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Illinois Unemployment Office Locations

If you want to go to an IDES office in person, scroll down to find the closest IDES office location. There are many unemployment offices throughout the state, and over half a dozen around the greater urban area of Chicago and suburbs like Naperville. However, you need to make an appointment before visiting.

In-Person Appointments

Many individuals collecting Illinois unemployment benefits will navigate the entire process remotely, including filing their initial Illinois unemployment claims and maintaining eligibility requirements like their job search. But some individuals making an unemployment claim might feel a benefit from visiting an unemployment office in person, either to get help in person entering the unemployment system (e.g. applying for benefits) or by leveraging a claimant services center into something more than customer service: that is, as a tool for getting a new job.

To schedule an in-person appointment, call 217-558-0401. You must have an appointment as walk-ins are not allowed. There are no appointments required to use the drop boxes to drop off documents.

Services provided at IDES locations include:

  • Logging on to the unemployment compensation system and/or Job Link
  • Responding to a request to verify ID or other additional information in order to collect benefits (if, for instance, there is suspicion of fraudulent activity)
  • Assistance documenting job search activities, and requests to use the resource room. Locations also have a drop box for dropping off documents

Appointment times will be booked between Monday and Friday, anywhere from 8:30 AM to 5:00 PM. Depending on the nature of the appointment, time slots run between 20 to 50 minutes. You cannot arrive at an IDES office as a walk-in, and if you attempt to do so you will be directed to call the appointment hotline and schedule an appointment. You must bring a photo ID to your appointment (which protects everyone from unemployment fraud).

If your meeting about your Illinois unemployment requires some additional documentation to be furnished (e.g. details of your previous work history or a record of your current job search while you are collecting benefits), you must bring that with you as well.

Employment Security Offices, State of Illinois

There is a 10 minute grace period that allows you to be late, but if you arrive beyond that, you will need to schedule another appointment. Although the COVID pandemic seems to be over, the Illinois Department of Public Health (IDPH) still recommends wearing masks in public locations. If you have been experiencing Covid-19 symptoms or been exposed to someone with COVID-19 up to 14 days prior to your appointment, you will need to reschedule.

