Michigan Unemployment Office Locations
You can get much help with your unemployment claim. UIA (Unemployment Insurance Agency) has 7 Problem Resolution Offices (PRO) all through the state to assist workers in resolving issues they may have with their unemployment claims.
The offices are open Monday through Friday from 8:00 a.m. to 3:00 p.m. and are located at:
| Cities | Address | Timings |
| Detroit | 3024 W. Grand Blvd., Suite L-835, Detroit, MI 48202 | Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM |
| Gaylord | 931 Otsego Avenue, Gaylord, MI 49735 | Mon-Fri 8 AM – 5 PM |
| Grand Rapids | 3391 Plainfield NE, Grand Rapids, MI 49525 | Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM |
| Lansing | 5015 S. Cedar St., Lansing, MI 48910 | Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM |
| Marquette | 1498 O’Dovero Dr., Ste 2, Marquette, MI 49855 | Mon-Fri 8 AM – 5 PM |
| Saginaw | 4901 Towne Center Road, Suite 103, Saginaw, MI 48604 | Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM |
| Benton Harbor | 401 8th St., Benton Harbor, MI 49022 | Mon-Fri 8 AM – 5 PM |
| Hancock | 400 Quincy St., Suite 3, Hancock, MI 49930 | Mon-Fri 8 AM – 5 PM |
| Kalamazoo | 1601 South Burdick St., Kalamazoo, MI 49001 | Mon-Fri 8 AM – 5 PM |
| Mt. Clemens | 21885 Dunham Rd., Suite 9, Clinton Twp., MI 48036 | Mon-Fri 8 AM – 5 PM |
| Muskegon | 2700 Baker St., Muskegon Heights, MI 49444 | Mon-Fri 8 AM – 5 PM |
| Sault Ste. Marie | 1118 East Easterday Ave., Sault Ste. Marie, MI 49783 | Mon-Fri 8 AM – 5 PM |
| Traverse City | 1209 South Garfield Avenue, Suite C, Traverse City, MI 49686 | Mon-Fri 8 AM – 5 PM |
I need to get a verification pin to file, in order to do so I must call the 866-500-0017 phone number, but for the past six (yes, 6) days consecutive, no matter what time of day I call, (I began at 9am on the dot today) I am told that “due to high call volume my call cannot be taken at this time, please refer to the internet to file my claim.” So, I am caught in this catch 22 of not being able to file by internet or phone….
My questions are:
1.) Is anyone actually working to take my call with the government shutdown?
2.) If I go to the problem resolution center, is anyone working with the government shutdown?
3.) Has anyone else had this issue, if so, please advise on how you resolved the problem!
Thank you!!
Yes the proble..resolution offices are open and doing buisness as usual
I hear ya John, I’m in EXACTLY, the same boat
I went to the Lansing PRO and the office is closed. The Federal government shut down shouldn’t affect this office, right?
Steven,
We’re not sure. Perhaps, a call the Unemployment Office can help.
I keep calling marvin and they ask me to enter 4 digit security code.. what code are they asking about? Thanks
Norman,
You would have been asked to set up a PIN at the time of initiating a claim. If you remember, please enter it or look out for an option on the IVR for reset.
The offices listed address is incorrect for Gaylord, Saginaw and Livonia is incorrect-not a problem resolution office
Seasonal employment is generally not eligible due to the obvious nature of work.
Please call the Unemployment Office for further clarification.
I was laid off from a Michigan job. I relocated to Arizona where can I go physically to file my claim?
Please explore the options of filing on the internet or over the phone for easy management of the claim.
You may consider applying from the state where the employment was based.
I drill one weekend a month, how do i put that info into Marvin? I dont know the amount i will get paid, it was just one day instead of two like normal? Wont see til 1st of August
You can call the Claims Center on the phone numbers provided for further instructions with regard to declaring the weekly income.
Unemployment is messed up. Filed a appeal but can’t talk to real person When I call the lines are to busy and call back I have tried several times How can I get help? I still have claims from December
I can understand the frustration.
Please see if you can visit the nearest office in your area.
I have a ten day hold on my unemployment payment….I simply want to know why…I dont have four hours to stand in line at the nearest office so I tried the 18665000017 automated number. It tells me all representatives are busy and to call back later….I have been doing this for two damn days….no option to wait on hold, no callback option. Pathetic customer service if you ask me. I have a family with seven kids and really need this little check from unemployment. I worked for over 24 years without ever using it but now when I actually need it there is a hold. I need to know why…
John,
We can understand your frustration. Since this is a private forum, we do not have access to your claim.
Please try the phone numbers during off peak hours. You can also get the details online, over the department’s website.
I would like to put a positive role as far as, A REPRESENTATIVE, BY THE NAME OF KIM, called me back from the 1-866-500-0017 number today and went over the information that I did not give them. Its was a pleasure speaking to her. Thank you KIM for all of your help. Have a good day.
Please note that we are not a govt. organisation.
