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Texas Unemployment Phone Numbers

In order to speak with a customer service agent, call the unemployment benefits Tele-center at 1-800-939-6631. Business hours are 7:00 a.m. to 7:00 p.m. Central time, 7 days a week.

Or, choose from a Texas unemployment phone number below. Depending on the specific need, unemployed Texans have several options for reaching the Texas Workforce Commission by phone.

Here are the most commonly dialed numbers:

TWC Unemployment Phone Numbers

  • TWC customer relations: 800-628-5115
  • Tele-Center, CSR Help Line – 800-939-6631 (All days, 7 a.m. to 7 p.m.)
  • Tele-Serv, Automated Phone – 800-558-8321
  • Debit Card Help: ReliaCard customer service – 800-657-6343
  • Overpayments: 512-936-3338
  • Labor market data: 866-938-4444
  • Vocational rehabilitation: 800-628-5115
  • Technical support: 800-939-6631
  • Fraud reporting hotline: 800-252-3642
  • Appeals: 512-463-2807
  • Appeals Fax: 512-463-8011
  • Tax services: 800-832-9394 (option 1) or 512-463-2699

Unemployment Discrimination Complaints

  • TWC Civil Rights Division – 888-452-4778
  • Equal Opportunity and Compliance – 512-463-2400
  • U.S Equal Employment Opportunity Commission – 800-669-4000
  • TTY – 800-669-6820
  • Fraud and Program Abuse Reporting – 800-252-3642
  • Hearing Impaired Dial for RelayTexas – 711

    • Dear James Ross,
      Have you already called the Texas Unemployment Office? If not, you can go down in person.

      In order to speak with a customer service agent, call the unemployment benefits Tele-center at 1-800-939-6631. Business hours are 7:00 a.m. to 7:00 p.m CT for all seven days.

      Tele-Serv also has an “Automated Phone” – 800-558-8321

      Please call and find out the right address for whatever city you are in in Texas. If you are a Vet, you can also go to your local VA hospital for assistance from a social worker.

      Best,

      Jean

      • Nobody ever answers this line. I have been turned down for my last 4 unemployment weeks which is a month of no funds. They say to call this number and I have been calling it since early November. It just says we are too busy to take your calls and that’s it! No other recourse at all. Does anyone know what office deals with unemployment benefits? I have tried a couple and nobody is ever there plus a sign on the doors say we don’t deal with unemployment.

        • Hi, there – many unemployment offices are inundated with calls right now. You may have to try several times before you get through. Don’t give up.

  1. I’m having issues logging into my Texas unemployment account. It shows I have been disabled due to possible identity theft. That occurred when I received my id.me account and verified. Now, I am unable to log in and I’ve called everyday for over a week now with no call back. How can I get my account working again?

    • Bryan,

      The phone lines will continue to be busy for a while. Please consider visiting an office in the vicinity if safe and feasible.

      • Yes I need to know who I need to talk to regarding my identity I sent all of my credentials over a month ago but still no change I’m about to call the news I understand the fraud has gotten bad but I’ve jumped thru the hoops as asked m now I only get told to wait it takes time. Unfortunately time is not a luxury those of us on unemployment have a lot of I can really make Twc look bad I have my conversations recorded and I got a different answer every time I’ve called so unless I get a call and some help I have a phone interview today with channel 5 so you all should find a different person to try and railroas

  2. I applyed for benefits they sent it to me but they messed up on my address it put me as possible fraud .. then I had to get my id which took over 7 1/2 months when I finally got my id they sent my benefits back

  3. Guys, not sure who or what this site is or does… BUT, The Appeal Commission FAX isn’t working.
    It’s kind of difficult to send an appeal, by the deadline, when the FAX isn’t working.
    Plus, no one is answering phones, no email listed to send anything.
    Its kind of difficult to meet the expectation when there are restrictions…and those restrictions do not work.
    The attempted Appeal Commission FAX that was attempted was: 512-475-2044

    This was the number on the form: Unemployment Benefits Appeal Form (the PDF download on the website)
    Seems like there is a massive PLOY to make sure people get rejected and then DISCONNECT so no one can file an appeal… for crying out loud.. I applied for my appeal in Nov 2020, and JUST had my hearing a week ago.
    Not to mention, the rumor is that the state (Texas) i9s out of money, and the reason Abbott opened up the state from COVID restrictions is because of this.

    Whats going on? I have to file this appeal by tomorrow, and NONE OF THE FAX NUMBERAS ARE WORKING!!!

    • Greg,

      Please note this is a private forum and we do not have access to your claim file. There will be a delay considering the pendency. Please continue following up regularly.

  4. Please call toll-free (877) 892-3024 as soon as possible, but no later than Jun 29, 2021, to discuss your eligibility. If you do not call, TWC will not pay you benefits.
    I have made more than 200 calls to this number and nobody answer, I even bought a bluetooth device, to make the calls and not to get tired.
    I need the unemployment because the economy is bad and were I am working they give layoff every two months and the company rehire me usually after two weeks. Unemployment help me smooth my weeks between layoff and my job.

