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Texas Unemployment Phone Numbers

In order to speak with a customer service agent, call an unemployment benefits Tele-center at 1-800-939-6631. Business hours are Monday –Friday, 7:00 a.m. to 6:00 p.m. Central Time.

Call at 800-558-8321, Tele-Serv, TWC’s automated  telephone system to:

  • Request payment for weeks of unemployment,
  • Get payment information or the status of your claim,
  • Get general information about unemployment benefits

Claim status and payment request options are available Sunday through Friday, 7:00 a.m. to 6:00 p.m. Central Time. General information is obtainable anytime.

Call 512-936-3338 to request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Be set for long time waits and be courteous to the person you get connected to. The staffers on the other side are over-worked and do everything they can do to assist you!

Questions & Answers

  1. Paul Mitchell says:

    I have been trying to reach 866.790.1674 for2 days calling 1-2 hours at a time continually and all I get told call “volume is to high” and the system hangs up on me. can you maybe add a few more operators or give me a different number that people actually answer

  2. Norma says:

    I was let go from my job on September 9th. I have not been paid for that week yet, but today is the day I’m to make my first payment request & they want to know how much I got paid for that week. My claim has not been approved yet & the call volume is too high to get through. I literally called over 100 times the other day with no luck. This is my first time filing for unemployment & I don’t want to mess up. How can I get help?

  3. Chase Aldredge says:

    You people keep say “go through the appropriate channels” and “go online to fix this”…..Look I can’t get throuigh to the numbers available and when I go online it just says to call that number. Then I call the number and again can’t get through. What are we supposed to do when we have done everything possible online and it says to call and we can’t get through. This is ridiculous that the answers are so vague. WHY CAN’T WE GET A HOLD OF ANYONE ON A NUMBER WE ARE TOLD TO CALL????!!!!”

    • Sam says:

      Chase,

      I can understand your situation. Wish we could do more for you on this front. The phone lines can be busy at times. Please call during off-peak hours or consider the option of visiting an office in the vicinity for an update.

  4. Brian says:

    Sam, I appreciate your responses to all of these people that are in the same boat as my family. I applied for benefits the week prior to Harvey, and there is literally nothing I can do to get those benefits. I have tried calling starting at 7am thru entire days. Even though I am qualified for benefits, because your office is so undermanned or apathetic to our problem, I am being forced out of my home. If you direct me to the website, I will vomit. There is literally NOTHING that can be done on the website. In the time of our greatest need, the TWC is an inept entity that is failing by any measure.

    • Sam says:

      Brian,

      I can understand your situation. Wish we as a private forum could do further to help you. Perhaps, you can consider the option of getting together with like-minded people and lodging a complaint with the Governor’s office.

  5. Angie says:

    I have been waiting over four weeks for my first unemployment check. I’ve done everything online because I cannot get a hold of somebody on the phone and I have called at all hours of the day. I went to an Unemployment Office and they told me they could not help me that I just have to call the number but again I cannot get a hold of anybody because they say that there are too many calls coming in. Website says: “TWC is reviewing your claim to determine if we can pay you benefits. If we need additional information, we will contact you.

    Continue to request payment every two weeks, so TWC can pay you if you become eligible for benefits.”

    How long does it take??? Especially if an office can’t help and TWC can’t get a live person?

    • Sam says:

      Angie,

      The initial claim should not ideally take more than 7-10 working days unless they keep you informed about a possible delay. All I can ask you to do is continue chasing the department through available channels for an update.

  6. Justin says:

    It has been several years since I received benefits and do not remember my old email address, ID or password. I have tried calling but unable to get thru due to high call volume. Is there a way I can use my new email address to reset the ID and password.

  7. Ronye Jama says:

    I have been trying to cancel my claim. I have call all the 800 numbers. I can not get through. The workforce solution said, they can not help. Please help me to resolve this matter.

  8. Brandon says:

    I applied for DUA a week ago. Due to Hurricane Harvey. And need to update my incorrect wages based on last year and send in current pay stubs. I have called every number ive seen online, and the websites accordingly and it says I cannot request payment online or tele-serve, only by mail and thatI have to call the toll free numbers to get that info, yet NOONE IS ABLE TO REACH ANYONE. Why is this? Why do I have to request by mail when the usps is barely getting up and running now. We need help now! Not in 2 months when Im able to reach someone.

    • Sam says:

      Brandon,

      I can understand your situation. The only option left is to find out if there an Unemployment Office in the vicinity and visit them for an update on claim status.