Illinois Office Locations

Name Location Phone
Edwards County Satellite Unemployment Office 334 Industrial Drive Route 4 Box 136 Albion, IL 62806 618-445-2379
workNet Batavia Unemployment Office 143 First Street Batavia, IL 60510 630-762-2120
Illinois workNet Center - Cass County 109 White Pine Lane Beardstown, IL 62618 217-323-1859
Illinois workNet Center - American Job Center - Belleville 7650 Magna Drive Suite #120 Belleville, IL 62223 618-277-3090
The Workforce Connection - Belvidere 600 S. State St. 2nd Floor Belvidere, IL 61008 815-547-9616
Kankakee Workforce Services 450 N. Kinzie Kankakee Community College Bradley, IL 60915 815-802-8960
Career Link - Fulton County Unemployment Office 111 N. Main Street Fulton Square Canton, IL 61520 309-647-2946
or 309-647-7017
The Job Center-Carlinville  - An Illinois workNet Center 116 S. Plum St. P.O. Box 260 Carlinville, IL 62626 217-854-9642
Southwestern Illinois-WorkNet Center - Clinton County 930 Fairfax Street Carlyle, IL 62231 618-594-4520
Illinois workNet Center - Carmi 1700 College Ave. Carmi, IL 62821 618-252-6020
John A. Logan College Career Services 700 Logan College Drive Carterville, IL 62918 618-985-2828 ext. 8424
CEFS, An Illinois workNet Partner - Centralia 2005 East McCord St. Centralia, IL 62801 618-545-3252
Kaskaskia College 27210 College Road Centralia, IL 62801 618-545-3113
Illinois WorkNet Center - Champaign 1307 North Mattis Avenue. Room 202 Champaign, IL 61821 217-531-8282
Southwestern Illinois WorkNet Center - Randolph County No. 1 Taylor Street Suite 104 Chester, IL 62233 618-826-4709
America Works of Illinois, Inc. 205 W. Randolph Street Suite 920 Chicago, IL 60606 312-726-5627
Chicago Workforce Center - Mid-South Martin Luther King Human Service Center 4314 S. Cottage Grove Avenue, Second Floor Chicago, IL 60653 773-538-5627
Near West American Job Center 1700 W. 18th St. Chicago, IL 60608 312-994-8300
Northside American Job Center at Truman College 1145 W. Wilson Ave. Suite 1917 Chicago, IL 60640 773-334-4747
Southwest American Job Center at Daley College 7500 S. Pulaski Rd. Building 100 Chicago, IL 60652 773-884-7000
Westside American Job Center 605 S. Albany Avenue First Floor Chicago, IL 60612 773-722-3885
South Suburban Cook County American Job Center at Prairie State College 202 S. Halsted St. ATOC Building, Suite 148 Chicago Heights, IL 60411 708-709-7975 or
Vermilion County Workforce Development Center 407 North Franklin Danville, IL 61832 217-442-0296
Illinois workNet Center - Decatur 757 W. Pershing Road Decatur, IL 62526 217-875-8751
DeKalb Workforce Development Office 650B North Peace Road Suite B Dekalb, IL 60115 815-901-0177
BEST Inc. - Dixon Access Site 112 E. 2nd St. Old Lee County Courthouse Dixon, IL 61021 815-288-1260
Illinois workNet Center - Effingham 2311 Hoffman Dr. Effingham, IL 62401 217-342-4382
Workforce Development Division - Gail Borden Library 270 N. Grove St. Elgin, IL 60120 847-742-2411
Hardin/Pope County Affiliate Center 147 North Main Street Elizabethtown, IL 62931 618-287-7071
Career Link - Woodford County  (Satellite Office) 1950 S. Main Street Eureka, IL 61530 309-467-4445
Wayne County Satellite 2004 W. Delaware Street Fairfield, IL 62837 618-842-2962
The Workforce Connection - Freeport 307 W. Main St. Freeport, IL 61032 815-315-1830
Best Inc. - Galena Access Sites 9483 W. US Highway 20 An Illinois workNet Partner Galena, IL 61036 815-777-6177
Southwestern Illinois workNet - Bond County 209 North Third St., Suite C Greenville, IL 62246 618-545-3473
Career Link - Mason County 114 W. Adams Street Havana, IL 62644 309-543-1035
Career Link - Marshall County (Satellite Office) 509 Front Street Henry, IL 61537 309-364-4120
The Job Center - Jacksonville 814 West Street Jacksonville, IL 62650 217-243-5846
Jersey/Calhoun Employment & Training 120 West Pearl Street Jerseyville, IL 62052 618-498-1778
IDES North Chicago Street 250 North Chicago Street Joliet, IL 60432 815-740-5101
(Appointments: 217-558-0401)
Workforce Center of Will County 2400 Glenwood Avenue Suite 100 Joliet, IL 60435 815-727-4444
Illinois Worknet Center - Lawrenceville 700 E State Street (basement of Lawrenceville City Hall); P.O. Box 96 Lawrenceville, IL 62439 618-943-4442
Illinois workNet Center - Logan County 2201 Woodlawn Road Heartland Community College  #200 Lincoln, IL 62656 217-558-4287
workNet DuPage Career Center 2525 Cabot Drive Suite 302 Lisle, IL 60532 630-955-2030
