To find out all about Coronavirus-related unemployment benefits     

Texas Unemployment Phone Numbers

In order to speak with a customer service agent, call an unemployment benefits Tele-center at 1-800-939-6631. Business hours are Monday –Friday, 7:00 a.m. to 6:00 p.m. Central Time.

Some of the important phone numbers that you may need are:

Tele-Center, CSR Help Line: (M-F, 8 a.m. to 6 p.m.) 800-939-6631

Tele-Serv, Automated Phone 800-558-8321

Debit Card Help: U.S. Bank Customer Service 800-657-6343

Appeals Fax: Appeal Tribunal 512-475-1135

Commission Appeal 512-475-2044

Discrimination Complaints

TWC Civil Rights Division 888-452-4778

Equal Opportunity and Compliance 512-463-2400

U.S Equal Employment Opportunity Commission 800-669-4000

TTY 800-669-6820

Fraud Reporting 800-252-3642

Hearing Impaired Dial for RelayTexas 711

  1. I requested a payment on the day I was given. At the end of my Tele service call, it said addition information is needed and told me to call 18009396631 but whenever I call that it’s a busy signal. I called every hour yesterday and busy. The website won’t let me sign in even though my information is correct. It keeps saying the user ID and social are being used on another account, but I set this account up by phone 3 weeks ago. When I call Tele serve, it has no problem with my ss or pin, but when I try to submit a claim it says I’ve already done it yet when I check on the status it says I haven’t submitted a claim. What can I do when the website won’t work and can’t get through the phone to speak to anyone? Know this is a hard time for our nation, but there’s gotta be a way to get help. I’m out of a job, and have bills and groceries, as is everyone’s in this boat. Please help!

    1. Cheri,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  2. the TWC website will no allow me to complete my online application for unemployment
    due to not having or knowing a PIN number.
    I had years ago filed for unemployment, 25 years ago or so, and if a PIN was set up then i couldn’t even imagine what it could be.
    I was directed to call 877-915-6400 when my login wouldn’t work due to no PIN
    of course the lines are over inundated right now. How am i able to file unemployment as soon as possible?
    Any advice would be greatly appreciated. Thank you

  3. I filed my claim on sunday and when i got done i got a message my claim was on hold until i called 877-892-3024 and i called monday 22 times throughout the day and no answer i calked tuesday 18 time throughout the day and no answer i started called at 8 am today i have called 12 times in 1 hour and no answer…any advice

    1. We are sorry to hear about your difficulties. There is a huge shortage of staff across all unemployment offices due to a massive surge in UI applications. We advise against calling or visiting the office, as you may not get a response. We recommend you to apply for UI benefits online. For more information, please visit your state’s official website.

      1. Is there an email or number for website issues? Online says to call yet recording says they are busy and hangs up? Been trying almost a week! This is for Texas

        1. Robin,

          Nothing is working now considering the national situation. Please explore the options available on the Unemployment Office website.

      2. How can you apply online if it doesn’t let you complete the application? It keeps saying to call 1-877-915-6400 and no answer. Called all day from morning to close and nothing.

        1. Nancy,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

          Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      3. Please provide how to contact them.
        I also have been trying to request my benefits since friday the 20th. Of March.

        1. Renee,

          We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

          Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      4. When you call the 877 number at 7 the phone lines get cut off till about 7:03am then when you try calling anytime after that you all say there are high volumes. I have to talk to someone about my unemployment or they won’t give it to me anymore and I have till the 30th and have been calling everyday for weeks. I’m convinced you guys just don’t care and it sucks for people like me who are struggling to get by cause unemployment was all we had. I’m just completely done with you people. My advice would be to never use unemployment because they simply don’t care about you or your well being.

        1. I am in the same boat. Been calling for over a MONTH now and nothing…

        2. Armand,

          Please consider the option of visiting an office in the vicinity if safe and feasible.

    2. My online acct locked me out and says to call the unemployment number. I have been trying for 4 days to get in touch with them. I need help!!!!

    1. Keisha,

      Please try reaching out to the Unemployment Office on 800-939-6631. You can also visit the
      Texas Workforce Commission – for additional contact info.

