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Virginia Unemployment Phone Number

Sometimes you just have to talk to a live person to get answers to your questions. In that case, you can call the VA Unemployment Phone Number: Toll Free: 1-866-832-2363.

Be prepared for long wait times because lots of people are trying to do the same thing that you are. Be patient and you will get through to someone that can help you. Even if it is frustrating to wait so long, please be polite to the person you get connected to.

The staffers on the other line are over-worked and are doing everything they can to help all of the people that are contacting them.

When you call the VA unemployment phone number, make sure that you have the following information:

  • Social security number
  • Dates of employment

A pen or pencil, and paper – to take notes

  1. I have been waiting 14 months for back pay a lot of people are.Something not adding up waiting on a deputy really 14 months try again.Staff tell you something different each time no training at all

  2. ’m having the same issues with the online portal I keep reading about. It seems to be unable to verify ID since it’s launch in November and even the reps are at wits in about it. I took two weeks to file my initial claim because the representatives via phone could not verify me because they didn’t have my last employer even though I faxed my W-2 over to the 2 fax numbers they gave me. I know 4 people that the VEC did not show their last employer accurately. I was told by a rep this is a recurring issue. I’m 4 weeks in and they have still not verified the fax with my W-2 and the reps have told me that there is only 2 fax machines and the faxes have to physically be taken by hand from the paper fax and scanned into the system to then be processed and this sometimes takes months to be processed and they can’t even confirm my fax was received. I offered to visit an office but was told that they only help with job searches and could do nothing more than take my W-2 and fax it to the same numbers I already had and it would take the same time to get it scanned into the system. What’s insane is that even though they denied my claim and told me I have to refile once they verify my wages from my last job ( which they can’t confirm if they received the fax I sent on March 8th, again) they have contacted my last employer ( they one they deny I worked for for over a year) but they still say they can’t use that contact to confirm my employment. That employer has offered to send them my pay stubs and w-2 and they had him fax it to the same number and they say they can not verify that fax for 2-4 weeks. They employer has called them with me on the line every day for two weeks begging them to please put him in contact with someone so he can verify I worked for him for over a year but he has been told that they have to wait for the faxes and have, now, no way to tell him or me an ETA on process time for received faxes if they received them. I was told again that many faxes are not being received even when the sender receives a confirmation the fax was successfully transmitted. I have been told when they do finally process the W-2 I will have to refile my initial claim as the deadline will have expired and they acknowledged this through no fault of my own. I hear the frustration in the system from each of the reps I talk to even though they are lovely, the process of the VEC seems completely broken and the reps have no power to correct mistakes or actually help callers. Even then I get different answers from each rep I speak too. People depend on benefits when let go. If they have to spend 1-3 hours a day on the phone everyday for 3-5 months to get benefits and lose a home, car or can’t afford utilities or food due to the time it took to get payment what good are the VEC benefits? I will have a job before I get benefits at this point. Does the VEC expect me to take time from my new job to jump through hoops to try to get the VEC to process my benefits during the time I am out of work? Is the idea to get people to abandon their seeking of benefits? While the reps want to help me they acknowledge they are not empowered to do so and are just there to give standard answers and offer the 411 number to families that can’t afford food or rent. The VEC now knows its system is so broken they are referring benefit seekers to charities because they know that the system the seekers paid into will not work. The state of the VEC, its processes and support is cruel and unjust. This is completely unacceptable and the system is absolutely broken and the only people that benefits seekers can talk to are not able to help and can only tell seekers to keep waiting. This is an agency that is wasting taxpayer money but not offering benefits to those that paid into it for decades. Please tell me and others how we can get to someone that can actually help us. If out of work and benefits seekers are doing all the right things to file why should we be penalized for the many known issues and failings of the current VEC system. Are you ok with people going hungry and losing homes when they are due benefits they paid into? Tracy Mills

    (804) 548-3813

    • Dear Tracy Mills,

      Yes, it unnacceptable. Your best options are to
      (1) Keep calling. It’s frustrating but you have to try.
      (2) Contact your US Congress Member to complain
      (3) Contact local media to publicize this–you can begin with taking the message you’ve written above and cutting it into 5-10 paragraphs for easier reading, then contacting your local newspaper or TV station.