    • They give me a message to call that same number over and over before such ,such and I’ve called and the can’t take my call for there call volume, now I’m fixing to be kicked out of my place that I live because y’all don’t never pay me y’all pay me out of the blue and then you don’t pay me I get the same message time and time again I ain’t been paid but just a couple of times since December and I just don’t understand it if you’re going to you need to talk to me then how come you don’t call me or how come you don’t give me a number that I can actually talk to somebody I just a waste of your time and mine and now.

      • Eugenia,

        We can understand your condition. Please note this is a private forum and do not have access to your claim file. Please consider the option of
        visiting an office in the vicinity if safe and feasible.

    • Eduardo,

      Please consider the option of visiting an office in the vicinity if safe and feasible. The Unemployment Office might be inundated with pending requests.

      • Hello I was approve from may 2020 to may 2021 but in March my benefits ran out so they told me they were going to extend my benefits but instead they put in a claim for PUA I had been trying since March to get a hold of someone and they tell me it takes 21 days to make changes . I recently got a hold of a TWC worker and she said that they made a mistake they were suppose to give me extended benefits not file a claim for PUA and she would put in a request for them to reverse it and to allow me to receive my weeks of payment request she said someone will call me . I receive an email to call this number and leave my contact info so I did but I haven’t heard anything since than . I been requesting for someone to call me and no one has !!!

      • Where is an office in Dallas Tx? I don’t see one online. Only employment not unemployment. Thank you

      • how about we all get together and file for a lawsuit against twc and their broken system also their workers seem like they are taking naps when they answer the calls and get mad because we woke them up to help us getting our payment request and that 877 number is bullshit its given to us every time we request our payments they dont answer and they dont care and fuck the person who replies to this message

  5. I was told to call this 877-892-3024 number on June 14th, and I have been, every day since then, hundreds of times a day, and I always get a recording saying, “due to high call volumes we can not accept your call at this time.” So I called TWC back yesterday, June 25th, and the guy tells me that, because I didn’t respond to some notice I wasn’t given my account was put on hold. He told me to file an appeal. While walking me through the appeal I had to leave for an interview. I called TWC again today to try and get them to walk me through the appeal process and the lady tells me that I needed to call either 877-892-3895 or 877-892-3024, the number I’ve been calling for the last two weeks to no avail… Because THEY put my payments on hold because I needed to call them and that THEY are the only ones who can fix it and THEY PUT THE HOLD ON MY PAYMENT CAUSE I HADN’T CALLED THEM!! I’ve been calling them for weeks now and I think the regular TWC number has me blocked somehow. I don’t know what to do. I need help

    • Brandon,

      The Unemployment Office might be inundated with pending requests. Please consider the option of visiting an office in the vicinity if safe and feasible.

  6. WHEN I REQUESTED UNEMPLOYMENT BENEFITS SUNDAY MAY 16 BY PHONE,
    I WAS TOLD TO CALL 877-892-3024. THEY NEEDED ADDITIONAL INFORMATION.
    I HAVE BEEN RECEIVING MY BENEFITS SINCE JULY. I HAVE TRIED TO CALL BUT JUST GET VOICE MAIL SAYING WE CAN NOT NOT ANSWER BECAUSE OF ONGOING PANDEMIC.

    • I’m having the exact same issue.. it’s terrifying. The only workers who answer aren’t actual TWC agents therefore can’t resolve the matter. They transfer me to the 877 number but I still haven’t gotten one single TWC agent on the phone or to correspond via the portal in the almost 2 weeks since I filed my last claim. I’ve been calling from 7-6 non stop from two phones and simply can’t get an actual TWC agent to speak to me for even 30 seconds..

      I hope you’ve had luck…

  7. I have applied for unemployment on March 7 at which time I was told that I was ineligible due to additional information that was needed. I was given instructions to call 877-892-3024 to provide the additional information. I have called that number over 200 times and cant get through. How is someone to provide additional information when there is no way to communicate? To my surprise, I received three payments in April and thought, “Great this must be cleared up.” But, when I requested payment on Sunday May 4th my request was denied with no explanation. Again, I was told to call the 877 number which I still cant get through. So, I have no idea what is need or why I was denied. I have been told that the TWC office related to the 877 number is understaffed. Can we just think about that for a moment, the Unemployment office is understaffed to answer calls from people that are needing jobs. It is totally unacceptable that myself or anyone else cannot provide what information is need so that we can have money that is owed to us for bills and food. Who can help me? Regional Manger? State manager? Please contact me at the email address provided with a solution not an excuse that you are understaffed.

    • I to are having the same problem can you please email me or call the number that you have on file please

      • Herman,

        Please note this is a private forum and we are not in a position to convey your message to the authorities. Please check online.

    • Frank,

      Whilst we understand this might be a difficult time for you, please note this is a private forum and we do not have access to your claim. You may want to follow up at regular intervals.

