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Utah Unemployment Phone Numbers

You may submit a request, question, comment, problem, complaint or suggestion regarding Utah Unemployment Insurance services via the DWS electronic Feedback Form. Sometimes you just have to talk to a live person to get answers to your questions. You can contact by telephone during regular business hours.

For questions regarding an existing claim or UI benefits in general, call the Claims Center (toll free) at:

  • Salt Lake and South Davis Counties (801) 526-4400
  • Weber and North Davis Counties (801) 612-0877
  • Utah County (801) 375-4067
  • Remainder of State and Out of State 1-888-848-0688

Individuals with speech or hearing impairments may call the ‘Relay Utah’ by dialing 711. Spanish Relay Utah: 1-888-346-3162.

  1. I recently reopened my case, it is a seasonal claim but when I reopened it it say I need to fill out the weekly job search requirements. I was also told that when I reopened it there would be no waiting week but I did not receive any payment for that week. I have been on hold now for 5 hours today and have been told twice that the hotline is not taking calls. is there anywhere that I can get this fixed?

    • Misty,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

      • I have been trying to file my unemployment claim for over 3 months. Noone answers the hotline or responds to the live chat. How can I get help with this. I have filed to reopen my claim and it just refers me to the same phone number for Utah County. I live in Orem. Please help me.

        • Kevin,

          The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  2. I started back to work on August 01, 2016 at 6:30 a.m. to 5:00p.m. Monday through salary is $13.00 per hour. My place of employment is east ridge solar project in cedar city. Because I start early and come home after 5:30 pm each day, I haven’t been able to call during business hours.So my question is about getting one more week of hi eligibility because I won’t receive my first check until two weeks, as I. Just finished my first week of employment.I will fill out my weekly report, and we’ll reflect that with my starting date of employment. Thank you

    • Please note this is a private forum. You can call the Unemployment Office for clarification.

      If you’ve a job in hand, you will not be eligible.

    • If the person is let go due to voluntary reasons such as performance issues, he/she will not qualify for benefits.

      Otherwise, if its a lay off, such person can be eligible.

  3. I applied for unemployment in December and still haven’t received anything. I haven’t gotten a call or email regarding this either. Do you know who I should call or get a hold of?

    • You must have received an update by now.

      Please call the claims center and ask for an update on the processing status.

  4. I need help doing my weekly claim, can not find right site to do so one line is there a number I can call to do my claim?

  5. I live in AZ and work in Utah for about 20 year I’ve been laid off and filed for unemployment benefits. But Utah has denied me of benefits saying I need to apply for benefits in AZ. AZ denied me because I’ve not work in AZ what should I do

    • You must speak the representatives of the labor dept in Utah again. One must file for benefits from the state where he/she was employed.

      Please ask for an adjudicator if they stick to their stand.

  6. I WORKED IN UTAH during April and May of 2013. I filed for my unemployment in Washington State where I reside and also worked. My wages during that time in Utah were over $15,000. Washington State says that Utah does not show nor have they transferred these wages to Washington State as of today. Please check your records and let me know if you show these wages earned in Utah.

  7. Hi,
    I am being laid off work as of 10/4/2013 with a benefits package. What is the earliest time frame that I can file for unemplyment benefits?

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