  4. I have a question. I just filed an unemployment claim last month. I then received a notice via online correspondence stating that I did not need to start performing work searches until December 29th, and so I followed these instructions. However, I then received a notice that my claim period actually began on December 22nd. I just submitted my first payment request and it asked me to list the work searches for the week of December 22nd -29th. I listed “0,” because I followed the instructions I received through the correspondence. I made 3 searches for the week of the 29th, and listed that in my payment request. Is this going to disqualify me from receiving benefits altogether, or just for the week where I had 0 work searches. I am just trying to find out how this is going to affect my benefits eligibility.
    Would appreciate any info you can give me. Thanks.

    1. Aaron,

      Not reporting weekly job searches as per the requirement might disqualify you from receiving weekly benefits. Please call the Claims Center for clarification.

      1. I received my eligibility notice, then I filed as instructed, was told my 2 weeks payment I filed for did not pay,because they were determining the ability to pay? Now , all my earnings were correct, but now, do I file an appeal? There was nothing telling me to, I am stuck and cannot reach a live person, trying for 3 days straight now.

        1. Joe,

          Please wait for inward communication from the department before deciding to file an appeal. You can visit the official website for contact details including additional phone numbers.

        2. How do I reset the pin on my account if I cannot get ahold of anyone when I call any of the numbers? I’m unable to do it online and all the numbers I call hang up on me saying they’re too busy from open to close. I cant even submit an application until this is handled.

  5. They gave me a 1877 number to call but I didnt get to get the whole number. They said they needed additional information help please!

      1. I am asking for my total amount paid to me on 2018. I have tried all your numbers and there is no assistance. Please help. My name is Marcelline Taylor.

        1. Marcelline,

          Please note this is a private forum and we do not have access to the claims system. Please consider the option of visiting an office in the vicinity for an update.

      2. It is asking me for a pin that I guess I used in 2010! I’m clueless and can’t get into the phone line for the life of me. Any advice?!

        1. Valerie,

          Have you tried using the online mode? Please visit the unemployment office’s website for more.

    1. Hello,how are you doing? I am Anderson becky by name from senior care are looking for part-time/full-time assistant someone who can work directly and your wages will be $850 per week , are you interested?

    2. The same happened here do you know the number? When I call Texa’s work for commission they said it’s in my paperwork I can’t find it in the other to numbers I called On to write numbers

    1. Shane,

      If you’ve applied and not received the status, please make sure to chase the Unemployment Office at regular intervals until payments normalize.

  6. I’m trying to fill for unemployment but the website won’t let me log back in and when I call they say there’s to much call volume to answer my call and then just hang up on me please I need to speak with some one to help me!!!

    1. Kristen,

      You might want to try calling the Office during off-peak hours. If you’re still unable to reach them, please consider the option of visiting an office in the vicinity.

      1. I have qualified and received all the info regaurding how much I will get and when to request payment. I requested payment and never received it. I only put 3 work search contacts because that’s what it was last time i did this. No one told me it was now 5. Anyway i am still employed just not working at this time. I will be going back to work for the same company so i don’t see why I need to have work search contacts especially when I am allowed 23 weeks.
        I have called numurous times today and the computer just hangs up saying there is no one to answer. Well why can’t i get a call back? or be placed on hold? This is an important service, why do we get hung up on when we really need to speak with a person, not do anything online or over the phone. I need an actual person to help me please. This is very poor service not being able to contact a person when it is within the hours of work and gettinf hung up on automatically by a machine.

        1. Joe,

          If you’re unable to connect with the authorities over the phone, please consider visiting an office in the vicinity for a total fix.

      2. Can I have an address in San Antonio Texas for unemployment filing assistance please.
        All the ones listed are food stamp or other services.

  7. My daughter called and went through the whole process for her next payment. Apparently there is a question about her filing. It gave her another number to call, but she was unable to write it down before the phone hung up and every number we call cannot help her… Any idea the number to call to resolve this?

      1. It doesnt work.

        There is only the automated teleservw, no actual humans to get help from—is there another way? Lost checks/payments.

      1. Josh,

        Please try the below.

        Phone Number:800-939-6631. Local numbers: Austin local: (512) 340-4300, Dallas local: (972) 339-6200, El Paso local: (915) 832-6400, Fort Worth local: (817) 420-1600, Houston local: (281) 983-1100, McAllen local: (956) 984-4700, San Antonio local: (210) 258-6600. Call Monday through Friday, 7 a.m. – 7 p.m. for all unemployment benefits related services.