  8. This 877-892-3024 number is impossible and irritating to call with the same recording message due to the overwhelming volume. I have tried several times on different days, at different times continuously for the last two weeks. I have also requested to be contacted through the “chat” form to call me back and have not received any calls yet. I have not gotten any compensation for over two months now and it says to contact before a specific date and I have called 800-939-6631 repeatedly to find out what is the hold on my claims, and they keep directing me to the 877 number that will not pick up at all. Please help explain how is this system not able to handle overwhelming call volumes, or at least provide an option to have a call back rather than playing the same message over and over.

  9. All i keep hearing sorry but we are short staff. please apply ONLINE. It’s been over 30 day and spending 2 hours redials to get through and then wait for over 1hour to 2 hours on hold to get someone that can’t help you. worse is you on hold 1 hour then the call is dropped by the system. People are on Unemployment for a reason. my bills are getting behind and they are not waiting for my claims to get approve. what are you doing about this i’m sure we i’m not the only one with this issue.

    • Eduardo, dial the number you have and have it ready to hit send at 6:58am…When it is 6:59 and as soon as the clock turns 7:00am hit send immediately!!! Let it ring and follow prompts!!! You will get thru!!! Also for those of u who don’t know…TWC answers phones on Sat and Sun!!! They are open!!! I have called many times
      This goes for all TWC numbers!! You must call immediately as soon as lines open at 7:00am!!!! So have number dialed and ready to send at exactly 7:00am

    • Man I’ve been having the same problem I received 1 payment then the next I try to do a payment request and it gave the message to that I need to call the 877 number but can’t get a hold of anyone I even the did the contact me on the chat and no one has called me back

    • I’m going through the same thing & I have been told that if I don’t get in touch with them by the 21st of this month that I would be cut off my benefits & that the $47,516 I have just been approved for will be taken away & I’ll be denied benefits. I can’t pay my bills or have a place to stay if this happens & it’s not right. This is my life there dealing with & I have done everything asked of me, so I’ll be damn we damned if I let this happen, cause I’ve been through to much.

      • I have made a mistake on my claim and was put on hold told to call a number with a recording it’s the last payment really need it since I haven’t found a job yet

        • i have the same problem and only an agent or supervisor can fix but they are to busy to talk also my last payment

        • Prendalyn,

          The Unemployment Office might have too many claims to handle and be short staffed. Please try calling off peak hours.

  10. I haven’t been paid it says there is a problem with my claim but I don’t know what it is and no one will answer to tell me.

  11. I have tried multiple different phone numbers in order to reach someone that could help me with my unemployment. However, all of the numbers have the same response (Due to high call volume, we cannot take your call at this time. Thank You, Goodbye.) Or they recommend other numbers to call. I have not been able to claim for over a month now. I stopped claiming when my previous UI was exhausted. Then the PEUC was extended and I went through the resubmission of my information to requalify. I was approved but since I did not claim for 3 or more weeks, it will not let me claim on the unemployment website or call anyone to fix the problem. PLEASE HELP.

  12. I been trying to call non stop all day yesterday Feb 8 and was able to talk to contract employee which is a waste of money and time they can answer any question related to my claim. I receive a message when I apply for my weekly benefits to call a number been trying today for almost an 1 hr said all lines are busy. My weekly benefits are on hold and it’s not fair for me or other people when you don’t have enough state employees to help us. Can you please email me. Thank you

  13. I have a question about a possible over payment but cant get in touch with anyone. I need to talk to someone now what do I need to do

  14. Why hasn’t TWC beefed up hiring since there are so many people unemployed? I have been calling for a month. I have submitted online but you have my wage earnings incorrect. I submitted an appeal because of your mistake and after 3 weeks you don’t even acknowledge receipt. What does it take to get some help? You have been dealing with this increase in claims for almost 6 months with no relief in sight so HELP! Do something innovative for a change instead of your shallow reassurances that you will get to it one day. I have the experience you can use! Hire me!!

      • They never answer phone Ive been trying for 3 weeks all day on hold for hours. I have a simple technical issue that if fixed I could get my Unemployment but they are not doing there job.

      • I put my mayment request this morning(1/31/21) and an the automated system gave me a phone number to call because it said that I started work on 01/04/21 but I actually haven’t earned anything. Can I please have the phone number? It starts with 888

        Thanks,

      • Jacqelyn,

        Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  15. An appeal tribunal decision concluded on August 12, 2020 resulting in a reversal of prior determination of benefits.
    How do I facilitate the payout of the claim dating back to the claim start date of March 29th? I have been making regular request with a payout of Zero (Statement of Accounts Notices). Back pay is well over $10k.
    The Tele-serve “status” message was updated to show no issues; however, the online claim status was changed to read the full payout amount, yet states none of the payment request have been made. This concerns me in that I may not be able to complete the next payment request, on August 19th –
    May I “assume” should I be able to make a payment request, it will initiate back payment on all claim weeks?

    • Sheila,

      Please try to contact your Adjudicator if you have their contact details. There may be a delay due to the number of pending requests.

  16. I’m trying to collect for my June 29th and keep calling everyday and cant speak to ANYONE. Yall need people to work around the clock 24/7 and maybe we can speak to someone.