  9. Joseph Simkins says:

    I have a very unusual situation. I need to file a search history for unemployment benefits from Illinois. My email has changed since, years ago, I last filed for unemployment. That feature does not seem to be supported on this web site. HELP.

  10. Traci says:

    I filed for unemployment while in the hospital and was denied due to unable to work. I am now ready to work. Like those above dialed the Tele-center at 1-800-939-6631 many times. That was what I was instructed to do to change my status. Is there another way to change my status? Unable to get thru on that number.

  11. Paul Harris says:

    I’ve been calling 800-939-6631 and 866-790-1674 numerous times a day, and I have yet to get a answer. I keep getting the “sorry we are over loaded with calls” message.
    I went to a workforce location and was told they can not help me. Everything is handled online or over the phone.
    I NEED to know if I can renew my benefits?
    I can not renew online. It kicks me out off the system because I’m already in the system due to receiving benefits. My benefits ran out in march 2017 and I was told I could reapply in august. I have yet to be able to speak to anyone about this matter.
    This is completely unacceptable! I have paid in to the system for over 30 years and this is the first time in my life I have needed assistance.
    I am going to contact my congressman and everyone easel until I get satisfaction.

    • Sam says:

      Paul,

      I can understand your frustration. All I can say is try all possible channels to get an update including the internet. Log on to your account online and check the status.

  12. Kevin Combs says:

    Is it true that if I was turned down for benefits because I was fired, I can reapply after 6 weeks?

    • Sam says:

      Kevin,

      As far as I am aware, you can “Appeal” the decision if you think it was not justified. Please call the Claims Center for further details.

  13. Kristina Leatherwood says:

    I filed for unemployment benefits 10 weeks ago and my case still shows “under review.” I have called several times and have gotten no answers from anyone- thats when a live person actually gets on the phone. I am soooo frustrated that it has taken this long especially since I’m 8 months pregnant and have 2 daughter’s starting school in 3 weeks and have “$0.00” income. Can someone please tell me what the hold up is,at least on just being updated on what’s going on.

  14. Melissa says:

    I’m trying to file a claim online but during registration I’m being asked for a PIN which I do not currently have. I’ve tried calling the toll free number throughout the day but receive a message due to call volume we cannot help at this time, please try again later. Can you assist with how to obtain a PIN online instead of calling the toll free number?

  15. Tamika says:

    I received a letter saying unemployment CAN pay me benefits and I still have not been paid. I can NOT get through when I call the number, no matter if I call during “non peek” hours or not!!!!

  16. Connie says:

    I filed for unemployment and got a letter saying I did not make enough to qualify but the employer only put down that I worked for them for 3months but it was 6months and I can’t get in contact with anyone to correct it …I have tried the number Day and afternoons for several days and can’t get through

  17. Avery says:

    Is there any other way I can reset my password online… It’s not recognizing my email online and it’s closed on Sunday. Email me if you can

    • Sam says:

      Avery,

      You should be able to do it on the website. Please look out for a relevant option or call the Claims Center for reset instructions.

  18. Dalisha says:

    I can’t get through to the call service provider it always says call back later!!!

  19. krystal says:

    I have been trying to get in contact with the unemployment to let them know that I am working full time but it always says that to call later what do I do???

    • Sam says:

      If you want to inform them about your employment, you can stop applying for weekly claims and that can be an acceptable way to indicate.

  20. John Wilson says:

    I filed for benefits almost 5 weeks ago. My claim status shows as “Under Review”. I checked with my previous employer and no one has contacted them. I cannot get through to a person on either of the contact numbers for Texas, 18005588321 or 18009396631.

    I need to speak to a person!

  21. Carmen Jolie says:

    I am currently working but my employer is giving me 30 days to look for another job. They said the role requires someone with more experience. Basically they are firing me because I don’t meet their criteria anymore. They have made an offer to someone else and are really pushing for me to find something although I keep working 40 hrs a week plus training the HR Assistant and They still want me to leave a plan on where everything is. It’s taken so much for me not to walk out. Can I? If I do would I be eligible for unemployment? I would like to find a job I enjoy doing and not get one only because they are rushing me to find one. Please help!

    • Sam says:

      Generally, voluntary reasons for separation from the job are not considered.

      Please check with the Unemployment Office by calling them.

  22. Jason Richardson says:

    Right now I’m on medical leave from work and I don’t get medical pay from work. Can I file for my unemployment

  23. John says:

    I live in Missouri and the company I work for is in Texas. I am laid off with a return date in late Jan 2017. With a temporary lay off do I need to complete a weekly work search in order to collect unemployment in Texas?

