Michigan Unemployment Office Locations

You can get much help with your unemployment claim. UIA (Unemployment Insurance Agency) has 7 Problem Resolution Offices (PRO) all through the state to assist workers in resolving issues they may have with their unemployment claims.

The offices are open Monday through Friday from 8:00 a.m. to 3:00 p.m. and are located at:


Cities Address Timings
Detroit 3024 W. Grand Blvd., Suite L-835, Detroit, MI 48202 Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM
Gaylord 931 Otsego Avenue, Gaylord, MI 49735 Mon-Fri 8 AM – 5 PM
Grand Rapids 3391 Plainfield NE, Grand Rapids, MI 49525 Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM
Lansing 5217 Perry Robinson Circle, Lansing, MI 48911 Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM
Marquette 1498 O’Dovero Dr., Ste 2, Marquette, MI 49855 Mon-Fri 8 AM – 5 PM
Saginaw 515 N. Washington Ave., Suite 100, Saginaw, MI 48607 Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM
Benton Harbor 401 8th St., Benton Harbor, MI 49022 Mon-Fri 8 AM – 5 PM
Hancock 400 Quincy St., Suite 3, Hancock, MI 49930 Mon-Fri 8 AM – 5 PM
Kalamazoo 1601 South Burdick St., Kalamazoo, MI 49001 Mon-Fri 8 AM – 5 PM
Sterling heights 43015 Hayes Rd, Sterling Heights, MI 48313 Mon-Fri 8 AM – 5 PM
Muskegon 2700 Baker St., Muskegon Heights, MI 49444 Mon-Fri 8 AM – 5 PM
Sault Ste. Marie 1118 East Easterday Ave., Sault Ste. Marie, MI 49783 Mon-Fri 8 AM – 5 PM
Traverse City 1209 South Garfield Avenue, Suite C, Traverse City, MI 49686 Mon-Fri 8 AM – 5 PM

  1. The Mt. Clemens address is wrong. They moved to 43015 Hayes Rd., Sterling Heights, MI 48313 back on March 25, 2019 which is almost 3 years ago from the time of this posting. Please update your information so people are not driving around not knowing where to go due to back information.

  2. I have called and called, jumped though all their hoops. It has been close to 10 months, still no benefits. It all started because one person did not do her job correctly. Now my family is paying for it.
    When you call or chat with someone, they are like robots, they dont listen and more so than not, they do not look at all the information they tell you what they think is right, then hang up on you. They have the money but will not release it and they surely do not care that a person gets there utility’s shut off, car repossessed, and kicked out of there home the minute covid lifted.
    Its the same answer every time. KEEP AN EYE ON YOUR ACCOUNT. There is no time frame of when they will release the funds.
    I have even tried to contact the Governor’s office, No help there either. I was hung up on after holding for 90 plus minutes

    • I am glad to know I am not the only one going through this terrible experience!! I have had the exact experience. Very upsetting!

    • I have been waiting since April . Still in Adjudication process. :( I have recieved not a anything. I’m back to work , yet I need to get caught up. This is just so sad to see everyone go through this

    • Carlte,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

      • I work for DHL and we were laid off for two week but I can not get on line for anything in the world

        • Kenneth,

          Please let us know the exact nature of the issue. Are you unable to access the website?

  3. It’s been well over a month and I haven’t received any benefits. Going on six weeks now! I am still currently laid off. I even verified my identity by submitting a picture of myself holding my driver’s license and also a picture of my social security card. Nobody can seem to help me in any way! Or is unwilling. I’m so stressed right now. Still says “under review” after 5 weeks! Last year when the entire state shut down I had no issues. This is ridiculous! I am out of money and have a little girl to think about. Please help me!!

    • Tony,

      I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  4. The (Federal Government )gave the state of Michigan the money for our unemployment!!!!! WE THE PEOPLE HAVE THE RIGHT!!!!!! TO KNOW WHERE IT IS!!! THE I.R.S. is open. Why is the state not?

    • Hello, Are there any UIA open where we can get help? I have called May times and talked to May agent without my account be fixed. I have been waiting over a month for UIA to fix my account.