    • I called in and the tele center told me to call a 877 number to resolve a issue does anyone know the number to call in texas for that please

    • Hi my name is Randi G. Adams I have been calling for months now to try and get a hold of someone to fix my employment on my unemployment claim. Is there a different number or something I can call?? Please help I have been trying to get a hold of someone to fix my claim due to a rude person that I additionally talked to when I set up my claim . The wrong job is on my claim. 903-368-5363

      • Randi,

        Please note this is a private forum and we do not have access to your claim file. Please follow up with the Unemployment Office directly.

    • Samething for me n now a lady from customer service says 1 call per day may be fowarded if we call anytime after 1st time they r to tell us they can not take r call at ths time per day…so i waited like 30 min n i called again n ths is what she said….

    • I have been sick with covid since June 22 2020 & have been on unemployment since then as well & has not received a single payment. I’ve been calling everyday and get no answer every time . I have bills to pay and nothing can be paid because I’m out of work.

      • Kateland,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Mitzi,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • I received a letter to contact for additional information with the person name and the 800 number. I can’t get through. How do I make contact if I can’t get through.

        • Joseph,

          Please consider writing an email/visiting the Unemployment Office website to find more phone numbers to reach them.

      • I’m in the same situation. My claim started on June 28. Have not received any payments. Cannot get thru to an actual person to find out what’s going on. I have emailed, left voice messages and called everyday for 20 days approximately 30 times a day. Just need someone to clarify what’s going on with everyone’s case.

        • Same problem. I have been calling since March 2021. I have been calling daily for 5 months!!! They need something from me, but no one can tell me what they need. I have sent in requests for contact online through the chat box. I have also had agents send request for contacts. I have filed at least 6 appeals. Each time they give me a date to contact them by and each time I cannot get through due to the overwhelming call volume and the pandemic. I did receive some payments, so I thought it was taken care of. Now it’s on hold again! This is ridiculous!!!!!

        • Sierna,

          We understand your situation. There will be a delay considering the pendency. Please continue following up regularly.

        • Jess,

          We understand your situation.The Unemployment Office might be inundated with pending requests. Please chase regularly until payments normalize.

      • You have locked my card up witch is from Indiana and I’ve never worked in Texas I need my card unlocked

        • Bronson,

          Please note this is a private forum and we do not have access to your claim file. Please trying unblocking the card on the Unemployment Office’s website.

      • I HAVE BEEN TRYING TO GET IN CONTACT W ANYONE AT THIS POINT AND NO ONE IS TAKING MY CALLS. I NEED HELP WITH MY ONLINE ACCOUNT AND NOBODY HAS HELPED THE TELEPHONE SERVICES ARE RIDICULOUSLY USELESS AND NOTHING HAS BEEN DONE. I HAVE MISSED MY DEADLINE TO APPLY FOR UNEMPLOYMENT BECAUSE NO ONE SEEMS TO BE DOING THEIR JOB AT THE OFFICES. AND DON’T REPLY W “CHECK UR ONLINE ACCOUNT…” BLAH BLAH BECAUSE I CAN’T. THATS THE WHOLE REASON WHY IVE BEEN CALLING FOR THE PAST WHOLE MONTH!

        • I called in and the tele center told me to call a 877 number to resolve a issue does anyone know the number to call in texas for that please

        • Same problem here in order to actually speak with a contracted representative you have to basically say that you’re filing a new claim and cross your fingers that someone compassionate answers

        • I have been trying to contact someone at the unemployment officecas they say I have a 741 dollar overpayment.
          I did have a overpayment but it was Pennsylvania and it had been paid off in full.
          I have sent emails and never gor a response.

        • Nancy,

          There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        • Ramon,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize. You can also consider visiting an office in the vicinity.

  17. I have been sick with Covid 19 for almost a month and exhausted all my PTO time. When filing my claim I put I earned 500 dollars before taxes and received my paycheck on
    JUL 10 2020
    External Deposit Buc-ees 07/10/2020 – PAYROLL
    $451.10
    I can not support my family on this much money for the next two weeks? Did I make an error in my claim? This was for the week before and received it on the first week of claim? I really need help and have been struggling. I want to go back to work and provide for my family and getting so depressed that I can not do anything right. I need this money and do not get any government assistance due to being middle class.

  18. I made an error in my payment request claim by putting down the wrong amount, now I have been denied for those two weeks. I have proof that i did not work those hours but it is hard trying to speak to someone anout this. What can I do.

  19. I had been receiving without any problems my UI and additional $600 since April. My date to request payment is Sunday. I submitted the last payment request last Sunday 7/5 but I have not received payment yet. Been trying to call the 1-800 to find out why I have received my payment but it is impossible to talk to someone and get help. Since my payments had been deposited consistently the tuesday or wednesday, after the request for payment was submitted on sunday. what else can I do to find out about my payment?

    • I’ve been trying to collect my unemployment benefits since June I have no money anyting everytime I try calling at 1-800 number you cannot get through I need a answer if I’m going to get my unemployment or what I need help on this I’m losing everything I’m going to have to live up underneath the bridge if I don’t get any help with y’all

      • Lamesa,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        • Isabella,

          Please login to your account online to check. If there’s no option available, please call the Claims Center.