      The squeaky wheel gets the grease. Don’t give up & keep in mind these agencies are chronically underfunded which means they do not have enough staff to help people.

      Best,

      Jean

  3. Same issue…invalid credentials because of their bad two step verification by phone when signing up. Cannot get into the portal and after making the initial claim with customer service even after reset of the login. I cannot get into the portal OR the phone. You go through the entire reporting and it says at the very end they are having technical difficulties, EVERY DAY. Customer service just says, we know, we can’t do anything about it.

    If I lose my house over this I WILL mass tort sue.

    • Amy,

      Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

  4. Just tried 3x times to file an initial claim and your end goes silent. First time I got the entire way through and I was hung on. Bad enough being out of work now this.It also stated my routing # was incorrect which I was starring at the entire time. Your system is broken!!!

    • Trevor,

      Please note this is a private forum and we do not have access to the claims file. Please call the Unemployment Office for a faster resolution.

  5. VEC, get your sh!t together already!!! I need my 1099 to do my taxes and when I have been able to get on, it kicks me out, says can’t confirm my digital identity even after I set up the login information and account in the “new” CSS online!!! Incompetent, still!!! Nothing has changed, as you make it out that your new site CSS solved all the serious problems! I registered and when it has let me log on, it kicks me out! I need my 1099 to do my taxes super bad. Can’t confirm digital identity?!?!?!??

    • Jane,

      I can understand your frustration. Why don’t you consider calling the Claims Center and talking the issue with a representative?

  6. This is a James Alexander JNP enterprise I’m looking for employees we are an HVAC/electrical company if you have any employees looking for employment please do not hesitate to contact me ASAP 757-274-3148 it is Wednesday afternoon the 26th 11:13 AM

  7. VEC claiment site has been down since beginning of November. First they said it would be up Nov 1, then Nov 8, then Nov 17th. Then they stopped giving a date. As of today January 24th it is still offline!! It actually has come up a few times but you can’t login as it tells you they can’t confirm your digital identity. It would be nice to have the site up for filing the weekly claim but that can e called in. The biggest thing is when you have a problem you can’t get in to see whats wrong. I have not gotten paid in 7 weeks! Oh, they did send me an email the other day telling me to login for my 1099 for taxes…… yeah that would be fine if the damn site worked!

  8. I have been trying to collect unemployment benefits since the end of September 2021. I still have not been approved for one penny as of today, January 19, 2022.

    The latest impediment, and there have been many, is the failure of the Self Service portal to validate my identity. According to a customer service representative, the failure is a known systemwide error that “is being worked on”. This has been going on since December, if memory serves me correctly.
    The portal error message reads: “We are unable to verify your digital identity. Please contact the Customer Contact Center at 1-866-832-2363 for further assistance.” Calling this number does not resolve the error. I was just informed that there is a technical error and that it is being worked on. Not that helpful unfortunately.

    The Catch-22 is that without being able to validate my digital identity, I would not be able to register, and without an account, I would not be able to perform the required acknowledgements (only accomplished through the portal ) in order to complete the weekly claims process.

    Frustrated and disappointed would be an understatement.

    • SR,

      Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website).

  9. I got an email saying I needed to upload a document. I tried repeatedly. Then when I was finally able to access it, I was told a deadline had passed. The original email said zero about a deadline.
    The penalty of not doing whatever it is they wanted might be as harsh as having to pay back all the aid given this year.
    I need to speak with a human and have had zero luck via phone. Got two email responses that had zero to do with my issue. I’ve left messages at VEC offices. Now I’m going to my representative because it needs to be resolved.
    Otherwise, give me a phone number to speak with a human. PLEASE

    • My name is Benjamin Jamal Stone I’ve been having trouble verifying my identity I just emailed the Virginia fact-finding interview paper and I faxed it all put all the information to prove my identity I really need help we’re getting myself verified I filled out all the necessary papers and I sent all the documents can someone please help me

      • Benjamin,

        The Unemployment Office might be inundated with pending requests. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  10. I’d like to have someone cancel my unemployment claim and use the HUB remark to communicate this to NJ. I can never get anyone on the line. Please help!!!