    • Martin says:

      I don’t think you should be making the required number of job searches.

      Please call the Unemployment Office for further details.

  24. Brenda says:

    I have tried for three weeks to talk to a Customer Rep – I have called the 800-939-6631 number mornings, mid-day & afternoons to no avail. I am receiving conflicting info online & over the automated system. This is not fair to not be able to clear up the problems (which I don’t understand anyway – all looks correct from my end) and start receiving benefits.

    • Martin says:

      The phone lines can get busy during peak hours.

      Alternatively, you can also try using your account online or visit the nearest Unemployment Office for an update.

  25. Michael Eadie says:

    I filed on July 3. Received verification that wages were enough to be eligible on July 18. Have made claims for 4 weeks in July. But the message is saying TWC is reviewing your claim to determine if we can pay you benefits. If we need additional information, we will contact you.
    My next claim date is on Aug.14.
    My question is does it typically take 6 weeks or more to determine if I will receive benefits? Is this normal?

    • Martin says:

      The initial claim should not take more than 7-10 business days unless there is a dispute.

      Please chase the Claims Center by speaking to a representative to find out more.

  26. Travis says:

    I have tried multiple times a day to contact the office because I received a notice telling me that I was NOT eligible for benefits. There is an amount that states I have benefits remaining, benefits paid is $0.00. I have tried calling every number associated with TWC and they are too busy for my call, tells me to leave a message. I leave a message and never hear from anyone. I have got to where I am leaving 3 or 4 messages daily. I am not understanding why I am ineligible to receive benefits. I just want to talk to someone that will let me know something. Is there anyone I can contact. I contacted the local office and they are just on the employment side they don’t help with benefits. Someone please help me.
    Thanks,

    • Martin says:

      Travis,

      Please keep trying. Since phone lines are constantly engaged, you must try to visit the nearest office and stress on your claim since this is the only channel available.

  27. Karen says:

    I am currently employed but need to quit the job due to the fact that I have back issues and should not be sitting for extended periods of time. If I quit my current job due to health reasons would I be eligible to collect unemployment benefits and, if so, what proof would I need to provide?

    • Martin says:

      Unfortunately, personal reasons such as health issues are not considered.

      Please call the Unemployment Office in your state for further information.

  28. Trish says:

    I have tried continuously to contact the office because I received a notice telling me that I was NOT eligible for benefits since I didn’t make enough at my job. The job you have on file isn’t my most recent and I need to change this information so that I can receive payment as soon as possible. Who can I contact? What extension? I am not able to make this change online…please help!

    • Martin says:

      Please note this is a private forum. Please try calling the phone numbers during off peak hours to make a contact.

      Alternatively, you may also consider visiting the nearest office.

  29. Joseph says:

    Where are the unemployment offices?

  30. Benny says:

    I have called TWC several times and been hung up on. I already have funds in my account but never received a card. I’m getting very upset because it is almost time for me to file again.

    • Martin says:

      I can understand your frustration.

      Please try calling during non-peak hours or explore the option of visiting the nearest Unemployment Office.

  31. Alex says:

    I would like to talk to a real person, because the numbers I have called do not give that option. Could you tell a 800 or local number….either one, that I can call without answering….”go to a Website”

    • Martin says:

      Unemployment Offices do not generally have a toll free number.

      Please explore the official website for more numbers.

  32. Rocky Brandon says:

    What do I need when I call in to file a claim? Can you give me website to file a claim?

  33. Jason Randle says:

    I filed for unemployment when will I receive my first check

    • Martin says:

      Please wait for 7-10 working days for the processing. If you do not receive it after this time, please chase by calling the claims center.

  34. Marjorie Cole says:

    Hi,
    I want to move back to Seattle, WA. I am employed as a Certified Nursing Assistant. I need to reactivate my Certification in WA. WA requires that I submit all Certified Nursing Assistant employment since I stopped working in WA in the year 2000.
    Is it possible for the unemployment to send me an email with all of my Texas employment listed?

    phone: 915-801-9196

    • Martin says:

      Please note we’re not associated with the Unemployment Office in your state.

      Call them directly on the phone numbers provided for further assistance in this regard.

  35. Ambre says:

    I called to submit a claim and was told to call an additional number. Does anyone have that number? It started 800-844-???? Or 800-884-????

  36. Adrian sauceda says:

    I called for my benifits when will I get my check?

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