        • Using that generic response is not helping people. People need real answers to their situations.

  20. I try to apply online but after logging in I’m taken to a page telling me I need to call. But when I call I get an automated message that says my call can’t be taken and that I needed to apply online. What am I supposed to do if I can’t file online and calls are being auto rejected?

    • Hi,

      I know all off your staff are busy. I would like to first say that I appreciate all the hard work and effort that the state of Texas has put into increasing the agents to assist all of Texas to make sure everyone who applies can get a faster response to their claim. Every employee working for the state of Texas is considered to me a first responder and for myself I appreciate your services and diligence to help.

      I am seeking guidance for my claim. I have called in to make a payment request and I get a response that I have not requested a payment in 3 weeks therefore I need to call in. I could not complete a payment request for the past month for some reason. The correspondence I recieved was granting my the assistance. I have tried to call everyday for the past month. I go.online and it says to call a different number for late request but cant get thru either.

      Please let me know what I would be able to do to submit a payment request? We are surviving but The last months been difficult to catch up and make ends meet with out the assistance .

      I know everyone is busy and I’ll try to get thru to speak to someone. Thank you again I’ll be trying my best to get thru as soon as possible..

      God Bless

      Jesse

    • I’ve been requesting payment since March when i got laid off and only received 1 payment and after that it says my its in review that if twc has any questions they will contact me. I have been requesting payments and still nothing made hundreds of calls and have not been able to get through at all. I’m so bumbed I’m on the verge of being homeless with my 6 kids. I have exhausted all my savings .

      • Yvette,

        There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Kimanah,

      I can understand your situation. Please wait for a few days for the authorities to change the system in line with the recent announcements.

      • Me too- I had been receiving without any problems my UI and additional $600 since April. My date to request payment is Wednesday. I submitted the last payment request this Wednesday 7/17- 7/24 but I have not received full payment yet. Been trying to call the 1-800 to find out why I have received my payment but it is impossible to talk to someone and get help. Since my payments had been deposited consistently on Friday, after the request for payment was submitted on Wednesday. what else can I do to find out about my payment? HELP THIS WOULD BE MY RENT CHECK

      • Hey I’ve applied two months ago and havent heard back from anyone. I’ve tried calling and no one has taken my calls. If I’ve made a mistake filing I’d like to be able to talk to someone to help me through the process. I need immediate assistance. I’m really struggling.

        • Nicklaus,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • Sam I need to resolve issue on a previous claim that I had no knowledge was given to me cause I was never contacted on day of hearing and it’s stopping me from receiving benifits now what do I do

  21. I have called several times because it won’t allow me to request payment but you can’t reach anyone by phone and the teleservice is not help. What do you do?

    • Nesha,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • Omg!! I have all of the above problems, it keeps logging me out after I put in all my info, tells me I have technical issues. It’s been over a month. I can’t log in, unable to speak to a LIVE person. All that comes on are the recordings, What’s going on there. I know people are working from home because one time a guy answered and he was still asleep. Very unprofessional. I need my money, I have Bill’s to pay, medical issues, no other source of income. I can’t access my account, too many recordings that are not helping people. I am very upset. You need to put yourselves in our situation.

        • Martha,

          Please note this is a private forum and we understand your situation. Please lookout for an option to reset the account online.

      • I’m Malek Antoun I made an appeal from over than 40 days and I have no answer yet! I have a confrontation appeal number.

        • Malek,

          There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • Armando,

        Please try finding answers online since there might be limited phone support due to the shortage of staffing.

    • You can forget about calling because no one answers. I have been trying for 3 days and over a hundred calls. I was late requesting payment and the site says I have to call them, but I can’t. I have just finished with cancer treatment and because of the pandemic, I can’t go to the office. So I am out of luck and can’t get unemployment. I don’t know how I am going to survive!

      • Cynthia,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Allen,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing.

  22. I tried filing on the Texas Workforce website and when I tried to enter my social I was told to call 877-915-6400. Has anyone had this happen?

    • I applied and received a letter stating I was eligible for payment, but when I apply for payment (which I’ve done 4 times now) it’s processed as invalid. I answer everything the way I was directed with no other instruction. I can’t find the answer on the website, and I’ve been trying for two weeks to get someone on the phone. Much like everyone else on here, I’m struggling just to feed my kids.

      • Peter,

        There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • My appeal for unemployment got deleted on the TWC site despite a confirmation email being received over a month ago and it now says I must call to speak with someone. I still cannot get through via phone. Am i supposed to just go die, or what?! Why can’t someone just look at my 2019 tax return for 2 seconds?!

    • Maria,

      Please note phone lines will be largely unanswered. Please try finding an answer on the department’s website.

  23. I have an issue. I tried to file on line where I was told that my social security number was connected to an account from over 10 years ago and I have no idea what the credentials of that account are. The website tells me to call on the phone who promptly plays a recording that tells me to go to the website which makes it impossible for me to get this done. I have called the other number leaving this message and my phone number but no one has contacted me from that either. How do I get this straightened out?