      • You tell so many people that help can be had online when it cannot.
        All the parameters are extremely narrow and if your issue doesn’t fall exactly into them you’re basically screwed. That’s why SO many people need to speak with a human who knows what they’re talking about.
        Even email doesn’t work. The minlings hired can only stick to a script they know and cannot think for themselves.
        You’d think Virginia could afford to hire people who know what they’re doing, and enough of them to fit the demand. Shameful.

  11. I have also been trying to reach a live person with no luck. Is it normal that every time I call the 866-832-2363 phone number it asks me for my social and bank account information? But then the call gets dropped. I’m starting to think I was just scammed… It didn’t ask me any other information just my SSN and banking. Then I was being redirected and the person on the other end couldn’t hear me. I could hear them perfectly and it didn’t sound like a professional place of work. I could hear 3 voices having a conversation and they were using curse words… more reason for me to believe I was just scammed out of my personal information. If I don’t hear from someone soon I’m going to file a federal complaint.

    • Also, my claim has been held up because they state they needed my birth certificate, social security card. w-2 and ID , oh dont forget a utility bill. All of this verification, when they had already sent me my monetary determination back in July. By the way, I have the REAL ID, so why I have to provide so much documentation is beyond me. A utility bill … really, they already had a W-2. It seems like a way just to slow down payout money to people, this shouldnt be dragging on for three months. I had to cash out my 401K just to pay bills

    • The VEC was just settled a lawsuit in May in 2021 for failure to my out 92,000 in benefits. I missed the cut of dates by a week to get in on this lawsuit.

  12. Two weeks ago I made a phone appointment that was scheduled for today and nobody called. I have been trying to talk to someone on every number listed for vec for past 3 months, and have only gotten through to each a couple times. Every time they tell me to call another number. Both 1 (866) 835-6058 and
    1 (800) 897-5630 tell me to call
    1 (866) 832-2363, and they tell me to call one of the other two numbers. It’s ridiculous, i was finally able to make an appointment and they didn’t honor it. Just want someone to help me put this damn claim through, but nobody even asks for my info they just pass it off to other office!!!! any help would be greatly appreciated!

    • My husband has been doing the exact same thing. He’s been unemployed due to Covid since March and has spent hours every day trying to get through. He has zero income and we’re about to lose our home. This is insane. Can anyone tell me what to do or how he can get through to a person?????

      • Amy,

        Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

    • Ever since Biden has been in office and they changed the system it is completely broken. Pre-Democrats: I got my checks and could always reach someone. Now, I haven’t gotten a check in 4 months, only got a few prior. Website doesn’t provide any info and I can’t reach anyone. I’m a single dad and this is a dire situation. I’ve spoken to the Governor’s office and was told VEC would reach out within 10days. That was 2 months ago. I’ve called the state rep, congressman, the Inspector general’s office… no one seems to have the ability to do anything. The system is completely broken. The people in leadership don’t seem to have a clue one how to run a state government and the agencies. I can’t understand how it’s completely fallen apart so quickly.

    • Amanda,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      • The website and phone numbers are endless loops that lead nowhere. I have been trying to reach someone since Dec 2020. This is a freaking joke! Easy to say unemployment numbers are low when the state is neglecting peoples benefits.

        • Michael,

          We understand your situation. There will be a delay considering the pendency. Please continue following up regularly.

  13. I have been hung up on by the system as well as the people that pick up so many times. All I need is a pin but I cant get it because Im either hung up on or left on hold for over half an hour before being hung up on. Its been like this for weeks now. I am trying to be patient but at this point its just unreasonable.

