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Virginia Unemployment Phone Number

Updated : February 4th, 2021

Sometimes you just have to talk to a live person to get answers to your questions. In that case, you can call the VA Unemployment Phone Number: Toll Free: 1-866-832-2363.

Be prepared for long wait times because lots of people are trying to do the same thing that you are. Be patient and you will get through to someone that can help you. Even if it is frustrating to wait so long, please be polite to the person you get connected to.

The staffers on the other line are over-worked and are doing everything they can to help all of the people that are contacting them.

When you call the VA unemployment phone number, make sure that you have the following information:

  • Social security number
  • Dates of employment

A pen or pencil, and paper – to take notes

  1. Two weeks ago I made a phone appointment that was scheduled for today and nobody called. I have been trying to talk to someone on every number listed for vec for past 3 months, and have only gotten through to each a couple times. Every time they tell me to call another number. Both 1 (866) 835-6058 and
    1 (800) 897-5630 tell me to call
    1 (866) 832-2363, and they tell me to call one of the other two numbers. It’s ridiculous, i was finally able to make an appointment and they didn’t honor it. Just want someone to help me put this damn claim through, but nobody even asks for my info they just pass it off to other office!!!! any help would be greatly appreciated!

    1. Amanda,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      1. The website and phone numbers are endless loops that lead nowhere. I have been trying to reach someone since Dec 2020. This is a freaking joke! Easy to say unemployment numbers are low when the state is neglecting peoples benefits.

        1. Michael,

          We understand your situation. There will be a delay considering the pendency. Please continue following up regularly.

    2. Ever since Biden has been in office and they changed the system it is completely broken. Pre-Democrats: I got my checks and could always reach someone. Now, I haven’t gotten a check in 4 months, only got a few prior. Website doesn’t provide any info and I can’t reach anyone. I’m a single dad and this is a dire situation. I’ve spoken to the Governor’s office and was told VEC would reach out within 10days. That was 2 months ago. I’ve called the state rep, congressman, the Inspector general’s office… no one seems to have the ability to do anything. The system is completely broken. The people in leadership don’t seem to have a clue one how to run a state government and the agencies. I can’t understand how it’s completely fallen apart so quickly.

  2. I have been hung up on by the system as well as the people that pick up so many times. All I need is a pin but I cant get it because Im either hung up on or left on hold for over half an hour before being hung up on. Its been like this for weeks now. I am trying to be patient but at this point its just unreasonable.

    I dont understand why there isnt any other way for me to get my PIN so I can avoid this horrible Gov2Go service.

    1. The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

    2. I haven’t received my benefits in roughly 4 weeks now. It is allowing for me to apply for them online but I do not receive payments anymore, and I have been accepted until the date of September 1st. When I call the automated check claim it says mine expired. I’ve been trying to call the 800 number and all it does it hang up.

        1. It’s been over 3 months now, of me calling or trying to go online.. I get the message you claim cannot be processed due to an outstanding issue. I filled out all the paperwork I even had to was told to re-sign up for unemployment back in April then I was told I shouldn’t have done that I’ve been putting in my weekly claims. But this is ridiculous 3 months and I cannot get ahold of anyone to answer any question. How am I supposed to solve this problem if I can’t get ahold of anyone.

        2. Melody,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        3. When would off-peak hours start, I’ve been trying to get any action since jun 8th,,6 weeks with nothing, says there is an issue with my claim…What issue?? No answers, no response, no nothing

        4. William,

          Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

      1. This same thing is happening to me, have you gotten any response?? I have to move soon and am missing almost $1500 and I have no idea what to do! Been trying to reach someone for two weeks now!

  3. Hello I really need help no answer I want today to vec Office they not open yet and they did not answer any call I need did they do this by purpose I don’t think they busy like that because I’ve been calling for 2 weeks every day!!!?

    1. Hana,

      We understand your situation. There will be a delay considering the pendency. Please continue following up regularly.

      1. This is bs. Ive been calling every number I can find since a year ago and still haven’t been able to get a single person on the phone. Now va wants their money back but I can’t get someone on the phone to change it from regular UI to PUI?!? Or get a response to my emails or to my written mail.. Out of control.

  4. No offices in the alexandria fairfax area are open. The nearest one is in woodbridge and thata over 30miles away. How are we to get help if we cant get anyone on the line. Ive called offices in Fredericksburg and left messages and havent gotten a call back either.

    1. Erika,

      There are thousands in the same boat. All I can ask you to do it to keep trying all channels.

      Best wishes!