The Job Center- Litchfield, An Illinois workNet Center 108 E Coloumbian Blvd. South Unit  B Litchfield, IL 62056 217-324-2640
McDonough County Workforce Office 440 N. Lafayette Suite 110 Macomb, IL 61455 309-837-1280
American Job Center  Unemployment Office 3117 Civic Circle Blvd. Suite B Marion, IL 62959 618-998-9570
CEFS, An Illinois workNet Partner - Mattoon 109 N. 16th St. Mattoon, IL 61938 217-279-0371
West Suburban Cook County American Job Center 1701 South 1st Avenue Suite 10 Maywood, IL 60153 708-223-2652
Hamilton County Satellite 110 E. Jefferson Mcleansboro, IL 62859 618-643-2161
Massac County Satellite 1 Superman Square Room 1C Metropolis, IL 62960 618-524-2941
Warren County Workforce Office 1025 S. 2nd Street Monmouth, IL 61462 309-734-4745
Illinois workNet Center - Piatt County 1115 N. State St. Suite 111 Monticello, IL 61856 217-850-0803
Grundy Workforce Services Unemployment Office 725 School Street Morris, IL 60450 815-942-0566
Wabash County Satellite Unemployment Office 119 W 12th Street Mt. Carmel, IL 62863 618-262-4151
Brown County Workforce Office - Mt. Sterling 206 S. West Cross St. Mt. Sterling, IL 62353 217-285-2216
Southwestern Illinois  workNet Center -- Washington County 101 E. St. Louis St. Nashville, IL 62263 618-327-4191
Career Link- McLean County Unemployment Office 705 E. Lincoln Street, Suite 110 Normal, IL 61761 309-807-1386
Southwest Suburban Cook County American Job Center 7222 W Cermak Rd. Suite 301 North Riverside, IL 60546 708-222-3100
Illinois Valley Community College - Career Services(Access Site) CLOSED. 815 N. Orlando Smith Ave. Oglesby, IL 61348 815-224-0370
CEFS, An Illinois workNet Partner - Olney 305 North West Street OCC, Room 208A Olney, IL 62450 618-392-7777
Illinois workNet Center - Ford County 258 W. State St. Paxton, IL 60957 217-579-1010
Career Link - Tazewell County 2956 Court Street Pekin, IL 61554 309-347-8492
Career Link - Peoria County Unemployment Office 406 Elm Street PO Box 5021 Peoria, IL 61605 309-321-0260
Illinois workNet - Menard County Unemployment Office 101 W. Sheridan Menard County Housing Authority Petersburg, IL 62675 217-524-6096
Pike County Workforce Center 120 S. Madison Street Pittsfield, IL 62363 217-285-2216
Livingston Workforce Services Unemployment Office 211 E Madison Street Suite 3 Pontiac, IL 61764 309-268-8280
BEST Inc.- Princeton Access Sites - An Illinois workNet Partner 225 E. Backbone Rd. PO Box 597 Princeton, IL 61356 815-872-0255
Quincy Workforce Service Center 107 N. 3rd St. An Illinois workNet Center Quincy, IL 62301 217-224-8171
Illinois WorkNet Center - Robinson 102 W. Main St. Suite 283, P.O. Box  838 Robinson, IL 62454 618-544-3858
American Job Center 500 42nd Street 4 Rock Island, IL 61201-2155 309-788-7587
The Workforce Connection - Rockford 303 N. Main St. 3rd Floor An Illinois workNet Center Rockford, IL 61101 815-847-7574
Schuyler County Workforce Office - Rushville 233 N. Congress Street Rushville, IL 62681 217-285-2216
Shelby County Job Center 515 North Cedar Shelbyville, IL 62565 217-774-5550
Safer Foundation (South Holland) 249 W. 162nd Street South Holland, IL 60473 708-596-0037
Illinois workNet Center - Springfield Unemployment Office 1300 South Ninth Street Springfield, IL 62703 217-524-5996
Illinois workNet Center - Christian County 800 Spresser Street South Building Room 1109 Taylorville, IL 62568 217-558-4283
or 217-786-2814
Illinois WorkNet Center - Vandalia Unemployment Office 517 West Gallatin Vandalia, IL 62471 618-283-2780
Southwestern Illinois Worknet - Monroe County 100 South Main Street Room 19 Waterloo, IL 62298 618-939-3332
Illinois workNet Center - Iroquois County 1001 East Grant Street Watseka, IL 60970 815-432-5246
Job Center of Lake County - Waukegan 1 North Genesee, 1st Floor An Illinois workNet Center Waukegan, IL 60085 847-377-3450
North Suburban Cook County American Job Center 1400 S. Wolf Road Suite 200 Wheeling Illinois, IL 60090 847-484-8187
Southwestern Illinois workNet - Wood River 101 East Edwardsville Road An Illinois workNet Center Wood River, IL 62095 618-296-4301
McHenry County Workforce Center 500 Russel Court An Illinois workNet Center Woodstock, IL 60098 815-338-7100 ext. 2771
Career Link - Stark County Unemployment Office 106 E. Williams Street Wyoming, IL 61491 309-606-9060
or 309-606-9061
Illinois WorkNet Center - Kendall Unemployment Office 811 West John Street Yorkville, IL 60560 630-553-8303