    I dont understand why there isnt any other way for me to get my PIN so I can avoid this horrible Gov2Go service.

    • I haven’t received my benefits in roughly 4 weeks now. It is allowing for me to apply for them online but I do not receive payments anymore, and I have been accepted until the date of September 1st. When I call the automated check claim it says mine expired. I’ve been trying to call the 800 number and all it does it hang up.

      • This same thing is happening to me, have you gotten any response?? I have to move soon and am missing almost $1500 and I have no idea what to do! Been trying to reach someone for two weeks now!

      • Same exact situation here. I did make an appointment for an agent to call me but its 2 weeks from now

      • Jessica,

        Looks like someone has to update the system. Please call during off-peak hours for a better response.

        • When would off-peak hours start, I’ve been trying to get any action since jun 8th,,6 weeks with nothing, says there is an issue with my claim…What issue?? No answers, no response, no nothing

        • William,

          Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website).

        • It’s been over 3 months now, of me calling or trying to go online.. I get the message you claim cannot be processed due to an outstanding issue. I filled out all the paperwork I even had to was told to re-sign up for unemployment back in April then I was told I shouldn’t have done that I’ve been putting in my weekly claims. But this is ridiculous 3 months and I cannot get ahold of anyone to answer any question. How am I supposed to solve this problem if I can’t get ahold of anyone.

        • Melody,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  14. Hello I really need help no answer I want today to vec Office they not open yet and they did not answer any call I need did they do this by purpose I don’t think they busy like that because I’ve been calling for 2 weeks every day!!!?

    • Hana,

      We understand your situation. There will be a delay considering the pendency. Please continue following up regularly.

      • This is bs. Ive been calling every number I can find since a year ago and still haven’t been able to get a single person on the phone. Now va wants their money back but I can’t get someone on the phone to change it from regular UI to PUI?!? Or get a response to my emails or to my written mail.. Out of control.

  15. No offices in the alexandria fairfax area are open. The nearest one is in woodbridge and thata over 30miles away. How are we to get help if we cant get anyone on the line. Ive called offices in Fredericksburg and left messages and havent gotten a call back either.

    • I have been trying for over a week to get weekly payments. Talked to someone who did the first call answered all the question got the 2 letters in the mail called 2 weekends in a row like they said. Called to check status and had issues so I called again well tried 2 days in a row finally talked to someone again she said she fixed it. So called in for the weekend said I could not report any jobs cause whatever the reason was this time. Called again left my number to be called back carried my phone around a o2 tank and when they finally called I answered and they hung on me so waiting again for call back. So I understand you say be patient but that ship has sailed.

      • Amy,

        The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

        • I been calling for over 2months to see what is the issue with my unemployment i can’t get nobody on the phone to talk to i haven’t received my unemployment in over 2months i don’t know what else to do

        • Asia,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

    • Erika,

      There are thousands in the same boat. All I can ask you to do it to keep trying all channels.

      Best wishes!

      • I had a phone appointment today and nobody called. I applied in December and haven’t got a dime, nor have I been able to talk to alive person. I have now scheduled another appointment. What more can I do?

        • Amanda,

          All we can ask you to do is keep following up. The Unemployment Office might be inundated with pending requests

      • I have a question I accidentally entered my PIN number wrong several times and they said my account was locked I’ve not been able to file a claim and I miss five weeks I cannot get anybody on the phone to unlock my account what am I supposed to do with this is getting absolutely ridiculous thank you

  16. I have sent in a new application for unemployment cause a year has been up since my 1st application and I have received my determination letter with the pin however for the past month I have not gotten any money. why is this happening? I have registered for work as instructed on the website and file my weekly claim but still no job or unemployment benefits from either programme.

    • I am going through the same exact thing and can’t get ahold of anyone! It’s been 4 weeks now…

    • To anyone……

      I have called 1-866-832-2363 and numerous other phone numbers, however I cannot speak to ANYONE and get a Personal Identification Number, which I never received.

