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Michigan Unemployment Office Locations

Updated : January 29th, 2019

You can get much help with your unemployment claim. UIA (Unemployment Insurance Agency) has 7 Problem Resolution Offices (PRO) all through the state to assist workers in resolving issues they may have with their unemployment claims.

The offices are open Monday through Friday from 8:00 a.m. to 3:00 p.m. and are located at:


Cities Address Timings
Detroit 3024 W. Grand Blvd., Suite L-835, Detroit, MI 48202 Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM
Gaylord 931 Otsego Avenue, Gaylord, MI 49735 Mon-Fri 8 AM – 5 PM
Grand Rapids 3391 Plainfield NE, Grand Rapids, MI 49525 Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM
Lansing 5015 S. Cedar St., Lansing, MI 48910 Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM
Marquette 1498 O’Dovero Dr., Ste 2, Marquette, MI 49855 Mon-Fri 8 AM – 5 PM
Saginaw 4901 Towne Center Road, Suite 103, Saginaw, MI 48604 Mon-Tues 7 AM – 6 PM, Wed 7 AM – 5 PM, Thurs – Fri 8 AM- 5PM
Benton Harbor 401 8th St., Benton Harbor, MI 49022 Mon-Fri 8 AM – 5 PM
Hancock 400 Quincy St., Suite 3, Hancock, MI 49930 Mon-Fri 8 AM – 5 PM
Kalamazoo 1601 South Burdick St., Kalamazoo, MI 49001 Mon-Fri 8 AM – 5 PM
Mt. Clemens 21885 Dunham Rd., Suite 9, Clinton Twp., MI 48036 Mon-Fri 8 AM – 5 PM
Muskegon 2700 Baker St., Muskegon Heights, MI 49444 Mon-Fri 8 AM – 5 PM
Sault Ste. Marie 1118 East Easterday Ave., Sault Ste. Marie, MI 49783 Mon-Fri 8 AM – 5 PM
Traverse City 1209 South Garfield Avenue, Suite C, Traverse City, MI 49686 Mon-Fri 8 AM – 5 PM

  1. I was the Power of Attorney for a friend dying of lung cancer, when he went into the hospital the last time I was advised that since he was not family FMLA would not apply, he was intubated and sedated and I needed to be present to make medical decisions, I forwarded all hospital documentation the POA as well as the form stating he was incapacitated was advised if I resigned my position that I would be able to re-apply and they’d be happy to take me back. I had been working there for almost 5 years and really didn’t want to leave the job but felt the obligation to not let my friend die alone and as his POA had to be there, and the hospital was 5 hours from my place of employment. Reluctantly I resigned and in the email reiterated what they had said that I’d be rehired after he passed or recovered, he passed 3 days later and now they refuse to rehire me, and stated I resigned so they don’t have to pay unemployment. Can they falsely represent they will rehire me just to get me to resign the position so they don’t have to pay unemployment? If I could get an answer it’d be appreciated, I’m thinking of filing and then appealing any denial.

  2. I live in Michigan. I want to press charges on an employer for discrimination. I am a man that tried to apply for a secretary’s job. Never got a app, nothing after 7 tries. What are my rights. Is it against the law. Can they be arrested. I want all that. No one should have to put up with what I went through. NEVER!!!!!! Like I was a piece of crap who cannot do anything, including a secretary. All they would have had to do is give me an app. And turn me down. They could not even do that. Please help me.

  3. I need someone to contact me so I change my phone number the verification is through my old number . I’m unable to go online and post job search.

  4. I need to get a verification pin to file, in order to do so I must call the 866-500-0017 phone number, but for the past six (yes, 6) days consecutive, no matter what time of day I call, (I began at 9am on the dot today) I am told that “due to high call volume my call cannot be taken at this time, please refer to the internet to file my claim.” So, I am caught in this catch 22 of not being able to file by internet or phone….
    My questions are:
    1.) Is anyone actually working to take my call with the government shutdown?
    2.) If I go to the problem resolution center, is anyone working with the government shutdown?
    3.) Has anyone else had this issue, if so, please advise on how you resolved the problem!

    Thank you!!

  5. I went to the Lansing PRO and the office is closed. The Federal government shut down shouldn’t affect this office, right?

  6. I keep calling marvin and they ask me to enter 4 digit security code.. what code are they asking about? Thanks

    1. Norman,

      You would have been asked to set up a PIN at the time of initiating a claim. If you remember, please enter it or look out for an option on the IVR for reset.

    2. I have filled out a form two times and when I call to claim benefits it tells me I need to fill out the form and I have over two weeks ago.

      Not letting me claim benefits.

    1. Seasonal employment is generally not eligible due to the obvious nature of work.

      Please call the Unemployment Office for further clarification.

    1. Please explore the options of filing on the internet or over the phone for easy management of the claim.

      You may consider applying from the state where the employment was based.

  7. I drill one weekend a month, how do i put that info into Marvin? I dont know the amount i will get paid, it was just one day instead of two like normal? Wont see til 1st of August

    1. You can call the Claims Center on the phone numbers provided for further instructions with regard to declaring the weekly income.