You can perhaps call the customer service of the labor dept in your state and ask for a supervisor and pass the feedback.
To whom this may concern,
I need someone to call me back regarding my appeal on the NOTICE OF DETERMINATION that UNEMPLOYMENT send me, I have send the APPEAL on the webside not once, but two times, I have the confirmation numbers to prove it, I also faxed it four times, and send a letter with the documentation to appeal my case. This is not an error on myside, this is an error on UNEMPLOYMENT SIDE. I finally got someone on the phone (human being)and as I am explaining the situtaution, within two minutes of the conversation, the phone goes dead, and than I try back right away and of course the good old system comes on and tells me I have to tried again, due to the high volume. I have tried your automation all times of the day, and the same recording, wow. What ever happen to talking to a HUMAN BEING, Please call me back at or replied to my email. You guys record your calls per your system, so hopefully you can obtain my number from their. I did not give UNEMPLOYMENT FALSE INFORMATION.
Lori,
Please note that we are not a govt. organisation or can pass this information to them.
Follow up rigorously and see if you can visit them in person.
I have receive an letter from the STATE OF MICHIGAN UNemployment, of NOTICE OF DETERMINATION that I gave them FALSE INFORMATION, for unemployment that I collect back in Dec 2012 and than Oct 2013, which was only for two weeks, and now that collect the funds back along with a Penalty, that equals up to $7420.00. Finally today after email my appeal over by internet, faxing and sending a letter to them, I finally get some one on the phone, explaining the situation and than all of a sudden, the phone goes dead on their side. Really someone call me back. WHAT EVER HAPPEN TO THE GOOD OLD DAYS, WHEN YOU CAN TALK TO A MGR OR A HUMAN BEING TO RESOLVE THE ISSUE.
Please note, we are not a govt. or have access to your claim information.
You must contact the customer service of the labor dept in your state immediately.
I have called for over a year and have never got anyone on the phone
Please let us know your query.
The 1-866-500-0017 is an automated system that does not allow for contact with a human being.
There must be an option available to speak to a rep. Please use the link below and try a different number.
http://michigan.gov/uia/0,4680,7-118-6006-11782–,00.html
I’ve been calling every damn day hundreds of times for two weeks, NO ONE EVER ANSWERS THE PHONE!!!! I have never collected unemployment ever and my taxes are going to be garnished because of an over payment of benefits in the amount of $1700 I don’t think so. I want some damn answers now!!! The website is an even bigger joke
Well, I can understand your frustration. If you’ve not tried the number below, please do.You may consider the option of visiting them if there is absolutely no response.
1-866-500-0017
Hello, why doesn’t anyone answer the damn phone,EVER??? I personally think the phone line is a joke and not even operational!!! just like everyone else Ive tried numerous times and days and always get the same message as well …UIA must think we are all dumb!Ive been laid off for a month and haven’t received one damn payment yet because obviously something in my file is incorrect and I need a PERSON to assist me in my problems so I can get my money and SURVIVE!!!!..this is absolutely ridiculous!!!
I can understand your frustration.Please note that we are not a govt. organisation.Perhaps,you may want to consider visiting one of the local offices to get an update.
I need a Manager to call me please From Unemployment.
We are not a govt.website.Please contact the Michigan unemployment insurance agency Claims line on 1-866-500-0017
8 a.m. to 4:30 p.m. weekdays.
I have been on short term disability for 7 months,and my pay ran its course.i am still of work because my doctor has me on no work restrictions.and also my employer filled my position.I want to know am i eligible for unemployment.
I am waiting for my unemployment benefits but have not received any as of dec 2nd. can someone tell me what the hold up is? I was going to go to an office but the closest one is in detroit and its a temporary office..thanks
i called Marvin on my asigned day and was stopped when he ask for my 4 Diget code i have started my unemployment claim by phone i registered at Michigan works and do not remember setting up a 4 Diget code i have been trying for 2 days to get a hold of a unemployment rep and can not get a hold of anyone the system just keeps saying the lines are full call back later what should i do to to get this fixed i have no job and no money and 2 kids in my home that need food and personal items please help
Check the Michigan unemployment website for alternate contact information. If they allow a fax – you could send your request that way be sure to include name, phone, & social security # on every page.
Check any material you received in the mail – your code may have been printed on correspondance concerning your claim.
While on the internet, check the Michigan Department of Public Welfare – apply for any benefits you’ll only get them if you qualify but it may help. Is there a government job center in Michigan? Perhaps this information was also on material sent to you when you opened your unemployment claim. These centers are great resources for so many things you may need – use of computers, office equipment, phones, public assistance contact information etc. Churches help people, there may be a food bank in your area…
Hello,
To whom this may concern I’ve been waiting on my unemployment I haven’t received anything yet? The representative told me it would take at least 6 weeks its been about 7 or eight weeks now. Can someone please contact me and let me know what’s going on with my unemployment. Robricka Y. Cole D. O. B 10/10/1985