      Suggestions?

      Thank you,
      Roger

        • Haven’t got my PUA payments in 3 weeks. I put in all correct information with my job searches. Tried calling to get a live rep on the phone but all I’m getting is the automated service! Who can I contact regarding my payments??

        • Shierly,

          Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

      • Jeff I have been receiving my check but they stopped two weeks ago I’ve looked for work registered like I was told called for hours and hours no answer what can I do please help we are seniors and very desperate for help thanks

        • I’ve not received my pua benefits going on three weeks when I do my job search it says it’s been excepted what do I need to do to receive my benefits

        • John,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

        • Mark,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • I have received my monetary benefits and had to initiate a new claim it’s been more than a month and now I still cannot file. Saying I have outstanding issue. Haven’t been able to get anyone on the phone for months. Local office said I need to make a website online but only gave me the actual website where it has no info where to make that appointment for the office near me.

  17. Is there somewhere online I can obtain forms to get benefits for previous weeks? I can’t get through to customer service for this.

        • The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers. Off-peak hours are generally post-lunch time and early evenings.

        • Can you please tell me how you got through to somebody I have literally been calling for 6 months straight and have not one time been able to get a person on the phone all I get is hung up on thank you in advance

        • Kat,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  18. They just re-opened a claim I filed Feb. 15; it was closed due to the VEC’s errors. Benefits should begin May 1.

    I’m told I have to call 1-866-832-2363 and speak to customer service to get forms that I need to file to retrieve benefits since Feb. 15. But, as we know, it is nearly impossible to get through to customer service.

    Is there an alternative to calling? Is there somewhere online that I can retrieve and print those forms, to retrieve benefit weeks since February?

    • Jeff,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

  19. What a joke. You are providing false info to people. You are a BOT..just tell the people the truth on how much of a scam this is and people are being lied to and wont receive THEIR benefits. Disgusting the way you all treat your citizens.

  20. I have been calling for months. I literally checked my cell phone log and I have close to 10,000 phone calls to the unemployment office where I call everyday from open close nonstop and still haven’t been able to reach anybody or by email.

    • Savannah,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

      • Jeff,
        I was approved for the PEUC 2021 in late March and began filing my weekly claims, I was able to file for weeks at a time until my B.Y.E. came up so I resubmitted the Initial weekly unemployment app as instructed by VEC employee, I was approved and told to file to get payments, I apply for work as told to do and now over a week it’s saying I have an outstanding issue and an employee said he saw Fraud on my file but also said don’t worry just yet, I’ve been seeing a lot of these. I was told to copy my DL, S.S. card and birth certificate and send it to a report team in Grundy, VA ??? Will this assist me ?? Need help please.

  21. Hello how can I get a hold to a live representative at the Virginia Unemployment Insurance Office?

    • Jose,

      That might not be possible due to the high call volume. Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

    • The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

    • Hello my name is Donmonique, and I have been on pua for quite a while now up until April 7th which was my 27th week , and I didn’t receive my payment for that week, however yet again this week I also didn’t receive my normal pay. Now all of a sudden everytime I click on my gov2go app to file, it states ” SORRY YOU HAVE NO MORE WEEKS TO FILE ” so if you or someone could lead me in the right direction then I would highly appreciate it

      • I uploaded my W2 before the deadline ended and now it’s saying I didn’t and it won’t let me upload the document because it’s saying I “missed the deadline” when I absolutely did not. And now I can’t even file my PUA weekly claims. Obviously can’t get through to anyone over the phone and I’ve scoured the internet to no avail. Any suggestions on what I need to do now?

        • Kaitlyn,

          Please check if you can visit an office (many are based on appointments) or write an email detailing the problem.

  22. How do I get a summary of benifits? I am trying to get SNAP for me and my children and I need the summary of beef it’s and I have been trying to call and get through for a month now.