  5. I received a notice on my PUA claim that I owe a great amount in restitution. There was no explanation as to why. I filed an appeal over 2 weeks ago but have heard nothing back, and the notice says I may be taken to court if the balance is not paid by September 4th (which is coming up fast!!).

    I’ve tried emailing, to no avail. The online chat lines say they’re too busy. And calling? HA it doesn’t matter if I call at 8 A.M. or 4 P.M., there are always “higher than average call volumes” so I cannot actually get through to anyone.

    I’m at a loss as to what to do! I need to speak with someone about this but my daily attempts go unheard. I just need answers regarding WHY restitution was filed against me (I qualified for PUA during that time, and have been qualifying just fine after as well). I don’t understand, and I really need to speak with someone. Please help.

  6. File a unemployment claim and have not received anything. Lost my claim number also. Please help! Carolyn S Saxton

    • Carolyn,

      There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

  7. Received a stop payment on my unemployment benefits, however it was made in error.
    My account was flagged due to the start of my college semester. It seems that full time enrollment voids eligibility for UI benefits. I am only enrolled part time.
    I received a redetermination letter from UIA that explained that my account was flagged, however after review it was determined that my benefits should be unaffected.
    Unfortunately my benefit payment was stopped, and I have been unable to reach anyone for help.
    I am in dire need of the funds, as school bills are continuing to build on top of regular monthly payments. I am a manager of a restaurant, and as such an unable to return to work. Therefore I am completely devoid of finances and quickly begining to panic.


    • i filled for unemployment in sept called at least 5times even called and talked to the govoner for help 3 times and still nothing i wrote at least 20 emails nothing my account is in progress and when i do call they say all i can do is wait well i been waiting for 6months now how much longer do i have to wait

      • Terence,

        I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

    • Austin,

      I can understand your situation. You have to get to touch with the Unemployment Office to resolve this. Please try calling during non-peak hours.

  8. I was the Power of Attorney for a friend dying of lung cancer, when he went into the hospital the last time I was advised that since he was not family FMLA would not apply, he was intubated and sedated and I needed to be present to make medical decisions, I forwarded all hospital documentation the POA as well as the form stating he was incapacitated was advised if I resigned my position that I would be able to re-apply and they’d be happy to take me back. I had been working there for almost 5 years and really didn’t want to leave the job but felt the obligation to not let my friend die alone and as his POA had to be there, and the hospital was 5 hours from my place of employment. Reluctantly I resigned and in the email reiterated what they had said that I’d be rehired after he passed or recovered, he passed 3 days later and now they refuse to rehire me, and stated I resigned so they don’t have to pay unemployment. Can they falsely represent they will rehire me just to get me to resign the position so they don’t have to pay unemployment? If I could get an answer it’d be appreciated, I’m thinking of filing and then appealing any denial.

  9. I live in Michigan. I want to press charges on an employer for discrimination. I am a man that tried to apply for a secretary’s job. Never got a app, nothing after 7 tries. What are my rights. Is it against the law. Can they be arrested. I want all that. No one should have to put up with what I went through. NEVER!!!!!! Like I was a piece of crap who cannot do anything, including a secretary. All they would have had to do is give me an app. And turn me down. They could not even do that. Please help me.

    • Hi my unemployment has stop because of and answer I answered wrong I’d there anyone can help me start back up my unemployment I’m waiting on a jurisdiction for ,5 months now and still nothing

      • We understand your situation. There will be a delay considering the pendency. Please continue following up regularly.

  10. I need someone to contact me so I change my phone number the verification is through my old number . I’m unable to go online and post job search.

  11. I need to get a verification pin to file, in order to do so I must call the 866-500-0017 phone number, but for the past six (yes, 6) days consecutive, no matter what time of day I call, (I began at 9am on the dot today) I am told that “due to high call volume my call cannot be taken at this time, please refer to the internet to file my claim.” So, I am caught in this catch 22 of not being able to file by internet or phone….
    My questions are:
    1.) Is anyone actually working to take my call with the government shutdown?
    2.) If I go to the problem resolution center, is anyone working with the government shutdown?
    3.) Has anyone else had this issue, if so, please advise on how you resolved the problem!

