wait till the end of May?

    1. Sam says:

      Please wait until the payments are over and you can apply once the payouts are complete.

  18. Nancy Lopez says:

    If I paid unemployment taxes in Puerto Rico, am I eligible to receive unemployment benefits in Texas?

    1. Martin says:

      You should consider applying from the state where the taxes were paid. You can apply online (if residing in Texas and transfer them over later).

      Please call the Unemployment Office for clarification.

  19. Jean says:

    I just received a job offer but will not start for another 2 weeks. Do I still need to apply to openings and complete the Work Search Log until I start?

    1. Martin says:

      You can continue receiving UI benefits until the job assignment starts.

      Please speak to a representative for further instructions in this regard.

  20. Gracie Montes says:

    Ok well I suppose to receive a payment for August 1 but I didn’t so wats goinh on

    1. Martin says:

      Please note this is a private forum. Call the Claims Center on the phone numbers provided to ascertain the payment status.

  21. Judy says:

    Hello – I found this below for the state of Georgia. Is Texas the same?

    “Does retirement pay have any effect on my benefits?
    If you are receiving a retirement pension from a base period employer, the pension may be deductible from your weekly benefit amount if your employer contributed 50% or more toward the pension fund. If the pension payment is determined to be deductible, the department will reduce your weekly benefit amount dollar for dollar by the weekly amount of the pension that is attributable to the employer. NOTE: If your pension is from an employer you worked for before the base period, it is not deductible. The receipt of Social Security is also not deductible, although you do have to be available for full-time work. “

    1. Martin says:

      It will be quite similar. Please call the Unemployment Office to confirm.

  22. Omar says:

    I know I will be terminated soon and I’ve been in this company for 11 months, my question is if I withdraw from my IRA to be able to survive is that going to be deducted from my weekly claim? this company did not contribute any money to my retirement but my previous company did, I will be paying taxes and an extra 10% penalty to take some money and I would like to know is this going to impact my weekly eligible amount

    1. Martin says:

      It will have a bearing on your UI claim. To ascertain the dynamics, please call the Unemployment Office in your state since each state has its own rules in this regard.

  23. Jenny says:

    April, 2015, I was laid off after 13 yrs. I received severance package, which I had to live on since then. I was told that I could apply for unemployment benefits, but have not. I did not look for other job, since I am over 70 yrs old. Is it too late to apply for benefits? Now I have nothing.

    1. Martin says:

      The age may be a hindrance. Please call the Unemployment Office to obtain further details.

  24. K. Smith says:

    I submitted my 1st time unemployment on June 12, 2016, but I forgot to print out the confirmation. I remember seeing a message similar to “system will be unavailable”, but my request was still accepted. However, it still doesn’t show that I have any requests. Is there any way to figure this out? Thanks!

    1. Martin says:

      Sure. You may call the claims center on the phone numbers provided for further information.

  25. Gary Schornick says:

    I filed for unemployment on May 23rd – for the first time in my life. I have not received any payment to date. When I call the auto system, the message just says that there is some issue with application, and they will contact me. I have called their office 8 times now to speak to a representative, but keep getting a “we can’t take your call right now” message. How can I find out what the issue is if I can’t get anyone on the phone. My family needs this money – and I’m getting nowhere. Would it help me to go to the local TWC office? Very, very frustrating!

    1. Martin says:

      Well, the first claim takes anywhere between 7-10 days to be processed and disbursed.

      You may try logging into your account online or visit the nearest office if the phone lines are busy.

  26. FONDIE SMITH says:

    BEEN GETTING UNEMPLOYMENT WAS OVER TURNED AND NOW COMPANY WANTS THE MONEY PAY BACK. HOW CAN I PAY BACK WHEN I NOT WORKING.

    1. Martin says:

      You can call the Unemployment Office in your state for further clarification.

