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Texas Unemployment Phone Numbers

Updated : June 21st, 2019

In order to speak with a customer service agent, call an unemployment benefits Tele-center at 1-800-939-6631. Business hours are Monday –Friday, 7:00 a.m. to 6:00 p.m. Central Time.

Some of the important phone numbers that you may need are:

Tele-Center, CSR Help Line: (M-F, 8 a.m. to 6 p.m.) 800-939-6631

Tele-Serv, Automated Phone 800-558-8321

Debit Card Help: U.S. Bank Customer Service 800-657-6343

Appeals Fax: Appeal Tribunal 512-475-1135

Commission Appeal 512-475-2044

Discrimination Complaints

TWC Civil Rights Division 888-452-4778

Equal Opportunity and Compliance 512-463-2400

U.S Equal Employment Opportunity Commission 800-669-4000

TTY 800-669-6820

Fraud Reporting 800-252-3642

Hearing Impaired Dial for RelayTexas 711

  1. Why hasn’t TWC beefed up hiring since there are so many people unemployed? I have been calling for a month. I have submitted online but you have my wage earnings incorrect. I submitted an appeal because of your mistake and after 3 weeks you don’t even acknowledge receipt. What does it take to get some help? You have been dealing with this increase in claims for almost 6 months with no relief in sight so HELP! Do something innovative for a change instead of your shallow reassurances that you will get to it one day. I have the experience you can use! Hire me!!

  2. An appeal tribunal decision concluded on August 12, 2020 resulting in a reversal of prior determination of benefits.
    How do I facilitate the payout of the claim dating back to the claim start date of March 29th? I have been making regular request with a payout of Zero (Statement of Accounts Notices). Back pay is well over $10k.
    The Tele-serve “status” message was updated to show no issues; however, the online claim status was changed to read the full payout amount, yet states none of the payment request have been made. This concerns me in that I may not be able to complete the next payment request, on August 19th –
    May I “assume” should I be able to make a payment request, it will initiate back payment on all claim weeks?

    1. Sheila,

      Please try to contact your Adjudicator if you have their contact details. There may be a delay due to the number of pending requests.

  3. I’m trying to collect for my June 29th and keep calling everyday and cant speak to ANYONE. Yall need people to work around the clock 24/7 and maybe we can speak to someone.

    1. Mitzi,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      1. I HAVE BEEN TRYING TO GET IN CONTACT W ANYONE AT THIS POINT AND NO ONE IS TAKING MY CALLS. I NEED HELP WITH MY ONLINE ACCOUNT AND NOBODY HAS HELPED THE TELEPHONE SERVICES ARE RIDICULOUSLY USELESS AND NOTHING HAS BEEN DONE. I HAVE MISSED MY DEADLINE TO APPLY FOR UNEMPLOYMENT BECAUSE NO ONE SEEMS TO BE DOING THEIR JOB AT THE OFFICES. AND DON’T REPLY W “CHECK UR ONLINE ACCOUNT…” BLAH BLAH BECAUSE I CAN’T. THATS THE WHOLE REASON WHY IVE BEEN CALLING FOR THE PAST WHOLE MONTH!

        1. Ramon,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize. You can also consider visiting an office in the vicinity.

        2. I have been trying to contact someone at the unemployment officecas they say I have a 741 dollar overpayment.
          I did have a overpayment but it was Pennsylvania and it had been paid off in full.
          I have sent emails and never gor a response.

        3. Nancy,

          There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        4. Same problem here in order to actually speak with a contracted representative you have to basically say that you’re filing a new claim and cross your fingers that someone compassionate answers

      2. You have locked my card up witch is from Indiana and I’ve never worked in Texas I need my card unlocked

        1. Bronson,

          Please note this is a private forum and we do not have access to your claim file. Please trying unblocking the card on the Unemployment Office’s website.

      3. I’m in the same situation. My claim started on June 28. Have not received any payments. Cannot get thru to an actual person to find out what’s going on. I have emailed, left voice messages and called everyday for 20 days approximately 30 times a day. Just need someone to clarify what’s going on with everyone’s case.

        1. Jess,

          We understand your situation.The Unemployment Office might be inundated with pending requests. Please chase regularly until payments normalize.

      4. I received a letter to contact for additional information with the person name and the 800 number. I can’t get through. How do I make contact if I can’t get through.

        1. Joseph,

          Please consider writing an email/visiting the Unemployment Office website to find more phone numbers to reach them.

    2. I have been sick with covid since June 22 2020 & have been on unemployment since then as well & has not received a single payment. I’ve been calling everyday and get no answer every time . I have bills to pay and nothing can be paid because I’m out of work.