    Thank you!!

  12. I went to the Lansing PRO and the office is closed. The Federal government shut down shouldn’t affect this office, right?

  13. I keep calling marvin and they ask me to enter 4 digit security code.. what code are they asking about? Thanks

    • I have filled out a form two times and when I call to claim benefits it tells me I need to fill out the form and I have over two weeks ago.

      Not letting me claim benefits.

      • Amy,

        It looks like the form was not submitted. Please call the Claims Center and speak to a representative for clarification.

    • Norman,

      You would have been asked to set up a PIN at the time of initiating a claim. If you remember, please enter it or look out for an option on the IVR for reset.

  14. The offices listed address is incorrect for Gaylord, Saginaw and Livonia is incorrect-not a problem resolution office

    • Seasonal employment is generally not eligible due to the obvious nature of work.

      Please call the Unemployment Office for further clarification.

    • Please explore the options of filing on the internet or over the phone for easy management of the claim.

      You may consider applying from the state where the employment was based.

  15. I drill one weekend a month, how do i put that info into Marvin? I dont know the amount i will get paid, it was just one day instead of two like normal? Wont see til 1st of August

    • You can call the Claims Center on the phone numbers provided for further instructions with regard to declaring the weekly income.

  16. Unemployment is messed up. Filed a appeal but can’t talk to real person When I call the lines are to busy and call back I have tried several times How can I get help? I still have claims from December

  17. I have a ten day hold on my unemployment payment….I simply want to know why…I dont have four hours to stand in line at the nearest office so I tried the 18665000017 automated number. It tells me all representatives are busy and to call back later….I have been doing this for two damn days….no option to wait on hold, no callback option. Pathetic customer service if you ask me. I have a family with seven kids and really need this little check from unemployment. I worked for over 24 years without ever using it but now when I actually need it there is a hold. I need to know why…

    • John,

      We can understand your frustration. Since this is a private forum, we do not have access to your claim.

      Please try the phone numbers during off peak hours. You can also get the details online, over the department’s website.

      • It doesn’t matter when you try to call, you won’t get through. If you do get through, they won’t help you ! I’ve been trying to get my unemployment for over a year now. First I was told that I need proof of identity, so I did that. I was told they never received it, after the 4th time they finally have my proof of identity, That was 4 months ago, still haven’t received a dime. Everytime I talk to someone, there’s a different reason why they haven’t released my money. I even called senator Bizon’s office, That was a month ago. Now their saying I need to give them my check stubs for the last year. I sent them all my check stubs 3 weeks ago. I just got a call back from unemployment and they said we never received copies ofy check stubs, so now I have to recopy a year’s worth of check stubs. They are just hoping people will give upso they don’t have to pay us. I’m owed over $20,000.00 now. Unemployment doesn’t care about the people losing their homes or feeding our children. They just don’t care

  18. I would like to put a positive role as far as, A REPRESENTATIVE, BY THE NAME OF KIM, called me back from the 1-866-500-0017 number today and went over the information that I did not give them. Its was a pleasure speaking to her. Thank you KIM for all of your help. Have a good day.

    • Please note that we are not a govt. organisation.

      You can perhaps call the customer service of the labor dept in your state and ask for a supervisor and pass the feedback.

  19. To whom this may concern,

    I need someone to call me back regarding my appeal on the NOTICE OF DETERMINATION that UNEMPLOYMENT send me, I have send the APPEAL on the webside not once, but two times, I have the confirmation numbers to prove it, I also faxed it four times, and send a letter with the documentation to appeal my case. This is not an error on myside, this is an error on UNEMPLOYMENT SIDE. I finally got someone on the phone (human being)and as I am explaining the situtaution, within two minutes of the conversation, the phone goes dead, and than I try back right away and of course the good old system comes on and tells me I have to tried again, due to the high volume. I have tried your automation all times of the day, and the same recording, wow. What ever happen to talking to a HUMAN BEING, Please call me back at or replied to my email. You guys record your calls per your system, so hopefully you can obtain my number from their. I did not give UNEMPLOYMENT FALSE INFORMATION.