    • Call the Fredericksburg Virginia Office and leave a detailed voicemail. They will call you back within a week. They will mail to you. I just went through this but I just found out about it and was too late.. had to reapply.

      • I have tried contacting the unemployment office because they said I don’t have a work in Virginia order. I have called.mutliple times daily for a month and left messages, nothing. I have emailed, no response. Seriously what am I supposed to do?

        • Heather,

          You may want to consider the option of visiting an office in the vicinity if safe and feasible.

      • I don’t see a place for statements anymore. Didn’t Virginia change their online portal to gov2go in the Fall of 2020? Please show me where you can go online to get a statement. I have an online account and it’s not available. Thx

  23. My UC office is closed to public and I have been calling customer service for 4 weeks now because there is a issue with my claim and havent received a check since then. How do I get answers about my claim?

    • Lisa,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      • Sam, my husband HAS been following the website instructions and it refers him to the same phone number but none of the options allow him tostay in a “que”. It onl te L ls him cusomer support is busy and then hangs up on him. WHATUP???

        • Elizabeth,

          Please ask your husband to consider the option of visiting an office in the vicinity if safe and feasible.

      • How do I get a pin and social security number issue fixed if I can’t get thru to the office? I’ve received my pin and amount that I’ll be receiving but my pin and social would work when filing my weekly claim.

      • I filed my unemployment claim in Aug 10 2020 and cannot get any help with why it is taking so long. I was unfairly let go from my job after 13 years!! I need help!

  24. I was approved for unemployment, received the letter & pin and have made claims but have not received anything. I lost my job sept 29 & applied a couple days after. I’ve tried to call & cannot get through. Any advice?

    • Have you received anything yet? My wife is having the same issue, she was approved revived a 6 diget pen and has been claiming her weekly claims for over a month and has yet to have any deposits

    • I approved for an unemployment benefit and received a letter and continued to claim week weekly claim for 4 months but still I didn’t receive anything .I lost my job since 31/12/2020 and trying to calls every day line is busy thanks for helpe

      • Khalid,

        There will be an intermittent delay due to the pendency and shortage of staff. Please follow up regularly.

      • Khalid,

        There will be an intermittent delay. Please consider the option of visiting an office if safe and feasible.

    • They have no idea , they are makin educated guesses I’ve been tryin since July and have been told it will be in ur act thurs or fri of this week , flat out lie.

    • Denna,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      • Hello Sam, I was receiving deposits in my checking account my unemployment but since I applied for PUA, PEUC or LWA, In Gov2Go it just no info at all. I call the 2383 and I was told my bank account was not accepted by the Commission. Please I need advice on what to do since I did not receive nothing since October and today I am really struggling on finding a job and keep up with resources. Thank you.

        • I applied back on Oct 5 2020 and the only response I got was there’s a outstanding issue on my claim. I cant get a live person on the phone and I’m about to lose everything I own. The website has no answer’s! And I’ve sent a email and nobody has responded to that either! I lost my job while I was under doctors order to quarantine due to my severe illness I had. Covid symptoms! I thought I was gonna die in my sleep! I had all my documentation from my doctor and so did H.R from my past job! I need help!!

        • Darrian,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • Trying to contact customer service for one month to to fix something on my p u a applications for benefits cannot get through I’m not receiving any benefits I need help

        • Sheila,

          There will be barely any customer support. Please try finding answers online, on the department’s website.

  25. I applied for benefits over a week ago and still haven’t gotten my pin…how am I supposed to file the continuation stuff required if I don’t have my pin? Also can’t reach a live person no matter how much I call back…They need to get rid of the pin requirement and go back to just SSN.

  26. I am in need of assistance with my VEC account and I have been calling the customer service number for like weeks now and to no avail I can never ever get thru for someone to take my call. I need help and money ASAP. LIke really what do you all expect people to do in situations like this.

    • Glenda,

      I can understand your situation. This is a private forum and we do not have access to your claim. Please consider the option of visiting an office in the vicinity.