      1. Kateland,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  4. I have been sick with Covid 19 for almost a month and exhausted all my PTO time. When filing my claim I put I earned 500 dollars before taxes and received my paycheck on
    JUL 10 2020
    External Deposit Buc-ees 07/10/2020 – PAYROLL
    $451.10
    I can not support my family on this much money for the next two weeks? Did I make an error in my claim? This was for the week before and received it on the first week of claim? I really need help and have been struggling. I want to go back to work and provide for my family and getting so depressed that I can not do anything right. I need this money and do not get any government assistance due to being middle class.

  5. I made an error in my payment request claim by putting down the wrong amount, now I have been denied for those two weeks. I have proof that i did not work those hours but it is hard trying to speak to someone anout this. What can I do.

    1. I have applied since June 8. I was wrongfully terminated. How can I give information that I have attorney helping me out?

  6. I had been receiving without any problems my UI and additional $600 since April. My date to request payment is Sunday. I submitted the last payment request last Sunday 7/5 but I have not received payment yet. Been trying to call the 1-800 to find out why I have received my payment but it is impossible to talk to someone and get help. Since my payments had been deposited consistently the tuesday or wednesday, after the request for payment was submitted on sunday. what else can I do to find out about my payment?

    1. I’ve been trying to collect my unemployment benefits since June I have no money anyting everytime I try calling at 1-800 number you cannot get through I need a answer if I’m going to get my unemployment or what I need help on this I’m losing everything I’m going to have to live up underneath the bridge if I don’t get any help with y’all

      1. Lamesa,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        1. Using that generic response is not helping people. People need real answers to their situations.

        2. Isabella,

          Please login to your account online to check. If there’s no option available, please call the Claims Center.

  7. I try to apply online but after logging in I’m taken to a page telling me I need to call. But when I call I get an automated message that says my call can’t be taken and that I needed to apply online. What am I supposed to do if I can’t file online and calls are being auto rejected?

    1. Kimanah,

      I can understand your situation. Please wait for a few days for the authorities to change the system in line with the recent announcements.

      1. Sam I need to resolve issue on a previous claim that I had no knowledge was given to me cause I was never contacted on day of hearing and it’s stopping me from receiving benifits now what do I do

      2. Hey I’ve applied two months ago and havent heard back from anyone. I’ve tried calling and no one has taken my calls. If I’ve made a mistake filing I’d like to be able to talk to someone to help me through the process. I need immediate assistance. I’m really struggling.

        1. Nicklaus,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      3. Me too- I had been receiving without any problems my UI and additional $600 since April. My date to request payment is Wednesday. I submitted the last payment request this Wednesday 7/17- 7/24 but I have not received full payment yet. Been trying to call the 1-800 to find out why I have received my payment but it is impossible to talk to someone and get help. Since my payments had been deposited consistently on Friday, after the request for payment was submitted on Wednesday. what else can I do to find out about my payment? HELP THIS WOULD BE MY RENT CHECK

    2. I’ve been requesting payment since March when i got laid off and only received 1 payment and after that it says my its in review that if twc has any questions they will contact me. I have been requesting payments and still nothing made hundreds of calls and have not been able to get through at all. I’m so bumbed I’m on the verge of being homeless with my 6 kids. I have exhausted all my savings .

      1. Yvette,

        There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    3. Hi,

      I know all off your staff are busy. I would like to first say that I appreciate all the hard work and effort that the state of Texas has put into increasing the agents to assist all of Texas to make sure everyone who applies can get a faster response to their claim. Every employee working for the state of Texas is considered to me a first responder and for myself I appreciate your services and diligence to help.

      I am seeking guidance for my claim. I have called in to make a payment request and I get a response that I have not requested a payment in 3 weeks therefore I need to call in. I could not complete a payment request for the past month for some reason. The correspondence I recieved was granting my the assistance. I have tried to call everyday for the past month. I go.online and it says to call a different number for late request but cant get thru either.

      Please let me know what I would be able to do to submit a payment request? We are surviving but The last months been difficult to catch up and make ends meet with out the assistance .

      I know everyone is busy and I’ll try to get thru to speak to someone. Thank you again I’ll be trying my best to get thru as soon as possible..

      God Bless

      Jesse

  8. I have called several times because it won’t allow me to request payment but you can’t reach anyone by phone and the teleservice is not help. What do you do?

    1. Nesha,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      1. I’m Malek Antoun I made an appeal from over than 40 days and I have no answer yet! I have a confrontation appeal number.

        1. Malek,

          There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      2. Omg!! I have all of the above problems, it keeps logging me out after I put in all my info, tells me I have technical issues. It’s been over a month. I can’t log in, unable to speak to a LIVE person. All that comes on are the recordings, What’s going on there. I know people are working from home because one time a guy answered and he was still asleep. Very unprofessional. I need my money, I have Bill’s to pay, medical issues, no other source of income. I can’t access my account, too many recordings that are not helping people. I am very upset. You need to put yourselves in our situation.