      1. I have a question I accidentally entered my PIN number wrong several times and they said my account was locked I’ve not been able to file a claim and I miss five weeks I cannot get anybody on the phone to unlock my account what am I supposed to do with this is getting absolutely ridiculous thank you

    2. I have been trying for over a week to get weekly payments. Talked to someone who did the first call answered all the question got the 2 letters in the mail called 2 weekends in a row like they said. Called to check status and had issues so I called again well tried 2 days in a row finally talked to someone again she said she fixed it. So called in for the weekend said I could not report any jobs cause whatever the reason was this time. Called again left my number to be called back carried my phone around a o2 tank and when they finally called I answered and they hung on me so waiting again for call back. So I understand you say be patient but that ship has sailed.

      1. Amy,

        The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  5. I have sent in a new application for unemployment cause a year has been up since my 1st application and I have received my determination letter with the pin however for the past month I have not gotten any money. why is this happening? I have registered for work as instructed on the website and file my weekly claim but still no job or unemployment benefits from either programme.

      1. I have received my monetary benefits and had to initiate a new claim it’s been more than a month and now I still cannot file. Saying I have outstanding issue. Haven’t been able to get anyone on the phone for months. Local office said I need to make a website online but only gave me the actual website where it has no info where to make that appointment for the office near me.

        1. I’ve been trying since March 1st! I haven’t gotten a penny yet! Can’t talk to a human-being! Keep getting the runaround! So frustrating! It’s ridiculous!

        2. Linda,

          Please consider the option of visiting an office in the vicinity if safe and feasible.

      2. Jeff I have been receiving my check but they stopped two weeks ago I’ve looked for work registered like I was told called for hours and hours no answer what can I do please help we are seniors and very desperate for help thanks

        1. Mark,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        2. I’ve not received my pua benefits going on three weeks when I do my job search it says it’s been excepted what do I need to do to receive my benefits

        3. John,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    1. To anyone……

      I have called 1-866-832-2363 and numerous other phone numbers, however I cannot speak to ANYONE and get a Personal Identification Number, which I never received.

      Suggestions?

      Thank you,
      Roger

        1. Haven’t got my PUA payments in 3 weeks. I put in all correct information with my job searches. Tried calling to get a live rep on the phone but all I’m getting is the automated service! Who can I contact regarding my payments??

        2. Shierly,

          Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  6. Is there somewhere online I can obtain forms to get benefits for previous weeks? I can’t get through to customer service for this.

        1. Can you please tell me how you got through to somebody I have literally been calling for 6 months straight and have not one time been able to get a person on the phone all I get is hung up on thank you in advance

        2. Kat,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        1. The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers. Off-peak hours are generally post-lunch time and early evenings.

  7. They just re-opened a claim I filed Feb. 15; it was closed due to the VEC’s errors. Benefits should begin May 1.

    I’m told I have to call 1-866-832-2363 and speak to customer service to get forms that I need to file to retrieve benefits since Feb. 15. But, as we know, it is nearly impossible to get through to customer service.

    Is there an alternative to calling? Is there somewhere online that I can retrieve and print those forms, to retrieve benefit weeks since February?

    1. Jeff,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  8. What a joke. You are providing false info to people. You are a BOT..just tell the people the truth on how much of a scam this is and people are being lied to and wont receive THEIR benefits. Disgusting the way you all treat your citizens.

    1. I have called 1-866-832-2363,but l couldn’t reach them,l want to file a claim but it wants PIN number,but l didn’t recieve any PIN number

  9. I have been calling for months. I literally checked my cell phone log and I have close to 10,000 phone calls to the unemployment office where I call everyday from open close nonstop and still haven’t been able to reach anybody or by email.

    1. Savannah,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

      1. Jeff,
        I was approved for the PEUC 2021 in late March and began filing my weekly claims, I was able to file for weeks at a time until my B.Y.E. came up so I resubmitted the Initial weekly unemployment app as instructed by VEC employee, I was approved and told to file to get payments, I apply for work as told to do and now over a week it’s saying I have an outstanding issue and an employee said he saw Fraud on my file but also said don’t worry just yet, I’ve been seeing a lot of these. I was told to copy my DL, S.S. card and birth certificate and send it to a report team in Grundy, VA ??? Will this assist me ?? Need help please.

    1. Jose,

      That might not be possible due to the high call volume. Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

    1. The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      1. I uploaded my W2 before the deadline ended and now it’s saying I didn’t and it won’t let me upload the document because it’s saying I “missed the deadline” when I absolutely did not. And now I can’t even file my PUA weekly claims. Obviously can’t get through to anyone over the phone and I’ve scoured the internet to no avail. Any suggestions on what I need to do now?