  27. bill says:

    i am going to be let go by my employer because of my blood pressure isnt low enough to pass a physical even though i am under a doctors care will i be able to file for unemployment

    1. Martin says:

      Well, it may be considered a voluntary reason. Please check further with the Unemployment Office in your state by calling them.

  28. Bruce Whitehead says:

    Did not receipt unemployment chack this wee, after submitting the necessary data.
    Who do I contact for information?

  29. RITA says:

    I work for oil industrial however my company has been doing lay offs. I still have I job but they have cut my hours from 40 hours plus to 28 to 32 hours a week. Can I get unemployment.

    1. Martin says:

      Yes, you can be eligible for the lost hours.

      Please consider applying.

  30. latisha says:

    I was laid off and im getting my unemployment but my funds ran out and my case don’t end until Aug of 16 I still haven’t fought a job I’ve worked all my life never filed before do they supposed to go back and add all the money from all my yrs of working how do these works

    1. Martin says:

      I can understand your situation. Unfortunately, there is no extension available.

      Please inquire further with the labor dept in your state.

  31. Shay says:

    I was laid off of my job after a contract job ended a month ago. However, I live in Nevada and I can’t find any work here at all. However, I have been applying for work in Texas and wanted to know since I will be leaving here soon, to go to Texas is their anyway I can transfer my unemployment to Texas or can I still file my weekly claim with Nevada until I find a job?

    1. Martin says:

      One must claim from the state where they last worked.

      You can continue claiming from Nevada or even have them transferred to Texas if you move there. Claiming online is the best way.

  32. Terry W. says:

    Is there a compensation program available to full-time students with a part-time job? I have an employer that is willing to hire me PT while I go to school FT but I still have to support my family of 5.

    1. Martin says:

      Unemployment Compensation is only provided to those who work full time.

      Please check on your eligibility with the labor authorities in your state.

  33. LaShawn says:

    I was injury on my job and was receiving workmans comp until they sent me to their designated doctor and they say i was at medical maximum income so they suppened my income. So i had to get an lawyer that was disputing my case because i still need surgery and it could take two to four months with my situation. Can i file for partial are temporary benefits even if i still have my job but no income at this moment.

    1. Martin says:

      You will not qualify since unemployment insurance benefits are only provided to those who’re able and available to work.

  34. Jan Edwards says:

    I was fired on Feb 14 of 2015. Can I still file for unemployment now? I worked as a security officer with a class A certification. My boss fired me because she said I had lied to her. That was not the case.

    1. Martin says:

      You must have filed as soon as you became unemployed as they consider 4 of the last 5 calendar quarters to determine eligibility.

      Please call the claims center and proceed accordingly.

  35. edward says:

    If I am still employed but have no work because of the oil industry slow down can I receive benifits

    1. Martin says:

      If you’ve exhausted allocated weeks of benefits, you cannot apply again.

      If there are benefit weeks left in your kitty, please consider applying.

  36. Cathy says:

    If I retire from the military, can I collect unemployment? At our retirement briefing they briefed that we could.

    1. Martin says:

      You should be able to if you’re actively looking for jobs.

  37. Mitchell overcash says:

    My branch has recently shut down and they told us we have to work out of marshall tx which is 300 miles away from home and previous branch. I’ve tried making the trip but it’s not economically possible. Since I was displaced, if I quit with or without a notice will I be eligible for unemployment?

    1. Martin says:

      Generally, involuntary quits are not considered. However, there can be exceptions like yours.

      Please speak to the customer service and apply accordingly.

  38. Robert Gauna says:

    i work for a company that hired me as carpenter , but they have us digging holes, doing concrete work, ect. My question is can I turn in my two week notice and collect unemployment for not doing what I was hired for . I have no experience in concrete work, also wasn’t hired to dig holes.

    1. Martin says:

      Please make sure your employer is paying taxes that contribute towards UI funds in your state.

      If you quit voluntarily, you will not be eligible.

  39. ECS says:

    I know I can collect unemployment benefits because they reduced my hours, but will they deduct the hours that I am working from my unemployment check.