        1. Martha,

          Please note this is a private forum and we understand your situation. Please lookout for an option to reset the account online.

    1. Allen,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing.

      1. How do we get hold of telecenter? Is there an email to send to.
        The 800-884-6578 is not a working number. What is the correct number?

    2. You can forget about calling because no one answers. I have been trying for 3 days and over a hundred calls. I was late requesting payment and the site says I have to call them, but I can’t. I have just finished with cancer treatment and because of the pandemic, I can’t go to the office. So I am out of luck and can’t get unemployment. I don’t know how I am going to survive!

      1. Cynthia,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      1. Armando,

        Please try finding answers online since there might be limited phone support due to the shortage of staffing.

  9. I tried filing on the Texas Workforce website and when I tried to enter my social I was told to call 877-915-6400. Has anyone had this happen?

    1. My appeal for unemployment got deleted on the TWC site despite a confirmation email being received over a month ago and it now says I must call to speak with someone. I still cannot get through via phone. Am i supposed to just go die, or what?! Why can’t someone just look at my 2019 tax return for 2 seconds?!

    2. I applied and received a letter stating I was eligible for payment, but when I apply for payment (which I’ve done 4 times now) it’s processed as invalid. I answer everything the way I was directed with no other instruction. I can’t find the answer on the website, and I’ve been trying for two weeks to get someone on the phone. Much like everyone else on here, I’m struggling just to feed my kids.

      1. Peter,

        There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  10. I have an issue. I tried to file on line where I was told that my social security number was connected to an account from over 10 years ago and I have no idea what the credentials of that account are. The website tells me to call on the phone who promptly plays a recording that tells me to go to the website which makes it impossible for me to get this done. I have called the other number leaving this message and my phone number but no one has contacted me from that either. How do I get this straightened out?

    1. James,

      I can understand your situation. Please wait for a few days for the authorities to change the system in line with the recent announcements.

      1. Can’t get threw in any direction…. My SS# is connected to an old worksourse log in and I can’t finish my process for benefits. Its an old account I don’t have the info to anylonger …..

  11. I Applied And It Says The Im Eligible For $492 a Week And 10,825 For The Year … i Have Requested Everytime ……They Say This….( Payment:TWC is reviewing your claim to determine if we can pay you benefits ). If we need additional information, we will contact you… To Keep Requesting To See If I Become Eligible… SMH

    1. Nelson,

      I can understand your situation. Please wait. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

    2. Mine says the same and I can’t get ahold of absolute anyone to ask about this issue. It’s so frustrating!

      1. Priscilla,

        Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  12. I’m so upset and like everyone in desperate need of unemployment….some how On my profile they have reported I worked for a company that I worked for six months ago Instead of my current employer that I have been laid off from and have told me in my claim that I qualify for zero money! They also made me under report my wages from what I actually make and also told me o don’t make enough money… how does that make any sense?! I am freaking out I don’t know what to do because I’m supposed to be able to claim my first check on April 12 , I can’t get a hold of anybody and I just don’t know what to do

  13. I need help to reset user name and password..they were to send me link and never did ..can u send it to me please!

    1. Archana,

      Please note this is a private forum and we do not have access to your claim. Please reactivate the link and also check your email at frequent intervals.

  14. I tried filing on the Texas Workforce website and when I tried to enter my social I was told to call 877-915-6400. Has anyone had this happen?

    1. Monica,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

    2. This has been happening to me too. Iv tried calling hundreds of times over the past two weeks. I cannot find an answer online. I put in my social and it says I need to call right afterwards.

      1. Jesse,

        I can understand your situation. Please wait for a few days for the authorities to change the system in line with the recent announcements.

  15. Sam (TWC Representative),
    It appears your responses are not being actively answered like Jesse’s comment listed above and you “did not” provide a response about what happens when you apply online and are redirected to the busy telephone number. According to TWC guidelines funds are not back-paid in retro until you are filed, despite everyone’s desperate attempt to survive on the funds allocated by both state and federal agencies. Personally, I have called everyday beginning sharpy at 8:00 am and continue throughout the day and I’m on day 9. The local offices are not answering. There must be an alternate solution to all of us wasting our days calling busy numbers and losing money daily. I have empathy for the hard-working people of TWC. But, please remember there are people suffering greatly and making statements such as there are no other alternatives simply aren’t acceptable. I appreciate your response and know this must also be frustrating for you as the moderator of this thread. Thank you, I look forward to your response.

    1. I tried filing on the Texas Workforce website and when I tried to enter my social I was told to call 877-915-6400. Has anyone had this happen?

