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Texas Unemployment Phone Numbers

Updated : June 21st, 2019

In order to speak with a customer service agent, call an unemployment benefits Tele-center at 1-800-939-6631. Business hours are Monday –Friday, 7:00 a.m. to 6:00 p.m. Central Time.

Some of the important phone numbers that you may need are:

Tele-Center, CSR Help Line: (M-F, 8 a.m. to 6 p.m.) 800-939-6631

Tele-Serv, Automated Phone 800-558-8321

Debit Card Help: U.S. Bank Customer Service 800-657-6343

Appeals Fax: Appeal Tribunal 512-475-1135

Commission Appeal 512-475-2044

Discrimination Complaints

TWC Civil Rights Division 888-452-4778

Equal Opportunity and Compliance 512-463-2400

U.S Equal Employment Opportunity Commission 800-669-4000

TTY 800-669-6820

Fraud Reporting 800-252-3642

Hearing Impaired Dial for RelayTexas 711

  1. Sam (TWC Representative),
    It appears your responses are not being actively answered like Jesse’s comment listed above and you “did not” provide a response about what happens when you apply online and are redirected to the busy telephone number. According to TWC guidelines funds are not back-paid in retro until you are filed, despite everyone’s desperate attempt to survive on the funds allocated by both state and federal agencies. Personally, I have called everyday beginning sharpy at 8:00 am and continue throughout the day and I’m on day 9. The local offices are not answering. There must be an alternate solution to all of us wasting our days calling busy numbers and losing money daily. I have empathy for the hard-working people of TWC. But, please remember there are people suffering greatly and making statements such as there are no other alternatives simply aren’t acceptable. I appreciate your response and know this must also be frustrating for you as the moderator of this thread. Thank you, I look forward to your response.

  2. Is there a physical office that can be visited to amend a current claim? the customer service line is always busy, when you do get through to the automated prompts, you’re told that there are too any calls in the queue and it hangs up on you.

    where are the physical TWC offices located?

    1. Ryan,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  3. I am having the same problem too. Each time I’m presented with this:

    Call a TWC Tele-Center
    We can best serve you by phone.

    I can’t even find an email address to contact. Is there any other way to contact them?

  4. My unemployment was just exhausted. Can i get a extension with this corona virus mess? It’s impossible to start working now.

    1. Frank,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  5. I started filing for unemployment however I did not finish, it asked me to call 877-915-6400 I call the number they are not able to take any calls. What’s up with that, very frustrating.

    1. Sylvia,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  6. I have tried calling Texas unemployment office to a voice recorded message to many calls to handle right now ( for the last four days), also tried on- line which direct me back to call. My question is since both ways are not not responding is there a third option?

    1. Danny,

      There is no third option. Please try finding answers online since there might be limited phone support due to the shortage of staffing.

  7. I need to know if the company I work for put me on on call because of the virus can I still collect unemployment for the days I do not work please give me an answer thank you very much

    1. James,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  8. I do not remember my user ID or password and every time I try and click on forgot user ID or password it tells me to call into customer support. But, I am unable to get ahold of anyone. We are quarantined so they’re no personnel at our local workforce solutions office. Can someone please email me back please asap. Thanks

  9. Is there any other way to do this ?!?!?! Lines are so busy and I understand why…. the website isn’t helping to reset my pin. I have looked and clicked on everything but it keeps telling me to call…..

    Tele-Serv Automated Phone Service
    Our Tele-Serv automated telephone system is available at 800-558-8321. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.

    Your Tele-Serv PIN
    Your Tele-Serv Personal Identification Number (PIN) is a four-digit number you create to verify your identity on Tele-Serv and for some online transactions. It protects your identity and privacy because no one can submit a payment request or get your claim information from Tele-Serv without using your PIN.

    Your PIN has the same legal authority as your signature on a paper document. Do not give your PIN to anyone, even to a member of your family or a TWC employee. You are responsible for any payment request made using your Social Security number and PIN.

    Resetting Your PIN
    You can reset your PIN on Tele-Serv by providing personal information from your claim, such as:

    Date of birth
    Texas driver license or ID number
    Telephone number
    Amount of your last benefit payment
    Part of your bank/credit union account number
    You must be able to provide the requested information to reset your PIN using Tele-Serv. If you are unable to provide it, you may either call back when you have the information or call a Tele-Center at 800-939-6631 to speak with a customer service representative.

  10. I have been trying to get ahold of the unemployment office. Last time I used unemployment was over 4 years ago and forgot my pin number. when I called and tried to use the teli number it now says my pin has been revoked and I am unable to get ahold as the message says there has been a high volume of calls. I have called first thing in the morning all the way to the last second and get a response. is there any way that there is another method of finding out my pin or getting a new pin.

    1. Look on goohle for news articles dated april 1rst. Most of them explain what to do in dets about the whole pin # situation. Good luck.

  11. I try to apply online but after logging in I’m taken to a page telling me I need to call. But when I call I get an automated message that says my call can’t be taken. What am I supposed to do if I can’t file online and calls are being auto rejected?

  12. I do not remember my user ID or password and every time I try and click on forgot user ID or password it tells me to call into customer support. However, I am unable to get ahold of anyone. HELP!!

  13. When I try to apply online it says my SS# is already in use. I tried both of my two email addresses for password recovery and it can’t find either. I think I can only be helped by phone at this point. Is there anything I can do?

    1. Jesse,

      As you’re aware, the Unemployment Office might be severely short-staffed. Please consider visiting an office in the vicinity if available and feasible.

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