    • James,

      I can understand your situation. Please wait for a few days for the authorities to change the system in line with the recent announcements.

      • Can’t get threw in any direction…. My SS# is connected to an old worksourse log in and I can’t finish my process for benefits. Its an old account I don’t have the info to anylonger …..

  24. I Applied And It Says The Im Eligible For $492 a Week And 10,825 For The Year … i Have Requested Everytime ……They Say This….( Payment:TWC is reviewing your claim to determine if we can pay you benefits ). If we need additional information, we will contact you… To Keep Requesting To See If I Become Eligible… SMH

    • Mine says the same and I can’t get ahold of absolute anyone to ask about this issue. It’s so frustrating!

      • Priscilla,

        Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

    • Nelson,

      I can understand your situation. Please wait. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

  25. I’m so upset and like everyone in desperate need of unemployment….some how On my profile they have reported I worked for a company that I worked for six months ago Instead of my current employer that I have been laid off from and have told me in my claim that I qualify for zero money! They also made me under report my wages from what I actually make and also told me o don’t make enough money… how does that make any sense?! I am freaking out I don’t know what to do because I’m supposed to be able to claim my first check on April 12 , I can’t get a hold of anybody and I just don’t know what to do

  26. I need help to reset user name and password..they were to send me link and never did ..can u send it to me please!

    • Archana,

      Please note this is a private forum and we do not have access to your claim. Please reactivate the link and also check your email at frequent intervals.

  27. I tried filing on the Texas Workforce website and when I tried to enter my social I was told to call 877-915-6400. Has anyone had this happen?

    • This has been happening to me too. Iv tried calling hundreds of times over the past two weeks. I cannot find an answer online. I put in my social and it says I need to call right afterwards.

      • Jesse,

        I can understand your situation. Please wait for a few days for the authorities to change the system in line with the recent announcements.

    • Monica,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  28. Sam (TWC Representative),
    It appears your responses are not being actively answered like Jesse’s comment listed above and you “did not” provide a response about what happens when you apply online and are redirected to the busy telephone number. According to TWC guidelines funds are not back-paid in retro until you are filed, despite everyone’s desperate attempt to survive on the funds allocated by both state and federal agencies. Personally, I have called everyday beginning sharpy at 8:00 am and continue throughout the day and I’m on day 9. The local offices are not answering. There must be an alternate solution to all of us wasting our days calling busy numbers and losing money daily. I have empathy for the hard-working people of TWC. But, please remember there are people suffering greatly and making statements such as there are no other alternatives simply aren’t acceptable. I appreciate your response and know this must also be frustrating for you as the moderator of this thread. Thank you, I look forward to your response.

    • I tried filing on the Texas Workforce website and when I tried to enter my social I was told to call 877-915-6400. Has anyone had this happen?

      • I was told that I didn’t have any benefits back in December (is I didn’t make enough during the base period) I logged in last week and see that my benefits were approved in December. I need that money but can’t request payment because its been longer than 3 weeks and advise me to call. I can’t even reach anyone so I’m just stuck without anything. This is ridiculous!

      • Maria,

        There will no phone support available. Please try finding an answer to your question on the department’s website.

  29. Is there a physical office that can be visited to amend a current claim? the customer service line is always busy, when you do get through to the automated prompts, you’re told that there are too any calls in the queue and it hangs up on you.

    where are the physical TWC offices located?

    • Ryan,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  30. I am having the same problem too. Each time I’m presented with this:

    Call a TWC Tele-Center
    We can best serve you by phone.

    I can’t even find an email address to contact. Is there any other way to contact them?

  31. My unemployment was just exhausted. Can i get a extension with this corona virus mess? It’s impossible to start working now.

    • Frank,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  32. I started filing for unemployment however I did not finish, it asked me to call 877-915-6400 I call the number they are not able to take any calls. What’s up with that, very frustrating.

    • Sylvia,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  33. I have tried calling Texas unemployment office to a voice recorded message to many calls to handle right now ( for the last four days), also tried on- line which direct me back to call. My question is since both ways are not not responding is there a third option?

    • Danny,

      There is no third option. Please try finding answers online since there might be limited phone support due to the shortage of staffing.

  34. I need to know if the company I work for put me on on call because of the virus can I still collect unemployment for the days I do not work please give me an answer thank you very much

    • James,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  35. I do not remember my user ID or password and every time I try and click on forgot user ID or password it tells me to call into customer support. But, I am unable to get ahold of anyone. We are quarantined so they’re no personnel at our local workforce solutions office. Can someone please email me back please asap. Thanks

      • Online isn’t an option if it keeps telling us to call the number.. why isn’t the hubs open Texas work force solutions to help us Texans.. it’s understandable that so many are calling but no support is getting old .. we NEED someone to answer to get our claims filed

  36. Is there any other way to do this ?!?!?! Lines are so busy and I understand why…. the website isn’t helping to reset my pin. I have looked and clicked on everything but it keeps telling me to call…..

    Tele-Serv Automated Phone Service
    Our Tele-Serv automated telephone system is available at 800-558-8321. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.