      1. Maria,

        There will no phone support available. Please try finding an answer to your question on the department’s website.

      2. I was told that I didn’t have any benefits back in December (is I didn’t make enough during the base period) I logged in last week and see that my benefits were approved in December. I need that money but can’t request payment because its been longer than 3 weeks and advise me to call. I can’t even reach anyone so I’m just stuck without anything. This is ridiculous!

  16. Is there a physical office that can be visited to amend a current claim? the customer service line is always busy, when you do get through to the automated prompts, you’re told that there are too any calls in the queue and it hangs up on you.

    where are the physical TWC offices located?

    1. Ryan,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  17. I am having the same problem too. Each time I’m presented with this:

    Call a TWC Tele-Center
    We can best serve you by phone.

    I can’t even find an email address to contact. Is there any other way to contact them?

  18. My unemployment was just exhausted. Can i get a extension with this corona virus mess? It’s impossible to start working now.

    1. Frank,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  19. I started filing for unemployment however I did not finish, it asked me to call 877-915-6400 I call the number they are not able to take any calls. What’s up with that, very frustrating.

    1. Sylvia,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  20. I have tried calling Texas unemployment office to a voice recorded message to many calls to handle right now ( for the last four days), also tried on- line which direct me back to call. My question is since both ways are not not responding is there a third option?

    1. Danny,

      There is no third option. Please try finding answers online since there might be limited phone support due to the shortage of staffing.

  21. I need to know if the company I work for put me on on call because of the virus can I still collect unemployment for the days I do not work please give me an answer thank you very much

    1. James,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  22. I do not remember my user ID or password and every time I try and click on forgot user ID or password it tells me to call into customer support. But, I am unable to get ahold of anyone. We are quarantined so they’re no personnel at our local workforce solutions office. Can someone please email me back please asap. Thanks

      1. Online isn’t an option if it keeps telling us to call the number.. why isn’t the hubs open Texas work force solutions to help us Texans.. it’s understandable that so many are calling but no support is getting old .. we NEED someone to answer to get our claims filed

  23. Is there any other way to do this ?!?!?! Lines are so busy and I understand why…. the website isn’t helping to reset my pin. I have looked and clicked on everything but it keeps telling me to call…..

    Tele-Serv Automated Phone Service
    Our Tele-Serv automated telephone system is available at 800-558-8321. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.

    Your Tele-Serv PIN
    Your Tele-Serv Personal Identification Number (PIN) is a four-digit number you create to verify your identity on Tele-Serv and for some online transactions. It protects your identity and privacy because no one can submit a payment request or get your claim information from Tele-Serv without using your PIN.

    Your PIN has the same legal authority as your signature on a paper document. Do not give your PIN to anyone, even to a member of your family or a TWC employee. You are responsible for any payment request made using your Social Security number and PIN.

    Resetting Your PIN
    You can reset your PIN on Tele-Serv by providing personal information from your claim, such as:

    Date of birth
    Texas driver license or ID number
    Telephone number
    Amount of your last benefit payment
    Part of your bank/credit union account number
    You must be able to provide the requested information to reset your PIN using Tele-Serv. If you are unable to provide it, you may either call back when you have the information or call a Tele-Center at 800-939-6631 to speak with a customer service representative.

  24. I have been trying to get ahold of the unemployment office. Last time I used unemployment was over 4 years ago and forgot my pin number. when I called and tried to use the teli number it now says my pin has been revoked and I am unable to get ahold as the message says there has been a high volume of calls. I have called first thing in the morning all the way to the last second and get a response. is there any way that there is another method of finding out my pin or getting a new pin.

    1. Look on goohle for news articles dated april 1rst. Most of them explain what to do in dets about the whole pin # situation. Good luck.

  25. I try to apply online but after logging in I’m taken to a page telling me I need to call. But when I call I get an automated message that says my call can’t be taken. What am I supposed to do if I can’t file online and calls are being auto rejected?

  26. I do not remember my user ID or password and every time I try and click on forgot user ID or password it tells me to call into customer support. However, I am unable to get ahold of anyone. HELP!!

    1. I have Applied for unemployment a month and half ago and still have not received a payment. How can I get a hold of unemployment office when no one answers from the 6631 number

      1. Ricardo,

        I can understand your situation. Please wait for an update from the office. There will be thousands of applications for the office to be processed. Make sure to check the status at regular intervals.

  27. When I try to apply online it says my SS# is already in use. I tried both of my two email addresses for password recovery and it can’t find either. I think I can only be helped by phone at this point. Is there anything I can do?

    1. Jesse,

      As you’re aware, the Unemployment Office might be severely short-staffed. Please consider visiting an office in the vicinity if available and feasible.

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