  1. I need to get a corrected 1099G. Someone stole my identity and filed unemployment under my social. I have filed a police report and reported the crime with the Illinois Department of Employment Security. I did not receive any unemployment money or benefits. How do I get my corrected 1099G? Thanks.

    • Good luck they made me pay it all bacand the same thing happened to me they won’t send the money to you. And it’s impossible to get a hold of anyone takes days for them to call you back

    • Dear Julia,
      Please contact the Illinoise unemployment office immediately. I am surprised law enforcement didn’t instruct you to take this step. The state will send a corrected Form 1099-G to the IRS to document that you did you not receive benefits.

      Please call as many times as you need to–it can be difficult to reach someone.





  3. The address that is given for Belleville, IL is incorrect. They have moved to a new location. What is the new address? Also are they open now? I have tried to go to this employment office several times and it has been closed.

    • Gina,

      Thank you for the note. We will have it validated. Please visit the official Unemployment Office’s website for accurate locations.

  4. I work for a non profit business in Illinois we had to close due to this corena virus I worked there for 7 years can I draw unemployment . I filed and they show my amount is 000 am I still able to collect with what the government is offering

    • Robin,

      We understand this might be a difficult time for you. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. We advise against calling or visiting the office, as you may not get a response instantly.

      Your state may have activated “Extended Benefits (EB)” authorized by the federal government. We recommend you apply for UI benefits online. For more information, please visit your state’s official Unemployment website.

  5. For people that have lost their jobs due to COVID19 or its impact, we’re offering free career coaching services to get people back on their feet. Can we help your office handle the large volume I’m sure you’re dealing with?

    People can visit to book a free session. Please let anyone who needs our help know that we’re here for them!

  6. I was in a car accident Dec 2, 2019, I went on STD leave and my company was great about it but sadly im still not released to go back to work and my STD (short term disability) is up today March 3rd 2020. I was let go because they could not keep my position open any longer. I believe im qualified for LTD but not sure until they review my case. Would I qualify for unemployment if I don’t qualify for LTD? I see my Neurologist March 5th about what my possible return to work date will be. I should inform you that I have only been in the current position for 6 months prior to my car accident, I did collect unemployment for a very brief time a couple months about 20 years ago when I worked at a seasonal job.

    • Shawna,

      We hope you get well soon. I suggest you call the Unemployment Office to inquire about your eligibility.

  7. Was involuntarily placed on an unpaid leave of absence, I did not resign/quit nor was I fired. Do I qualify for unemployment? If so, what items do I need to bring with me when I file?

    • Maggie,

      You should be able to claim with basic documents. I suggest you get started with the process. The documentation part will follow.

  8. Hello, Is there a place to find what constitutes as national holiday(s) for UI benefits certification process? The office is closed and I don’t want to miss holiday pay or mistakenly report holiday pay. Anyone/anywhere I can find this information on a list to be used for the to certify for the certification process?

    P.S. if certify w/o national holiday information will UI benefits automatically be added to next benefits or will I lose out?


    • Angela,

      Please call the Unemployment Office since UI benefits are generally not extended to claimants who lose their job due to voluntary reasons.

  9. Im going on maternity leave soon and was wondering if i could get unemploymet due to my unborn having to have surgery?

    • Keisha,

      You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  10. What is considered a voluntary reason? I am in fear of loosing my job. My manager is always telling me that I make too many mistakes. I am not doing this on purpose. If I am fired, for my mistakes, would I still be eligible?

    • Michelle,

      This might be considered voluntary since it’s related to your performance. Under such circumstances, you may not be eligible to receive UI benefits.