    1. Jeff says:

      They will calculate it on the reduced hours only. So there is no question of any deduction.

  40. Tonya says:

    I have recently been laid off after 28 years of employment. I have been offered 6 weeks of separation pay to be paid out over a 12 week period. This will total approximately the same weekly pay as my unemployment benefit. Can I collect both the separation pay and the unemployment benefit pay at the same time?

    1. Adrian says:

      Please consider applying for unemployment insurance after the payout period ends.

      You may not qualify for it since you’re drawing separation pay.

  41. Ruben says:

    Can you work parttime and collect unimployment? 15 hrs per week

    1. Adrian says:

      If there was a reduction in the numbers of hours worked, i,e if you were working full time and they dropped it to part time, you can claim.

      Otherwise, if it was a designated part time job, please call the customer service and apply accordingly.

  42. Sharon McDafs says:

    I have recently married. How do I change my name to my married name and are there documents that Texas Workforce needs to complete this transaction?

    1. Adrian says:

      Please call 800-939-6631 to check for procedure.

  43. Joan Williams says:

    Our employer has notified the staff that they will be unable to make payroll for the next 30 days, are we entitled to file for unemployment benefits even though we have not been laid off?

    1. Adrian says:

      You should be. Please consult your mgmt and apply accordingly.

  44. RUSSELL KERBY says:

    my son was layed off applied for benefits…turned down for not enough money he worked for 14 months at same place.

  45. jerry golden says:

    I’VE been working for Dyncorp International for almost 20 years now here in Germany, for full my contact to the end of Dec 31,2013,I’VE been layoff now due to the Germans saying I’ve been here to long and I have family members here do i qualified for unemployment from the state of Texas scent the Company is in FT.Worth. THANK YOU

  46. KAREN says:

    I WAS CALLED ON THE PHONE AND INFORMED THAT THE OPERATIONS MANAGER AND GENERAL MANAGER FELT IT WAS BEST IF THEY SEVERED TIES WITH ME AFTER I HAVE COMPLAINED OF WORKPLACE BULLYING AFTER EIGHT YEARS OF BEING A BILLING AND COLLCTION MANAGER AND SEEING THE MISCONDUCT THAT THEY PUT UPON EMPLOYEES THAT THE GENERAL MANAGER DOES NOT LIKE CAUSING THEM TO QUIT I WAS THE LAST ONE IN THE OFFICE THAT DID NOT BELONG TO HER CLICK AND WHEN I SPOKE UP AFTER A EMPLOYEE SPOKE TO ME IN A DEGRADING TONE I WAS LET GO THAT EVENING. I HAVE NEVER BEEN GIVEN A VERBAL WARNING NOR A WRITE UP IN MY WHOLE TIME OF EMPLOYMENT. DOES THIS TYPE OF FIRING EXCLUDE ME FROM UNEMPLOYMENT BENEFITS?

  47. Kevin says:

    I was laid off, collected unemployment, got a job, had it for 2 1/2 months, company relocated to Colorado, I was let go can I re-file and collect the balance of my unemployment ?

    1. Shan says:

      I was laid off, collected unemployment in 2015 and received the full amount alotted. I have not been able to find a job and now in a new year of 2016 can I re-file?

      1. Martin says:

        Please call the Unemployment Office to inquire if there is any balance in your account and apply accordingly.

  48. Serena says:

    If im fired due to my son being sick and i couldnt come to work but have notes from his doctor will i be eligable for unemployment benefits

    1. kathy says:

      Have you explored alternatives? Do your best to maintain a good employment relationship. If you get fired initiate a claim and explain your side.

  49. benjamin Serrtuche says:

    I am currently working overseas in a war zone. I was curiouse to know if I demobilize on my own will I be eligible for unemployment benefits. The Forward operating base I am at in Afghanistan is closing and I would like to go before it closes do to safety reasons.

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