        • Suzzane,

          You can continue chasing the office/check your status online at regular intervals until payments normalize.

      • Hi Sam,

        Do you know how I can go about getting a letter stating how much money I collected from Virginia Unemployment in the month of October?

        It is for insurance purposes that I need this and it is pressing.

        Thank you

  27. No matter how many God damn times I call It tells me to call again later and hangs up on me I’m getting really pissed off and sick of getting the run around someone help me

    • Daniel,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      • Hey Sam,
        What do you think I should do if the Unemployment Office is inundated with pending requests? Should I wait it out, or keep calling? What do ya think? Thanks so much for the quick response and help!

  28. I had a mistake on my last name when I applied for EB and I was trying everyday to talk to a customer representative but couldn’t reach to any one so how can I fix this issue

    • Same problem. This is obviously avoiding payment. Let me know if you get an answer. I track everything. We may have to go to court, I assume is next step? Just sickening.

      • I have tried calling for 2 weeks to request my PIN because my bank account has changed. Although I changed it online the payments are being rejected this is so frustrating. I just keep getting disconnected.

        • Morgan,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals.

  29. Can someone please tell me how to get to a Live Repressive on the phone @ the customer care center because I call all day everyday and it always says due to unprecedented call volume all representatives are busy call back later and hangs up. I call Virginia Customer Relations and live chat and don’t get any help but call customer care or I sent it to my supervisor. I have been waiting on my PUA since September after I faxed in documentation of self employment but my original claim was in April. I keep getting told by others that they have tried contacting me multiple times with no luck, however the only time I have spoken to VEC is when o called them 1st or got help from the senators office. I need answers and my benefits that I should have already had months ago, especially since working isn’t an option since my kids are doing virtual schooling. I just need help please!’n

    • Jill,

      The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

  30. Please help me talk to a representative. I have been calling that number all day for the last 3 days. I haven’t received my extra 300.00 weekly and I don’t know why

      • I was. Told that i could sign up for pua and get 158.00 a week since I disqualified for regular unemployment..I haven’t got. The first 158.00..i have called that number and called and can not get noone on the phone

    • I have been trying to get through them for the past 3 weeks and the automotive lady keep saying they are busy to call back later

      • Lakisha,

        The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

      • Jennifer,

        The Unemployment Office might be inundated with requested. Please try checking the payment status online.

    • You can’t talk to anyone if you’ve already filed a claim. The only option is online chat at vec.Virginia.gov/benefits-path This is directly from talking with 2 live people who said they couldn’t help with why payments stopped

    • William,

      Please try finding answers online since there might be limited phone support due to the shortage of staffing. You can use the “Resources” or “FAQs” section of the website.

      • Can’t get any help since July 2020. No response to texts, letters, live chats, . Have called over 100 times, always busy

      • i have waited 2.5 months for this PIN number, wher is is hoa do i obtain it who has it give a phone number. for 2.5 moths i get the same thing “as courtesy we will resnd in 3 days 2.5 months PLEASE. Taking a 3 day holiday during a pandemic.HOW DO I GET THIS pin GIVE ME A LIVE PERSON. WE ARE GOING HUNGRY

        • Yup. They dont respond. Good luck. I never got a pin number either. It’s a scam. I’m thinking we will need to report them. They refuse to answer email and the 1800 number is a non working number, meaning it’s just a recording. No one live answers.

      • Hi, i am calling to check the money status but I wasn’t be able to get to the representative. Can you please give me a number or tell when will i be getting my approved PUA money.

        • The Unemployment Office might be inundated with pending requests. Please check the payment status online.

  31. I am on the phone now with a Rep. That is just sitting on the line not even taking the time to HELP ME MY PHONE BEING RECORDED WHILE ON THE PHONE

    • I had talked to an unemployment officer and then they sent me some papers to fill out and then they had sent me a paper for an appointment and I just got the notice today in the mail.

  32. After spending 15 minutes on line listening to automated messages, I was still unable to connect with a live customer service rep to ask questions.