  11. Hello I have a question I work for an agency and sometimes theres work and sometimes not. And I am pregnet i has apply online for jobs and I havent found One. If I apply for unemployment Will I get apreved because I rally need to get an income now that Im pregnat.

    • You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  12. I’ve been working for 19 years and was laid off. I exhausted my first quarter of unemployment last year. I’ve put in for jobs online and been waiting for them to call or email me to come in and start working again. I know I’ve had unemployment benefits for other quarters. How do I get started on a different quarter to help with my financial bills. Is that possible?

    • Unfortunately, UI is a one-time affair and not revolving in nature.

      Please call the Claims Center to inquire about the availability of state-sponsored benefits.

  13. My boss cursed at me on a regular basis and was not paying into Social Security and the IRS even informed me that I don’t have an employer. I was the last employee left in 3 locations. He informed me if I didn’t walk away peacefully that I would be fired. He is now paying everyone as Independent Contractors when it is very clear that they are all employees.

    • Independent contractors do not qualify for unemployment insurance. Please call the Unemployment Office for further details.

  14. How can I pay the lien in amount of 1894.00 and obtain a release.

    File # 1603239043
    Reference: 66873098131

    Lacy & Associates LLC
    Attn. Michael Lacy
    Two Mid America Plaza, Suite 800
    Oakbrook Terrace, Illinois 60181
    [email protected]
    Direct Line: 630-873-3484
    Fax: 630-214-0369

    This electronic mail message contains information that (a) is or may be LEGALLY PRIVILEGED, CONFIDENTIAL, PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE, and (b) is intended only for the use of the addressee(s) named herein. If you are not the intended recipient, an addressee, or the person responsible for delivering this to an addressee, you are hereby notified that reading, using, copying, or distributing any part of this message is strictly prohibited. If you have received this electronic mail message in error, please contact us immediately and take the steps necessary to delete the message completely from your computer system.

  15. I was on my job for 2yrs and I was a great worker. But the managers was very disrespectful and out of line so I quit. I want to know if I qualify for unemployment.

    • You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons.

  16. If your employer doesn’t deny unemployment and they have paid into it for 5 years for you then should the applicant get unemployment regardless if they were fired or laid off?

  17. I live in Illinois, but work remotely for a company in Texas, and have for the past few years. Do I file for unemployment in Texas or Illinois?

    • Please consider filing from the state where your employment is based since the employer would have remitted the relevant taxes there.

  18. I need to change my pin number and its telling me to call 800-244-5631 and its busy. Been trying to call since 830 help me

    • Please see if you’re able to find option to change the PIN on the department’s official website.

      Otherwise, please try calling them during off peak hours during the day.

  19. I apply for Unemployment and I made an error where they asked me If I had any changes and I said yes because my son turn 18 in August but he is still in High school and they told me that is not a change for the Unemployment not paid me the money for my son; I had call 3 times and they said they are going to corrected and they have not done so, please can you help me, thank so much.

    • We are not associated with the labor authorities in your state.

      Please keep trying the phone during off peak hours.

  20. my question is I have been on line applying for jobs but has yet to find one and during this time I have exhausted all my unemployment funds for the first quarter, and I want to know what I have to do to continue my unemployment for a second term until I can find employment.

  21. Why does your phone line hang up on people and why is your line always busy? We maybe unemployed but we are not cattle. I need to speak with someone.

  22. I have been working at this company for ten years. I went out of the country since my husband passed away and so had to settle my husband’s assets back home and so took a three month leave from work. Got back and emailed them that I was ready to start work from April 1st but got no response. After two weeks went to meet the employer and was told to perform another form of work which was not my title. since this was a demotion and reduction inpay and hours, I quit. Do I qualify for unemployment. I have been trying in other places and so did not try for unemployment. Since it is now three months since I dont have a job do I qualify for unemployment benefits? Please update me on this. Thanks.

  23. I know that illinois was one of 5 states that would not pay unemployment benefits if you were also collecting Social Security. Has that changed ? I drive a school bus and will not be driving in the summer months. Can I collect unemployment compensation until school resumes ?