        1. Kaitlyn,

          Please check if you can visit an office (many are based on appointments) or write an email detailing the problem.

    1. Hello my name is Donmonique, and I have been on pua for quite a while now up until April 7th which was my 27th week , and I didn’t receive my payment for that week, however yet again this week I also didn’t receive my normal pay. Now all of a sudden everytime I click on my gov2go app to file, it states ” SORRY YOU HAVE NO MORE WEEKS TO FILE ” so if you or someone could lead me in the right direction then I would highly appreciate it

        1. Daniel,

          Please note this is a private forum and not a govt. website. Please call/email the Unemployment Office.

  10. How do I get a summary of benifits? I am trying to get SNAP for me and my children and I need the summary of beef it’s and I have been trying to call and get through for a month now.

      1. I don’t see a place for statements anymore. Didn’t Virginia change their online portal to gov2go in the Fall of 2020? Please show me where you can go online to get a statement. I have an online account and it’s not available. Thx

      2. I have tried contacting the unemployment office because they said I don’t have a work in Virginia order. I have called.mutliple times daily for a month and left messages, nothing. I have emailed, no response. Seriously what am I supposed to do?

        1. Heather,

          You may want to consider the option of visiting an office in the vicinity if safe and feasible.

    1. Call the Fredericksburg Virginia Office and leave a detailed voicemail. They will call you back within a week. They will mail to you. I just went through this but I just found out about it and was too late.. had to reapply.

  11. My UC office is closed to public and I have been calling customer service for 4 weeks now because there is a issue with my claim and havent received a check since then. How do I get answers about my claim?

      1. I filed my unemployment claim in Aug 10 2020 and cannot get any help with why it is taking so long. I was unfairly let go from my job after 13 years!! I need help!

      2. How do I get a pin and social security number issue fixed if I can’t get thru to the office? I’ve received my pin and amount that I’ll be receiving but my pin and social would work when filing my weekly claim.

      3. Sam, my husband HAS been following the website instructions and it refers him to the same phone number but none of the options allow him tostay in a “que”. It onl te L ls him cusomer support is busy and then hangs up on him. WHATUP???

        1. Elizabeth,

          Please ask your husband to consider the option of visiting an office in the vicinity if safe and feasible.

  12. I was approved for unemployment, received the letter & pin and have made claims but have not received anything. I lost my job sept 29 & applied a couple days after. I’ve tried to call & cannot get through. Any advice?

      1. Trying to contact customer service for one month to to fix something on my p u a applications for benefits cannot get through I’m not receiving any benefits I need help

        1. Sheila,

          There will be barely any customer support. Please try finding answers online, on the department’s website.

      2. Hello Sam, I was receiving deposits in my checking account my unemployment but since I applied for PUA, PEUC or LWA, In Gov2Go it just no info at all. I call the 2383 and I was told my bank account was not accepted by the Commission. Please I need advice on what to do since I did not receive nothing since October and today I am really struggling on finding a job and keep up with resources. Thank you.

        1. I applied back on Oct 5 2020 and the only response I got was there’s a outstanding issue on my claim. I cant get a live person on the phone and I’m about to lose everything I own. The website has no answer’s! And I’ve sent a email and nobody has responded to that either! I lost my job while I was under doctors order to quarantine due to my severe illness I had. Covid symptoms! I thought I was gonna die in my sleep! I had all my documentation from my doctor and so did H.R from my past job! I need help!!

        2. Darrian,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    1. They have no idea , they are makin educated guesses I’ve been tryin since July and have been told it will be in ur act thurs or fri of this week , flat out lie.

    2. I approved for an unemployment benefit and received a letter and continued to claim week weekly claim for 4 months but still I didn’t receive anything .I lost my job since 31/12/2020 and trying to calls every day line is busy thanks for helpe

      1. Khalid,

        There will be an intermittent delay. Please consider the option of visiting an office if safe and feasible.

    3. Have you received anything yet? My wife is having the same issue, she was approved revived a 6 diget pen and has been claiming her weekly claims for over a month and has yet to have any deposits

  13. I applied for benefits over a week ago and still haven’t gotten my pin…how am I supposed to file the continuation stuff required if I don’t have my pin? Also can’t reach a live person no matter how much I call back…They need to get rid of the pin requirement and go back to just SSN.