  8. I’ve tried for 4 days, calling at least 30 times a day from 8 AM until 5 PM and every time I get the message saying call volume is too high. Try again later. But when I try online. It says call the number. I’ve tried 4 different numbers online, all the same answer. I’ve went to the workforce office, no one can help me. They only say keep trying. Your system is a joke.

    1. Will,

      I can understand your frustration. Please note this is a private forum and we do not have a connection with the Labor Office. Perhaps, you can try finding answers to your questions on the department’s website.

  9. the workintexas website was not available last Saturday (more than 24 hours) and I couldn’t complete the job search. What should I do? I am supposed to do the 5 job search weekly.

    1. Shannon,

      I hope its up and running now. If the website is still down, the option to file your weekly claim over the phone should be open during the weekly window.

    1. Joseph,

      Please try contacting during off-peak hours or look up/file for the claim on the internet for hassle-free management of your claim.

  10. I have been trying to reach 866.790.1674 for2 days calling 1-2 hours at a time continually and all I get told call “volume is to high” and the system hangs up on me. can you maybe add a few more operators or give me a different number that people actually answer

  11. I was let go from my job on September 9th. I have not been paid for that week yet, but today is the day I’m to make my first payment request & they want to know how much I got paid for that week. My claim has not been approved yet & the call volume is too high to get through. I literally called over 100 times the other day with no luck. This is my first time filing for unemployment & I don’t want to mess up. How can I get help?

  12. You people keep say “go through the appropriate channels” and “go online to fix this”…..Look I can’t get throuigh to the numbers available and when I go online it just says to call that number. Then I call the number and again can’t get through. What are we supposed to do when we have done everything possible online and it says to call and we can’t get through. This is ridiculous that the answers are so vague. WHY CAN’T WE GET A HOLD OF ANYONE ON A NUMBER WE ARE TOLD TO CALL????!!!!”

    1. Chase,

      I can understand your situation. Wish we could do more for you on this front. The phone lines can be busy at times. Please call during off-peak hours or consider the option of visiting an office in the vicinity for an update.

  13. Sam, I appreciate your responses to all of these people that are in the same boat as my family. I applied for benefits the week prior to Harvey, and there is literally nothing I can do to get those benefits. I have tried calling starting at 7am thru entire days. Even though I am qualified for benefits, because your office is so undermanned or apathetic to our problem, I am being forced out of my home. If you direct me to the website, I will vomit. There is literally NOTHING that can be done on the website. In the time of our greatest need, the TWC is an inept entity that is failing by any measure.

    1. Brian,

      I can understand your situation. Wish we as a private forum could do further to help you. Perhaps, you can consider the option of getting together with like-minded people and lodging a complaint with the Governor’s office.

  14. I have been waiting over four weeks for my first unemployment check. I’ve done everything online because I cannot get a hold of somebody on the phone and I have called at all hours of the day. I went to an Unemployment Office and they told me they could not help me that I just have to call the number but again I cannot get a hold of anybody because they say that there are too many calls coming in. Website says: “TWC is reviewing your claim to determine if we can pay you benefits. If we need additional information, we will contact you.

    Continue to request payment every two weeks, so TWC can pay you if you become eligible for benefits.”

    How long does it take??? Especially if an office can’t help and TWC can’t get a live person?

    1. Angie,

      The initial claim should not ideally take more than 7-10 working days unless they keep you informed about a possible delay. All I can ask you to do is continue chasing the department through available channels for an update.

  15. It has been several years since I received benefits and do not remember my old email address, ID or password. I have tried calling but unable to get thru due to high call volume. Is there a way I can use my new email address to reset the ID and password.

      1. Where is the nearest office in San Antonio where you can speak to somebody in person this is very frustrating every time I call all it is is a hold or you there too busy to take my phone call

  16. I have been trying to cancel my claim. I have call all the 800 numbers. I can not get through. The workforce solution said, they can not help. Please help me to resolve this matter.

  17. I applied for DUA a week ago. Due to Hurricane Harvey. And need to update my incorrect wages based on last year and send in current pay stubs. I have called every number ive seen online, and the websites accordingly and it says I cannot request payment online or tele-serve, only by mail and thatI have to call the toll free numbers to get that info, yet NOONE IS ABLE TO REACH ANYONE. Why is this? Why do I have to request by mail when the usps is barely getting up and running now. We need help now! Not in 2 months when Im able to reach someone.