  8. Unemployment is messed up. Filed a appeal but can’t talk to real person When I call the lines are to busy and call back I have tried several times How can I get help? I still have claims from December

  9. I have a ten day hold on my unemployment payment….I simply want to know why…I dont have four hours to stand in line at the nearest office so I tried the 18665000017 automated number. It tells me all representatives are busy and to call back later….I have been doing this for two damn days….no option to wait on hold, no callback option. Pathetic customer service if you ask me. I have a family with seven kids and really need this little check from unemployment. I worked for over 24 years without ever using it but now when I actually need it there is a hold. I need to know why…

    1. John,

      We can understand your frustration. Since this is a private forum, we do not have access to your claim.

      Please try the phone numbers during off peak hours. You can also get the details online, over the department’s website.

  10. I would like to put a positive role as far as, A REPRESENTATIVE, BY THE NAME OF KIM, called me back from the 1-866-500-0017 number today and went over the information that I did not give them. Its was a pleasure speaking to her. Thank you KIM for all of your help. Have a good day.

    1. Please note that we are not a govt. organisation.

      You can perhaps call the customer service of the labor dept in your state and ask for a supervisor and pass the feedback.

  11. To whom this may concern,

    I need someone to call me back regarding my appeal on the NOTICE OF DETERMINATION that UNEMPLOYMENT send me, I have send the APPEAL on the webside not once, but two times, I have the confirmation numbers to prove it, I also faxed it four times, and send a letter with the documentation to appeal my case. This is not an error on myside, this is an error on UNEMPLOYMENT SIDE. I finally got someone on the phone (human being)and as I am explaining the situtaution, within two minutes of the conversation, the phone goes dead, and than I try back right away and of course the good old system comes on and tells me I have to tried again, due to the high volume. I have tried your automation all times of the day, and the same recording, wow. What ever happen to talking to a HUMAN BEING, Please call me back at or replied to my email. You guys record your calls per your system, so hopefully you can obtain my number from their. I did not give UNEMPLOYMENT FALSE INFORMATION.

    1. Lori,

      Please note that we are not a govt. organisation or can pass this information to them.

      Follow up rigorously and see if you can visit them in person.

  12. I have receive an letter from the STATE OF MICHIGAN UNemployment, of NOTICE OF DETERMINATION that I gave them FALSE INFORMATION, for unemployment that I collect back in Dec 2012 and than Oct 2013, which was only for two weeks, and now that collect the funds back along with a Penalty, that equals up to $7420.00. Finally today after email my appeal over by internet, faxing and sending a letter to them, I finally get some one on the phone, explaining the situation and than all of a sudden, the phone goes dead on their side. Really someone call me back. WHAT EVER HAPPEN TO THE GOOD OLD DAYS, WHEN YOU CAN TALK TO A MGR OR A HUMAN BEING TO RESOLVE THE ISSUE.

    1. Please note, we are not a govt. or have access to your claim information.

      You must contact the customer service of the labor dept in your state immediately.

  13. I’ve been calling every damn day hundreds of times for two weeks, NO ONE EVER ANSWERS THE PHONE!!!! I have never collected unemployment ever and my taxes are going to be garnished because of an over payment of benefits in the amount of $1700 I don’t think so. I want some damn answers now!!! The website is an even bigger joke

    1. Well, I can understand your frustration. If you’ve not tried the number below, please do.You may consider the option of visiting them if there is absolutely no response.


  14. Hello, why doesn’t anyone answer the damn phone,EVER??? I personally think the phone line is a joke and not even operational!!! just like everyone else Ive tried numerous times and days and always get the same message as well …UIA must think we are all dumb!Ive been laid off for a month and haven’t received one damn payment yet because obviously something in my file is incorrect and I need a PERSON to assist me in my problems so I can get my money and SURVIVE!!!!..this is absolutely ridiculous!!!

    1. I can understand your frustration.Please note that we are not a govt. organisation.Perhaps,you may want to consider visiting one of the local offices to get an update.

    1. We are not a contact the Michigan unemployment insurance agency Claims line on 1-866-500-0017
      8 a.m. to 4:30 p.m. weekdays.

  15. I have been on short term disability for 7 months,and my pay ran its course.i am still of work because my doctor has me on no work restrictions.and also my employer filled my position.I want to know am i eligible for unemployment.

  16. I am waiting for my unemployment benefits but have not received any as of dec 2nd. can someone tell me what the hold up is? I was going to go to an office but the closest one is in detroit and its a temporary office..thanks

  17. i called Marvin on my asigned day and was stopped when he ask for my 4 Diget code i have started my unemployment claim by phone i registered at Michigan works and do not remember setting up a 4 Diget code i have been trying for 2 days to get a hold of a unemployment rep and can not get a hold of anyone the system just keeps saying the lines are full call back later what should i do to to get this fixed i have no job and no money and 2 kids in my home that need food and personal items please help

    1. Check the Michigan unemployment website for alternate contact information. If they allow a fax – you could send your request that way be sure to include name, phone, & social security # on every page.

      Check any material you received in the mail – your code may have been printed on correspondance concerning your claim.

      While on the internet, check the Michigan Department of Public Welfare – apply for any benefits you’ll only get them if you qualify but it may help. Is there a government job center in Michigan? Perhaps this information was also on material sent to you when you opened your unemployment claim. These centers are great resources for so many things you may need – use of computers, office equipment, phones, public assistance contact information etc. Churches help people, there may be a food bank in your area…

  18. Hello,
    To whom this may concern I’ve been waiting on my unemployment I haven’t received anything yet? The representative told me it would take at least 6 weeks its been about 7 or eight weeks now. Can someone please contact me and let me know what’s going on with my unemployment. Robricka Y. Cole D. O. B 10/10/1985

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