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District of Columbia Unemployment Phone Numbers

Sometimes you just have to talk to a live person to get answers to your questions. In that case you can call the Call Center toll-free at: (202) 724-7000, Toll Free 1 (877) 319-7346 or TTY users can call TTY. Hours of operation are Monday to Friday, 8:30 am to 5:00 pm.

Be prepared for long wait times because lots of people try to call the staffs. Remain patient and you will get through to someone who can help you. Even though it is frustrating to wait so long, you are advised to be courteous to the person you get connected to and you will get a lot more help than if you are terse and rude.

Note: Please call during non-peak hours—weekdays after 5 pm and all day Saturday via the automated line. Due to heavy call volume, if you call during peak hours, please be prepared for extended hold times.

  1. I applied October 7 and am eligible. I was told there is a code 55 on my claim which means I am already receiving benefits which I am not. I am still waiting for my initial payment to begin. I was contacted by a claims specialist and told her I wanted to combine my wages from Virginia 2 years ago as I was a Contractor in DC for the last year and contract ended due to covid with the Federal Gov. It is almost January and I have yet to receive anything from my claim. What should I do?

    • Precilla,

      Contract workers are generally not eligible. Please see if you can visit an office in the vicinity for clarification.

  2. As of Oct 2017, below is the exact navigation to reach a customer representative

    Call the phone number listed above, then follow the below commands

    1, 1, 2, 2, 4, 5, 9, (do not press 2 after this) simply hold

    Next, they ask if you prefer to hold press 2. Now you press 2

    Best of luck!

    • Thank you! I had given up trying to reach a live person and this worked like magic. Still had to sit on hold for an hour, but finally spoke to a representative.

  3. Regarding my last two pay checks which did not appear on my bank card during the last two weeks ending my summer job. Your office sent me to CitiBank and the bank sent me back to your office. There was nothing posted to my account (according to Citi Bank). Thank you.

      • Jenica,

        The Unemployment Office might be inundated with pending requests. Please visit the website to find the answers.

    • Please note this is a private forum and therefore, we do not have access to your claim.

      Call the Claims Center on the phone numbers provided immediately for an update on payment.

  4. I received notice of determination by claims examiner that I am eligible for benefits, effective from the day I filed my claim, but my online account still says that benefits are not payable. I can’t get through on the phone line. What should I do?

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