    1. Brandon,

      I can understand your situation. The only option left is to find out if there an Unemployment Office in the vicinity and visit them for an update on claim status.

  18. I have a very unusual situation. I need to file a search history for unemployment benefits from Illinois. My email has changed since, years ago, I last filed for unemployment. That feature does not seem to be supported on this web site. HELP.

  19. I filed for unemployment while in the hospital and was denied due to unable to work. I am now ready to work. Like those above dialed the Tele-center at 1-800-939-6631 many times. That was what I was instructed to do to change my status. Is there another way to change my status? Unable to get thru on that number.

  20. I’ve been calling 800-939-6631 and 866-790-1674 numerous times a day, and I have yet to get a answer. I keep getting the “sorry we are over loaded with calls” message.
    I went to a workforce location and was told they can not help me. Everything is handled online or over the phone.
    I NEED to know if I can renew my benefits?
    I can not renew online. It kicks me out off the system because I’m already in the system due to receiving benefits. My benefits ran out in march 2017 and I was told I could reapply in august. I have yet to be able to speak to anyone about this matter.
    This is completely unacceptable! I have paid in to the system for over 30 years and this is the first time in my life I have needed assistance.
    I am going to contact my congressman and everyone easel until I get satisfaction.

    1. Paul,

      I can understand your frustration. All I can say is try all possible channels to get an update including the internet. Log on to your account online and check the status.

    1. Kevin,

      As far as I am aware, you can “Appeal” the decision if you think it was not justified. Please call the Claims Center for further details.

  21. I filed for unemployment benefits 10 weeks ago and my case still shows “under review.” I have called several times and have gotten no answers from anyone- thats when a live person actually gets on the phone. I am soooo frustrated that it has taken this long especially since I’m 8 months pregnant and have 2 daughter’s starting school in 3 weeks and have “$0.00” income. Can someone please tell me what the hold up is,at least on just being updated on what’s going on.

  22. I’m trying to file a claim online but during registration I’m being asked for a PIN which I do not currently have. I’ve tried calling the toll free number throughout the day but receive a message due to call volume we cannot help at this time, please try again later. Can you assist with how to obtain a PIN online instead of calling the toll free number?

  23. I received a letter saying unemployment CAN pay me benefits and I still have not been paid. I can NOT get through when I call the number, no matter if I call during “non peek” hours or not!!!!

  24. I filed for unemployment and got a letter saying I did not make enough to qualify but the employer only put down that I worked for them for 3months but it was 6months and I can’t get in contact with anyone to correct it …I have tried the number Day and afternoons for several days and can’t get through

  25. Is there any other way I can reset my password online… It’s not recognizing my email online and it’s closed on Sunday. Email me if you can

    1. Avery,

      You should be able to do it on the website. Please look out for a relevant option or call the Claims Center for reset instructions.

  26. I have been trying to get in contact with the unemployment to let them know that I am working full time but it always says that to call later what do I do???

    1. If you want to inform them about your employment, you can stop applying for weekly claims and that can be an acceptable way to indicate.

  27. I filed for benefits almost 5 weeks ago. My claim status shows as “Under Review”. I checked with my previous employer and no one has contacted them. I cannot get through to a person on either of the contact numbers for Texas, 18005588321 or 18009396631.

    I need to speak to a person!

  28. I am currently working but my employer is giving me 30 days to look for another job. They said the role requires someone with more experience. Basically they are firing me because I don’t meet their criteria anymore. They have made an offer to someone else and are really pushing for me to find something although I keep working 40 hrs a week plus training the HR Assistant and They still want me to leave a plan on where everything is. It’s taken so much for me not to walk out. Can I? If I do would I be eligible for unemployment? I would like to find a job I enjoy doing and not get one only because they are rushing me to find one. Please help!

    1. Generally, voluntary reasons for separation from the job are not considered.

      Please check with the Unemployment Office by calling them.

  29. Right now I’m on medical leave from work and I don’t get medical pay from work. Can I file for my unemployment

  30. I live in Missouri and the company I work for is in Texas. I am laid off with a return date in late Jan 2017. With a temporary lay off do I need to complete a weekly work search in order to collect unemployment in Texas?