    • Lori,

      Please note that we are not a govt. organisation or can pass this information to them.

      Follow up rigorously and see if you can visit them in person.

  20. I have receive an letter from the STATE OF MICHIGAN UNemployment, of NOTICE OF DETERMINATION that I gave them FALSE INFORMATION, for unemployment that I collect back in Dec 2012 and than Oct 2013, which was only for two weeks, and now that collect the funds back along with a Penalty, that equals up to $7420.00. Finally today after email my appeal over by internet, faxing and sending a letter to them, I finally get some one on the phone, explaining the situation and than all of a sudden, the phone goes dead on their side. Really someone call me back. WHAT EVER HAPPEN TO THE GOOD OLD DAYS, WHEN YOU CAN TALK TO A MGR OR A HUMAN BEING TO RESOLVE THE ISSUE.

    • Please note, we are not a govt. or have access to your claim information.

      You must contact the customer service of the labor dept in your state immediately.

  21. I’ve been calling every damn day hundreds of times for two weeks, NO ONE EVER ANSWERS THE PHONE!!!! I have never collected unemployment ever and my taxes are going to be garnished because of an over payment of benefits in the amount of $1700 I don’t think so. I want some damn answers now!!! The website is an even bigger joke

    • Well, I can understand your frustration. If you’ve not tried the number below, please do.You may consider the option of visiting them if there is absolutely no response.


  22. Hello, why doesn’t anyone answer the damn phone,EVER??? I personally think the phone line is a joke and not even operational!!! just like everyone else Ive tried numerous times and days and always get the same message as well …UIA must think we are all dumb!Ive been laid off for a month and haven’t received one damn payment yet because obviously something in my file is incorrect and I need a PERSON to assist me in my problems so I can get my money and SURVIVE!!!!..this is absolutely ridiculous!!!

    • I can understand your frustration.Please note that we are not a govt. organisation.Perhaps,you may want to consider visiting one of the local offices to get an update.

    • We are not a govt.website.Please contact the Michigan unemployment insurance agency Claims line on 1-866-500-0017
      8 a.m. to 4:30 p.m. weekdays.

  23. I have been on short term disability for 7 months,and my pay ran its course.i am still of work because my doctor has me on no work restrictions.and also my employer filled my position.I want to know am i eligible for unemployment.

  24. I am waiting for my unemployment benefits but have not received any as of dec 2nd. can someone tell me what the hold up is? I was going to go to an office but the closest one is in detroit and its a temporary office..thanks

  25. i called Marvin on my asigned day and was stopped when he ask for my 4 Diget code i have started my unemployment claim by phone i registered at Michigan works and do not remember setting up a 4 Diget code i have been trying for 2 days to get a hold of a unemployment rep and can not get a hold of anyone the system just keeps saying the lines are full call back later what should i do to to get this fixed i have no job and no money and 2 kids in my home that need food and personal items please help

    • Check the Michigan unemployment website for alternate contact information. If they allow a fax – you could send your request that way be sure to include name, phone, & social security # on every page.

      Check any material you received in the mail – your code may have been printed on correspondance concerning your claim.

      While on the internet, check the Michigan Department of Public Welfare – apply for any benefits you’ll only get them if you qualify but it may help. Is there a government job center in Michigan? Perhaps this information was also on material sent to you when you opened your unemployment claim. These centers are great resources for so many things you may need – use of computers, office equipment, phones, public assistance contact information etc. Churches help people, there may be a food bank in your area…

  26. Hello,
    To whom this may concern I’ve been waiting on my unemployment I haven’t received anything yet? The representative told me it would take at least 6 weeks its been about 7 or eight weeks now. Can someone please contact me and let me know what’s going on with my unemployment. Robricka Y. Cole D. O. B 10/10/1985

Leave a Reply

Your email address will not be published.