  24. I gave a two week notice at my previous job and I got a call from the supervisor telling me I didn’t need to complete the last four of my six days for that period because she already had my hours covered…I did not start the new job till the following week. I was wondering if I qualify for unemployment for that time….thanks

  25. I registered on line last Wednesday. Then husband got a call from your group, but I was not home. Next day call promised. Never got the call. I need to have that call. Can you help?

  26. My husband has worked for a company for almost a year and is on the Midnight Shift; he can not sleep and has been to see the doctor on two different occasions. He is extremely depressed; now taking medication, and still having an issue sleeping. Now the company has forced employees to now work 10 hour shifts on midnights and this has even made the issue worse. My husband tells me he has lost himself and does not even feel it is safe for him and other because he does not get enough sleep. He is looking for other jobs every day. If he ends up having to quit his job for these above reasons, can’t sleep, depressed, not safe; will he be able to qualify for unemployment?

    • Mostly Yes. If he resigns citing working conditions and will actively look for a job, please consider applying.

  27. What’s the phone# to the Woodlawn location I can be reached @ 312-835-4441 or you can email the information via the email address above. Thank you in advance and have a great day.

    • Most of the states process claims centrally.You can reach the claims center of the Labor department in Illinois on (800) 244-5631 for any queries.

  28. I filed for unemployment 5 weeks ago and have not received anything yet. I had my phone interview with Veronica weeks ago and received a determination that I am eligible. Then I received something in the mail saying I needed to have another phone interview tomorrow but I received a voicemail from Veronica yesterday saying that the notice of phone interview was sent in error and she would take care of it but I contacted the call center and they said the status is still showing as pending. Please contact me through email as soon as possible and I will give you additional information to let me know what is going on.

  29. My benefits were recently reinstated. I called to certify on Monday and was supposed to recieve benefits today. When I checked my online billing statement it said I had a manual online hold release. What does this mean and how can I get my money released to me?!

  30. I called to certify on 1/5/2014 for my benefits my claim was approved never got them .I waited a week and checked back got a message a
    saying my claim has been suspened. I have trying to call and cannot get thru.

    • You must follow up to ascertain the reason for suspension. Use the number below if you have been trying a different one.A letter should be mailed providing a reason for suspension.

      800) 244-5631
      (866) 322-8357 TTY

  31. I have filed on line for unemployment benefits almost 2 weekd ago and have not heard any thing from them.Please let me know if my claim has gone through.Please do not tell me to call because no one answers the phone.

  32. I live in Indiana and work in Illinois. Do I file for unemployment in the state of Illinois or Indiana? Thank you!

  33. My wife has been working for her company 39 hours a week for 8 years, now she is only working 24 because they don’t want to pay for insurance. Can she file for benefits for the 15 hours she’s loosing, Or can she get benefits if she quits so she can look for another lob. Please help, Thank you

  34. I have a question? If I’m having problems at work because of en employee and I had talk to the owners and all they do is talk to the employee and the employee don’t stop, if I way to quit because I’m tired of always getting in trouble of the employee and I quit can I collect unemployment till I find another job. I have tired to talk to another manager that works in the morning but he always defends her because she has been working her for 20 yrs with the company. He gives her all the reason and don’t want to be fair.

    • I am being treated unfair at my workplace and there is a lot of inappropriate behavior going on in he workplace and neither of the owners will do anything to stop it. The one owner actually participates in this behavior. Am I entitled to unemployment benefits ?

      • You can quit and claim UI until you find a new job. However, if there is a dispute, you will be required to prove your stand with supporting documents.

    • It doesn’t sound too likely you would be found eligible but if you present more details to the unemployment office, they might find you had a compelling reason to quit and find you eligible. We are not the unemployment office. I would recommend – Keep trying to hold on to your job and work things out.

  35. I am a flight attendant for united airlines based in Chicago. I am not able to work by a doctor’s orders and possible surgery. I am out of sickleave and have been off since May 25, 2013. Do I have the correct information that I may apply for some type of unemployment.
    Thank you Vicki Renfroe

    • Hi Vicki,

      Inorder to receive unemployment, it is necessary for you to be able to and available to work. But, since you are not able to work, please try if you qualify for temporary disability benefits.

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