    1. I don’t think you should be making the required number of job searches.

      Please call the Unemployment Office for further details.

  31. I have tried for three weeks to talk to a Customer Rep – I have called the 800-939-6631 number mornings, mid-day & afternoons to no avail. I am receiving conflicting info online & over the automated system. This is not fair to not be able to clear up the problems (which I don’t understand anyway – all looks correct from my end) and start receiving benefits.

    1. The phone lines can get busy during peak hours.

      Alternatively, you can also try using your account online or visit the nearest Unemployment Office for an update.

  32. I filed on July 3. Received verification that wages were enough to be eligible on July 18. Have made claims for 4 weeks in July. But the message is saying TWC is reviewing your claim to determine if we can pay you benefits. If we need additional information, we will contact you.
    My next claim date is on Aug.14.
    My question is does it typically take 6 weeks or more to determine if I will receive benefits? Is this normal?

    1. The initial claim should not take more than 7-10 business days unless there is a dispute.

      Please chase the Claims Center by speaking to a representative to find out more.

  33. I have tried multiple times a day to contact the office because I received a notice telling me that I was NOT eligible for benefits. There is an amount that states I have benefits remaining, benefits paid is $0.00. I have tried calling every number associated with TWC and they are too busy for my call, tells me to leave a message. I leave a message and never hear from anyone. I have got to where I am leaving 3 or 4 messages daily. I am not understanding why I am ineligible to receive benefits. I just want to talk to someone that will let me know something. Is there anyone I can contact. I contacted the local office and they are just on the employment side they don’t help with benefits. Someone please help me.

    1. Travis,

      Please keep trying. Since phone lines are constantly engaged, you must try to visit the nearest office and stress on your claim since this is the only channel available.

  34. I am currently employed but need to quit the job due to the fact that I have back issues and should not be sitting for extended periods of time. If I quit my current job due to health reasons would I be eligible to collect unemployment benefits and, if so, what proof would I need to provide?

    1. Unfortunately, personal reasons such as health issues are not considered.

      Please call the Unemployment Office in your state for further information.

  35. I have tried continuously to contact the office because I received a notice telling me that I was NOT eligible for benefits since I didn’t make enough at my job. The job you have on file isn’t my most recent and I need to change this information so that I can receive payment as soon as possible. Who can I contact? What extension? I am not able to make this change online…please help!

    1. Please note this is a private forum. Please try calling the phone numbers during off peak hours to make a contact.

      Alternatively, you may also consider visiting the nearest office.

      1. I’m homeless now I been trying to get unemployment for 6 months everytime I call unemployment every agent tells me something different & open a new claim and it still was a problem I been looking for a job and not have any luck and unemployment is like looking for a job its unbelievable how of the agents act at the office one agent was eating on the phone and acting like my case was not a big deal & she was saying it’s Friday so it not much they can do they sent out a latter and she’s sorry but I will not be receiving unemployment I can appeal but unfortunately not going to receive it I told her I’m homeless with no income what can I do it was no response unbelievable but true..

  36. I have called TWC several times and been hung up on. I already have funds in my account but never received a card. I’m getting very upset because it is almost time for me to file again.

    1. I can understand your frustration.

      Please try calling during non-peak hours or explore the option of visiting the nearest Unemployment Office.

  37. I would like to talk to a real person, because the numbers I have called do not give that option. Could you tell a 800 or local number….either one, that I can call without answering….”go to a Website”

    1. Unemployment Offices do not generally have a toll free number.

      Please explore the official website for more numbers.

    1. Please wait for 7-10 working days for the processing. If you do not receive it after this time, please chase by calling the claims center.

  38. Hi,
    I want to move back to Seattle, WA. I am employed as a Certified Nursing Assistant. I need to reactivate my Certification in WA. WA requires that I submit all Certified Nursing Assistant employment since I stopped working in WA in the year 2000.
    Is it possible for the unemployment to send me an email with all of my Texas employment listed?

    phone: 915-801-9196

    1. Please note we’re not associated with the Unemployment Office in your state.

      Call them directly on the phone numbers provided for further assistance in this regard.

  39. I called to submit a claim and was told to call an additional number. Does anyone have that number? It started 800-844-???? Or 800-884-????

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