    I called my local office and had to leave a voicemail message.

    I hope someone calls me back.

  33. Same here Corey, I had a phone interview with the deputy a week ago and still haven’t heard anything regarding a determination. What should I do. Also have you heard any updates yet?

  34. Had my phone interview with the deputy a month ago and I still haven’t heard anything regarding a determination

    • I was contacted 2x in a fast manor doing 2 claims! Third isn’t so quick!! 319 on the Q so I’ll just wait and they will call back!!! I will add they were very polite and so helpful!!! Thanks VEC!

      • How go you get in the que? I’ve called the 1-866 # at 8:27am and it says agents are busy hangscuo?? Please hekp

        • Tracy,

          Please try finding answers online since there might be limited phone support due to the shortage of staffing.

    • Corey,

      It’s vital that you stay on top of it until a determination is made. Please chase the office at regular intervals.

    • Larry,

      You can check with your payroll if they did. Alternatively, you can also call the Unemployment Office to find out other channels to check.

    • Robert,

      Please call the phone number for the Claims Center and look out for an option which is directed towards speaking to a “person”.

      • I have tried this as well and there is no option. May you please advise me? I can file online but i need to speak with someone regarding a question i am unable to answer that is mandatory to file.

        • In that case, you can consider the option of visiting an office in the vicinity (if feasible).

    • I have question, I just got laid off and they give 12 weeks severance pay, when can i file for unemployment funds?

    • Leon,

      Technically, you still have a job. I am not sure if you qualify under these circumstances. Please call the Unemployment Office.

      • I need to file my initial claim and it keeps telling me to call a number and that number tells me to call another number back and forth. There is no option ti speak to a person. Ill wait how ever long just want to talk to someone before i lose it!

        • Alana,

          I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  35. I tried for between 10-15 minutes yesterday to be able to talk to a person but never could. I live in Virginia but work for a company whose office is in Tennessee. I work from home typing and am paid by the line. I also receive SS. My workload has been continually dwindling since at least Nov-Dec 2017. Since I do receive SS do I still qualify for partial unemployment?

    • Donna,

      It looks like you’re a contract worker and contract workers are generally not eligible. Plus, your SS benefits will have an impact when you apply.

    • Nikita,

      I hope you’ve received the payment by now. If not, please speak to a claims representative on the phone lines provided.

  36. I’ve tried all day to file my VEC claims for week of 1/20/2018 but it says site is down……….Please reply

  37. I was not able to work for two weeks because I was recovering from an injury. Last week someone from the Unemployment office called me and told me they would send me forms for my doctor to fill out. That was over a week ago and I still have not received them. Every time I call 866-832-2363 I get a recorded message and get dropped. Can someone please contact me about this?

    • Steven,

      Please note this is a private forum and we would not be able to share this message with the authorities. Please visit the department’s website for more phone numbers.

  38. I worked in Virginia until my husband received orders to relocate to South korea. He is in the military. Will I be able to collect unemployment?

    • Yes, you should be eligible as a military spouse. Please call the Unemployment Office in your state for details.

  39. My husband job’s is transferring from Virginia to Michigan, will I be eligible to collect unemployment if I quit my job to relocate with him.

    • You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  40. After my boss tried to terminate me and couldn’t because the reason did not exist; she demoted me and cut my salary 30% (I was her assistant). I cannot look for a job with a higher salary that can sustain me being employed full time and under a constant close control. If I resign myself, will I get unemployment?
    Thanks

    • You can be eligible to apply for UI benefits if you leave due to hostile work environment.

      Please speak to the Unemployment Office in your state for confirmation.

  41. I have a question, my husband gets out of the navy next April and will get a retirement check as a enlisted person, can he still get unemployment benefits if he will be getting a small retirement check he will possibly be out of work? Just trying to think ahead….

    • He can be eligible if he is looking for employment.

      Please speak to the Unemployment Office in your state since each one frames its own rules in this regard.

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