  14. I am in need of assistance with my VEC account and I have been calling the customer service number for like weeks now and to no avail I can never ever get thru for someone to take my call. I need help and money ASAP. LIke really what do you all expect people to do in situations like this.

    1. Glenda,

      I can understand your situation. This is a private forum and we do not have access to your claim. Please consider the option of visiting an office in the vicinity.

      1. Hi Sam,

        Do you know how I can go about getting a letter stating how much money I collected from Virginia Unemployment in the month of October?

        It is for insurance purposes that I need this and it is pressing.

        Thank you

        1. Suzzane,

          You can continue chasing the office/check your status online at regular intervals until payments normalize.

  15. No matter how many God damn times I call It tells me to call again later and hangs up on me I’m getting really pissed off and sick of getting the run around someone help me

      1. Hey Sam,
        What do you think I should do if the Unemployment Office is inundated with pending requests? Should I wait it out, or keep calling? What do ya think? Thanks so much for the quick response and help!

  16. I had a mistake on my last name when I applied for EB and I was trying everyday to talk to a customer representative but couldn’t reach to any one so how can I fix this issue

        1. Morgan,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

      1. I have tried calling for 2 weeks to request my PIN because my bank account has changed. Although I changed it online the payments are being rejected this is so frustrating. I just keep getting disconnected.

    1. Same problem. This is obviously avoiding payment. Let me know if you get an answer. I track everything. We may have to go to court, I assume is next step? Just sickening.

  17. Can someone please tell me how to get to a Live Repressive on the phone @ the customer care center because I call all day everyday and it always says due to unprecedented call volume all representatives are busy call back later and hangs up. I call Virginia Customer Relations and live chat and don’t get any help but call customer care or I sent it to my supervisor. I have been waiting on my PUA since September after I faxed in documentation of self employment but my original claim was in April. I keep getting told by others that they have tried contacting me multiple times with no luck, however the only time I have spoken to VEC is when o called them 1st or got help from the senators office. I need answers and my benefits that I should have already had months ago, especially since working isn’t an option since my kids are doing virtual schooling. I just need help please!’n

  18. Please help me talk to a representative. I have been calling that number all day for the last 3 days. I haven’t received my extra 300.00 weekly and I don’t know why

      1. I was. Told that i could sign up for pua and get 158.00 a week since I disqualified for regular unemployment..I haven’t got. The first 158.00..i have called that number and called and can not get noone on the phone

    1. William,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

      1. Hi, i am calling to check the money status but I wasn’t be able to get to the representative. Can you please give me a number or tell when will i be getting my approved PUA money.

        1. The Unemployment Office might be inundated with pending requests. Please check the payment status online.

      2. i have waited 2.5 months for this PIN number, wher is is hoa do i obtain it who has it give a phone number. for 2.5 moths i get the same thing “as courtesy we will resnd in 3 days 2.5 months PLEASE. Taking a 3 day holiday during a pandemic.HOW DO I GET THIS pin GIVE ME A LIVE PERSON. WE ARE GOING HUNGRY

        1. Yup. They dont respond. Good luck. I never got a pin number either. It’s a scam. I’m thinking we will need to report them. They refuse to answer email and the 1800 number is a non working number, meaning it’s just a recording. No one live answers.

      3. Can’t get any help since July 2020. No response to texts, letters, live chats, . Have called over 100 times, always busy

    2. You can’t talk to anyone if you’ve already filed a claim. The only option is online chat at vec.Virginia.gov/benefits-path This is directly from talking with 2 live people who said they couldn’t help with why payments stopped

    3. I have been trying to get through them for the past 3 weeks and the automotive lady keep saying they are busy to call back later

  19. I am on the phone now with a Rep. That is just sitting on the line not even taking the time to HELP ME MY PHONE BEING RECORDED WHILE ON THE PHONE

    1. I had talked to an unemployment officer and then they sent me some papers to fill out and then they had sent me a paper for an appointment and I just got the notice today in the mail.

  20. After spending 15 minutes on line listening to automated messages, I was still unable to connect with a live customer service rep to ask questions.

    I called my local office and had to leave a voicemail message.

    I hope someone calls me back.

  21. Same here Corey, I had a phone interview with the deputy a week ago and still haven’t heard anything regarding a determination. What should I do. Also have you heard any updates yet?

  22. Had my phone interview with the deputy a month ago and I still haven’t heard anything regarding a determination

    1. I was contacted 2x in a fast manor doing 2 claims! Third isn’t so quick!! 319 on the Q so I’ll just wait and they will call back!!! I will add they were very polite and so helpful!!! Thanks VEC!