    Your Tele-Serv PIN
    Your Tele-Serv Personal Identification Number (PIN) is a four-digit number you create to verify your identity on Tele-Serv and for some online transactions. It protects your identity and privacy because no one can submit a payment request or get your claim information from Tele-Serv without using your PIN.

    Your PIN has the same legal authority as your signature on a paper document. Do not give your PIN to anyone, even to a member of your family or a TWC employee. You are responsible for any payment request made using your Social Security number and PIN.

    Resetting Your PIN
    You can reset your PIN on Tele-Serv by providing personal information from your claim, such as:

    Date of birth
    Texas driver license or ID number
    Telephone number
    Amount of your last benefit payment
    Part of your bank/credit union account number
    You must be able to provide the requested information to reset your PIN using Tele-Serv. If you are unable to provide it, you may either call back when you have the information or call a Tele-Center at 800-939-6631 to speak with a customer service representative.

  37. I have been trying to get ahold of the unemployment office. Last time I used unemployment was over 4 years ago and forgot my pin number. when I called and tried to use the teli number it now says my pin has been revoked and I am unable to get ahold as the message says there has been a high volume of calls. I have called first thing in the morning all the way to the last second and get a response. is there any way that there is another method of finding out my pin or getting a new pin.

  38. I try to apply online but after logging in I’m taken to a page telling me I need to call. But when I call I get an automated message that says my call can’t be taken. What am I supposed to do if I can’t file online and calls are being auto rejected?

  39. I do not remember my user ID or password and every time I try and click on forgot user ID or password it tells me to call into customer support. However, I am unable to get ahold of anyone. HELP!!

    • I have Applied for unemployment a month and half ago and still have not received a payment. How can I get a hold of unemployment office when no one answers from the 6631 number

      • Ricardo,

        I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

  40. When I try to apply online it says my SS# is already in use. I tried both of my two email addresses for password recovery and it can’t find either. I think I can only be helped by phone at this point. Is there anything I can do?

    • Jesse,

      As you’re aware, the Unemployment Office might be severely short-staffed. Please consider visiting an office in the vicinity if available and feasible.

  41. I requested a payment on the day I was given. At the end of my Tele service call, it said addition information is needed and told me to call 18009396631 but whenever I call that it’s a busy signal. I called every hour yesterday and busy. The website won’t let me sign in even though my information is correct. It keeps saying the user ID and social are being used on another account, but I set this account up by phone 3 weeks ago. When I call Tele serve, it has no problem with my ss or pin, but when I try to submit a claim it says I’ve already done it yet when I check on the status it says I haven’t submitted a claim. What can I do when the website won’t work and can’t get through the phone to speak to anyone? Know this is a hard time for our nation, but there’s gotta be a way to get help. I’m out of a job, and have bills and groceries, as is everyone’s in this boat. Please help!

    • Cheri,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      • Hi Sam I am needing assistance since March 29 2021 and now it’s April 5 2021 I have called every number about my claim no answer and left messages and still no response so if they do not hear my voice by the end of the day of April 5 2021 my claim will be disqualified. So how do I go from there at this point

      • I been trying to call non stop all day yesterday Feb 8 and was able to talk to contract employee which is a waste of money and time they can answer any question related to my claim. I receive a message when I apply for my weekly benefits to call a number been trying today for almost an 1 hr said all lines are busy. My weekly benefits are on hold and it’s not fair for me or other people when you don’t have enough state employees to help us. Can you please email me. Thank you

      • I’ve been doing work applications and tried re applying for unemployment benefits. Haven’t been denied, can’t appeal anything, but can’t make payments requests either. Contractors giving me the run around too. Each one telling me something different. I’ve tried doing payment requests but still haven’t been able to do so. For some reason I also had to verify with ID.me web page but not many others had to do so. Why? I still haven’t received payment in almost 30 days either. No success on call backs or emails either.

  42. the TWC website will no allow me to complete my online application for unemployment
    due to not having or knowing a PIN number.
    I had years ago filed for unemployment, 25 years ago or so, and if a PIN was set up then i couldn’t even imagine what it could be.
    I was directed to call 877-915-6400 when my login wouldn’t work due to no PIN
    of course the lines are over inundated right now. How am i able to file unemployment as soon as possible?
    Any advice would be greatly appreciated. Thank you

  43. I have been calling the office at least 30 times a day an I never get an answer. I’m supposed to request payment HOWEVER, I can not get into my account because my password has to be reset an I was told to call them but still… no answer to get. Now I can’t get into my account, I can request payment, an I can’t put my work search on my account till I get my password reset an they help me. What do I do, this is frustrating.

  44. I can’t login through online services, all the pages are unavailable or time out. I’ve called the number several times Friday and was told that I couldn’t get my call through due to call volume. I am just trying to file my claim and am getting frustrated that I can’t. No facility, no number, no online services. Help?