        1. Tracy,

          Please try finding answers online since there might be limited phone support due to the shortage of staffing.

    1. Larry,

      You can check with your payroll if they did. Alternatively, you can also call the Unemployment Office to find out other channels to check.

    1. Robert,

      Please call the phone number for the Claims Center and look out for an option which is directed towards speaking to a “person”.

      1. I have tried this as well and there is no option. May you please advise me? I can file online but i need to speak with someone regarding a question i am unable to answer that is mandatory to file.

    1. Leon,

      Technically, you still have a job. I am not sure if you qualify under these circumstances. Please call the Unemployment Office.

      1. I need to file my initial claim and it keeps telling me to call a number and that number tells me to call another number back and forth. There is no option ti speak to a person. Ill wait how ever long just want to talk to someone before i lose it!

        1. Alana,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    2. I have question, I just got laid off and they give 12 weeks severance pay, when can i file for unemployment funds?

  23. I tried for between 10-15 minutes yesterday to be able to talk to a person but never could. I live in Virginia but work for a company whose office is in Tennessee. I work from home typing and am paid by the line. I also receive SS. My workload has been continually dwindling since at least Nov-Dec 2017. Since I do receive SS do I still qualify for partial unemployment?

    1. Donna,

      It looks like you’re a contract worker and contract workers are generally not eligible. Plus, your SS benefits will have an impact when you apply.

    1. Nikita,

      I hope you’ve received the payment by now. If not, please speak to a claims representative on the phone lines provided.

  24. I was not able to work for two weeks because I was recovering from an injury. Last week someone from the Unemployment office called me and told me they would send me forms for my doctor to fill out. That was over a week ago and I still have not received them. Every time I call 866-832-2363 I get a recorded message and get dropped. Can someone please contact me about this?

    1. Steven,

      Please note this is a private forum and we would not be able to share this message with the authorities. Please visit the department’s website for more phone numbers.

  25. I worked in Virginia until my husband received orders to relocate to South korea. He is in the military. Will I be able to collect unemployment?

  26. My husband job’s is transferring from Virginia to Michigan, will I be eligible to collect unemployment if I quit my job to relocate with him.

    1. You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  27. After my boss tried to terminate me and couldn’t because the reason did not exist; she demoted me and cut my salary 30% (I was her assistant). I cannot look for a job with a higher salary that can sustain me being employed full time and under a constant close control. If I resign myself, will I get unemployment?
    Thanks

    1. You can be eligible to apply for UI benefits if you leave due to hostile work environment.

      Please speak to the Unemployment Office in your state for confirmation.

  28. I have a question, my husband gets out of the navy next April and will get a retirement check as a enlisted person, can he still get unemployment benefits if he will be getting a small retirement check he will possibly be out of work? Just trying to think ahead….

    1. He can be eligible if he is looking for employment.

      Please speak to the Unemployment Office in your state since each one frames its own rules in this regard.

  29. Received Notice of Exhaustion from VEC. How do I file an extension as I have not found suitable employment

    1. The E.U.C(Emergency Unemployment Compensation) remains expired. There is no extension available. Please inquire further with the labor authorities in your state by calling them.

  30. Please someone help. I been calling for the past 3 weeks or so. According to the answering machine it states that I received a check for $366, processed 12-17-15. As of today 1/20/16 I’ve yet to receive this check. Now I am about to do my takes and of course there’s a 1099 for the check I never received. It’s unfair for me to claim that money if k never got it. Who can I call , the number provided is always busy. Please help. Please. Thank you

    1. Paula,

      I hope you’ve received the check by now. It takes a couple of days.

      If you still haven’t received it, please call the claims center.

    1. Depends on circumstances you quit under. I am guessing you should be eligible after the severance pay period ends.

      Please check with the authorities by calling them.

  31. I was laid off for a week without pay and I was full time now my hours has dropped to part time am is it possible I can receive unemployment benefits for this?

  32. It has been over two weeks since my interview with the deputy for judgment and I have not yet received any notification of judgment. What does this mean?

  33. I have tried to contact VEC since last week to provide information regarding a claim for 5/11/2013. I have been able to speak with anyone and I was told on my voicemail that today is the last day I have to provide this. Please contact me as soon as possible.

  34. I had a phone interview with my previous employer and the deputy on Tuesday April 23rd. After the interview I was not really told much. I was trying to find out if I am going to be able to get my unemployment and if so, when will they start coming?

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