  45. I filed my claim on sunday and when i got done i got a message my claim was on hold until i called 877-892-3024 and i called monday 22 times throughout the day and no answer i calked tuesday 18 time throughout the day and no answer i started called at 8 am today i have called 12 times in 1 hour and no answer…any advice

    • My online acct locked me out and says to call the unemployment number. I have been trying for 4 days to get in touch with them. I need help!!!!

    • We are sorry to hear about your difficulties. There is a huge shortage of staff across all unemployment offices due to a massive surge in UI applications. We advise against calling or visiting the office, as you may not get a response. We recommend you to apply for UI benefits online. For more information, please visit your state’s official website.

      • When you call the 877 number at 7 the phone lines get cut off till about 7:03am then when you try calling anytime after that you all say there are high volumes. I have to talk to someone about my unemployment or they won’t give it to me anymore and I have till the 30th and have been calling everyday for weeks. I’m convinced you guys just don’t care and it sucks for people like me who are struggling to get by cause unemployment was all we had. I’m just completely done with you people. My advice would be to never use unemployment because they simply don’t care about you or your well being.

        • I am in the same boat. Been calling for over a MONTH now and nothing…

        • Armand,

          Please consider the option of visiting an office in the vicinity if safe and feasible.

      • I have had the same issue I have called 200+ times a day for a week . They told me I just have to wait which means bills go to late service . The told me call a twc rep if you pass the date to call (example I have until 4/7 to reach them )

      • Please provide how to contact them.
        I also have been trying to request my benefits since friday the 20th. Of March.

        • Renee,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

          Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      • How can you apply online if it doesn’t let you complete the application? It keeps saying to call 1-877-915-6400 and no answer. Called all day from morning to close and nothing.

        • Nancy,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

          Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      • Is there an email or number for website issues? Online says to call yet recording says they are busy and hangs up? Been trying almost a week! This is for Texas

        • Robin,

          Nothing is working now considering the national situation. Please explore the options available on the Unemployment Office website.

      • I have called many many times with no luck of getting ahold of anyone, and the website tells me I must call to resolve my issues. Is there a time line to when we will be able to get ahold of anyone?

      • What if you’ve tried applying online and it still tells you to call? Like Jesus, I’ve been trying to call all morning, as well as Friday, and you don’t even get the opportunity to hold. It just tells you they can’t take your call and automatically hangs up!

      • What if I have already filed, they sent me a message stating need more info, for me to call. But now I can’t get through.. do I still need to call??

      • I tried to apply online and received a message after I am put my name and social and created a login ID that in order to serve me better that I had to call the one 877 number. I’ve called over 20 times and cannot get through.

      • Tried applying online but it did not let me continue with the application and told me to call to be serve me. I have been calling for 2 hours straight and nobody answers!! I won’t get benefits unless I put in my application but how can I put it in online if you don’t let me.

      • Even the websites are over saturated and slow..i havent been able to just reset my password….suggestions?

      • Reset my pin, now I am told to call an 800 number but can’t get through have called over 80 times today. What can I do now?

      • I’ve also tried calling for the past few weeks and no answers. The numbers aren’t working so I tried the website and applying online multiple times and the website keeps referring me to call the (800) 939-6631 because I had a case years ago but once I log in it then tells me to call (877) 892-3024 which gives a busy signal every time. Nothing is working. What should I do.

    • They are not answering its so hard!! I can’t log on to the website its saying my social has been used. I’m going to be homeless its crazy.

    • Keisha,

      Please try reaching out to the Unemployment Office on 800-939-6631. You can also visit the
      Texas Workforce Commission – twc.texas.gov for additional contact info.

  46. I have a question. I just filed an unemployment claim last month. I then received a notice via online correspondence stating that I did not need to start performing work searches until December 29th, and so I followed these instructions. However, I then received a notice that my claim period actually began on December 22nd. I just submitted my first payment request and it asked me to list the work searches for the week of December 22nd -29th. I listed “0,” because I followed the instructions I received through the correspondence. I made 3 searches for the week of the 29th, and listed that in my payment request. Is this going to disqualify me from receiving benefits altogether, or just for the week where I had 0 work searches. I am just trying to find out how this is going to affect my benefits eligibility.
    Would appreciate any info you can give me. Thanks.

    • Aaron,
      TWC doesn’t pay the first week of your claim until benefits run out or you find a job. At that point you file for the first weeks payment.

    • Aaron,

      Not reporting weekly job searches as per the requirement might disqualify you from receiving weekly benefits. Please call the Claims Center for clarification.

        • Richard,

          I don’t think they do. Please call the Unemployment Office or check the website details.

      • I received my eligibility notice, then I filed as instructed, was told my 2 weeks payment I filed for did not pay,because they were determining the ability to pay? Now , all my earnings were correct, but now, do I file an appeal? There was nothing telling me to, I am stuck and cannot reach a live person, trying for 3 days straight now.

        • How do I reset the pin on my account if I cannot get ahold of anyone when I call any of the numbers? I’m unable to do it online and all the numbers I call hang up on me saying they’re too busy from open to close. I cant even submit an application until this is handled.

        • Joe,

          Please wait for inward communication from the department before deciding to file an appeal. You can visit the official website for contact details including additional phone numbers.

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